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Added 8 days ago
Hotel General Manager
A&R Hospitality LLC
BATON ROUGE, LA
Job Title: General Manager – Full-Service Hotel | Hotel Indigo Baton Rouge Downtown (IHG)
Added 8 days ago
Cafeteria Second Cook 6.0 Hours
Rockford Public School District #205
Rockford, IL
Ensures equipment is in good working order and notifies the Kitchen Manager when equipment is not in good working order.
Added 8 days ago
Industrial Manufacturing Engineer
North American Stamping Group
Portland, TN
The Industrial Manufacturing Engineer reports to the Manufacturing Engineering Manager. Industrial Manufacturing Engineer is responsible to assist with new manufacturing processes and…
Added 8 days ago
Workforce Logistics & Analytics Manager
ABM Industries
Tempe, AZ
● Translate complex or fragmented information into clear insights and recommendations for the Workforce Program Manager and key stakeholders. 2
Added 8 days ago
Sr. Principal Manufacturing Systems Integration Project Manager
RTX Corporation
tucson, AZ
Qualifications You Must Have
Added 8 days ago
US
Fence Technician
United Site Services
Phoenix, AZ
- $20.36 to $28.5 USD / hour
Record information such as personnel, production and operational data on specified forms and submit to Fence Manager at end of each shift
Added 8 days ago
Project Manager
Hays
Fort Worth, TX
We require an experienced Project/Program Manager to lead and coordinate an on-site infrastructure, network, and supply chain transformation initiative at our Fort Worth facility.
Added 8 days ago
Design & Service Center Manager - Signet Jewelers - Woodfield Road
Sterling Jewelers Inc.
Schaumburg, IL
The Design & Service Center Manager oversees day to day operations of a DSC Repair Shop. Driving an efficient and successful DSC requires a diverse set of leadership skills and as a manager…
Added 8 days ago
Design & Service Center Manager - Signet Jewelers - Crossings at Fox Run
Sterling Inc
Newington, NH
The Design & Service Center Manager oversees day to day operations of a DSC Repair Shop. Driving an efficient and successful DSC requires a diverse set of leadership skills and as a manager…
Added 8 days ago
Business Office Director (Senior Living)
Discovery Village at Naples - AL
Naples, FL
Schedule: Traditional leadership workweek with flexibility required based on business and operational needs that includes Manager on Duty hours as well as on call for emergency situations
Added 8 days ago
Senior Director, Plant Manager - Prototyping & System Integration
Dynetics Tech Sol, Inc
Huntsville, AL
The Plant Manager is responsible for the overall leadership, performance, and operational effectiveness of a manufacturing facility supporting system prototyping, advanced developmental…
Added 8 days ago
AVP Banking Center Manager (Branch Manager)
Bank OZK
Asheboro, NC
…banking center and ensure compliance with the bank’s security program, policies, and…
Added 8 days ago
AVP Banking Center Manager (Branch Manager)
Bank OZK
Bradenton, FL
…banking center and ensure compliance with the bank’s security program, policies, and…
Added 8 days ago
AI Product Owner – Microsoft Copilot & Anthropic Claude
Massachusetts Mutual Life Insurance Co.
Springfield, MA · Boston, MA
…sustained usage, proficiency, and business impact) and partner with Program Management and Corporate Finance on FinOps, tracking license and consumption costs, forecasting spend, and…
Added 8 days ago
Senior Program Manager, Corporate Accounting Enterprise Program Office (CAEPO)
Amazon.com Services LLC
Boston, MA · Austin, TX · Culver City, CA · Nashville, TN · Arlington, VA · Seattle, WA · Portland, OR
Amazon is seeking a Senior Program Manager to join the Corporate Accounting Enterprise Program Office (CAEPO) responsible for contributing to the launch of automation initiatives across the…
Added 8 days ago
M
Product Manager II
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
Microsoft’s software supply chain is only as strong as the controls that span each step - from code and build to signing, scanning, vaulting, distribution, and licensing - and the Trust and…
Added 8 days ago
Global Quality Manager Cloud + Semicon - Road Logistics
Kuehne+Nagel
East Point, GA
As the Global Quality Manager, Cloud+Semicon Road, you will lead the practical deployment and execution of Cloud+Semicon quality requirements across global Road Logistics, with a particular…
Added 8 days ago
Customer Reliability Engineering Manager
Phaidra
Remote, United States
…cybersecurity, mission-critical cooling, data centers, and industrial controls. We believe deploying AI in production demands deep domain expertise. We work closely with our partners to…
Added 8 days ago
Assistant Manager - Quality Assurance
Kellanova
Taloja, IN
Conduct daily GEMBA walks and regular program-effectiveness checks, using observations and data to strengthen standards and operational discipline.
Added 8 days ago
Program Coordinator 1 (PCN 07-5544)
State of Alaska
Seward, AK
As a Program Coordinator, you will serve as a subject matter expert responsible for all activities involved in the planning, implementation, administration, oversight, evaluation and…
Added 8 days ago
Senior Manager, Cybersecurity Operations
QXO
Charlotte, NC
As a Senior Manager, Cybersecurity Operations at QXO, you'll be a key member of the Cybersecurity Team, providing operational leadership and direction for the company's detect and respond…
Added 8 days ago
Manager, Contracts & Pricing
STERIS Corporation
Vernon Hills, IL
The Manager, Contracts & Pricing leads the administration, governance, and execution of customer contracts and pricing programs across STERIS. This role is responsible for establishing…
Added 8 days ago
A
Facilities Engineering Manager
Actalent
Sparks, NV
- $57.5 to $85.09 USD / hour
Experience with Building Management Systems (BMS) and controls.
Added 8 days ago
CG
Manufacturing Equipment Technology Program Manager
Chromalloy Gas Turbine LLC
Carson City, NV
- $114,337.92 to $150,068.52 USD / year
Added 8 days ago
Senior Account Manager, Institutional Trust
The Northern Trust Company
Chicago, IL
As a Senior Account Manager within Institutional Trust, you will serve as a key member of the Client Service Team supporting large institutional asset owner clients, including corporations,…

