Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Director of AI Adoption and Workforce Enablement
AdventHealth
Altamonte Springs, FL
…proficiency, learning pathways, practice experiences, certifications, manager expectations, and recurring…
Added 2 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Tallahassee, FL
…self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging…
Added 2 mins ago
M
Director of Sales Enablement
Microsoft
United States
- $130,900 to $272,300 USD / year
Define and scale a compelling vision for Account Team Unit (ATU) and Solution Team Unit (STU) Manager and Leader excellence aligned to Microsoft’s enterprise strategy and MCAPS priorities.
Added 2 mins ago
M
Senior Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
As a Senior Technical Program Manager, you will bring technical and program leadership to turn AI transformation opportunities into solutions that deliver measurable operational impact.…
Added 2 mins ago
Principal Portfolio Manager, Infrastructure Development
Meta
Tallahassee, FL
Our data centers are the foundation upon which our rapidly scaling infrastructure efficiently operates to deliver our innovative services. Meta's Infrastructure team is seeking an…
Added 2 mins ago
C
Test Analyst - QNXT
Cognizant
Tallahassee, FL
- $70,000 to $92,000 USD / year
Manager testing across QNXT Provider and Claims modules, validating claims adjudication, provider data integrity, and billing workflows.
Added 2 mins ago
Manager, Enterprise Communications & Channels
Amentum
Tallahassee, FL
The Manager, Enterprise Communications & Channels is responsible for developing and delivering employee communication programs that inform, engage, and connect employees to Amentum's…
Added 2 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Tallahassee, FL
…operational support to users, and supplies the logs, usage data, and configuration records needed to support audit and governance…
Added 2 mins ago
C
Program Manager, RES (Risk Engineering Solutions)
CBRE
Tallahassee, FL
- $105,000 to $125,000 USD / year
Program Manager- Risk EngineeringSolutions (RES)
Added 2 mins ago
C
Program Manager, RES (Risk Engineering Solutions)
CBRE
Tallahassee, FL
- $105,000 to $125,000 USD / year
Program Manager- Risk EngineeringSolutions (RES)
Added 3 mins ago
Product Manager, Higher Education Discipline Product- Careers and Skills
Cengage Group
Jacksonville, FL
We are seeking a Product Manager to lead discipline-specialized product clusters across Higher Education’s Careers and Skills.
Added 3 mins ago
Enterprise Account Project Coordinator III (Remote, USA)
Medtronic
Jacksonville, FL
…partners closely with Enterprise Account Managers, Account Program Managers, Sales Leaders, Marketing, Finance, and Operating Units to support key customer accounts and business priorities…
Added 3 mins ago
Sr Learning Manager
Cengage Group
Jacksonville, FL
The Cengage Work Editorial and Learning Team develops a content and program investment strategy specific to the Healthcare and Trades portfolio. This strategy sets the global standard for…
Added 3 mins ago
Sr Manager Strategic Capacity Management
J&J Family of Companies
Jacksonville, FL
Johnson & Johnson MedTech is recruiting for a Sr Manager Capacity Management located in Jacksonville, FL!
Added 3 mins ago
Senior Program Manager, Cybersecurity & Technology Risk
Citigroup
Jacksonville, FL
The Senior Program Manager, Cybersecurity & Technology Risk is a strategic program leadership role accountable for driving the planning, governance, execution, and delivery of Citi's…
Added 3 mins ago
Lead Technical Program Manager - Payments
JPMorgan Chase
Tampa, FL
As a Lead Technical Program Manager in Commercial & Investment Bank - Payments team, you will drive the successful delivery of complex technology projects and programs that will help…
Added 3 mins ago
M
Senior Technical Program Manager
Microsoft
WA · CA · OR · Redmond, WA · Mountain View, CA · Hillsboro, OR · Redmond · Mountain View · Hillsboro
- $119,800 to $261,000 USD / year
We are looking for a passionate, driven, and intellectually curious Technical Program Manager to join the New Technology Engineering (NTE) organization. NTE is responsible for leading the…
Added 3 mins ago
M
Senior Program Manager - Cloud Planning
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
Added 3 mins ago
M
Principal Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
We are looking to hire a Principal Technical Program Manager to join Cloud Operations + Innovation (CO+I). CO+I is the organization behind one of the world's largest cloud infrastructures,…
Added 3 mins ago
Client Onboarding Implementation Manager Associate
JPMorgan Chase
Tampa, FL
Utilize broad knowledge in client onboarding program management to analyze and resolve complex issues, ensuring compliance with technical standards and policies.
Added 3 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Clearwater, FL · Jacksonville, FL · Tampa, FL · West Melbourne, FL
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 3 mins ago
Early Careers Program Management Senior Analyst
Citigroup
Tampa, FL
The Program Manager is responsible for the full end-to-end management of Analyst and Associate experiences including overseeing the following processes for Banking:
Added 3 mins ago
STINGRAI Remote Defense Acquisition Manager - 31066
Huntington Ingalls Industries
Tampa, FL
HII Mission Technologies seeks a highly skilled remote Defense Acquisition Manager to support the execution and management of a complex Department of Defense (DoD) contract. The selected…
Added 3 mins ago
Legal Operations & Analytics Manager
ICW Group
Orlando, FL
The Legal Operations & Analytics Manager is responsible for the strategic management of ICW Group's outside (panel) counsel network across all lines of business. This role monitors the…
Added 3 mins ago
Senior Manager, Strategy, Growth, and Transformation
Deloitte
Miami, FL · Tampa, FL · Tallahassee, FL
…commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology,…

