Jobs in the United States

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Added 5 mins ago
M
Customer Success Account Manager
Microsoft
United States
- $86,100 to $169,800 USD / year
…Line-of-Business leaders) and technical professionals to enable quality solution delivery and health using partnership with other account team leaders (e.g., Account Executive, Account…
Added 7 mins ago
Director, US Public Finance - Housing, Chicago, Denver or New York
STANDARD & POOR'S FINANCIAL SERVICE
Chicago, IL · NY
Lead high-quality credit and capital markets analysis across assigned issuers and sectors, delivering forward-looking insights that support ratings, monitoring activities, risk assessments,…
Added 8 mins ago
FF
Supervisor
Freddy's Frozen Custard
Indian Land, SC
- $15 to $19 USD / hour
…members and your store are successful. In this role, you help lead the team delivering made-to-order menu items for guests with a unique mix of fun, food, and…
Added 8 mins ago
FF
Supervisor
Freddy's Frozen Custard
Virginia Beach, VA
- $17 to $19 USD / hour
…members and your store are successful. In this role, you help lead the team delivering made-to-order menu items for guests with a unique mix of fun, food, and…
Added 8 mins ago
FF
Supervisor
Freddy's Frozen Custard
DULUTH, GA
- $14 to $15 USD / hour
…members and your store are successful. In this role, you help lead the team delivering made-to-order menu items for guests with a unique mix of fun, food, and…
Added 8 mins ago
FF
Team Member
Freddy's Frozen Custard
Snellville, GA
- $17.14 to $19.04 USD / hour
…key to recruiting and retaining key team members by how they lead and manage, keeping abreast of coaching opportunities and recognizing a “job well done” on the…
Added 11 mins ago
Manager Advanced Practice Providers
Ascension
Elk Grove Village, IL
Lead quality improvement initiatives to improve clinical outcomes and reduce preventable hospitalizations.
Added 11 mins ago
A
Packaging Associate
Aerotek
Eagleville, PA
- $19 USD / hour
Assist in training new employees and lead the work of others.
Added 11 mins ago
A
Aerospace Assembler
Aerotek
Dayton, ME
- $20 to $22 USD / hour
Assemble aerospace components using detailed work instructions and quality standards.
Added 13 mins ago
Nationwide Traveling Mechanical Project Manager
GPAC
Austin, TX
…strong leadership skills, and a commitment to delivering high-quality…
Added 13 mins ago
Nationwide Traveling Mechanical Project Manager
GPAC
Dallas, TX
…strong leadership skills, and a commitment to delivering high-quality…
Added 13 mins ago
Nationwide Traveling Mechanical Project Manager
GPAC
Cincinnati, OH
…strong leadership skills, and a commitment to delivering high-quality…
Added 14 mins ago
G
Diagnostic Delivery Lead
GSK
Waltham, MA · Collegeville, PA
- $123,000 to $205,000 USD / year
…early and late-stage oncology trials. As Diagnostic Delivery Lead, you will own the operational delivery of diagnostics within your assigned studies: from biosample collection and clinical…
Added 14 mins ago
Nationwide Traveling Mechanical Project Manager
GPAC
Dayton, OH
…strong leadership skills, and a commitment to delivering high-quality…
Added 14 mins ago
Nationwide Traveling Mechanical Project Manager
GPAC
Des Moines, IA
…strong leadership skills, and a commitment to delivering high-quality…
Added 14 mins ago
Nationwide Traveling Mechanical Project Manager
GPAC
South Bend, IN
…strong leadership skills, and a commitment to delivering high-quality…
Added 14 mins ago
Nationwide Traveling Mechanical Project Manager
GPAC
New Orleans, LA
…strong leadership skills, and a commitment to delivering high-quality…
Added 14 mins ago
Nationwide Traveling Mechanical Project Manager
GPAC
Omaha, NE
…strong leadership skills, and a commitment to delivering high-quality…
Added 14 mins ago
Nationwide Traveling Mechanical Project Manager
GPAC
Knoxville, TN
…strong leadership skills, and a commitment to delivering high-quality…
Added 14 mins ago
Nationwide Traveling Mechanical Project Manager
GPAC
Nashville, TN
…strong leadership skills, and a commitment to delivering high-quality…
Added 15 mins ago
Legacy Teacher of Special Education- Mary Dobbins School
Woods Services
Mount Holly, NJ
Actively participate in ongoing quality improvement activities including but not limited to: serving as a member of a quality improvement team, customer input, incident/accident and client…
Added 16 mins ago
M
Metro Contract Leader
Microsoft
VA · Reston, VA · Reston
- $130,900 to $303,600 USD / year
…Metro Contract Leader for our Supply Execution Chain team to lead a program of build projects in the US Central…
Added 16 mins ago
M
Senior Principal Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $165,600 to $331,200 USD / year
…operations. We are looking for a Senior Principal Technical Program Manager to coordinate and drive the delivery our software portfolio to enable the next era of Cloud business growth…
Added 17 mins ago
M
Business Program Management
Microsoft
WA · Redmond, WA · Redmond
- $97,600 to $206,400 USD / year
We are seeking a Business Program Manager to own assignment operations and improvement for a delivery business unit within the Central Assignment function. You will translate business…
Added 17 mins ago
M
Principal Technical Program Manager
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $142,800 to $304,200 USD / year
We are looking for a Principal Technical Program Manager (TPM) to drive end-to-end execution of the Web IQ developer experience and customer platform programs in partnership with the AI…

