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Added 5 mins ago
Manager, Regulatory Advisory & Practices
American Express
New York, NY · NY
Enterprise Shared Services (ESS) comprises key functions that are core to the company’s operations, including Global Real Estate & Workplace Experience, Global Supply Management, Business…
Added 16 mins ago
BH
IT Intern
Banner Health
Remote, United States
- $17.5 USD / hour
…This is hands-on experience with one of the most in-demand enterprise cloud applications. To be considered you will need to be able to work 20 hours a week and meet the minimum requirements…
Added 17 mins ago
I
Quality Manager
Intel
Phoenix, AZ
- $118,150 to $234,950 USD / year
The Quality Assurance/Quality Control Manager will be responsible for the Intel site construction quality assurance program and project quality systems to support all areas of semiconductor…
Added 17 mins ago
Senior Manager, Payment Integrity COE
CVS Health
Phoenix, AZ
The Senior Manager, Payment Integrity COE Rework & Escalations provides centralized program leadership for the intake, tracking, coordination, reporting, and resolution of rework and…
Added 17 mins ago
Senior Account Manager, Broker Success
Realtor.com
Phoenix, AZ
The Senior Account Manager, Broker Success manages a book of business comprising Realtor.com’s strategic, high-value account relationships. The Senior Account Manager builds long-lasting,…
Added 17 mins ago
IC
Quality Manager
Intel Corporation
Phoenix, AZ
- $118,150 to $234,950 USD / year
The Quality Assurance/Quality Control Manager will be responsible for the Intel site construction quality assurance program and project quality systems to support all areas of semiconductor…
Added 29 mins ago
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations) – TS/SCI Clearance Required
GD Information Technology, Inc.
United States
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations)
Added 29 mins ago
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations) – TS/SCI Clearance Required
GD Information Technology, Inc.
United States
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations)
Added 30 mins ago
J
Enterprise Solution Architect
Jobgether
Remote, United States
- $210,000 to $250,000 USD / year
…applications and next steps. Our partner is looking for an Enterprise Solution Architect based in the United States…
Added 30 mins ago
J
Compliance Program Manager, Senior
Jobgether
Remote, United States
- $136,677 to $215,987 USD / year
The Senior Compliance Program Manager will lead the development, implementation, and continuous improvement of enterprise-wide compliance initiatives within a leading healthcare and…
Added 32 mins ago
O
Lead Principal Technical Program Manager
Oracle
Nashville, TN · Seattle, WA · Austin, TX
- $116,600 to $264,100 USD / year
Oracle Cloud Infrastructure (OCI) is seeking a Principal Technical Program Manager to join our high-impact SWAT team focused on accelerating data center expansion. This role operates at the…
Added 47 mins ago
Software Engineer Sr. Manager | Marketing Technology (Remote)
HOME DEPOT MANAGEMENT COMPANY, LLC
Remote, United States
…cross-channel personalized experiences at speed and scale. The Sr. Manager, Martech Data Engineering is a key leadership role, driving our strategy & roadmap forward on the data side of the…
Added 48 mins ago
Personal Banker
PNC Bank NA
AZ
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 48 mins ago
Teller
PNC Bank NA
AZ
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 48 mins ago
Branch Banker (MLO)
PNC Bank NA
CA
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 54 mins ago
AI Product Owner – Microsoft Copilot & Anthropic Claude
Massachusetts Mutual Life Insurance Co.
Springfield, MA · Boston, MA
MassMutual now runs two enterprise AI platforms, Microsoft Copilot and Anthropic Claude, but no one person owns their strategy, access, adoption, or cost. That leads to overlapping tools,…
Added 54 mins ago
Senior Program Manager, Corporate Accounting Enterprise Program Office (CAEPO)
Amazon.com Services LLC
Boston, MA · Austin, TX · Culver City, CA · Nashville, TN · Seattle, WA · Arlington, VA · Portland, OR
Amazon is seeking a Senior Program Manager to join the Corporate Accounting Enterprise Program Office (CAEPO) responsible for contributing to the launch of automation initiatives across the…
Added 59 mins ago
M
Product Manager 2 - CoreAI
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
…software inside the world’s most powerful IDE. As a Product Manager 2 - CoreAI on the Visual Studio Copilot team, you will shape intelligent, AI-powered developer experiences that are…
Added 1 hour ago
J
GPU Infrastructure Deployment Program Manager
Jobgether
Remote, United States
- $120,000 to $200,000 USD / year
…Our partner is looking for a GPU Infrastructure Deployment Program Manager based in the United…
Added 1 hour ago
Engineering Project Manager
Cherokee Federal
Joint Base Pearl Hbr Hickam, HI
The Engineering Project Manager supports Facility Sustainment Restoration and Modernization (FSRM) projects and the MILCON program as part of our company’s on-site engineering team to…
Added 1 hour ago
M
Principal Product Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
We are seeking a Principal Product Manager to lead product strategy and execution for resiliency, continuity, reliability, performance, and security capabilities across the Microsoft…
Added 1 hour ago
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Content Program Manager - Commercial Knowledge
Microsoft
United States
- $102,100 to $219,200 USD / year
…AI-assisted workflows with accountable human review. As a Content Program Manager - Commercial Knowledge, you will deepen expertise in enterprise support scenarios, quality controls,…
Added 1 hour ago
M
Business Program Manager - Chief of Staff Office
Microsoft
NC · ND · TX · WA · GA · Charlotte, NC · Fargo, ND · Irving, TX · Redmond, WA · Atlanta, GA · Charlotte · Fargo · Irving · Redmond · Atlanta
- $97,600 to $206,400 USD / year
The Business Program Manager - Chief of Staff Office will support the planning and execution of strategic programs and initiatives that improve how the team operates and delivers business…
Added 1 hour ago
Marketing Technology Product Owner - Salesforce Loyalty & Offer Management
TD Bank
Portland, ME
Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations
Added 1 hour ago
Senior EP Mapping Specialist - CAS
Medtronic
Remote, United States
Work in partnership with Account Manager, Regional Manager and Area Directors to identify potential sales opportunities.

