Jobs in the United States

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Added 1 min ago
Senior Electrical Engineering Project Discipline Lead
Jacobs
Cary, NC
…through detailed design to provide for full execution of the solution. We offer and deliver a true "end to end" life-cycle service from exploration, development, operation, and…
Added 1 min ago
GA
Director, Architecture and Data
GE Aerospace
Asheville, NC · Wilmington, NC
- $152,000 to $202,000 USD / year
…Data Fabric, coordinating with the Data Fabric Sr Principal Technical Product Manager and the Principal Architects for Enterprise, Data, Infrastructure, and…
Added 2 mins ago
Senior Network Engineer
Cognizant
Raleigh, NC
We are seeking an experienced Senior Network Engineer to design, implement, secure, operate, and optimize enterprise data-center, campus, branch, wireless, and hybrid-cloud networks. The…
Added 2 mins ago
Senior Workday Security Engineer
CVS Health
Raleigh, NC
CVS Health is seeking an experienced Senior Workday Security Engineer to join the HR Technology Workday Security team. This role designs, supports, governs, and optimizes security across…
Added 2 mins ago
Senior AI Forward Deployed Engineer (FDE)
CGI Technologies and Solutions, Inc.
Raleigh, NC
Lead end-to-end solution development, including business problem discovery, technical design, architecture, development, testing, deployment, and production stabilization.
Added 2 mins ago
Senior Manager, Knowledge & Context Architecture
Teradata
Raleigh, NC
Americas Customer Solution Architects, account teams and technical leaders
Added 2 mins ago
Remote Support Engineer - MR/CT
Canon USA & Affiliates
Raleigh, NC
The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical Systems customers across multiple…
Added 2 mins ago
Agentic AI Engineer – Workflow Orchestration & Prompt Engineer
ManpowerGroup
Charlotte, NC
Business-to-AI Solution Design: Translating ambiguous business problems into scalable, structured, end-to-end AI solutions.
Added 2 mins ago
M
AI Engineer
ManpowerGroup
Charlotte, NC
- $70 to $80 USD / hour
Our client is seeking a AI Engineer to join their team. As a AI Engineer, you will be part of the engineering organization supporting customer-facing delivery. The ideal candidate will have…
Added 2 mins ago
Engineer II, Google Cloud
PwC
Charlotte, NC · Raleigh, NC · Greensboro, NC
What You Must Have
Added 2 mins ago
Applied AI Health System Engineer [Health Services-Provider] – Senior Manager
PwC
Charlotte, NC · Greensboro, NC · Raleigh, NC
What You Must Have
Added 2 mins ago
Industrial Water Technical Director Job Details | Black & Veatch Family of Companies
Black & Veatch
Charlotte, NC · Garner, NC
Black & Veatch has an exciting opportunity foraFuels& Natural Resources (F&NR)Sector, Industrial WaterSolution Technical Director.This Director level position will be a key member of our…
Added 2 mins ago
Google Cloud Engineer - Senior Associate
PwC
Raleigh, NC · Charlotte, NC · Greensboro, NC
What You Must Have
Added 2 mins ago
Google Cloud Engineer, Experienced Associate
PwC
Charlotte, NC · Raleigh, NC · Greensboro, NC
What You Must Have
Added 4 mins ago
Databricks Solution Architect
EXL Talent Acquisition Team
San Francisco, CA
We are building our modern data platform on Databricks and need a Solution Architect to own the end-to-end design. You will turn business needs from Risk, Fraud, Finance, Marketing,…
Added 9 mins ago
BMS Facilities Engineer
SimoTech
New Albany, OH
SimoTech is seeking an experienced BMS Facilities Engineer to join
Added 33 mins ago
Presales Engineer - US (m/f/x)
Makersite GmbH
Remote, United States
Translate complex business requirements and customer goals into technical requirements, solution designs and relevant Makersite functionality.
Added 40 mins ago
Software Engineer II JBASE
Staples
Deerfield Beach, FL
Role Summary: The Software Engineer II will design, develop, support, and maintain business-critical enterprise applications, integrations, and data exchange solutions. This role will…
Added 42 mins ago
Water/Wastewater Process Mechanical Design Engineer
Jacobs
Gainesville, FL
We have an exciting opportunity for a Water/Wastewater Process Mechanical Design Engineer aligned with our Water Solution Center in Gainesville, Florida. You’ll join one of the largest…
Added 42 mins ago
Principal Application Engineer-Digital Platform Engineering
Navy Federal Credit Union
Pensacola, FL
We are looking for an experienced Digital Engineer to provide technical leadership and direction across Digital, with a focus on security, technology strategy, architecture, and…
Added 42 mins ago
Senior Systems Engineer
Navy Federal Credit Union
Pensacola, FL
Coordinate feasibility analysis and evaluate solution options with business, architecture, engineering, security, operations, and vendors.
Added 43 mins ago
Mechanical Engineering
Trane Technologies
Jacksonville, FL
As a member of the technical staff, the Mechanical Engineer is responsible for the design of modular TIAC (Turbine Inlet Air Cooling) Plant, CHP, Mission Critical and District Cooling Plant…
Added 43 mins ago
STINGRAI Satellite Deployable Node (SDN) Manager (Engineer Network 3) - 31074
Huntington Ingalls Industries
Tampa, FL
Clearance: Must possess and maintain a Top Secret security clearance
Added 55 mins ago
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Swarm Data Platform Solution Engineer
Microsoft
ON, CA
- $128,000 to $222,400 CAD / year
As an Swarm Data Platform Solution Engineer (SE), you will play a pivotal role in helping enterprises unlock the full potential of Microsoft’s cloud database and analytics stack across…
Added 1 hour ago
Lead Software Engineer, Databricks & Cloud
U.S. Bank
Saint Louis, MO
Bank location three (3) or more days per week

