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Build Your Future: General Manager
GPAC
Woodbridge, VA
- $130,000 to $160,000 USD / year
Prepare to assume increasing responsibility for the company’s operations and business management, with the potential for future ownership.
Added just now
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Build Your Future: General Manager
GPAC
Alexandria, VA
- $130,000 to $160,000 USD / year
Prepare to assume increasing responsibility for the company’s operations and business management, with the potential for future ownership.
Added just now
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Principal Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
We are looking to hire a Principal Technical Program Manager to join Cloud Operations + Innovation (CO+I). CO+I is the organization behind one of the world's largest cloud infrastructures,…
Added 1 min ago
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Jr / Asst Project Manager - WWTP
GPAC
Dallas, TX
- $90,000 to $130,000 USD / year
Strong organizational, communication, problem-solving, and time-management skills.
Added 1 min ago
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Jr / Asst Project Manager - WWTP
GPAC
Fort Worth, TX
- $90,000 to $130,000 USD / year
Strong organizational, communication, problem-solving, and time-management skills.
Added 1 min ago
G
Jr / Asst Project Manager - WWTP
GPAC
Plano, TX
- $90,000 to $130,000 USD / year
Strong organizational, communication, problem-solving, and time-management skills.
Added 1 min ago
G
Jr / Asst Project Manager - WWTP
GPAC
Denton, TX
- $90,000 to $130,000 USD / year
Strong organizational, communication, problem-solving, and time-management skills.
Added 1 min ago
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Jr / Asst Project Manager - WWTP
GPAC
Grapevine, TX
- $90,000 to $130,000 USD / year
Strong organizational, communication, problem-solving, and time-management skills.
Added 1 min ago
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Lead the Field. Own the Results. | Heavy Civil PM
GPAC
Council Bluffs, IA
- $120,000 to $180,000 USD / year
Are you an experienced Project Manager looking for your next opportunity in heavy civil construction? Join a well-established, family-owned construction company specializing in large-scale…
Added 1 min ago
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Lead the Field. Own the Results. | Heavy Civil PM
GPAC
Des Moines, IA
- $120,000 to $180,000 USD / year
Are you an experienced Project Manager looking for your next opportunity in heavy civil construction? Join a well-established, family-owned construction company specializing in large-scale…
Added 1 min ago
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Warehouse Manager
GPAC
Eaton, OH
- $70,000 to $80,000 USD / year
GPAC is working with a well-established food manufacturing facility in Southern Ohio that is seeking an experienced Warehouse Manager to lead multi-shift warehouse operations.
Added 2 mins ago
Scrum Master
S&P OPCO LLC
NY · Princeton, NJ
…fostering a culture of collaboration through lean portfolio management and enabling agile ways of working. As a member of our team, you will play a pivotal role in accelerating our…
Added 2 mins ago
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Lead the Field. Own the Results. | Heavy Civil PM
GPAC
Sioux City, IA
- $120,000 to $180,000 USD / year
Are you an experienced Project Manager looking for your next opportunity in heavy civil construction? Join a well-established, family-owned construction company specializing in large-scale…
Added 2 mins ago
G
Lead the Field. Own the Results. | Heavy Civil PM
GPAC
Cedar Rapids, IA
- $120,000 to $180,000 USD / year
Are you an experienced Project Manager looking for your next opportunity in heavy civil construction? Join a well-established, family-owned construction company specializing in large-scale…
Added 2 mins ago
G
Lead the Field. Own the Results. | Heavy Civil PM
GPAC
Dubuque, IA
- $120,000 to $180,000 USD / year
Are you an experienced Project Manager looking for your next opportunity in heavy civil construction? Join a well-established, family-owned construction company specializing in large-scale…
Added 2 mins ago
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Personal Lines Account Manager
GPAC
El Paso, TX
- $40,000 to $60,000 USD / year
We are seeking an experienced and service-focused Personal Lines Account Manager to join our clients growing team. This is an excellent opportunity for an insurance professional who enjoys…
Added 2 mins ago
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Personal Lines Account Manager
GPAC
El Paso, TX
- $40,000 to $60,000 USD / year
We are seeking an experienced and service-focused Personal Lines Account Manager to join our clients growing team. This is an excellent opportunity for an insurance professional who enjoys…
Added 2 mins ago
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Personal Lines Account Manager
GPAC
El Paso, TX
- $40,000 to $60,000 USD / year
We are seeking an experienced and service-focused Personal Lines Account Manager to join our clients growing team. This is an excellent opportunity for an insurance professional who enjoys…
Added 3 mins ago
UB
Lead Cashier
Ulta Beauty, Inc.
Las Vegas, NV
- $15.5 to $21 USD / hour
Complete select register open and close functions as directed by the manager on duty.
Added 3 mins ago
Lead Cashier
Ulta Beauty, Inc.
Woodstock, GA
Complete select register open and close functions as directed by the manager on duty.
Added 3 mins ago
Lead Cashier
Ulta Beauty, Inc.
Farmington, UT
Complete select register open and close functions as directed by the manager on duty.
Added 3 mins ago
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Maintenance Supervisor
GPAC
Rockford, IL
- $110,000 to $120,000 USD / year
gpac is partnered with a growing, family-owned pet food manufacturer seeking an experienced Maintenance Manager to lead the maintenance department at their local facility.
Added 3 mins ago
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Maintenance Manager
GPAC
Aledo, IL
- $110,000 to $115,000 USD / year
gpac is partnered with a growing, family-owned pet food manufacturer seeking an experienced Maintenance Manager to lead the maintenance department at their Central, IL facility.
Added 3 mins ago
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Personal Lines Account Manager
GPAC
Horizon City, TX
- $40,000 to $60,000 USD / year
We are seeking an experienced and service-focused Personal Lines Account Manager to join our clients growing team. This is an excellent opportunity for an insurance professional who enjoys…
Added 3 mins ago
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Maintenance Manager
GPAC
Abingdon, IL
- $110,000 to $115,000 USD / year
gpac is partnered with a growing, family-owned pet food manufacturer seeking an experienced Maintenance Manager to lead the maintenance department at their Central, IL facility.

