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Added 2 mins ago
Lead Cashier
Ulta Beauty, Inc.
Athens, TN
The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. Experienced in…
Added 8 mins ago
M
Customer Success Account Manager
Microsoft
United States
- $86,100 to $169,800 USD / year
…strategy for consumption aligned to those priorities. Develops a program, identifies executive sponsors for a contract, and prioritizes engagements to address strategic outcomes and drive…
Added 9 mins ago
Sonographer (PRN)
Kennestone Hospital, Inc.
United States
…valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every…
Added 10 mins ago
Scrum Master
S&P OPCO LLC
NY · Princeton, NJ
…portfolio planning and execution patterns in order to drive operational excellence and fostering a culture of collaboration through lean portfolio management and enabling agile ways of…
Added 10 mins ago
Sales Manager
Ulta Beauty, Inc.
Richmond, TX
The Sales Manager (SM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 10 mins ago
UB
Operations Manager
Ulta Beauty, Inc.
Elk Grove, CA
- $28 to $35 USD / hour
The Operations Manager (OM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 10 mins ago
Merchandise Manager
Ulta Beauty, Inc.
Palestine, TX
The Merchandise Manager (MM) is responsible for leading through Ulta Beauty’s mission, vision, and values and contributing to a high-performing team that consistently delivers top-line…
Added 10 mins ago
General Manager
Ulta Beauty, Inc.
Scottsdale, AZ
The General Manager (GM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 10 mins ago
UB
General Manager
Ulta Beauty, Inc.
Sherman Oaks, CA
- $42 to $58 USD / hour
The General Manager (GM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 10 mins ago
UB
Lead Cashier
Ulta Beauty, Inc.
Las Vegas, NV
- $15.5 to $21 USD / hour
The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. Experienced in…
Added 10 mins ago
UB
Merchandise Manager
Ulta Beauty, Inc.
Syracuse, NY
- $19 to $26.5 USD / hour
The Merchandise Manager (MM) is responsible for leading through Ulta Beauty’s mission, vision, and values and contributing to a high-performing team that consistently delivers top-line…
Added 10 mins ago
Experience Manager
Ulta Beauty, Inc.
Pensacola, FL
Drive company profitability through operational excellence, top-line sales growth and expense control.
Added 10 mins ago
Operations Manager
Ulta Beauty, Inc.
Buckeye, AZ
The Operations Manager (OM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 10 mins ago
Lead Cashier
Ulta Beauty, Inc.
Woodstock, GA
The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. Experienced in…
Added 10 mins ago
Lead Cashier
Ulta Beauty, Inc.
Farmington, UT
The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. Experienced in…
Added 19 mins ago
M
Business Program Management
Microsoft
WA · Redmond, WA · Redmond
- $97,600 to $206,400 USD / year
We are seeking a Business Program Manager to own assignment operations and improvement for a delivery business unit within the Central Assignment function. You will translate business…
Added 19 mins ago
M
Senior Program Manager, Global Workplace Services
Microsoft
WA · Redmond, WA · Redmond
- $97,600 to $206,400 USD / year
The Senior Program Manager conducts analysis to identify opportunities, define scope, evaluate business value, and recommend solutions. Additionally, partnering across functions such as GWS…
Added 40 mins ago
Maintenance Program Manager for Stationary Equipment (Program Manager 1/2)
Los Alamos National Laboratory
Los Alamos, NM
As a Central Execution Program Manager, you will play a vital role in safeguarding the Laboratory's mission. Your daily presence in the field-working closely with craft professionals,…
Added 40 mins ago
Work Execution Manager (Maintenance Manager 3)
Los Alamos National Laboratory
Los Alamos, NM
As the Work Execution Manager (WEM), you will provide technical leadership and day-to-day management for the Workplace Experience work execution team. This highly visible position requires…
Added 40 mins ago
Earth & Environmental Sciences Deputy Division Leader (R&D Manager 5)
Los Alamos National Laboratory
Los Alamos, NM
Working alongside the Division Leader, the successful Deputy Division Leader candidate will be committed to scientific excellence, have direct responsibility for significant elements of the…
Added 40 mins ago
Radiation Protection Manager 4 (Group Leader)
Los Alamos National Laboratory
Los Alamos, NM
…standards of implementation of the LANL Radiation Protection Program using cost effective strategies. You will help develop and achieve RPP Division organizational goals for programmatic,…
Added 40 mins ago
Terminal Manager
Marathon Petroleum Corporation
Bloomfield, NM · Albuquerque, NM
This Terminal Manager is responsible for the continuous safe and efficient operations of the New Mexico Terminal Group, which includes the Bloomfield, Albuquerque LP and Albuquerque Asphalt…
Added 47 mins ago
Fleet Maintenance Manager – Waste Pro – Heavy Duty Diesel – West Palm Beach, FL
Waste Pro
West Palm Beach, FL
As the Fleet Maintenance Manager, you will lead all aspects of a high-volume maintenance operation supporting a fleet of approximately 110 heavy-duty diesel trucks. You will be responsible…
Added 50 mins ago
M
Senior ALC Developer PART TIME
Maximus
Annapolis, MD
- Part-time
…and meet their tax obligations. Through innovative solutions, operational excellence, and a commitment to public service, we help the IRS enhance efficiency, improve customer experiences,…
Added 50 mins ago
Senior ALC Developer
Maximus
Annapolis, MD
…and meet their tax obligations. Through innovative solutions, operational excellence, and a commitment to public service, we help the IRS enhance efficiency, improve customer experiences,…

