Overview
Microsoft Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Retrofit Construction Program Manager, you will help deliver the core infrastructure behind Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and Azure. Our infrastructure spans over 200 datacenters and 1 million servers, supporting more than 1 billion customers and 20 million businesses worldwide. With a focus on environmental sustainability, we continue to grow and evolve to meet changing business demands, maintaining Microsoft's position as a world-class cloud provider. Join us in CO+I and be at the forefront of innovation! The Retrofit Construction Program Manager leads the end-to-end delivery of a portfolio of complex datacenter retrofit and construction projects ranging from $250,000 to $100 million within the San Antonio metro. This role requires interpersonal, organizational, and project management skills, with expertise in datacenter operations and construction. Responsibilities include managing cross-functional teams and vendors, ensuring safety, quality, and cost-efficiency, and aligning execution with Microsoft's data center development strategy. Reporting to the Director of Operations Construction, this position plays a strategic and tactical role in delivering mission-critical infrastructure. This work happens inside live, operational data centers. Retrofit projects are executed cradle to grave, from scope development and design management through procurement, construction, and closeout, without interrupting the customer availability the site exists to provide. The role oversees general contractors, subcontractors, equipment suppliers, commissioning agents, architects, engineers, and consultants, and works closely with Site Operations, engineering, commissioning, EHS, security, and cost teams. The role champions Microsoft's values by fostering an inclusive work environment and upholding customer availability and safety as core operational pillars. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Business Processes
- Develop and maintain best practices to identify and implement cost-effective solutions.
- Support the selection, contracting, and integration of multiple vendors and internal partners.
- Support the deployment of scalable solutions across Operations Construction projects.
- Contribute to decision-making to support solutions, schedules, and change management.
- Apply influence, critical thinking, and negotiation skills to evaluate options and recommend effective solutions.
Communication
- Serve as a primary point of contact for project development and delivery.
- Regularly review cost and KPI metrics, invoices, and policy and process communications with client partners.
- Coordinate meetings and activities with vendors and cost managers, and incorporate lessons learned.
- Attend owner, architect, and contractor (OAC) meetings and other project meetings, providing updates as needed.
- Provide consistent weekly reporting on project progress against scope, schedule, and budget.
Accountability
- Manage and report on safety, scope, schedule, budget, and risk.
- Maintain fiscal responsibility for the approved project budget.
- Work in support of datacenter operations, maintaining strict adherence to security, safety, and availability requirements in live critical environments.
Vendor Management and Contract Compliance
- Oversee vendor and contractor performance and ensure compliance with project requirements.
- Prepare Requests for Proposal (RFPs), Project Execution Requests (PERs), and other approval documentation.
- Validate vendor costs, including pay application and change order review and approval.
- Embody Microsoft's culture and values.
Qualifications
Required Qualifications:
- High School Qualification or equivalent AND 3+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments
- OR equivalent experience
Background Check Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- Citizenship Verification: This position requires verification of US Citizenship to meet federal government security requirements.
Preferred Qualifications:
- Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 8+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 10+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)
- OR equivalent experience.
Data Center Operations Management IC4 - The typical base pay range for this role across the U.S. is USD $102,600 - $202,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,500 - $225,800 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