Microsoft

Business Program Management

WA, United States
Redmond, WA, United States
Redmond, United States

$97,600 to $206,400 USD / year

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Job details

Pay: $97,600 to $206,400 USD / year
Apply by: May 4, 2027
Experience: Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement
Posting language: English
Posted: Nov 5, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. Within MCAPS - Core, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. Technical Operations improves CSS support delivery by improving the processes, technologies, and operating mechanisms that shape customer and engineer experiences. We reduce friction, improve consistency, and accelerate adoption so engineers can focus on solving customer problems and customers receive faster, more reliable support. Intelligent Assignment Operations enables consistent, efficient, and high-quality support by connecting business needs with effective assignment processes, controls, and system configurations. We are seeking a Business Program Manager to own assignment operations and improvement for a delivery business unit within the Central Assignment function. You will translate business requirements into effective assignment solutions, manage operational health, resolve configuration issues, and lead improvements across people, process, technology, and data. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Business Program Planning and Design

Own the assignment operations plan for the aligned SBU, translating business priorities into requirements, milestones, dependencies, risks, and measurable outcomes.
Partner with business and technical stakeholders to define assignment rules and acceptance criteria, considering skills, proficiency, availability, capacity, complexity, and customer affinity where applicable.
Apply central assignment design principles and standards. Identify valid business exceptions and secure appropriate approvals rather than introducing unmanaged local variation.

Business Program Excellence and Execution

Develop, document, and execute assignment workflows and standard operating procedures. Create, maintain, and validate assignment-related configurations within approved access and change controls.
Lead operational readiness and adoption of assignment capabilities through testing, business validation, stakeholder communication, training, and transition into sustained operations.
Serve as the assignment operations escalation point for the aligned SBU, coordinating diagnosis, corrective action, and resolution with delivery, business, and engineering partners.

Business Program Management

Independently manage a portfolio of assignment changes and improvement initiatives, prioritizing demand, coordinating dependencies, and communicating delivery status and risks.
Partner with SBU stakeholders, IA Ops peers, routing counterparts, and engineering to maintain business alignment and manage interfaces between routing and assignment.
Maintain clear decision rights, traceable approvals, configuration records, test evidence, and runbooks. Strengthen knowledge sharing and backup coverage to protect operational continuity.

Business Program Evaluation and Improvement

Define and monitor assignment performance across speed and quality, including timeliness, backlog aging, assignment accuracy, reassignment, configuration defects, and rework.
Lead root-cause analysis and operational reviews, distinguishing assignment issues from upstream routing or platform issues and driving corrective actions with the appropriate owners.
Simplify processes and identify automation and AI-enabled improvement opportunities. Define tooling requirements, assess benefits and risks, and scale proven practices across Central Assignment.

Other:

Embody our culture and values

Qualifications

Required Qualifications:

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement
OR equivalent experience.

Other Requirements Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or Preferred Qualifications:

Independent ownership of complex operational programs and influence across business and technical teams.
Strong analytical problem solving and ability to translate business requirements into operational processes, configurations, and measurable improvements.
Customer support or service operations experience, preferably involving intelligent or skills-based assignment.
Experience with configuration governance, change management, reporting, workflow improvement, or automation.

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Skills

Program management
CSS
Design principles
Communication skills
Prioritization
Root cause analysis
Process improvement
Problem solving
Customer service
Change management
Reporting
Workflow

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