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Added 7 days ago
Clinical Specialist, Pain Interventions - Bozeman / Missoula / Helena, MT
Medtronic
Bozeman, MT
…necessary equipment and products required are available, providing technical support and device selection, and performing programming and testing of all device…
Added 7 days ago
Pharmacy Technician Specialty Pharmacy
Intermountain Health
Helena, MT
Location: Supply chain center, Midvale, UT; partially remote after training, minimum 1 day per week on site
Added 7 days ago
Pharmacy Technician Refill Authorization
Intermountain Health
Helena, MT
Any lapse or failure to meet these requirements may result in disciplinary action, up to termination, at the hiring manager's discretion.
Added 7 days ago
Buyer I or II
Intermountain Health
Helena, MT
…services require more functional knowledge of the clinical and/or technical aspects of requested items. The position handles specialized purchasing processes and is a subject matter expert…
Added 7 days ago
Product Manager - Technical
Intermountain Health
Helena, MT
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…
Added 7 days ago
Director of Business Development - Clean Energy
Jobgether
Remote, United States
Working closely with technical experts and project management teams, you will translate client needs into tailored, commercially viable solutions.
Added 7 days ago
O
Principal Network Developer
Oracle
Nashville, TN
- $102,300 to $209,500 USD / year
Lead network lifecycle management programs by defining high-level objectives and delivery procedures. Organizes project technical milestones & supporting tasks. May work as project…
Added 7 days ago
Workforce Logistics & Analytics Manager
ABM Industries
Tempe, AZ
● Translate complex or fragmented information into clear insights and recommendations for the Workforce Program Manager and key stakeholders. 2
Added 7 days ago
RS
Senior Customer Success Manager - Mobius
Rocket Software
Phoenix, AZ
- $83,000 to $112,050 USD / year
The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee…
Added 7 days ago
Product Manager - Technical
Intermountain Health
Phoenix, AZ
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…
Added 7 days ago
Assistant Property Manager
CBRE
Phoenix, AZ
As a CBRE Assistant Property Manager, you will support the higher staff in leading all aspects of a single property or portfolio of commercial properties including marketing, operations,…
Added 7 days ago
Pharmacy Technician Refill Authorization
Intermountain Health
Phoenix, AZ
Any lapse or failure to meet these requirements may result in disciplinary action, up to termination, at the hiring manager's discretion.
Added 7 days ago
Pharmacy Technician Specialty Pharmacy
Intermountain Health
Phoenix, AZ
Location: Supply chain center, Midvale, UT; partially remote after training, minimum 1 day per week on site
Added 7 days ago
Buyer I or II
Intermountain Health
Phoenix, AZ
…services require more functional knowledge of the clinical and/or technical aspects of requested items. The position handles specialized purchasing processes and is a subject matter expert…
Added 7 days ago
Executive Oncology Sales Specialist, CAR-T (Denver, CO)- Johnson & Johnson Innovative Medicine
Janssen Biotech, Inc. Legal Entity
Denver, CO
The Oncology Specialist (OS) in the CAR-T franchise is a Field Based role reporting to a District Manager. The OS has primary responsibility for developing the relationship with CARYKTI®…
Added 7 days ago
J
Enterprise Solution Architect
Jobgether
Remote, United States
- $210,000 to $250,000 USD / year
The Enterprise Solution Architect will provide strategic technical leadership in designing and modernizing a large-scale healthcare supply chain and logistics ecosystem. This role focuses…
Added 7 days ago
O
Principal Program Manager, Carbon Strategy & Innovation
Oracle
Nashville, TN
- $91,000 to $209,500 USD / year
Oracle is seeking an experienced program manager with expertise in carbon management and emerging climate technologies to support Oracle's net-zero carbon strategy and long-term…
Added 7 days ago
O
Lead Principal Technical Program Manager
Oracle
Nashville, TN · Seattle, WA · Austin, TX
- $116,600 to $264,100 USD / year
Oracle Cloud Infrastructure (OCI) is seeking a Principal Technical Program Manager to join our high-impact SWAT team focused on accelerating data center expansion. This role operates at the…
Added 7 days ago
Senior Product Manager, Product Systems
Rocket Travel, Inc.
Chicago, IL
As Senior Product Manager, Product Systems, your product is how our product organization works. You'll design and build the systems, data and AI workflows behind our core loops: from idea…
Added 7 days ago
AI Product Owner – Microsoft Copilot & Anthropic Claude
Massachusetts Mutual Life Insurance Co.
Springfield, MA · Boston, MA
MassMutual’s technical delivery for emerging technologies sits within R&D, the team is in growth mode, building out our generative and agentic AI technical talent alongside our change…
Added 7 days ago
J
Project Manager, Network Infrastructure
Jobgether
Remote, United States
- $80,000 to $120,000 USD / year
The Project Manager, Network Infrastructure will oversee a complex, multi-year infrastructure program involving C-Band ground clearing activities across multiple sites.
Added 7 days ago
J
GPU Infrastructure Deployment Program Manager
Jobgether
Remote, United States
- $120,000 to $200,000 USD / year
…Our partner is looking for a GPU Infrastructure Deployment Program Manager based in the United…
Added 7 days ago
RS
Senior Customer Success Manager - Mobius
Rocket Software
Honolulu, HI
- $83,000 to $112,050 USD / year
The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success organization who exemplifies Rocket Software's core values in every customer and employee…
Added 7 days ago
Supply Management Specialist
BOOZ, ALLEN & HAMILTON, INC.
Honolulu, HI
Experience managing installation-level food programs or serving in senior food service technical roles such as Food Program Manager or a major command Food Advisor while coordinating with…
Added 7 days ago
M
Research Intern - Speech Processing
Microsoft
WA · Redmond, WA · Redmond
- $6,810 to $14,610 USD / month
…engineers, who pursue innovation in a range of scientific and technical disciplines to help solve complex challenges in diverse fields, including computing, healthcare, economics, and the…

