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Added 6 mins ago
M
Software Engineer II - CTJ - TS/SCI
Microsoft
VA · WA · Reston, VA · Redmond, WA · Reston · Redmond
- $102,100 to $219,200 USD / year
Microsoft has an exciting opportunity for a Software Engineer in the Cloud+AI Silver Team. This team will be responsible for deploying and operating a Secure Work Area, including the…
Added 6 mins ago
M
Construction Project Engineer
Microsoft
WY · Cheyenne, WY · Cheyenne
- $97,600 to $206,400 USD / year
The Construction Project Engineer supports the planning, execution, and closeout of construction projects by ensuring timely coordination, documentation control, and stakeholder…
Added 6 mins ago
M
Principal Software Engineer - AI Experiences, Advertising
Microsoft
CA · WA · Mountain View, CA · Redmond, WA · Mountain View · Redmond
- $142,800 to $304,200 USD / year
If you're a Principal Software Engineer passionate about AI innovation, Copilot experiences, and building systems that empower thousands of sellers and marketers worldwide, this is your…
Added 6 mins ago
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Principal, Digital Security Engineer
Microsoft
TX · ND · MN · AZ · CO · Dallas, TX · Fargo, ND · Minneapolis, MN · Phoenix, AZ · Denver, CO · Dallas · Fargo · Minneapolis · Phoenix · Denver
- $130,900 to $272,300 USD / year
As a Principal, Digital Security Engineer you will take the lead in harnessing the power of AI to achieve customer leadership. Your efforts will be instrumental in executing solution sales…
Added 14 mins ago
CU
Part-Time Online Course Facilitator: AI/ML Technology and Architecture
Cornell University
Remote, United States
- Part-time
AI strategy, governance, and ethics, including evaluating AI opportunities, human oversight, AI security, and bias and fairness.
Added 17 mins ago
M
Senior Software Engineer
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $119,800 to $261,000 USD / year
If you’re a Senior Software Engineer passionate about AI innovation, Copilot experiences, and building systems that empower thousands of sellers and marketers worldwide, this is your…
Added 17 mins ago
M
Senior Emulation Engineer
Microsoft
CA · TX · WA · OR · NC · Mountain View, CA · Austin, TX · Redmond, WA · Hillsboro, OR · Raleigh, NC · Mountain View · Austin · Redmond · Hillsboro · Raleigh
- $119,800 to $261,000 USD / year
…platform globally with our server and data center infrastructure, security and compliance, operations, globalization, and manageability solutions. Our focus is on smart growth, high…
Added 17 mins ago
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Technical Support Engineer
Microsoft
TX · NC · WA · Irving, TX · Charlotte, NC · Redmond, WA · Irving · Charlotte · Redmond
- $86,100 to $187,400 USD / year
…delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate…
Added 17 mins ago
M
Electrical Engineer
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
We are seeking a Subject Matter Expert Electrical Engineer to join Microsoft Cloud Operations and Innovation (CO&I). CO&I is the team behind the cloud. Within CO&I, the Datacenter…
Added 17 mins ago
M
Senior Silicon Design Verification Engineer
Microsoft
CA · Mountain View, CA · Mountain View
- $119,800 to $261,000 USD / year
…platform globally with our server and data center infrastructure, security and compliance, operations, globalization, and manageability solutions. Our focus is on smart growth, high…
Added 17 mins ago
M
Principal Software Engineer
Microsoft
WA · NY · CA · Redmond, WA · Mountain View, CA · Sunnyvale, CA · Redmond · New York · Mountain View · Sunnyvale
- $142,800 to $304,200 USD / year
As a Principal Software Engineer, on the Substrate Application Platform team, you will help build the next generation platform for internal and external developers and agents to access M365…
Added 17 mins ago
M
Business Program Management
Microsoft
WA · Redmond, WA · Redmond
- $97,600 to $206,400 USD / year
…technologies, and operating mechanisms that shape customer and engineer experiences. We reduce friction, improve consistency, and accelerate adoption so engineers can focus on solving…
Added 18 mins ago
M
Principal Software Engineer - Cloud Infrastructure & AI Systems
Microsoft
WA · TX · OR · CA · NC · Redmond, WA · Austin, TX · Hillsboro, OR · Mountain View, CA · Raleigh, NC · Redmond · Austin · Hillsboro · Mountain View · Raleigh
- $142,800 to $304,200 USD / year
…global infrastructure. We are seeking a Principal Software Engineer to architect and deliver highly scalable cloud services that enable firmware lifecycle management across multiple…
Added 18 mins ago
M
Principal Software Engineer
Microsoft
United States
- $165,600 to $331,200 USD / year
…production validation, with a focus on scalability, reliability, security, and measurable customer…
Added 18 mins ago
M
Senior Software Engineer
Microsoft
WA · GA · Redmond, WA · Atlanta, GA · Redmond · Atlanta
- $119,800 to $261,000 USD / year
…experience. The platform provides shared infrastructure, governance, security, and a unified data model that enables customers to manage their entire data estate in one place. This team is…
Added 18 mins ago
M
Senior Software Engineer - Networking
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
…with standards bodies such as the IETF. This Senior Software Engineer role offers the opportunity within the Windows CoreOS Networking Team to solve challenging systems problems and advance…
Added 18 mins ago
M
Sr Digital Solution Engineer - Cloud & AI Data
Microsoft
United States
- $106,400 to $222,600 USD / year
…we invite you to join our team as a Cloud & AI Data Solution Engineer for education customers at Microsoft…
Added 18 mins ago
M
Digital Solution Engineer - Cloud & AI Infrastructure
Microsoft
United States
- $86,100 to $187,400 USD / year
As a Cloud & AI Infrastructure Solution Engineer, you will play a key role in helping customers modernize their Platform Estate, including hardware, software, applications, databases,…
Added 18 mins ago
M
Senior Principal Design Verification Engineer
Microsoft
WA · CA · TX · NC · OR · Redmond, WA · Mountain View, CA · Austin, TX · Raleigh, NC · Hillsboro, OR · Redmond · Mountain View · Austin · Raleigh · Hillsboro
- $165,600 to $331,200 USD / year
As a Senior Principal Design Verification Engineer on the AISiE SoC Design Verification team, you will architect and drive complex pre-silicon verification, including SoC security…
Added 18 mins ago
M
Principal Hardware Engineer
Microsoft
WA · CA · OR · NC · TX · Redmond, WA · Mountain View, CA · Hillsboro, OR · Raleigh, NC · Austin, TX · Redmond · Mountain View · Hillsboro · Raleigh · Austin
- $142,800 to $304,200 USD / year
…platform globally with our server and data center infrastructure, security and compliance, operations, globalization, and manageability solutions. Our focus is on smart growth, high…
Added 18 mins ago
M
Security Engineer II - Red Team
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
We are looking for a Security Engineer II to execute operations and collaborate with other experienced red teamers to identify and exploit vulnerabilities across all layers of services,…
Added 18 mins ago
M
Microwave Design and Layout Engineer
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
As a Microwave Design and Layout Engineer you will design and test the readout system for topological qubits at the component, subsystem and system levels. This opportunity will allow you…
Added 18 mins ago
M
Senior Hardware Engineer
Microsoft
CA · WA · TX · NC · OR · Mountain View, CA · Redmond, WA · Austin, TX · Raleigh, NC · Hillsboro, OR · Mountain View · Redmond · Austin · Raleigh · Hillsboro
- $119,800 to $261,000 USD / year
…AI, and agentic workflows. We are looking for a Sr. Hardware Engineer to solve challenging hardware, firmware, software, and system-level problems across Microsoft’s Global Azure Cloud…
Added 18 mins ago
M
*Child* Senior Software Engineer
Microsoft
United States
- $119,800 to $261,000 USD / year
…innovate to improve the agility, scalability, reliability, security, and cost-effectiveness of our…
Added 33 mins ago
O
Lead Software Engineer - City
OKC
OKLAHOMA CITY, OK · Oklahoma City, OK
- $39.52 to $60.39 USD / hour
A comprehensive package designed to support your health and wellness, financial security, work-life balance, and personal and professional growth and development