Microsoft

Content Program Manager - Commercial Knowledge

United States

$102,100 to $219,200 USD / year

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Job details

Pay: $102,100 to $219,200 USD / year
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. The Customer Experience Architecture (CXA) organization leads the design of our AI-enabled integrated Customer Success and Support motions across MCAPS-Core and drives the implementation requirements across end-to-end customer experience architectures, improving the quality and experience KPIs across MCAPS-Core. Within CXA, our Knowledge team makes complex product guidance trustworthy and useful for customers. In this proposed commercial portfolio, you will coordinate technical troubleshooting content with product and support experts, using publishing judgment and AI-assisted workflows with accountable human review. As a Content Program Manager - Commercial Knowledge, you will deepen expertise in enterprise support scenarios, quality controls, content lifecycle and evidence-led prioritization within a small portfolio team. Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Maintain accurate, relevant customer-facing guidance and use evidence to identify content improvements in an assigned consumer portfolio.
Coordinate authors, subject-matter experts and publishing partners to validate, update and retire content on an agreed lifecycle.
Use AI tools to generate and improve drafts, verifying claims, provenance, freshness and customer safety before publication.
Support consumer content/scenario readiness for evolving self-help platforms, expressing requirements while respecting engineering ownership.
Measure content quality, discoverability and customer usefulness; distinguish observed outcomes from assumptions about deflection.
Manage scoped plans, deadlines, prioritization, dependencies and risks under guidance, keeping stakeholders informed.
Learn from customer and Community signals and publishing trends; improve clarity, accessibility and localization readiness.

Other

Embody our culture and values.

Qualifications

Required/minimum qualifications

3+ years experience in program management, digital content publishing/management, or experience in a writing or editing role OR equivalent experience.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check - this position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or preferred qualifications

Master's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 3+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR Bachelor's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 5+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR equivalent experience.
3+ years recent experience with knowledge management and/or digital publishing modalities (e.g., Web, social media, in-product, training).

Content Program Management IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Skills

Troubleshooting
Prioritization
Program management
Editing
Technical writing
Communication skills

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