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Added 7 mins ago
M
Principal, Digital Security Engineer
Microsoft
TX · ND · MN · AZ · CO · Dallas, TX · Fargo, ND · Minneapolis, MN · Phoenix, AZ · Denver, CO · Dallas · Fargo · Minneapolis · Phoenix · Denver
- $130,900 to $272,300 USD / year
As a Principal, Digital Security Engineer you will take the lead in harnessing the power of AI to achieve customer leadership. Your efforts will be instrumental in executing solution sales…
Added 17 mins ago
M
Senior Emulation Engineer
Microsoft
CA · TX · WA · OR · NC · Mountain View, CA · Austin, TX · Redmond, WA · Hillsboro, OR · Raleigh, NC · Mountain View · Austin · Redmond · Hillsboro · Raleigh
- $119,800 to $261,000 USD / year
…Office 365, Xbox Live, Teams, OneDrive, and the Microsoft Azure platform globally with our server and data center infrastructure, security and compliance, operations, globalization, and…
Added 18 mins ago
M
Senior Silicon Design Verification Engineer
Microsoft
CA · Mountain View, CA · Mountain View
- $119,800 to $261,000 USD / year
…Office 365, Xbox Live, Teams, OneDrive, and the Microsoft Azure platform globally with our server and data center infrastructure, security and compliance, operations, globalization, and…
Added 18 mins ago
M
Principal Software Engineer
Microsoft
WA · NY · CA · Redmond, WA · Mountain View, CA · Sunnyvale, CA · Redmond · New York · Mountain View · Sunnyvale
- $142,800 to $304,200 USD / year
As a Principal Software Engineer, on the Substrate Application Platform team, you will help build the next generation platform for internal and external developers and agents to access M365…
Added 18 mins ago
M
Business Program Management
Microsoft
WA · Redmond, WA · Redmond
- $97,600 to $206,400 USD / year
…technologies, and operating mechanisms that shape customer and engineer experiences. We reduce friction, improve consistency, and accelerate adoption so engineers can focus on solving…
Added 18 mins ago
M
Principal Software Engineer - Cloud Infrastructure & AI Systems
Microsoft
WA · TX · OR · CA · NC · Redmond, WA · Austin, TX · Hillsboro, OR · Mountain View, CA · Raleigh, NC · Redmond · Austin · Hillsboro · Mountain View · Raleigh
- $142,800 to $304,200 USD / year
The Firmware Center of Excellence (FW CoE) is responsible for the hardware, firmware, and platform software stack that powers Azure's global infrastructure. We are seeking a Principal…
Added 18 mins ago
M
Principal Software Engineer
Microsoft
United States
- $165,600 to $331,200 USD / year
We are seeking an AI Supercomputer Observability Architect to define and deliver the end-to-end observability platform for this fleet. You will drive near-real-time telemetry from GPUs,…
Added 18 mins ago
M
Senior Software Engineer
Microsoft
WA · GA · Redmond, WA · Atlanta, GA · Redmond · Atlanta
- $119,800 to $261,000 USD / year
…Event Grid, and Power BI. Our mission is to build the data platform for the age of AI, powering a new class of data-first applications and driving a data…
Added 18 mins ago
M
Sr Digital Solution Engineer - Cloud & AI Data
Microsoft
United States
- $106,400 to $222,600 USD / year
…we invite you to join our team as a Cloud & AI Data Solution Engineer for education customers at Microsoft…
Added 18 mins ago
M
Digital Solution Engineer - Cloud & AI Infrastructure
Microsoft
United States
- $86,100 to $187,400 USD / year
As a Cloud & AI Infrastructure Solution Engineer, you will play a key role in helping customers modernize their Platform Estate, including hardware, software, applications, databases,…
Added 18 mins ago
M
Senior Principal Design Verification Engineer
Microsoft
WA · CA · TX · NC · OR · Redmond, WA · Mountain View, CA · Austin, TX · Raleigh, NC · Hillsboro, OR · Redmond · Mountain View · Austin · Raleigh · Hillsboro
- $165,600 to $331,200 USD / year
…Office 365, Xbox Live, Teams, OneDrive, and the Microsoft Azure platform globally with our server and data center infrastructure, security and compliance, operations, globalization, and…
Added 18 mins ago
M
Principal Hardware Engineer
Microsoft
WA · CA · OR · NC · TX · Redmond, WA · Mountain View, CA · Hillsboro, OR · Raleigh, NC · Austin, TX · Redmond · Mountain View · Hillsboro · Raleigh · Austin
- $142,800 to $304,200 USD / year
…Office 365, Xbox Live, Teams, OneDrive, and the Microsoft Azure platform globally with our server and data center infrastructure, security and compliance, operations, globalization, and…
Added 18 mins ago
M
Senior Hardware Engineer
Microsoft
CA · WA · TX · NC · OR · Mountain View, CA · Redmond, WA · Austin, TX · Raleigh, NC · Hillsboro, OR · Mountain View · Redmond · Austin · Raleigh · Hillsboro
- $119,800 to $261,000 USD / year
Engineer closed-loop learning systems that convert incidents, debug evidence, root causes, and engineering decisions into reusable knowledge that continuously improves agents, automation,…
Added 23 mins ago
Staff Systems Engineer - AV Platform
General Motors
Jefferson City, MO
…autonomous platforms - the compute, communications, sensors, and platform software that bring AV vehicles to life safely and at…
Added 38 mins ago
Linux Systems Engineer (Cybersecurity Technical Staff 2)
Los Alamos National Laboratory
Los Alamos, NM
The Special Security Operations IT & Cyber Group (SSO-3) is seeking a skilled and motivated Linux systems engineer to join our Linux Services Team. This team designs, deploys, and maintains…
Added 38 mins ago
Linux Systems Engineer (Cybersecurity Technical Staff 1)
Los Alamos National Laboratory
Los Alamos, NM
The Special Security Operations IT & Cyber Group (SSO-3) is seeking a motivated Linux Systems Engineer to join our Linux Services Team. This team supports, deploys, and maintains secure…
Added 39 mins ago
Mechanical Engineer
Curia
Albuquerque, NM
…production equipment and related systems. The Mechanical Equipment Engineer will work in supporting manufacturing operations both on the manufacturing floor and off, spending time within…
Added 39 mins ago
EG
Cloud Engineer
Eliassen Group
Santa Fe, NM
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 45 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Providence, RI
- $131,000 to $174,000 USD / year
Experience leading platform migrations, including legacy source control to Git-based tools (e.g., GitHub).
Added 45 mins ago
EG
Cloud Engineer
Eliassen Group
Providence, RI
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 48 mins ago
Elastic Agent Engineer
Leidos
Adelphi, MD
Leidos is seeking an experienced Elastic Agent Engineer to strengthen enterprise cybersecurity visibility, endpoint protection, and centralized logging for the U.S. Army C5ISR Cyber…
Added 49 mins ago
Senior Data Engineer
Altamira Technology Corporation
Suitland, MD
Position Description: Data Engineer supports the design, development, and maintenance of data pipelines, data models, and analytics platforms.
Added 49 mins ago
Data Platform Engineer
Altamira Technology Corporation
Suitland, MD
Position Description: As a Data Engineer in this role, you will collaborate closely with various combatant commands, offering technical guidance for navigating the WDP environment. Your…
Added 49 mins ago
Full Stack Application Engineer
CACI International
Laurel, MD
…challenges? CACI is seeking a skilled and motivated Application Engineer to join our team in Laurel, MD. In this role, you will help modernize and enhance critical intelligence systems by…
Added 49 mins ago
Lead DevSecOps Engineer
Leidos
Gaithersburg, MD
Leidos is seeking a Lead DevSecOps Engineer to join the Air Traffic Business Area within the Homeland Sector, supporting the development of the Leidos Common Automation Platform (L-CAP).…

