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Added 11 mins ago
M
Retrofit Construction Program Manager
Microsoft
CA · Santa Clara, CA · Santa Clara
- $102,600 to $225,800 USD / year
The Retrofit Construction Program Manager leads the end-to-end delivery of a portfolio of complex datacenter retrofit and construction projects ranging from $250,000 to $100 million within…
Added 13 mins ago
M
Senior Security Project Manager
Microsoft
GA · Atlanta, GA · Atlanta
- $97,600 to $206,400 USD / year
…security services to protect the personnel, infrastructure, data, and confidential information foundational to the Microsoft Cloud. Our vision is to be the most reliable, meticulous, and…
Added 13 mins ago
M
Senior Capacity Program Manager
Microsoft
United States
- $116,900 to $222,600 USD / year
Microsoft's Cloud & AI Platforms organization is seeking a highly motivated Senior Capacity Program Manager to lead the end-to-end management of Azure Platform-as-a-Service (PaaS) capacity…
Added 14 mins ago
M
Senior Technical Program Manager
Microsoft
United States
- $119,800 to $261,000 USD / year
We are seeking a Senior Technical Program Manager for Infrastructure and Platform team to drive the programs, operating rhythm, and cross-organization execution that turn the Technical…
Added 14 mins ago
M
Senior Product Marketing Manager - Azure
Microsoft
WA · Redmond, WA · Redmond
- $106,400 to $222,600 USD / year
Working closely with engineering and program management teams, you will develop a deep understanding of product capabilities, technical architectures, deployment models, and customer…
Added 14 mins ago
M
Senior Go-To-Market Manager, Cloud & AI Platforms
Microsoft
United States
- $106,400 to $222,600 USD / year
The Sales Enablement & Operations (SE&O) team plays an essential role in translating Microsoft's Commercial Strategy to execution plans and driving operational excellence to achieve the…
Added 14 mins ago
M
Senior Lead, Skills Assessment & Validation
Microsoft
United States
- $116,900 to $222,600 USD / year
Lead pilots with selected role cohorts and program owners, incorporate learner and manager feedback, and refine designs before recommending broader adoption.
Added 14 mins ago
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eCommerce Experience Manager
Microsoft
WA · GA · CA · NY · Redmond, WA · Atlanta, GA · Mountain View, CA · Redmond · Atlanta · Mountain View · New York
- $106,400 to $222,600 USD / year
…mindset, excellence, and inclusion. The eCommerce Experience Manager, which sits within the Global Site Experience team, leads complex, cross-functional work where ownership or the path…
Added 28 mins ago
Student Trainee (Psychology)
Veterans Affairs, Veterans Health Administration
Cincinnati, OH
Added 34 mins ago
Clinical & Specialty Programs Manager
Atria Health and Research Institute
NY · New York, NY
We are looking for a sharp, detail-oriented, and empathetic project manager to help Atria launch new specialties and service lines, and bring existing programs to every Institute. You will…
Added 1 hour ago
Environmental Coordinator - Richmond TX
ADM
Richmond, TX
The Environmental Coordinator reports to the Plant Manager and supports the Richmond TX Cotton Seed. While working in both an office and industrial facility environment, the Environmental…
Added 1 hour ago
W
USA) Operations Manager, Procurement
Walmart
LANCASTER, TX
- $84,000 to $126,000 USD / year
…feedback anticipate needsquestions respond appropriatelyLeverage data analysis tools to explore moderately complex data develop and test hypotheses uses data to influence strategic work…
Added 1 hour ago
Manager, IT Cybersecurity Governance, Risk & Compliance
American Airlines
Fort Worth, TX
As a Cybersecurity GRC Manager, you will lead a specialized team shaping how American measures, prioritizes, and manages cyber risk across technology, applications, and third parties.…
Added 1 hour ago
Manager, Business Transformation
American Airlines
Fort Worth, TX
4+ years of experience in strategy, transformation, consulting, supply chain, finance, corporate planning, program/portfolio management, or related roles, including experience leading or…
Added 1 hour ago
Principal Program Manager, IT
American Airlines
Fort Worth, TX
This is a highly visible role for someone who enjoys connecting strategy to execution by building structure from ambiguity, managing complex dependencies, improving decision-making through…
Added 1 hour ago
Sr Manager, Business Transformation
American Airlines
Fort Worth, TX
5+ years of experience in strategy, transformation, consulting, supply chain, finance, corporate planning, program/portfolio management, or related roles, including experience leading…
Added 1 hour ago
Manager, Conversation Design, Amazon Customer Service
Amazon
Austin, TX
Want to help people at an extraordinary scale? Amazon Customer Service is seeking a hands-on team manager to lead the critical Conversation Design function. Our mission is to make customer…
Added 1 hour ago
Sourcing Commodity Manager (Hyrbid)
Cisco Systems, Inc.
Maynard, MA
You'll use your ability to influence, both inside and outside Cisco, to make sure we implement our strategy. Your top negotiation skills are used daily so that Cisco is bold in the…
Added 2 hours ago
AC
Staff / Principal Platform Engineer
AppGate Cybersecurity, Inc.
Remote, United States
- $185,000 to $270,000 USD / year
Reports to: Vangie Shue - Principal Engineering Manager
Added 2 hours ago
Channel Account Manager
AppGate Cybersecurity, Inc.
Remote, United States
· Market Intelligence & Strategy: Keep a pulse on the competitive landscape and channel trends in North America. Provide feedback to corporate management on market trends and competitor…
Added 2 hours ago
AC
Technical Product Marketing Manager
AppGate Cybersecurity, Inc.
Remote, United States
- $160,000 USD / year
We're looking for a Technical Product Marketing Manager to join AppGate's product marketing team with a dedicated focus on the Federal, Department of Defense (DoD) and broader Public Sector…
Added 2 hours ago
Project Manager
Gartner
Fort Myers, FL · Irving, TX
Strong problem-solving skills with ability to leverage data, tools, and insights to inform strategy and measure impact.
Added 2 hours ago
A
Knowledge Engineering Manager / Senior Manager
Accenture
Saint Louis, MO
- $94,400 to $293,800 USD / year
…create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be…
Added 2 hours ago
Director, Global Total Rewards, People Operations & HR Technology
Clinigen
Remote, United States
This is a visible, hands-on leadership role for someone who can connect strategy, systems, data and disciplined execution.
Added 2 hours ago
Global Vice President, HR Business Partnering
Clinigen
Remote, United States
…role in the continued evolution of our business and People…