Closed listing

Microsoft

Content Program Manager - Commercial Knowledge

United States

$102,100 to $219,200 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $102,100 to $219,200 USD / year
Closing date: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. The Customer Experience Architecture (CXA) organization leads the design of our AI-enabled integrated Customer Success and Support motions across MCAPS-Core and drives the implementation requirements across end-to-end customer experience architectures, improving the quality and experience KPIs across MCAPS-Core. Within CXA, our Knowledge team makes complex product guidance trustworthy and useful for customers. In this proposed commercial portfolio, you will coordinate technical troubleshooting content with product and support experts, using publishing judgment and AI-assisted workflows with accountable human review. As a Content Program Manager - Commercial Knowledge, you will deepen expertise in enterprise support scenarios, quality controls, content lifecycle and evidence-led prioritization within a small portfolio team. Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Maintain accurate, relevant customer-facing guidance and use evidence to identify content improvements in an assigned consumer portfolio.
Coordinate authors, subject-matter experts and publishing partners to validate, update and retire content on an agreed lifecycle.
Use AI tools to generate and improve drafts, verifying claims, provenance, freshness and customer safety before publication.
Support consumer content/scenario readiness for evolving self-help platforms, expressing requirements while respecting engineering ownership.
Measure content quality, discoverability and customer usefulness; distinguish observed outcomes from assumptions about deflection.
Manage scoped plans, deadlines, prioritization, dependencies and risks under guidance, keeping stakeholders informed.
Learn from customer and Community signals and publishing trends; improve clarity, accessibility and localization readiness.

Other

Embody our culture and values.

Qualifications

Required/minimum qualifications

3+ years experience in program management, digital content publishing/management, or experience in a writing or editing role OR equivalent experience.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check - this position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or preferred qualifications

Master's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 3+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR Bachelor's Degree in Technical Writing, Technical Communication, Communications, Business, Instructional Design, or related field AND 5+ years experience in program management, digital content publishing/management, or experience in a writing or editing role
OR equivalent experience.
3+ years recent experience with knowledge management and/or digital publishing modalities (e.g., Web, social media, in-product, training).

Content Program Management IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

About employer

More about this job

Skills

Troubleshooting
Prioritization
Program management
Editing
Technical writing
Communication skills

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Work requirements

Jobs in the United States