Software Engineer/Developer

Microsoft · WA, United States · ND, United States · NC, United States · TX, United States · Redmond, WA, United States · Fargo, ND, United States · Charlotte, NC, United States · Irving, TX, United States · Redmond, United States · Fargo, United States · Charlotte, United States · Irving, United States · $86,100 to $187,400 USD / year

Apply on apply.careers.microsoft.com About employer

Microsoft

Software Engineer/Developer

WA, United States
ND, United States
NC, United States
TX, United States
Redmond, WA, United States
Fargo, ND, United States
Charlotte, NC, United States
Irving, TX, United States
Redmond, United States
Fargo, United States
Charlotte, United States
Irving, United States

$86,100 to $187,400 USD / year

Apply on apply.careers.microsoft.com About employer

Applications open in a new tab.

Job details

Pay: $86,100 to $187,400 USD / year
Apply by: May 9, 2027
Experience: Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience,
Posting language: English
Posted: Nov 10, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. Within MCAPS - Core, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. Collaborate with brilliant minds who challenge, inspire, and elevate each other to new heights. As a Technical Support Engineer on the Support Experience Development Team, you will help design and build powerful artificial intelligence-powered developer tools used by support engineers across Microsoft. You will own the architecture of developer tooling at the intersection of applied artificial intelligence and application modernization, driving intelligent, chat-driven workflows and structured data collection for case resolution across thousands of users.

Your opportunity is to define the core platform for agent orchestration, build systems that support structured output and multi-agent reasoning, and drive reliability in production artificial intelligence systems - not proof-of-concept demos, but resilient, scalable deployments. This is a greenfield modernization project, rearchitecting mission-critical applications for continuous delivery, integrating advanced Copilot and large language model capabilities, and transforming authentication and cloud integrations for a new era of developer productivity.

This role ensures that technical professionals who support the world's largest customers have advanced, responsible artificial intelligence tooling for faster, higher-quality, and more intelligent support experiences. You will play a central role in shaping platform strategy, reusable skill architectures, and defining integration contracts for intelligence features, enabling Microsoft to meet the urgent demand for innovation across global support operations. Join the team at a time of significant technical inflection and visible impact.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Case Resolution and Daily Operations

Leads the cross-team collaboration for the resolution of highly complex, cross-technology customer scenarios. Engages engineering teams by providing technical analysis and findings to drive efficient incident resolution. Models all case-handling standards with a continuous focus on speed and quality, and acts as a mentor to other Technical Support Engineers. Ensures that all customer interactions reflect a commitment to excellence in service and high levels of customer satisfaction. Acts as an advisor to customers and informs them of the status and solution to their issues, demonstrating Communicating Effectively, Accountability, Resourceful, Empathy, and Situational awareness (CARES) behaviors. Mentors others on AI-assisted troubleshooting, case quality, direction of the case, and learning opportunities.

Product/Process Improvement

Influences process improvements across workgroups, leveraging strong Customer Zero feedback loops, AI-enabled efficiencies, and quality feedback to the Product Group (PG). Reinforces recognition of cross-team trends and pattern-based improvements, collaborating with other teams to enhance overall effectiveness. Provides feedback and collaborates on feature enhancements and automation techniques to improve product serviceability. Integrates insights from case discussions and triage meetings to inform ongoing process enhancements. Implements strategic business decisions with customers, partners, and teams to increase market share. Influences peers to implement strategy.

Readiness and Knowledge Management

Develops and delivers advanced readiness materials to enhance knowledge capabilities within the team. Utilizes AI and other insights to elevate team capability and support ongoing learning. Implements readiness programs through mentoring, content creation, and learning sessions, contributing significantly to the content and readiness strategy. Acts as a resource for other teams by providing specialized training and support on complex problem-solving techniques.

Security

Reviews technical solutions for security impact and risk exposure. Strengthens Security by Design practices across the team to ensure all operations meet the highest security standards. Actively monitors and responds to security management notifications and events, keeping the team informed of potential security threats. Promotes Secure Future Initiative (SFI) behaviors by strengthening security awareness and proactive risk management across teams and partners. Applies secure troubleshooting practices. Ensures documentation meets compliance. Completes all required security, compliance and privacy trainings in accordance with standards. Adheres to security and privacy requirements. Adheres to SFI for secure handling of customer data and all engagements.

Other:

Embody our culture and values

Qualifications

Required/minimum qualifications

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience,
or information technology experience
OR equivalent experience.

Other Requirements:

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional Required Qualifications:

Bachelor's Degree in Computer Science AND 3+ years of full-time professional software development experience, including designing, developing, testing, and maintaining production code in one or more programming languages such as C, C++, C#, Java, JavaScript, or Python.
Master’s Degree in Computer Science AND 4+ years of full-time professional software development experience, including designing, developing, testing, and maintaining production code in one or more programming languages such as C, C++, C#, Java, JavaScript, or Python AND 5+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python.

Technical Support Engineering IC4 - The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Apply on apply.careers.microsoft.com About employer

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Jobs in the United States