Microsoft

Senior Capacity Program Manager

United States

$116,900 to $222,600 USD / year

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Job details

Pay: $116,900 to $222,600 USD / year
Apply by: May 5, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Overview

Microsoft Customer and Partner Solutions (MCAPS) - Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

The Customer & Commercial Success (CCS) organization, an organization within MCAPS-Core, is the connected engine that turns Microsoft’s commercial strategy into execution at scale - making it simpler and faster for the field to win for every customer, in every segment, region, and role. The organization brings together planning, landing, execution excellence, services portfolio and delivery, and field activation across Account Team Unit (ATU), Solution Team Unit (STU), and Customer Success Unit (CSU) to accelerate customer value, drive growth, and strengthen the end-to-end experience across every customer moment.

Microsoft's Cloud & AI Platforms organization is seeking a highly motivated Senior Capacity Program Manager to lead the end-to-end management of Azure Platform-as-a-Service (PaaS) capacity requests, customer escalations, and operational process improvements.

In this role, you will serve as the connective tissue between Field, Engineering, Capacity Planning, Datacenter Operations, Support, and Product Groups to ensure customers can successfully deploy and scale Azure PaaS services in capacity-constrained environments. You will drive operational excellence across intake, triage, prioritization, escalation, budget management, tooling, reporting, and automation while improving the overall PaaS customer experience.

The ideal candidate thrives in ambiguity, can influence across organizational boundaries, and possesses a strong mix of business operations, customer advocacy, technical acumen, and program management expertise.

Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Escalation Management

Own the lifecycle of high-priority PaaS capacity requests and escalations from intake through resolution.
Drive customer-impacting requests through Unified Action Tracker (UAT) and other systems related capacity management systems.
Partner with engineering and capacity teams to accelerate resolution of critical deployment blockers and quota requests.
Identify and mitigate risks impacting customer deployments, revenue realization, and Azure consumption growth.
Serve as the escalation point for complex PaaS scenarios involving constrained regions, zonal dependencies, and service-specific limitations.

PaaS Capacity Program Leadership

Lead operational governance for Azure PaaS capacity workflows across engienering teams.
Partner with Product Groups to define and document standardized escalation paths, approval mechanisms, ownership models, and service-specific routing requirements.
Drive prioritization frameworks balancing customer impact, business outcomes, capacity availability, and engineering constraints.
Develop scenario-based playbooks and decision frameworks for capacity requests.

Operational Excellence & Process Improvement

Identify operational friction points, “paper cuts,” and process gaps across the PaaS ecosystem.
Lead cross-functional workstreams to simplify intake, triage, approvals, and fulfillment workflows.
Deliver automation opportunities that reduce manual effort and improve scalability.
Partner with engineering teams on tooling enhancements, process integration, and workflow modernization.
Establish repeatable operational rhythms, governance forums, and reporting structures.

Capacity Planning & Prioritization

Partner with Capacity Planning, Datacenter teams, and Engineering stakeholders to understand supply constraints, budget allocation, and service health indicators.
Facilitate prioritization discussions between internal Azure services and external customer demand.
Support weekly budget reviews and capacity allocation decisions across constrained regions and PaaS services.
Drive transparency around backlog trends, service demand, capacity gaps, and mitigation plans.

Analytics, Reporting & Executive Communications

Build executive-level reporting on UAT and backlog health, escalation aging, approval rates, closure trends, service hotspots, and customer impact.
Create leadership-ready insights that highlight risks, opportunities, and capacity trends.
Develop dashboards and metrics that improve visibility into PaaS service health and capacity readiness.
Deliver business reviews and status updates to senior leadership and engineering stakeholders.

Stakeholder Management

Influence across engineering, support, field, capacity planning, and business operations organizations.
Build trusted relationships with Product Group owners, Capacity PMs, Datacenter leads, and Field teams and leadership.
Drive alignment on ownership, priorities, escalation criteria, and customer communication strategies.
Act as a customer advocate while balancing Azure platform constraints and business priorities.

Other

Embody our culture and values.

Qualifications

Required Qualifications

Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR equivalent experience.

Preferred Qualifications

Experience leading complex cross-functional initiatives across multiple engineering organizations.
Experience in data analysis, reporting, and executive communication.
Demonstrated ability to drive process improvements at scale.
Proven stakeholder management and influence skills across multiple organizational levels.
Experience working with Azure, cloud infrastructure, capacity planning, datacenter operations, or service delivery.
Understanding of quota management, capacity planning, escalation management, or cloud service operations.
Experience supporting customer-facing cloud workloads and high-impact escalations.

Business Program Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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