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Service Manager
Bridgestone Americas
Vero Beach, FL
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including…
Added 1 min ago
ASST INVESTIGATION MANAGER - SES - 79000766
MyFlorida
FT LAUDERDALE, FL
Working Title: ASST INVESTIGATION MANAGER - SES - 79000766
Added 1 min ago
CH
Staff Pharmacist Full Time, PMEL
CVS Health
Lake Worth, FL
- Full-time
…build additional competencies to become ready for a Pharmacy Manager (PM) role. You will be expected to complete a self-paced, collaborative training roadmap with both virtual and hands-on…
Added 1 min ago
General Manager
Chipotle Mexican Grill
Aventura, FL
…develop great people, build a winning culture, and run a strong business. You’ll join a team that’s committed to Cultivating a Better World while sharpening your leadership and operations…
Added 1 min ago
Territory Manager
Vestis Services
Ft Pierce, FL
The Territory Manager has responsibility of an assigned service territory with direct supervision of route representatives. Responsible for Territory service safety and results, including…
Added 1 min ago
General Manager
Chipotle Mexican Grill
Okeechobee, FL
…develop great people, build a winning culture, and run a strong business. You’ll join a team that’s committed to Cultivating a Better World while sharpening your leadership and operations…
Added 1 min ago
Sr Sales Training Manager - East Coast Remote
ThermoFisher Scientific
Alachua, FL
The Sr Manager, Sales Training will be a part of the Pharma Services Group Sales Training team in the Commercial Operations Group. This individual will share responsibilities for the…
Added 1 min ago
Personal Banker I Associate (Port St Lucie ) - Traditions Square DeNovo
Fifth Third Bank, N.A.
Port St Lucie, FL
…Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the…
Added 1 min ago
T
R2130051 Special Operations Performance Dietitian PART-TIME (SOCSOUTH, Homestead, FL)
Trinzic
Homestead AFB, FL
- Part-time
Collaborate with the HP program Manager and/or Coordinator for implementation of new protocols and guidelines.
Added 1 min ago
T
Special Operations Performance Dietitian PART-TIME (SOCSOUTH, Homestead, FL)
Trinzic
Homestead, FL
- Part-time
Collaborate with the HP program Manager and/or Coordinator for implementation of new protocols and guidelines.
Added 1 min ago
PI
Grounds Maintenance Manager
PRIDE Industries
Eglin Afb, FL
- $76,782 USD / year
Under minimal supervision, the Grounds Maintenance Manager plans, directs and coordinates grounds maintenance services in support of a federal contract. Employees in this job class manage…
Added 1 min ago
Senior Manager, Medicare Business Consultant
CVS Health
Remote, United States
7+ years of work experience in business consulting, project management, program management, business operations, process improvement, analytics, or a related field
Added 1 min ago
Field HR Business Partner- Miami / Fort Lauderdale
Walgreens
Miramar, FL
Provides coaching and support to operations field leader positions as they create and act on their individual development plans and lead their areas of the business. Supports succession…
Added 1 min ago
HF
Retail Stocking Manager
Harbor Freight Tools
APOPKA, FL
- $24.5 to $26.95 USD / hour
186947BRJob Description: Our Assistant manager (full-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters and…
Added 1 min ago
Licensed Optician - General Manager
America's Best
Coral Springs, FL
The General Manager is responsible for the overall success, sales, and profitability of the store. This includes managing all aspects of operations - from financial performance and team…
Added 1 min ago
Financial Center Manager Associate (Palm Beach Broward)
Fifth Third Bank, N.A.
Boynton Beach, FL
GENERAL FUNCTION:The Financial Center Manager will participate in a comprehensive, customized on-boarding and education program. This includes rotations in Operations, Sales & Service,…
Added 1 min ago
AE
Manager-Operational Risk Management
American Express
Sunrise, FL
- $89,250 to $150,250 USD / year
The ORM Governance organization is looking for a Manager, Corporate Functions Operational Risk Management to join a diverse team of high-performing individuals focused on the effective…
Added 1 min ago
Director of AI Adoption and Workforce Enablement
AdventHealth
Altamonte Springs, FL
…proficiency, learning pathways, practice experiences, certifications, manager expectations, and recurring…
Added 1 min ago
Operations Program Manager - Pompano Beach, FL
Jacobs
Pompano Beach, FL
The Operations Program Manager, you will shape how Florida’s Turnpike infrastructure performs for decades to come. You’ll supports no fewer than three programs within the Maintenance…
Added 1 min ago
Director, Sales Operations & Commercial Excellence
Reyes Holdings
Pompano Beach, FL
Own the enterprise field sales program calendar and sequence rollouts across business units to maximize adoption and minimize conflicts
Added 2 mins ago
Senior Production Planner
Danaher Corporation
New Port Richey, FL
Partner with operations, supply chain, procurement, customer service, engineering, quality, and finance to align production plans with business priorities.
Added 2 mins ago
Propulsion Engineering Manager 2
Northrop Grumman
Palm Beach Gardens, FL
The Northrop Grumman PS&C business unit is based in Elkton, Maryland and began solid-propellant rocket operations in 1948. Today, the Elkton PS&C facility designs, develops, and produces…
Added 2 mins ago
Branch Manager - North Palm Beach Market - Palm Beach Gardens, FL
JPMorgan Chase
Palm Beach Gardens, FL
As a Branch Manager in a Chase Branch, you will be at the forefront of delivering attentive and friendly service, creating a welcoming environment that puts employees and clients first. You…
Added 2 mins ago
M
Security and Safety Overnight Manager
Marriott
KISSIMMEE, FL
- $58,000 to $76,000 USD / year
Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents,…
Added 2 mins ago
Sr Advanced Engineering Program Manager (Electrical)
Honeywell Aerospace
Clearwater, FL
Collaborate with Engineering, Operations, ISC, Quality, Finance, Procurement, Supply Chain, and Business Leadership teams to ensure successful project execution.

