Jobs in the United States

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Electrical Technical Operations Manager
The Walt Disney Company
Celebration, FL
- $111,700 to $149,700 USD / year
The Electrical Operations Manager will be responsible for all electrical and maintenance aspects of company’s fleet and island.
Added 1 min ago
Backend Operations Leader
Smurfit Westrock
Fernandina Beach, FL
This Operations Leader provides leadership and direction for the Utilities, Fiber, and Recaust areas of the Mill, which support two paper machines. This position is responsible for creating…
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R2130051 Special Operations Performance Dietitian PART-TIME (SOCSOUTH, Homestead, FL)
Trinzic
Homestead AFB, FL
- Part-time
At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than…
Added 1 min ago
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Special Operations Performance Dietitian PART-TIME (SOCSOUTH, Homestead, FL)
Trinzic
Homestead, FL
- Part-time
At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than…
Added 2 mins ago
Property Manager
Brookfield Properties
Boynton Beach, FL
Supervises and coordinates the daily operations of an apartment community including, but not limited to, the general administration, leasing and occupancy, maintenance of the property and…
Added 2 mins ago
Manufacturing Operations Manager
Cardinal Health
Riverview, FL
Our US Global Manufacturing & Supply Chain (“GMSC”) business segment is currently looking for a Manufacturing Operations Manager to lead the manufacturing operations department at our…
Added 2 mins ago
Manager of AI Platforms and Products
AdventHealth
Altamonte Springs, FL
…development while remaining a hands-on technical contributor. The manager partners with Engineering and Technology Operations on production delivery while preserving their ownership of…
Added 2 mins ago
Director of AI Adoption and Workforce Enablement
AdventHealth
Altamonte Springs, FL
…Communications, Strategy, Platforms, Governance, operational leaders, and Engineering without assuming their broader enterprise…
Added 2 mins ago
Operations Program Manager - Pompano Beach, FL
Jacobs
Pompano Beach, FL
The Operations Program Manager, you will shape how Florida’s Turnpike infrastructure performs for decades to come. You’ll supports no fewer than three programs within the Maintenance…
Added 2 mins ago
Senior Production Planner
Danaher Corporation
New Port Richey, FL
Partner with operations, supply chain, procurement, customer service, engineering, quality, and finance to align production plans with business priorities.
Added 2 mins ago
Propulsion Engineering Manager 2
Northrop Grumman
Palm Beach Gardens, FL
Northrop Grumman Defense Systems is seeking a Propulsion Engineering Manager 2 for our product design engineering group. This position is located at the Palm Beach Gardens, Florida facility…
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Security and Safety Overnight Manager
Marriott
KISSIMMEE, FL
- $58,000 to $76,000 USD / year
Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents,…
Added 2 mins ago
Sr Advanced Engineering Program Manager (Electrical)
Honeywell Aerospace
Clearwater, FL
Collaborate with Engineering, Operations, ISC, Quality, Finance, Procurement, Supply Chain, and Business Leadership teams to ensure successful project execution.
Added 2 mins ago
MAINTENANCE MANAGER- UNIVERSITY OF SOUTH FLORIDA -ST. PETERSBURG
Compass Group, North America
St. Petersburg, FL
The Maintenance Manager is responsible for planning, directing, and overseeing all facilities engineering and maintenance operations. This role leads maintenance staff, contractors, and…
Added 2 mins ago
Supportability Manager 2 (LSA)
Northrop Grumman
Melbourne, FL
Northrop Grumman Aeronautics Systems has an opening for a Supportability Manager 2 (LSA) to join our team of qualified, diverse individuals supporting the Product Support Organization. This…
Added 3 mins ago
Sales Catering Administrative Assistant
Marriott
FORT LAUDERDALE, FL
…Specialists work across departments (e.g., Guest Services, Engineering, Food & Beverage) to support administrative needs. Whether providing administrative support (e.g., prepare documents…
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Chief Bldg Engineer Supervisor
CBRE
Fort Myers, FL
- $43.27 to $45.67 USD / hour
…different facilities, work with local teams, and support building operations across multiple…
Added 3 mins ago
Finance Manager
Danaher Corporation
Pensacola, FL
The Finance Manager will support the financial operations of our Pensacola manufacturing facility. This role serves as a key business partner to Operations, Supply Chain, Engineering,…
Added 3 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Tallahassee, FL
…internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging customer…
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Information Security Engineer
TTEC
Tallahassee, FL
- $65,000 to $70,000 USD / year
…other members of the Information Security teams, internal IT Operations and Engineering teams, and vendor technical…
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Program Manager, EBMS
CBRE
Tallahassee, FL
- $105,000 to $115,000 USD / year
…(EBMS) to support our client’s Global Realty Building Design &Engineering. The candidate will be responsible for managing several workstreamsto improve BMS Delivery and align with our…
Added 3 mins ago
Manager, GQO – Business Process Continuous Improvement
Otsuka America Pharmaceutical Inc.
Tallahassee, FL
The Manager, GQO – Business Process Continuous Improvement is an important member of Global Quality Operations. This role will play a pivotal role in driving operational excellence through…
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Director of Sales Enablement
Microsoft
United States
- $130,900 to $272,300 USD / year
Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, or related field AND 5+ years experience in business consulting, sales, sales operations, information…
Added 3 mins ago
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Entegral Data Analyst Sr.
Enterprise Mobility
Tallahassee, FL
- $101,500 to $124,400 USD / year
Collaborate with product and engineering teams to optimize data structures and standards for data ingestion
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Delivery Manager, Healthcare Payer
Cognizant
Tallahassee, FL
- $130,000 to $153,000 USD / year
As a Delivery Manager Healthcare Payer you will make an impact by leading complex healthcare payer transformation programs through platform implementation, modernization, migration, and…