Microsoft

Business Program Management

WA, United States
Redmond, WA, United States
Redmond, United States

$97,600 to $206,400 USD / year

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Job details

Pay: $97,600 to $206,400 USD / year
Apply by: May 4, 2027
Experience: Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement
Posting language: English
Posted: Nov 5, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. Within MCAPS - Core, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. Technical Operations improves CSS support delivery by improving the processes, technologies, and operating mechanisms that shape customer and engineer experiences. We reduce friction, improve consistency, and accelerate adoption so engineers can focus on solving customer problems and customers receive faster, more reliable support. Intelligent Assignment Operations enables consistent, efficient, and high-quality support by connecting business needs with effective assignment processes, controls, and system configurations. We are seeking a Business Program Manager to own assignment operations and improvement for a delivery business unit within the Central Assignment function. You will translate business requirements into effective assignment solutions, manage operational health, resolve configuration issues, and lead improvements across people, process, technology, and data. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Business Program Planning and Design

Own the assignment operations plan for the aligned SBU, translating business priorities into requirements, milestones, dependencies, risks, and measurable outcomes.
Partner with business and technical stakeholders to define assignment rules and acceptance criteria, considering skills, proficiency, availability, capacity, complexity, and customer affinity where applicable.
Apply central assignment design principles and standards. Identify valid business exceptions and secure appropriate approvals rather than introducing unmanaged local variation.

Business Program Excellence and Execution

Develop, document, and execute assignment workflows and standard operating procedures. Create, maintain, and validate assignment-related configurations within approved access and change controls.
Lead operational readiness and adoption of assignment capabilities through testing, business validation, stakeholder communication, training, and transition into sustained operations.
Serve as the assignment operations escalation point for the aligned SBU, coordinating diagnosis, corrective action, and resolution with delivery, business, and engineering partners.

Business Program Management

Independently manage a portfolio of assignment changes and improvement initiatives, prioritizing demand, coordinating dependencies, and communicating delivery status and risks.
Partner with SBU stakeholders, IA Ops peers, routing counterparts, and engineering to maintain business alignment and manage interfaces between routing and assignment.
Maintain clear decision rights, traceable approvals, configuration records, test evidence, and runbooks. Strengthen knowledge sharing and backup coverage to protect operational continuity.

Business Program Evaluation and Improvement

Define and monitor assignment performance across speed and quality, including timeliness, backlog aging, assignment accuracy, reassignment, configuration defects, and rework.
Lead root-cause analysis and operational reviews, distinguishing assignment issues from upstream routing or platform issues and driving corrective actions with the appropriate owners.
Simplify processes and identify automation and AI-enabled improvement opportunities. Define tooling requirements, assess benefits and risks, and scale proven practices across Central Assignment.

Other:

Embody our culture and values

Qualifications

Required Qualifications:

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement
OR equivalent experience.

Other Requirements Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or Preferred Qualifications:

Independent ownership of complex operational programs and influence across business and technical teams.
Strong analytical problem solving and ability to translate business requirements into operational processes, configurations, and measurable improvements.
Customer support or service operations experience, preferably involving intelligent or skills-based assignment.
Experience with configuration governance, change management, reporting, workflow improvement, or automation.

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Skills

Program management
CSS
Design principles
Communication skills
Prioritization
Root cause analysis
Process improvement
Problem solving
Customer service
Change management
Reporting
Workflow

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