Microsoft

Business Program Management

WA, United States
Redmond, WA, United States
Redmond, United States

$97,600 to $206,400 USD / year

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Job details

Pay: $97,600 to $206,400 USD / year
Apply by: May 4, 2027
Experience: Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement
Posting language: English
Posted: Nov 5, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. Within MCAPS - Core, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. Technical Operations improves CSS support delivery by improving the processes, technologies, and operating mechanisms that shape customer and engineer experiences. We reduce friction, improve consistency, and accelerate adoption so engineers can focus on solving customer problems and customers receive faster, more reliable support. Intelligent Assignment Operations enables consistent, efficient, and high-quality support by connecting business needs with effective assignment processes, controls, and system configurations. We are seeking a Business Program Manager to own assignment operations and improvement for a delivery business unit within the Central Assignment function. You will translate business requirements into effective assignment solutions, manage operational health, resolve configuration issues, and lead improvements across people, process, technology, and data. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Business Program Planning and Design

Own the assignment operations plan for the aligned SBU, translating business priorities into requirements, milestones, dependencies, risks, and measurable outcomes.
Partner with business and technical stakeholders to define assignment rules and acceptance criteria, considering skills, proficiency, availability, capacity, complexity, and customer affinity where applicable.
Apply central assignment design principles and standards. Identify valid business exceptions and secure appropriate approvals rather than introducing unmanaged local variation.

Business Program Excellence and Execution

Develop, document, and execute assignment workflows and standard operating procedures. Create, maintain, and validate assignment-related configurations within approved access and change controls.
Lead operational readiness and adoption of assignment capabilities through testing, business validation, stakeholder communication, training, and transition into sustained operations.
Serve as the assignment operations escalation point for the aligned SBU, coordinating diagnosis, corrective action, and resolution with delivery, business, and engineering partners.

Business Program Management

Independently manage a portfolio of assignment changes and improvement initiatives, prioritizing demand, coordinating dependencies, and communicating delivery status and risks.
Partner with SBU stakeholders, IA Ops peers, routing counterparts, and engineering to maintain business alignment and manage interfaces between routing and assignment.
Maintain clear decision rights, traceable approvals, configuration records, test evidence, and runbooks. Strengthen knowledge sharing and backup coverage to protect operational continuity.

Business Program Evaluation and Improvement

Define and monitor assignment performance across speed and quality, including timeliness, backlog aging, assignment accuracy, reassignment, configuration defects, and rework.
Lead root-cause analysis and operational reviews, distinguishing assignment issues from upstream routing or platform issues and driving corrective actions with the appropriate owners.
Simplify processes and identify automation and AI-enabled improvement opportunities. Define tooling requirements, assess benefits and risks, and scale proven practices across Central Assignment.

Other:

Embody our culture and values

Qualifications

Required Qualifications:

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement
OR equivalent experience.

Other Requirements Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or Preferred Qualifications:

Independent ownership of complex operational programs and influence across business and technical teams.
Strong analytical problem solving and ability to translate business requirements into operational processes, configurations, and measurable improvements.
Customer support or service operations experience, preferably involving intelligent or skills-based assignment.
Experience with configuration governance, change management, reporting, workflow improvement, or automation.

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Skills

Program management
CSS
Design principles
Communication skills
Prioritization
Root cause analysis
Process improvement
Problem solving
Customer service
Change management
Reporting
Workflow

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