Jobs in the United States

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Added 8 mins ago
EU
Data Engineer
Experis USA
New Providence, NJ
- $70 to $74 USD / hour
Identify recurring issues and opportunities for automation and process improvement.
Added 13 mins ago
CU
Part-Time Online Course Facilitator: AI/ML Technology and Architecture
Cornell University
Remote, United States
- Part-time
Continuous Improvement: Engage in ongoing training and professional development to stay current with emerging learning methodologies, educational technologies, and best practices in online…
Added 17 mins ago
M
Senior Emulation Engineer
Microsoft
CA · TX · WA · OR · NC · Mountain View, CA · Austin, TX · Redmond, WA · Hillsboro, OR · Raleigh, NC · Mountain View · Austin · Redmond · Hillsboro · Raleigh
- $119,800 to $261,000 USD / year
…partners worldwide and we are looking for a Senior Emulation Engineer to help achieve that…
Added 17 mins ago
M
Technical Support Engineer
Microsoft
TX · NC · WA · Irving, TX · Charlotte, NC · Redmond, WA · Irving · Charlotte · Redmond
- $86,100 to $187,400 USD / year
…delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate…
Added 17 mins ago
M
Business Program Management
Microsoft
WA · Redmond, WA · Redmond
- $97,600 to $206,400 USD / year
We are seeking a Business Program Manager to own assignment operations and improvement for a delivery business unit within the Central Assignment function. You will translate business…
Added 26 mins ago
G
Manufacturing Engineer III
GPAC
Chelmsford, MA
- $100,000 to $125,000 USD / year
Support manufacturing processes for CCAs, cables/wire harnesses, and box builds; drive continuous improvement through process development, root-cause analysis, and metrics
Added 33 mins ago
O
Lead Software Engineer - City
OKC
OKLAHOMA CITY, OK · Oklahoma City, OK
- $39.52 to $60.39 USD / hour
The Lead Software Engineer is responsible for being a lead technical resource on a team of software engineers and developers and ensuring the successful delivery of high-quality software…
Added 35 mins ago
Sr. Automation Engineer
Phantom Staffing
Greenfield · Greenfield, IN
· Establish relationships with equipment suppliers in pursuit of new business, product development, manufacturing process development, continuous improvement, and on-going business…
Added 38 mins ago
Quality Product Verifier (Quality Engineer 1/2)
Los Alamos National Laboratory
Los Alamos, NM
Join the Weapons Production Directorate at Los Alamos National Laboratory (LANL) as a Quality Engineer focusing on Quality Product Verification. LANL is a multidisciplinary research…
Added 38 mins ago
Early-Career R&D Electrical Engineer - System Test and Integration, Onsite
Sandia National Laboratories
Albuquerque, NM
We are seeking a highly motivated Electrical Engineer to join our ND system-level tester development team. This small, focused team is responsible for the design, development, and delivery…
Added 38 mins ago
EG
Cloud Engineer
Eliassen Group
Santa Fe, NM
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 38 mins ago
EG
Databricks Data Engineer
Eliassen Group
Santa Fe, NM
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 44 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Providence, RI
- $131,000 to $174,000 USD / year
Works effectively with global teams, independently and as part of a team; curious and improvement-oriented.
Added 44 mins ago
Supplier Support Manufacturing Engineer
GE Aerospace
Providence, RI
The Supplier Support Manufacturing Engineer is responsible for addressing part shortages and ensuring supplier performance aligns with Clear to Build (CTB) targets. This role emphasizes…
Added 44 mins ago
EG
Databricks Data Engineer
Eliassen Group
Providence, RI
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 44 mins ago
EG
Cloud Engineer
Eliassen Group
Providence, RI
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 48 mins ago
Senior Cloud Engineer - AWS w/Public Trust
TekSynap
Suitland, MD
We are seeking a Senior Cloud Engineer – AWS.
Added 48 mins ago
Full Stack Application Engineer
CACI International
Laurel, MD
…challenges? CACI is seeking a skilled and motivated Application Engineer to join our team in Laurel, MD. In this role, you will help modernize and enhance critical intelligence systems by…
Added 48 mins ago
Maintenance Engineer Intern
Saint-Gobain
GAITHERSBURG, MD
The Maintenance Engineer Internship provides a unique opportunity to gain hands-on experience with a custom manufacturer for the biopharmaceutical and cell therapy industries. The…
Added 49 mins ago
EG
Cloud Engineer
Eliassen Group
Annapolis, MD
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 49 mins ago
EG
Databricks Data Engineer
Eliassen Group
Annapolis, MD
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 1 hour ago
Lead Automation / Manufacturing Engineer
Eaton Corporation
Roxboro, NC
Participate in various cross-functional teams relative to product development or process improvement
Added 1 hour ago
EC
Senior Manufacturing Engineer
Eaton Corporation
Arden, NC
- $86,000 to $126,000 USD / year
Manage activities and budgets for manufacturing and process improvement projects, including the development of the project management requirements and all implementation documentation.
Added 1 hour ago
Staff Validation Engineer, Media Fills
ThermoFisher Scientific
Greenville, NC
…work that makes a positive impact on a global scale. The Staff Engineer, Media Fill plays a critical role in supporting sterile/aseptic manufacturing operations by leading media fill…
Added 1 hour ago
Senior Cyber Platform Engineer
MetLife
Cary, NC
The Cyber Platform Engineer is responsible for designing, implementing, and supporting enterprise security solutions within MetLife’s environment. This hands-on role partners with…

