Jobs in the United States

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Added 2 mins ago
Software Engineer Senior
General Dynamics Information Technology
MacDill AFB, FL
As a Software Engineer Senior at GDIT, you will design, develop, integrate, and sustain secure software applications and data-driven solutions that support complex mission requirements.…
Added 3 mins ago
Lead Full Stack Engineer, Wealth Management Technology
Raymond James Financial, Inc.
Saint Petersburg, FL
We are seeking a Lead Full Stack Engineer to drive the design and development of enterprise applications supporting Wealth Management .
Added 3 mins ago
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Software Engineer II
Microsoft
CA · Mountain View, CA · Mountain View
- $102,100 to $219,200 USD / year
We are looking for a Software Engineer II to join our team. Our Global Secure Access Datapath team builds cutting-edge network security solutions that enable enterprises to protect their…
Added 3 mins ago
Senior Security GRC Engineer, AI & Automation
American Express Global Business Travel
Tallahassee, FL
AmexGBT’s Security GRC team is looking for a talented Senior Security GRC Engineer to design, build, and scale automation and AI-driven solutions that modernize our governance, risk, and…
Added 3 mins ago
Mechanical Engineer, Data Center Operations Engineering
Meta
Tallahassee, FL
Meta is seeking a Mechanical Engineer to join our Data Center Operations Engineering team. Our data centers are the foundation upon which our rapidly growing infrastructure efficiently…
Added 4 mins ago
M
Principal Firmware Engineer
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
We are seeking a Principal Firmware Engineer to define firmware architecture and requirements that align with Azure features, partner closely with silicon and board design teams, and help…
Added 4 mins ago
Network Operations Engineer
Meta
Tallahassee, FL
Meta is seeking a Network Operations Engineer to join our Edge and Network Services (ENS) Foundation NetOps team. In this role, you will utilize your knowledge in hyperscale data center…
Added 4 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Tallahassee, FL
…and provides a foundation for growth into the AI Operations Engineer…
Added 4 mins ago
C
AI Data Engineer
Cognizant
Tallahassee, FL
- $100,000 to $115,000 USD / year
As an AI Data Engineer, you will make an impact by designing, building, and optimizing scalable cloud-native data engineering solutions that enable advanced AI-driven applications and…
Added 4 mins ago
C
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Tallahassee, FL
- $86,000 to $99,000 USD / year
As a Java Full Stack Engineer with Spring boot/AWS exp, you will make an impact by designing and delivering scalable, cloud-native healthcare payer applications that improve payment…
Added 4 mins ago
C
AI Data Engineer
Cognizant
Tallahassee, FL
- $100,000 to $115,000 USD / year
As an AI Data Engineer, you will make an impact by designing, building, and optimizing scalable cloud-native data engineering solutions that enable advanced AI-driven applications and…
Added 4 mins ago
Enterprise Account Project Coordinator III (Remote, USA)
Medtronic
Jacksonville, FL
Added 4 mins ago
Unix Engineer - Infrastructure Patch
NTT America, Inc.
Jacksonville, FL
We are seeking a skilled Unix Engineer with experience supporting enterprise-scale Unix/Linux environments. This role will be responsible for designing, testing, validating, and deploying…
Added 4 mins ago
Low Latency Trading Infrastructure Engineer
Citigroup
Jacksonville, FL
The Low Latency Trading Infrastructure Engineer is a rare combination of deep technical specialist and mission-critical operator - a professional whose expertise sits at the intersection of…
Added 4 mins ago
Senior AI Engineer, Release Engineering
Intercontinental Exchange (ICE)
Jacksonville, FL
The Senior Engineer is a full-stack engineer with strong AI and large language model (LLM) expertise, embedded within the Release Engineering Development team. This team designs and…
Added 4 mins ago
Tech Consultant - Infrastructure Patch & Unix Engineer
NTT America, Inc.
Jacksonville, FL
We are seeking a skilled Unix Engineer with experience supporting enterprise-scale Unix/Linux environments. This role will be responsible for designing, testing, validating, and deploying…
Added 4 mins ago
M
Principal Software Engineer
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
We are looking to welcome a Principal Software Engineer to a group of innovative, energetic and diverse engineers on the CoPilot Runtime Platform team, which is the engineering organization…
Added 4 mins ago
M
Quantum Measurement Engineer
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
We are seeking a Quantum Measurement Engineer to play a leading role in the development of our materials and system components. You will work closely with experts in materials science,…
Added 4 mins ago
Senior Lead Software Engineer - Security Platforms
JPMorgan Chase
Tampa, FL
As a Senior Lead Software Engineer at JPMorganChase within Consumer & Community Banking, you are an integral part of an agile team that works to enhance, build, and deliver trusted…
Added 4 mins ago
Software Engineer II Payments Platform
JPMorgan Chase
Tampa, FL
As a Software Engineer II at JPMorganChase within the Payouts (payments processing platforms) group, you serve as a seasoned member of an agile team to design and deliver trusted…
Added 4 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Clearwater, FL · Jacksonville, FL · Tampa, FL · West Melbourne, FL
- $131,000 to $174,000 USD / year
Coach and mentor Applications Operations engineers, building depth in Linux, automation, cloud, and operations practices.
Added 5 mins ago
DevOps Engineer III
Deloitte
Miami, FL · Tampa, FL · Jacksonville, FL
…support the design, implementation, and optimization of cloud, automation, and platform engineering solutions across complex environments. This role blends technical delivery, client…
Added 5 mins ago
Sr. Site Reliability Engineer, Playout
NBC Universal
Miami, FL
5+ yrs. experience with enterprise configuration management tools and automation platforms (e.g. Ansible, Terraform)
Added 5 mins ago
EG
Cloud Engineer
Eliassen Group
Tallahassee, FL
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 5 mins ago
EG
Senior Software Engineer
Eliassen Group
Orlando, FL
- $86.96 to $90.31 USD / hour
Our client seeks a Senior Software Engineer to design, build, and support integrations for an AI-enabled employee assistant that helps users find answers, request services, and complete HR…