Microsoft

Business Program Management

WA, United States
Redmond, WA, United States
Redmond, United States

$97,600 to $206,400 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $97,600 to $206,400 USD / year
Apply by: May 4, 2027
Experience: Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement
Posting language: English
Posted: Nov 5, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. Within MCAPS - Core, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. Technical Operations improves CSS support delivery by improving the processes, technologies, and operating mechanisms that shape customer and engineer experiences. We reduce friction, improve consistency, and accelerate adoption so engineers can focus on solving customer problems and customers receive faster, more reliable support. Intelligent Assignment Operations enables consistent, efficient, and high-quality support by connecting business needs with effective assignment processes, controls, and system configurations. We are seeking a Business Program Manager to own assignment operations and improvement for a delivery business unit within the Central Assignment function. You will translate business requirements into effective assignment solutions, manage operational health, resolve configuration issues, and lead improvements across people, process, technology, and data. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Business Program Planning and Design

Own the assignment operations plan for the aligned SBU, translating business priorities into requirements, milestones, dependencies, risks, and measurable outcomes.
Partner with business and technical stakeholders to define assignment rules and acceptance criteria, considering skills, proficiency, availability, capacity, complexity, and customer affinity where applicable.
Apply central assignment design principles and standards. Identify valid business exceptions and secure appropriate approvals rather than introducing unmanaged local variation.

Business Program Excellence and Execution

Develop, document, and execute assignment workflows and standard operating procedures. Create, maintain, and validate assignment-related configurations within approved access and change controls.
Lead operational readiness and adoption of assignment capabilities through testing, business validation, stakeholder communication, training, and transition into sustained operations.
Serve as the assignment operations escalation point for the aligned SBU, coordinating diagnosis, corrective action, and resolution with delivery, business, and engineering partners.

Business Program Management

Independently manage a portfolio of assignment changes and improvement initiatives, prioritizing demand, coordinating dependencies, and communicating delivery status and risks.
Partner with SBU stakeholders, IA Ops peers, routing counterparts, and engineering to maintain business alignment and manage interfaces between routing and assignment.
Maintain clear decision rights, traceable approvals, configuration records, test evidence, and runbooks. Strengthen knowledge sharing and backup coverage to protect operational continuity.

Business Program Evaluation and Improvement

Define and monitor assignment performance across speed and quality, including timeliness, backlog aging, assignment accuracy, reassignment, configuration defects, and rework.
Lead root-cause analysis and operational reviews, distinguishing assignment issues from upstream routing or platform issues and driving corrective actions with the appropriate owners.
Simplify processes and identify automation and AI-enabled improvement opportunities. Define tooling requirements, assess benefits and risks, and scale proven practices across Central Assignment.

Other:

Embody our culture and values

Qualifications

Required Qualifications:

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement
OR equivalent experience.

Other Requirements Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or Preferred Qualifications:

Independent ownership of complex operational programs and influence across business and technical teams.
Strong analytical problem solving and ability to translate business requirements into operational processes, configurations, and measurable improvements.
Customer support or service operations experience, preferably involving intelligent or skills-based assignment.
Experience with configuration governance, change management, reporting, workflow improvement, or automation.

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Apply About employer

More about this job

Skills

Program management
CSS
Design principles
Communication skills
Prioritization
Root cause analysis
Process improvement
Problem solving
Customer service
Change management
Reporting
Workflow

Report this job