Microsoft

Business Program Management

WA, United States
Redmond, WA, United States
Redmond, United States

$97,600 to $206,400 USD / year

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Job details

Pay: $97,600 to $206,400 USD / year
Apply by: May 4, 2027
Experience: Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement
Posting language: English
Posted: Nov 5, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. Within MCAPS - Core, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. Technical Operations improves CSS support delivery by improving the processes, technologies, and operating mechanisms that shape customer and engineer experiences. We reduce friction, improve consistency, and accelerate adoption so engineers can focus on solving customer problems and customers receive faster, more reliable support. Intelligent Assignment Operations enables consistent, efficient, and high-quality support by connecting business needs with effective assignment processes, controls, and system configurations. We are seeking a Business Program Manager to own assignment operations and improvement for a delivery business unit within the Central Assignment function. You will translate business requirements into effective assignment solutions, manage operational health, resolve configuration issues, and lead improvements across people, process, technology, and data. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Business Program Planning and Design

Own the assignment operations plan for the aligned SBU, translating business priorities into requirements, milestones, dependencies, risks, and measurable outcomes.
Partner with business and technical stakeholders to define assignment rules and acceptance criteria, considering skills, proficiency, availability, capacity, complexity, and customer affinity where applicable.
Apply central assignment design principles and standards. Identify valid business exceptions and secure appropriate approvals rather than introducing unmanaged local variation.

Business Program Excellence and Execution

Develop, document, and execute assignment workflows and standard operating procedures. Create, maintain, and validate assignment-related configurations within approved access and change controls.
Lead operational readiness and adoption of assignment capabilities through testing, business validation, stakeholder communication, training, and transition into sustained operations.
Serve as the assignment operations escalation point for the aligned SBU, coordinating diagnosis, corrective action, and resolution with delivery, business, and engineering partners.

Business Program Management

Independently manage a portfolio of assignment changes and improvement initiatives, prioritizing demand, coordinating dependencies, and communicating delivery status and risks.
Partner with SBU stakeholders, IA Ops peers, routing counterparts, and engineering to maintain business alignment and manage interfaces between routing and assignment.
Maintain clear decision rights, traceable approvals, configuration records, test evidence, and runbooks. Strengthen knowledge sharing and backup coverage to protect operational continuity.

Business Program Evaluation and Improvement

Define and monitor assignment performance across speed and quality, including timeliness, backlog aging, assignment accuracy, reassignment, configuration defects, and rework.
Lead root-cause analysis and operational reviews, distinguishing assignment issues from upstream routing or platform issues and driving corrective actions with the appropriate owners.
Simplify processes and identify automation and AI-enabled improvement opportunities. Define tooling requirements, assess benefits and risks, and scale proven practices across Central Assignment.

Other:

Embody our culture and values

Qualifications

Required Qualifications:

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement
OR equivalent experience.

Other Requirements Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or Preferred Qualifications:

Independent ownership of complex operational programs and influence across business and technical teams.
Strong analytical problem solving and ability to translate business requirements into operational processes, configurations, and measurable improvements.
Customer support or service operations experience, preferably involving intelligent or skills-based assignment.
Experience with configuration governance, change management, reporting, workflow improvement, or automation.

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Skills

Program management
CSS
Design principles
Communication skills
Prioritization
Root cause analysis
Process improvement
Problem solving
Customer service
Change management
Reporting
Workflow

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