Microsoft

Business Program Management

WA, United States
Redmond, WA, United States
Redmond, United States

$97,600 to $206,400 USD / year

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Job details

Pay: $97,600 to $206,400 USD / year
Apply by: May 4, 2027
Experience: Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement
Posting language: English
Posted: Nov 5, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. Within MCAPS - Core, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. Technical Operations improves CSS support delivery by improving the processes, technologies, and operating mechanisms that shape customer and engineer experiences. We reduce friction, improve consistency, and accelerate adoption so engineers can focus on solving customer problems and customers receive faster, more reliable support. Intelligent Assignment Operations enables consistent, efficient, and high-quality support by connecting business needs with effective assignment processes, controls, and system configurations. We are seeking a Business Program Manager to own assignment operations and improvement for a delivery business unit within the Central Assignment function. You will translate business requirements into effective assignment solutions, manage operational health, resolve configuration issues, and lead improvements across people, process, technology, and data. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Business Program Planning and Design

Own the assignment operations plan for the aligned SBU, translating business priorities into requirements, milestones, dependencies, risks, and measurable outcomes.
Partner with business and technical stakeholders to define assignment rules and acceptance criteria, considering skills, proficiency, availability, capacity, complexity, and customer affinity where applicable.
Apply central assignment design principles and standards. Identify valid business exceptions and secure appropriate approvals rather than introducing unmanaged local variation.

Business Program Excellence and Execution

Develop, document, and execute assignment workflows and standard operating procedures. Create, maintain, and validate assignment-related configurations within approved access and change controls.
Lead operational readiness and adoption of assignment capabilities through testing, business validation, stakeholder communication, training, and transition into sustained operations.
Serve as the assignment operations escalation point for the aligned SBU, coordinating diagnosis, corrective action, and resolution with delivery, business, and engineering partners.

Business Program Management

Independently manage a portfolio of assignment changes and improvement initiatives, prioritizing demand, coordinating dependencies, and communicating delivery status and risks.
Partner with SBU stakeholders, IA Ops peers, routing counterparts, and engineering to maintain business alignment and manage interfaces between routing and assignment.
Maintain clear decision rights, traceable approvals, configuration records, test evidence, and runbooks. Strengthen knowledge sharing and backup coverage to protect operational continuity.

Business Program Evaluation and Improvement

Define and monitor assignment performance across speed and quality, including timeliness, backlog aging, assignment accuracy, reassignment, configuration defects, and rework.
Lead root-cause analysis and operational reviews, distinguishing assignment issues from upstream routing or platform issues and driving corrective actions with the appropriate owners.
Simplify processes and identify automation and AI-enabled improvement opportunities. Define tooling requirements, assess benefits and risks, and scale proven practices across Central Assignment.

Other:

Embody our culture and values

Qualifications

Required Qualifications:

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement
OR equivalent experience.

Other Requirements Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or Preferred Qualifications:

Independent ownership of complex operational programs and influence across business and technical teams.
Strong analytical problem solving and ability to translate business requirements into operational processes, configurations, and measurable improvements.
Customer support or service operations experience, preferably involving intelligent or skills-based assignment.
Experience with configuration governance, change management, reporting, workflow improvement, or automation.

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Skills

Program management
CSS
Design principles
Communication skills
Prioritization
Root cause analysis
Process improvement
Problem solving
Customer service
Change management
Reporting
Workflow

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