Microsoft

Business Program Management

WA, United States
Redmond, WA, United States
Redmond, United States

$97,600 to $206,400 USD / year

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Job details

Pay: $97,600 to $206,400 USD / year
Apply by: May 4, 2027
Experience: Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement
Posting language: English
Posted: Nov 5, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. Within MCAPS - Core, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. Technical Operations improves CSS support delivery by improving the processes, technologies, and operating mechanisms that shape customer and engineer experiences. We reduce friction, improve consistency, and accelerate adoption so engineers can focus on solving customer problems and customers receive faster, more reliable support. Intelligent Assignment Operations enables consistent, efficient, and high-quality support by connecting business needs with effective assignment processes, controls, and system configurations. We are seeking a Business Program Manager to own assignment operations and improvement for a delivery business unit within the Central Assignment function. You will translate business requirements into effective assignment solutions, manage operational health, resolve configuration issues, and lead improvements across people, process, technology, and data. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Business Program Planning and Design

Own the assignment operations plan for the aligned SBU, translating business priorities into requirements, milestones, dependencies, risks, and measurable outcomes.
Partner with business and technical stakeholders to define assignment rules and acceptance criteria, considering skills, proficiency, availability, capacity, complexity, and customer affinity where applicable.
Apply central assignment design principles and standards. Identify valid business exceptions and secure appropriate approvals rather than introducing unmanaged local variation.

Business Program Excellence and Execution

Develop, document, and execute assignment workflows and standard operating procedures. Create, maintain, and validate assignment-related configurations within approved access and change controls.
Lead operational readiness and adoption of assignment capabilities through testing, business validation, stakeholder communication, training, and transition into sustained operations.
Serve as the assignment operations escalation point for the aligned SBU, coordinating diagnosis, corrective action, and resolution with delivery, business, and engineering partners.

Business Program Management

Independently manage a portfolio of assignment changes and improvement initiatives, prioritizing demand, coordinating dependencies, and communicating delivery status and risks.
Partner with SBU stakeholders, IA Ops peers, routing counterparts, and engineering to maintain business alignment and manage interfaces between routing and assignment.
Maintain clear decision rights, traceable approvals, configuration records, test evidence, and runbooks. Strengthen knowledge sharing and backup coverage to protect operational continuity.

Business Program Evaluation and Improvement

Define and monitor assignment performance across speed and quality, including timeliness, backlog aging, assignment accuracy, reassignment, configuration defects, and rework.
Lead root-cause analysis and operational reviews, distinguishing assignment issues from upstream routing or platform issues and driving corrective actions with the appropriate owners.
Simplify processes and identify automation and AI-enabled improvement opportunities. Define tooling requirements, assess benefits and risks, and scale proven practices across Central Assignment.

Other:

Embody our culture and values

Qualifications

Required Qualifications:

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement
OR equivalent experience.

Other Requirements Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or Preferred Qualifications:

Independent ownership of complex operational programs and influence across business and technical teams.
Strong analytical problem solving and ability to translate business requirements into operational processes, configurations, and measurable improvements.
Customer support or service operations experience, preferably involving intelligent or skills-based assignment.
Experience with configuration governance, change management, reporting, workflow improvement, or automation.

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Skills

Program management
CSS
Design principles
Communication skills
Prioritization
Root cause analysis
Process improvement
Problem solving
Customer service
Change management
Reporting
Workflow

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