Microsoft

Business Program Management

WA, United States
Redmond, WA, United States
Redmond, United States

$97,600 to $206,400 USD / year

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Job details

Pay: $97,600 to $206,400 USD / year
Apply by: May 4, 2027
Experience: Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement
Posting language: English
Posted: Nov 5, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. Within MCAPS - Core, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. Technical Operations improves CSS support delivery by improving the processes, technologies, and operating mechanisms that shape customer and engineer experiences. We reduce friction, improve consistency, and accelerate adoption so engineers can focus on solving customer problems and customers receive faster, more reliable support. Intelligent Assignment Operations enables consistent, efficient, and high-quality support by connecting business needs with effective assignment processes, controls, and system configurations. We are seeking a Business Program Manager to own assignment operations and improvement for a delivery business unit within the Central Assignment function. You will translate business requirements into effective assignment solutions, manage operational health, resolve configuration issues, and lead improvements across people, process, technology, and data. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Business Program Planning and Design

Own the assignment operations plan for the aligned SBU, translating business priorities into requirements, milestones, dependencies, risks, and measurable outcomes.
Partner with business and technical stakeholders to define assignment rules and acceptance criteria, considering skills, proficiency, availability, capacity, complexity, and customer affinity where applicable.
Apply central assignment design principles and standards. Identify valid business exceptions and secure appropriate approvals rather than introducing unmanaged local variation.

Business Program Excellence and Execution

Develop, document, and execute assignment workflows and standard operating procedures. Create, maintain, and validate assignment-related configurations within approved access and change controls.
Lead operational readiness and adoption of assignment capabilities through testing, business validation, stakeholder communication, training, and transition into sustained operations.
Serve as the assignment operations escalation point for the aligned SBU, coordinating diagnosis, corrective action, and resolution with delivery, business, and engineering partners.

Business Program Management

Independently manage a portfolio of assignment changes and improvement initiatives, prioritizing demand, coordinating dependencies, and communicating delivery status and risks.
Partner with SBU stakeholders, IA Ops peers, routing counterparts, and engineering to maintain business alignment and manage interfaces between routing and assignment.
Maintain clear decision rights, traceable approvals, configuration records, test evidence, and runbooks. Strengthen knowledge sharing and backup coverage to protect operational continuity.

Business Program Evaluation and Improvement

Define and monitor assignment performance across speed and quality, including timeliness, backlog aging, assignment accuracy, reassignment, configuration defects, and rework.
Lead root-cause analysis and operational reviews, distinguishing assignment issues from upstream routing or platform issues and driving corrective actions with the appropriate owners.
Simplify processes and identify automation and AI-enabled improvement opportunities. Define tooling requirements, assess benefits and risks, and scale proven practices across Central Assignment.

Other:

Embody our culture and values

Qualifications

Required Qualifications:

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement
OR equivalent experience.

Other Requirements Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or Preferred Qualifications:

Independent ownership of complex operational programs and influence across business and technical teams.
Strong analytical problem solving and ability to translate business requirements into operational processes, configurations, and measurable improvements.
Customer support or service operations experience, preferably involving intelligent or skills-based assignment.
Experience with configuration governance, change management, reporting, workflow improvement, or automation.

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Skills

Program management
CSS
Design principles
Communication skills
Prioritization
Root cause analysis
Process improvement
Problem solving
Customer service
Change management
Reporting
Workflow

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