Jobs in the United States

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Added 16 mins ago
M
Senior Emulation Engineer
Microsoft
CA · TX · WA · OR · NC · Mountain View, CA · Austin, TX · Redmond, WA · Hillsboro, OR · Raleigh, NC · Mountain View · Austin · Redmond · Hillsboro · Raleigh
- $119,800 to $261,000 USD / year
…product engineering teams. We are seeking a Senior Emulation Engineer who can partner across these disciplines to develop the verification environments and test cases that bring these…
Added 16 mins ago
M
Senior Silicon Design Verification Engineer
Microsoft
CA · Mountain View, CA · Mountain View
- $119,800 to $261,000 USD / year
…and we are looking for a Senior Silicon Design Verification Engineer to help achieve that…
Added 16 mins ago
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Principal Software Engineer
Microsoft
WA · NY · CA · Redmond, WA · Mountain View, CA · Sunnyvale, CA · Redmond · New York · Mountain View · Sunnyvale
- $142,800 to $304,200 USD / year
As a Principal Software Engineer, on the Substrate Application Platform team, you will help build the next generation platform for internal and external developers and agents to access M365…
Added 16 mins ago
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Business Program Management
Microsoft
WA · Redmond, WA · Redmond
- $97,600 to $206,400 USD / year
…technologies, and operating mechanisms that shape customer and engineer experiences. We reduce friction, improve consistency, and accelerate adoption so engineers can focus on solving…
Added 17 mins ago
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Principal Hardware Engineer
Microsoft
WA · CA · OR · NC · TX · Redmond, WA · Mountain View, CA · Hillsboro, OR · Raleigh, NC · Austin, TX · Redmond · Mountain View · Hillsboro · Raleigh · Austin
- $142,800 to $304,200 USD / year
We are looking for a Principal Hardware Engineer to join the team.
Added 17 mins ago
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Microwave Design and Layout Engineer
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
As a Microwave Design and Layout Engineer you will design and test the readout system for topological qubits at the component, subsystem and system levels. This opportunity will allow you…
Added 17 mins ago
M
Senior Hardware Engineer
Microsoft
CA · WA · TX · NC · OR · Mountain View, CA · Redmond, WA · Austin, TX · Raleigh, NC · Hillsboro, OR · Mountain View · Redmond · Austin · Raleigh · Hillsboro
- $119,800 to $261,000 USD / year
…problems are solved by combining systems expertise with telemetry, automation, AI, and agentic workflows. We are looking for a Sr. Hardware Engineer to solve challenging hardware, firmware,…
Added 37 mins ago
Netapp / Linux Solutions Architect (Solutions Architect 4)
Los Alamos National Laboratory
Los Alamos, NM
Expert knowledge of automation using Ansible.
Added 37 mins ago
Linux Systems Engineer (Cybersecurity Technical Staff 2)
Los Alamos National Laboratory
Los Alamos, NM
The Special Security Operations IT & Cyber Group (SSO-3) is seeking a skilled and motivated Linux systems engineer to join our Linux Services Team. This team designs, deploys, and maintains…
Added 37 mins ago
Linux Systems Engineer (Cybersecurity Technical Staff 1)
Los Alamos National Laboratory
Los Alamos, NM
The Special Security Operations IT & Cyber Group (SSO-3) is seeking a motivated Linux Systems Engineer to join our Linux Services Team. This team supports, deploys, and maintains secure…
Added 43 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Providence, RI
- $131,000 to $174,000 USD / year
Perform hands-on Linux and Windows server administration across development, test, and production environments.
Added 48 mins ago
Full Stack Application Engineer
CACI International
Laurel, MD
…challenges? CACI is seeking a skilled and motivated Application Engineer to join our team in Laurel, MD. In this role, you will help modernize and enhance critical intelligence systems by…
Added 48 mins ago
Lead DevSecOps Engineer
Leidos
Gaithersburg, MD
Leidos is seeking a Lead DevSecOps Engineer to join the Air Traffic Business Area within the Homeland Sector, supporting the development of the Leidos Common Automation Platform (L-CAP).…
Added 48 mins ago
Senior Cloud Engineer
CACI International
Bethesda, MD
Maintain source-controlled provisioning automation, test changes, and follow approved configuration and change-management procedures to protect production service stability.
Added 48 mins ago
Senior Data Scientist/Engineer and Application Developer
Deloitte
Baltimore, MD
Deloitte is seeking a Data Engineer III to support the design, development, and delivery of data solutions that enable analytics, reporting, and business decision-making. This role will…
Added 1 hour ago
M
API Testing QA Engineer
ManpowerGroup
Charlotte, NC
- $46 to $48 USD / hour
Our client, IT Solutions team is seeking a QA Engineer to join their team. As a QA Engineer, you will be part of the Pathfinders project supporting the Pathfinders team. The ideal candidate…
Added 1 hour ago
Senior Cyber Platform Engineer
MetLife
Cary, NC
The Cyber Platform Engineer is responsible for designing, implementing, and supporting enterprise security solutions within MetLife’s environment. This hands-on role partners with…
Added 1 hour ago
Senior Embedded Systems Verification Engineer
Eaton Corporation
Raleigh, NC
Develop and support test automation scripts and frameworks using Python, Java, and/or C# to improve test efficiency and coverage.
Added 1 hour ago
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MQ/ Kafka Automation Engineer
TEKsystems
Charlotte, NC
- $89.74 USD / hour
TEKsystems is seeking an experienced Systems Engineer to support and automate enterprise messaging platforms across the organization. This role will focus heavily on IBM MQ and Confluent…
Added 1 hour ago
EG
QA Automation Engineer
Eliassen Group
Raleigh, NC
- $75 to $82 USD / hour
Experience as an Automation Engineer using tools such as Selenium with Java or similar.
Added 1 hour ago
EG
QA Automation Engineer
Eliassen Group
Montpelier, VT
- $75 to $82 USD / hour
Experience as an Automation Engineer using tools such as Selenium with Java or similar.
Added 1 hour ago
T
Senior Desktop Test Automation Engineer
TEKsystems
Round Rock, TX
- $55 to $60 USD / hour
Dell is seeking a Senior Desktop Test Automation Engineer / SDET to own and architect automated testing for Elevation Builder, a Windows desktop application used by Dell's pre-sales…
Added 1 hour ago
Automation and Controls Engineer
CDM Smith
Dallas, TX
CDM Smith is seeking an Automation and Controls Engineer to help us grow our Automation services offerings throughout the Dallas area!
Added 1 hour ago
C
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Austin, TX
- $86,000 to $99,000 USD / year
As a Java Full Stack Engineer with Spring boot/AWS exp, you will make an impact by designing and delivering scalable, cloud-native healthcare payer applications that improve payment…
Added 1 hour ago
C
AI Data Engineer
Cognizant
Austin, TX
- $100,000 to $115,000 USD / year
As an AI Data Engineer, you will make an impact by designing, building, and optimizing scalable cloud-native data engineering solutions that enable advanced AI-driven applications and…

