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Added 4 mins ago
Scrum Master
S&P OPCO LLC
NY · Princeton, NJ
…goals and PI objectives. Will work closely with the Product Manager, Product Owner, Tech leads, UI/UX, security, QE leads and other team members to make sure the product/solution/platform…
Added 13 mins ago
M
Senior Principal Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $165,600 to $331,200 USD / year
Cloud Infrastructure Automation and Optimization (CIAO) is the software team that delivers tools, automation, and AI to enable fast, predictable delivery of datacenter capacity, and safe,…
Added 13 mins ago
M
Business Program Management
Microsoft
WA · Redmond, WA · Redmond
- $97,600 to $206,400 USD / year
We are seeking a Business Program Manager to own assignment operations and improvement for a delivery business unit within the Central Assignment function. You will translate business…
Added 23 mins ago
G
Program Manager
GPAC
Charlotte, NC
- $90,000 to $125,000 USD / year
A medical device manufacturer specializing in injection molded components needs a Program Manager to lead customer programs from concept through commercialization in a regulated life…
Added 34 mins ago
EG
Program Manager
Eliassen Group
Santa Fe, NM
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 36 mins ago
Product Manager
VEHLO
Remote, United States
…streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish…
Added 40 mins ago
EG
Program Manager
Eliassen Group
Providence, RI
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 44 mins ago
Cloud Security Administrator
Leidos
Adelphi, MD
Working knowledge of AWS security services, including IAM, CloudTrail, CloudWatch, Security Hub, GuardDuty, Systems Manager, KMS, and VPC security controls.
Added 45 mins ago
Lead DevSecOps Engineer
Leidos
Gaithersburg, MD
…Homeland Sector, supporting the development of the Leidos Common Automation Platform (L-CAP). L-CAP is a mission-critical, future-ready automation platform built on a hybrid cloud data mesh…
Added 45 mins ago
Senior Principal Cyber Security Engineer Specialist
Concurrent Technologies Corporation
Columbia, MD
Proficiency in advanced scripting or programming languages (e.g., Python, PowerShell) for automation and tool integration.
Added 45 mins ago
Program Support Specialist 4 - Annapolis Junction, MD
M. C. Dean
Annapolis Junction, MD
Assist Program Manager in preparation of monthly reports and other financial reports.
Added 45 mins ago
EG
Program Manager
Eliassen Group
Annapolis, MD
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 46 mins ago
QD
Clinical Lab Scientist II - Pain Management
Quest Diagnostics
West Hills, CA
- $43.25 to $62.1 USD / hour
Annual, no-cost health assessment program Blueprint for Wellness®
Added 59 mins ago
Change Management and Martech Innovation Manager
Huntington National Bank
Charlotte, NC
The Change Management Martech Innovation Manager will play a critical role in elevating Huntington’s customer marketing experience throughout their unique financial journey, by leveraging…
Added 1 hour ago
Senior Analyst - Adv Business Analytics
Ally
Charlotte, NC
…office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work…
Added 1 hour ago
Investment Management & Trust Operations Senior Manager
Deloitte
Charlotte, NC
Enterprise Operations & Risk - Investment Management and Trust Operations Senior Manager
Added 1 hour ago
Security and Compliance Manager
Endex
New York City, NY · Los Angeles, CA · Denver, CO · Austin, TX · San Francisco, CA · Chicago, IL
As a Security and Compliance Manager at Endex, you'll own our security assurance and compliance program: controls, audit readiness, customer diligence and remediation tracking. You'll…
Added 1 hour ago
O
Lead Principal Program Manager
Oracle
Nashville, TN
- $114,600 to $234,600 USD / year
Oracle Cloud Infrastructure (OCI) is seeking a Senior Principal Technical Program Manager to help drive large-scale infrastructure and operational initiatives supporting OCI’s rapid global…
Added 1 hour ago
Account Manager - Commercial HVAC
EMCOR Group
Reno, NV
Each account manager is given an annual non-maintenances sales plan, an annual maintenance sales plan, and an automation and controls sales plan. Sales plans equal or, in some cases, exceed…
Added 1 hour ago
Product Manager, Higher Education Discipline Product- Careers and Skills
Cengage Group
Manchester, NH
We are seeking a Product Manager to lead discipline-specialized product clusters across Higher Education’s Careers and Skills.
Added 1 hour ago
NS
Senior Growth / Demand Generation Manager
Nectar Social
Palo Alto, CA
- $165,000 to $215,000 USD / year
We're looking for a bold, creative Senior Growth / Demand Generation Manager to build and scale the pipeline engine behind Nectar's growth. Reporting to VP, GTM, you'll own our acquisition…
Added 1 hour ago
Change Management and Martech Innovation Manager
Huntington National Bank
Farmers Branch, TX
The Change Management Martech Innovation Manager will play a critical role in elevating Huntington’s customer marketing experience throughout their unique financial journey, by leveraging…
Added 1 hour ago
Project/Field Superintendent - Borger
EMCOR Group
Borger, TX
…offerings include high-quality power, control, and process automation services, as well as panel fabrication, renewable energy, and energy retrofit…
Added 1 hour ago
BeyondTrust PAM Engineer
Cognizant
Coppell, TX
We are seeking an experienced BeyondTrust Privileged Access Manager to lead the delivery and ongoing operations of enterprise Privileged Access Management services. This role will focus on…
Added 1 hour ago
Change Management and Martech Innovation Manager
Huntington National Bank
Dallas, TX
The Change Management Martech Innovation Manager will play a critical role in elevating Huntington’s customer marketing experience throughout their unique financial journey, by leveraging…

