Jobs in the United States

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Added 1 min ago
WV
Transportation Worker 3 Crew Chief - Randolph Co.
West Virginia
Elkins, WV
- $26.73 USD / hour
The selected applicant will be placed in a U.S. Department of Labor apprenticeship program. Progression through the apprenticeship program is dependent upon hours completed, proficiency in…
Added 1 min ago
WV
Transportation DMV Agent Floor Manager - Roane Co.
West Virginia
Spencer, WV
- $20.38 to $28.96 USD / hour
Lead & Mentor Staff: Assist the Regional Office Assistant Manager with planning, delegating work assignments, reviewing performance, and training DMV Agents on work methods and policy…
Added 5 mins ago
M
Senior Director, Telecom & Media Strategy and Value
Microsoft
United States
- $130,900 to $303,600 USD / year
Lead strategic reviews and working sessions that make assumptions explicit, distinguish facts from hypotheses, clarify tradeoffs, and drive decisions and follow-through across…
Added 5 mins ago
M
Customer Success Account Manager
Microsoft
United States
- $86,100 to $169,800 USD / year
…strategy for consumption aligned to those priorities. Develops a program, identifies executive sponsors for a contract, and prioritizes engagements to address strategic outcomes and drive…
Added 5 mins ago
M
Principal Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
We are looking to hire a Principal Technical Program Manager to join Cloud Operations + Innovation (CO+I). CO+I is the organization behind one of the world's largest cloud infrastructures,…
Added 6 mins ago
Specialist, Event Operations
S&P Global Inc.
Houston, TX
Lead planning, scheduling, and execution of multiple event formats including owned conferences, third-party trade shows and industry expos across North American markets.
Added 6 mins ago
Director, US Public Finance - Housing, Chicago, Denver or New York
STANDARD & POOR'S FINANCIAL SERVICE
Chicago, IL · NY
Lead, coach, and develop analysts, building credit expertise and the capability to effectively leverage digital and AI-enabled tools.
Added 7 mins ago
Sales Manager
Ulta Beauty, Inc.
Richmond, TX
…leads a team of Beauty Advisors, Prestige Beauty Advisors, and Lead Cashiers and is accountable for all aspects of the retail business with the exception of boutiques, including sales,…
Added 7 mins ago
UB
Operations Manager
Ulta Beauty, Inc.
Elk Grove, CA
- $28 to $35 USD / hour
…a drive for results, the ability to quickly and efficiently lead through unforeseen complexity, and the ability to lead, influence, and develop their…
Added 7 mins ago
Merchandise Manager
Ulta Beauty, Inc.
Palestine, TX
…drive for results, and the ability to quickly and efficiently lead through unforeseen…
Added 7 mins ago
General Manager
Ulta Beauty, Inc.
Scottsdale, AZ
…process excellence, a drive for results, and the ability to lead, influence and develop their…
Added 7 mins ago
UB
General Manager
Ulta Beauty, Inc.
Sherman Oaks, CA
- $42 to $58 USD / hour
…process excellence, a drive for results, and the ability to lead, influence and develop their…
Added 7 mins ago
UB
Lead Cashier
Ulta Beauty, Inc.
Las Vegas, NV
- $15.5 to $21 USD / hour
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests, lead associates to do the same, and create excitement and accountability to…
Added 7 mins ago
UB
Merchandise Manager
Ulta Beauty, Inc.
Syracuse, NY
- $19 to $26.5 USD / hour
…drive for results, and the ability to quickly and efficiently lead through unforeseen…
Added 7 mins ago
Experience Manager
Ulta Beauty, Inc.
Pensacola, FL
…ability to deliver exceptional guest service, and the ability to lead, influence, and develop their…
Added 7 mins ago
Operations Manager
Ulta Beauty, Inc.
Buckeye, AZ
…a drive for results, the ability to quickly and efficiently lead through unforeseen complexity, and the ability to lead, influence, and develop their…
Added 7 mins ago
Lead Cashier
Ulta Beauty, Inc.
Woodstock, GA
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests, lead associates to do the same, and create excitement and accountability to…
Added 7 mins ago
Lead Cashier
Ulta Beauty, Inc.
Farmington, UT
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests, lead associates to do the same, and create excitement and accountability to…
Added 7 mins ago
FF
Supervisor
Freddy's Frozen Custard
Indian Land, SC
- $15 to $19 USD / hour
…members and your store are successful. In this role, you help lead the team delivering made-to-order menu items for guests with a unique mix of fun, food, and…
Added 7 mins ago
FF
Supervisor
Freddy's Frozen Custard
Virginia Beach, VA
- $17 to $19 USD / hour
…members and your store are successful. In this role, you help lead the team delivering made-to-order menu items for guests with a unique mix of fun, food, and…
Added 7 mins ago
FF
Supervisor
Freddy's Frozen Custard
DULUTH, GA
- $14 to $15 USD / hour
…members and your store are successful. In this role, you help lead the team delivering made-to-order menu items for guests with a unique mix of fun, food, and…
Added 7 mins ago
FF
Team Member
Freddy's Frozen Custard
Snellville, GA
- $17.14 to $19.04 USD / hour
…key to recruiting and retaining key team members by how they lead and manage, keeping abreast of coaching opportunities and recognizing a “job well done” on the…
Added 9 mins ago
Technology Risk Analyst Lead
Flagstar Bank
Troy, MI · New York, NY
The Technology Risk Analyst Lead position is responsible for creating, maintaining, assessing and reporting on the status of the information technology and information security threats,…
Added 10 mins ago
Manager Advanced Practice Providers
Ascension
Elk Grove Village, IL
Partner with cardiovascular leadership to support program growth and strategic initiatives.
Added 10 mins ago
A
Packaging Associate
Aerotek
Eagleville, PA
- $19 USD / hour
Assist in training new employees and lead the work of others.