Microsoft

Business Program Management

WA, United States
Redmond, WA, United States
Redmond, United States

$97,600 to $206,400 USD / year

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Job details

Pay: $97,600 to $206,400 USD / year
Apply by: May 4, 2027
Experience: Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement
Posting language: English
Posted: Nov 5, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. Within MCAPS - Core, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. Technical Operations improves CSS support delivery by improving the processes, technologies, and operating mechanisms that shape customer and engineer experiences. We reduce friction, improve consistency, and accelerate adoption so engineers can focus on solving customer problems and customers receive faster, more reliable support. Intelligent Assignment Operations enables consistent, efficient, and high-quality support by connecting business needs with effective assignment processes, controls, and system configurations. We are seeking a Business Program Manager to own assignment operations and improvement for a delivery business unit within the Central Assignment function. You will translate business requirements into effective assignment solutions, manage operational health, resolve configuration issues, and lead improvements across people, process, technology, and data. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Business Program Planning and Design

Own the assignment operations plan for the aligned SBU, translating business priorities into requirements, milestones, dependencies, risks, and measurable outcomes.
Partner with business and technical stakeholders to define assignment rules and acceptance criteria, considering skills, proficiency, availability, capacity, complexity, and customer affinity where applicable.
Apply central assignment design principles and standards. Identify valid business exceptions and secure appropriate approvals rather than introducing unmanaged local variation.

Business Program Excellence and Execution

Develop, document, and execute assignment workflows and standard operating procedures. Create, maintain, and validate assignment-related configurations within approved access and change controls.
Lead operational readiness and adoption of assignment capabilities through testing, business validation, stakeholder communication, training, and transition into sustained operations.
Serve as the assignment operations escalation point for the aligned SBU, coordinating diagnosis, corrective action, and resolution with delivery, business, and engineering partners.

Business Program Management

Independently manage a portfolio of assignment changes and improvement initiatives, prioritizing demand, coordinating dependencies, and communicating delivery status and risks.
Partner with SBU stakeholders, IA Ops peers, routing counterparts, and engineering to maintain business alignment and manage interfaces between routing and assignment.
Maintain clear decision rights, traceable approvals, configuration records, test evidence, and runbooks. Strengthen knowledge sharing and backup coverage to protect operational continuity.

Business Program Evaluation and Improvement

Define and monitor assignment performance across speed and quality, including timeliness, backlog aging, assignment accuracy, reassignment, configuration defects, and rework.
Lead root-cause analysis and operational reviews, distinguishing assignment issues from upstream routing or platform issues and driving corrective actions with the appropriate owners.
Simplify processes and identify automation and AI-enabled improvement opportunities. Define tooling requirements, assess benefits and risks, and scale proven practices across Central Assignment.

Other:

Embody our culture and values

Qualifications

Required Qualifications:

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement
OR equivalent experience.

Other Requirements Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or Preferred Qualifications:

Independent ownership of complex operational programs and influence across business and technical teams.
Strong analytical problem solving and ability to translate business requirements into operational processes, configurations, and measurable improvements.
Customer support or service operations experience, preferably involving intelligent or skills-based assignment.
Experience with configuration governance, change management, reporting, workflow improvement, or automation.

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Skills

Program management
CSS
Design principles
Communication skills
Prioritization
Root cause analysis
Process improvement
Problem solving
Customer service
Change management
Reporting
Workflow

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