Microsoft

Business Program Management

WA, United States
Redmond, WA, United States
Redmond, United States

$97,600 to $206,400 USD / year

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Job details

Pay: $97,600 to $206,400 USD / year
Apply by: May 4, 2027
Experience: Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement
Posting language: English
Posted: Nov 5, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. Within MCAPS - Core, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. Technical Operations improves CSS support delivery by improving the processes, technologies, and operating mechanisms that shape customer and engineer experiences. We reduce friction, improve consistency, and accelerate adoption so engineers can focus on solving customer problems and customers receive faster, more reliable support. Intelligent Assignment Operations enables consistent, efficient, and high-quality support by connecting business needs with effective assignment processes, controls, and system configurations. We are seeking a Business Program Manager to own assignment operations and improvement for a delivery business unit within the Central Assignment function. You will translate business requirements into effective assignment solutions, manage operational health, resolve configuration issues, and lead improvements across people, process, technology, and data. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Business Program Planning and Design

Own the assignment operations plan for the aligned SBU, translating business priorities into requirements, milestones, dependencies, risks, and measurable outcomes.
Partner with business and technical stakeholders to define assignment rules and acceptance criteria, considering skills, proficiency, availability, capacity, complexity, and customer affinity where applicable.
Apply central assignment design principles and standards. Identify valid business exceptions and secure appropriate approvals rather than introducing unmanaged local variation.

Business Program Excellence and Execution

Develop, document, and execute assignment workflows and standard operating procedures. Create, maintain, and validate assignment-related configurations within approved access and change controls.
Lead operational readiness and adoption of assignment capabilities through testing, business validation, stakeholder communication, training, and transition into sustained operations.
Serve as the assignment operations escalation point for the aligned SBU, coordinating diagnosis, corrective action, and resolution with delivery, business, and engineering partners.

Business Program Management

Independently manage a portfolio of assignment changes and improvement initiatives, prioritizing demand, coordinating dependencies, and communicating delivery status and risks.
Partner with SBU stakeholders, IA Ops peers, routing counterparts, and engineering to maintain business alignment and manage interfaces between routing and assignment.
Maintain clear decision rights, traceable approvals, configuration records, test evidence, and runbooks. Strengthen knowledge sharing and backup coverage to protect operational continuity.

Business Program Evaluation and Improvement

Define and monitor assignment performance across speed and quality, including timeliness, backlog aging, assignment accuracy, reassignment, configuration defects, and rework.
Lead root-cause analysis and operational reviews, distinguishing assignment issues from upstream routing or platform issues and driving corrective actions with the appropriate owners.
Simplify processes and identify automation and AI-enabled improvement opportunities. Define tooling requirements, assess benefits and risks, and scale proven practices across Central Assignment.

Other:

Embody our culture and values

Qualifications

Required Qualifications:

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement
OR equivalent experience.

Other Requirements Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or Preferred Qualifications:

Independent ownership of complex operational programs and influence across business and technical teams.
Strong analytical problem solving and ability to translate business requirements into operational processes, configurations, and measurable improvements.
Customer support or service operations experience, preferably involving intelligent or skills-based assignment.
Experience with configuration governance, change management, reporting, workflow improvement, or automation.

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Skills

Program management
CSS
Design principles
Communication skills
Prioritization
Root cause analysis
Process improvement
Problem solving
Customer service
Change management
Reporting
Workflow

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