Microsoft

Business Program Management

WA, United States
Redmond, WA, United States
Redmond, United States

$97,600 to $206,400 USD / year

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Job details

Pay: $97,600 to $206,400 USD / year
Apply by: May 4, 2027
Experience: Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement
Posting language: English
Posted: Nov 5, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. Within MCAPS - Core, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. Technical Operations improves CSS support delivery by improving the processes, technologies, and operating mechanisms that shape customer and engineer experiences. We reduce friction, improve consistency, and accelerate adoption so engineers can focus on solving customer problems and customers receive faster, more reliable support. Intelligent Assignment Operations enables consistent, efficient, and high-quality support by connecting business needs with effective assignment processes, controls, and system configurations. We are seeking a Business Program Manager to own assignment operations and improvement for a delivery business unit within the Central Assignment function. You will translate business requirements into effective assignment solutions, manage operational health, resolve configuration issues, and lead improvements across people, process, technology, and data. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Business Program Planning and Design

Own the assignment operations plan for the aligned SBU, translating business priorities into requirements, milestones, dependencies, risks, and measurable outcomes.
Partner with business and technical stakeholders to define assignment rules and acceptance criteria, considering skills, proficiency, availability, capacity, complexity, and customer affinity where applicable.
Apply central assignment design principles and standards. Identify valid business exceptions and secure appropriate approvals rather than introducing unmanaged local variation.

Business Program Excellence and Execution

Develop, document, and execute assignment workflows and standard operating procedures. Create, maintain, and validate assignment-related configurations within approved access and change controls.
Lead operational readiness and adoption of assignment capabilities through testing, business validation, stakeholder communication, training, and transition into sustained operations.
Serve as the assignment operations escalation point for the aligned SBU, coordinating diagnosis, corrective action, and resolution with delivery, business, and engineering partners.

Business Program Management

Independently manage a portfolio of assignment changes and improvement initiatives, prioritizing demand, coordinating dependencies, and communicating delivery status and risks.
Partner with SBU stakeholders, IA Ops peers, routing counterparts, and engineering to maintain business alignment and manage interfaces between routing and assignment.
Maintain clear decision rights, traceable approvals, configuration records, test evidence, and runbooks. Strengthen knowledge sharing and backup coverage to protect operational continuity.

Business Program Evaluation and Improvement

Define and monitor assignment performance across speed and quality, including timeliness, backlog aging, assignment accuracy, reassignment, configuration defects, and rework.
Lead root-cause analysis and operational reviews, distinguishing assignment issues from upstream routing or platform issues and driving corrective actions with the appropriate owners.
Simplify processes and identify automation and AI-enabled improvement opportunities. Define tooling requirements, assess benefits and risks, and scale proven practices across Central Assignment.

Other:

Embody our culture and values

Qualifications

Required Qualifications:

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement
OR equivalent experience.

Other Requirements Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or Preferred Qualifications:

Independent ownership of complex operational programs and influence across business and technical teams.
Strong analytical problem solving and ability to translate business requirements into operational processes, configurations, and measurable improvements.
Customer support or service operations experience, preferably involving intelligent or skills-based assignment.
Experience with configuration governance, change management, reporting, workflow improvement, or automation.

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Skills

Program management
CSS
Design principles
Communication skills
Prioritization
Root cause analysis
Process improvement
Problem solving
Customer service
Change management
Reporting
Workflow

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