Microsoft

Business Program Management

WA, United States
Redmond, WA, United States
Redmond, United States

$97,600 to $206,400 USD / year

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Job details

Pay: $97,600 to $206,400 USD / year
Apply by: May 4, 2027
Experience: Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement
Posting language: English
Posted: Nov 5, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. Within MCAPS - Core, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. Technical Operations improves CSS support delivery by improving the processes, technologies, and operating mechanisms that shape customer and engineer experiences. We reduce friction, improve consistency, and accelerate adoption so engineers can focus on solving customer problems and customers receive faster, more reliable support. Intelligent Assignment Operations enables consistent, efficient, and high-quality support by connecting business needs with effective assignment processes, controls, and system configurations. We are seeking a Business Program Manager to own assignment operations and improvement for a delivery business unit within the Central Assignment function. You will translate business requirements into effective assignment solutions, manage operational health, resolve configuration issues, and lead improvements across people, process, technology, and data. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Business Program Planning and Design

Own the assignment operations plan for the aligned SBU, translating business priorities into requirements, milestones, dependencies, risks, and measurable outcomes.
Partner with business and technical stakeholders to define assignment rules and acceptance criteria, considering skills, proficiency, availability, capacity, complexity, and customer affinity where applicable.
Apply central assignment design principles and standards. Identify valid business exceptions and secure appropriate approvals rather than introducing unmanaged local variation.

Business Program Excellence and Execution

Develop, document, and execute assignment workflows and standard operating procedures. Create, maintain, and validate assignment-related configurations within approved access and change controls.
Lead operational readiness and adoption of assignment capabilities through testing, business validation, stakeholder communication, training, and transition into sustained operations.
Serve as the assignment operations escalation point for the aligned SBU, coordinating diagnosis, corrective action, and resolution with delivery, business, and engineering partners.

Business Program Management

Independently manage a portfolio of assignment changes and improvement initiatives, prioritizing demand, coordinating dependencies, and communicating delivery status and risks.
Partner with SBU stakeholders, IA Ops peers, routing counterparts, and engineering to maintain business alignment and manage interfaces between routing and assignment.
Maintain clear decision rights, traceable approvals, configuration records, test evidence, and runbooks. Strengthen knowledge sharing and backup coverage to protect operational continuity.

Business Program Evaluation and Improvement

Define and monitor assignment performance across speed and quality, including timeliness, backlog aging, assignment accuracy, reassignment, configuration defects, and rework.
Lead root-cause analysis and operational reviews, distinguishing assignment issues from upstream routing or platform issues and driving corrective actions with the appropriate owners.
Simplify processes and identify automation and AI-enabled improvement opportunities. Define tooling requirements, assess benefits and risks, and scale proven practices across Central Assignment.

Other:

Embody our culture and values

Qualifications

Required Qualifications:

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement
OR equivalent experience.

Other Requirements Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or Preferred Qualifications:

Independent ownership of complex operational programs and influence across business and technical teams.
Strong analytical problem solving and ability to translate business requirements into operational processes, configurations, and measurable improvements.
Customer support or service operations experience, preferably involving intelligent or skills-based assignment.
Experience with configuration governance, change management, reporting, workflow improvement, or automation.

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Skills

Program management
CSS
Design principles
Communication skills
Prioritization
Root cause analysis
Process improvement
Problem solving
Customer service
Change management
Reporting
Workflow

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