Closed listing

Microsoft

Content Program Manager - Commercial Knowledge

United States

$102,100 to $219,200 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $102,100 to $219,200 USD / year
Closing date: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. The Customer Experience Architecture (CXA) organization leads the design of our AI-enabled integrated Customer Success and Support motions across MCAPS-Core and drives the implementation requirements across end-to-end customer experience architectures, improving the quality and experience KPIs across MCAPS-Core. Within CXA, our Knowledge team makes complex product guidance trustworthy and useful for customers. In this proposed commercial portfolio, you will coordinate technical troubleshooting content with product and support experts, using publishing judgment and AI-assisted workflows with accountable human review. As a Content Program Manager - Commercial Knowledge, you will deepen expertise in enterprise support scenarios, quality controls, content lifecycle and evidence-led prioritization within a small portfolio team. Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Maintain accurate, relevant customer-facing guidance and use evidence to identify content improvements in an assigned consumer portfolio.
Coordinate authors, subject-matter experts and publishing partners to validate, update and retire content on an agreed lifecycle.
Use AI tools to generate and improve drafts, verifying claims, provenance, freshness and customer safety before publication.
Support consumer content/scenario readiness for evolving self-help platforms, expressing requirements while respecting engineering ownership.
Measure content quality, discoverability and customer usefulness; distinguish observed outcomes from assumptions about deflection.
Manage scoped plans, deadlines, prioritization, dependencies and risks under guidance, keeping stakeholders informed.
Learn from customer and Community signals and publishing trends; improve clarity, accessibility and localization readiness.

Other

Embody our culture and values.

Qualifications

Required/minimum qualifications

3+ years experience in program management, digital content publishing/management, or experience in a writing or editing role OR equivalent experience.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check - this position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or preferred qualifications

Master's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 3+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR Bachelor's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 5+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR equivalent experience.
3+ years recent experience with knowledge management and/or digital publishing modalities (e.g., Web, social media, in-product, training).

Content Program Management IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

About employer

More about this job

Skills

Troubleshooting
Prioritization
Program management
Editing
Technical writing
Communication skills

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Work requirements

Jobs in the United States