Microsoft

Business Program Management

WA, United States
Redmond, WA, United States
Redmond, United States

$97,600 to $206,400 USD / year

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Job details

Pay: $97,600 to $206,400 USD / year
Apply by: May 4, 2027
Experience: Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement
Posting language: English
Posted: Nov 5, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. Within MCAPS - Core, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. Technical Operations improves CSS support delivery by improving the processes, technologies, and operating mechanisms that shape customer and engineer experiences. We reduce friction, improve consistency, and accelerate adoption so engineers can focus on solving customer problems and customers receive faster, more reliable support. Intelligent Assignment Operations enables consistent, efficient, and high-quality support by connecting business needs with effective assignment processes, controls, and system configurations. We are seeking a Business Program Manager to own assignment operations and improvement for a delivery business unit within the Central Assignment function. You will translate business requirements into effective assignment solutions, manage operational health, resolve configuration issues, and lead improvements across people, process, technology, and data. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Business Program Planning and Design

Own the assignment operations plan for the aligned SBU, translating business priorities into requirements, milestones, dependencies, risks, and measurable outcomes.
Partner with business and technical stakeholders to define assignment rules and acceptance criteria, considering skills, proficiency, availability, capacity, complexity, and customer affinity where applicable.
Apply central assignment design principles and standards. Identify valid business exceptions and secure appropriate approvals rather than introducing unmanaged local variation.

Business Program Excellence and Execution

Develop, document, and execute assignment workflows and standard operating procedures. Create, maintain, and validate assignment-related configurations within approved access and change controls.
Lead operational readiness and adoption of assignment capabilities through testing, business validation, stakeholder communication, training, and transition into sustained operations.
Serve as the assignment operations escalation point for the aligned SBU, coordinating diagnosis, corrective action, and resolution with delivery, business, and engineering partners.

Business Program Management

Independently manage a portfolio of assignment changes and improvement initiatives, prioritizing demand, coordinating dependencies, and communicating delivery status and risks.
Partner with SBU stakeholders, IA Ops peers, routing counterparts, and engineering to maintain business alignment and manage interfaces between routing and assignment.
Maintain clear decision rights, traceable approvals, configuration records, test evidence, and runbooks. Strengthen knowledge sharing and backup coverage to protect operational continuity.

Business Program Evaluation and Improvement

Define and monitor assignment performance across speed and quality, including timeliness, backlog aging, assignment accuracy, reassignment, configuration defects, and rework.
Lead root-cause analysis and operational reviews, distinguishing assignment issues from upstream routing or platform issues and driving corrective actions with the appropriate owners.
Simplify processes and identify automation and AI-enabled improvement opportunities. Define tooling requirements, assess benefits and risks, and scale proven practices across Central Assignment.

Other:

Embody our culture and values

Qualifications

Required Qualifications:

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement
OR equivalent experience.

Other Requirements Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or Preferred Qualifications:

Independent ownership of complex operational programs and influence across business and technical teams.
Strong analytical problem solving and ability to translate business requirements into operational processes, configurations, and measurable improvements.
Customer support or service operations experience, preferably involving intelligent or skills-based assignment.
Experience with configuration governance, change management, reporting, workflow improvement, or automation.

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Skills

Program management
CSS
Design principles
Communication skills
Prioritization
Root cause analysis
Process improvement
Problem solving
Customer service
Change management
Reporting
Workflow

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