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Added 1 min ago
Project Manager-Project Manager Senior
Ohio Power Company
Gahanna, OH · Kenton, OH · Athens, OH · Newark, OH · Canton, OH
Conduct or assist in planning, organizing, directing, and coordinating assigned project activities. Perform coordination and administrative tasks as delegated by the lead project manager or…
Added 8 mins ago
Project Manager
MEI Rigging & Crating LLC
Southbridge, MA
The Project Manager is responsible for assigned project work (could be singular or multiple projects) and all activities associated with the assigned project(s). This will include the…
Added 9 mins ago
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Data Center Technicians Manager
Microsoft
WI · Mt Pleasant, WI · Mt Pleasant
- $75,400 to $185,300 USD / year
As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and…
Added 9 mins ago
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Data Center Technician Manager (Night Shift)
Microsoft
IL · Chicago, IL · Chicago
- $75,400 to $185,300 USD / year
As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and…
Added 9 mins ago
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Principal Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
We are looking to hire a Principal Technical Program Manager to join Cloud Operations + Innovation (CO+I), the team behind one of the world's largest cloud infrastructures. CO+I is…
Added 9 mins ago
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Critical Environment Technician Manager
Microsoft
GA · East Point, GA · East Point
- $75,400 to $185,300 USD / year
…we need you as a Data Center Critical Environment Technician…
Added 15 mins ago
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Subject Matter Expert - Senior Financial Systems Modernization SME
Jobgether
Remote, United States
- $130,000 to $180,000 USD / year
The Senior Financial Systems Modernization SME will provide strategic and operational expertise to support a federal agency’s transition from SAP ECC to SAP S/4HANA. This role serves as a…
Added 16 mins ago
Account Manager
Computershare
Edison, NJ
We are so excited to be advertising for an Account Manager to join our brilliantly talented Plan Managers, Operations team on a permanent basis.
Added 17 mins ago
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FastTrack Process Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $97,600 to $206,400 USD / year
…transform how work gets done, this FastTrack Process Program Manager role offers the opportunity to shape how MCA-E Acceleration operates. AI, Automation and Continuous Improvement are the…
Added 17 mins ago
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Enterprise Partner Manager
Microsoft
United States
- $130,900 to $272,300 USD / year
…turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable…
Added 29 mins ago
Supply Chain Program Manager 1
Northrop Grumman
Redondo Beach, CA
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our…
Added 29 mins ago
SUPERVISORY IT SPECIALIST (NETWORK)
Space and Naval Warfare Systems Command
Point Loma Complex, CA
Added 29 mins ago
SUPERVISOR
Space and Naval Warfare Systems Command
Point Loma Complex, CA
Added 30 mins ago
Field Avionics Manager III
General Atomics
Adelanto, CA
General Atomics Aeronautical Systems, Inc. (GA-ASI), an affiliate of General Atomics, is a world leader in proven, reliable remotely piloted aircraft and tactical reconnaissance radars, as…
Added 30 mins ago
SU
Public Relations Manager
Stanford University
Stanford, CA
- $88,814 to $110,278 USD / year
Familiarity with media monitoring platforms, digital content management systems, and project management tools.
Added 30 mins ago
Technical Project Lead
ManpowerGroup
Roseville, CA
Proven experience in customer interaction in a technical consulting or project manager role, with strong communication and presentation skills.
Added 30 mins ago
Fire Sprinkler Designer
Everon
Fremont, CA
Work with the Sales and Technical staff to interpret project specifications and drawings, determining system layout
Added 30 mins ago
Data Center Strategy & Planning Manager
Meta
Menlo Park, CA
We are looking for a Data Center Strategy & Planning Manager with experience in developing infrastructure strategies. In this role, you'll be part of the team that builds Meta’s end to end…
Added 31 mins ago
Software Development Manager, Ring
Amazon
Sunnyvale, CA
Ring is looking for a Software Development Manager responsible for leading a team of engineers working on the development and production of products, focusing on safety and security based…
Added 31 mins ago
Technical Program Manager III, Advanced Analytics, Google Data Center
Google
Sunnyvale, CA
…everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start…
Added 31 mins ago
Data Center Enterprise Account Manager
Siemens
Fremont, CA · San Francisco, CA
Technical Fluency: A solid understanding of data center power distribution (medium and low voltage), thermal management, and automation systems.
Added 32 mins ago
Program Manager, Global Partners
Meta
San Francisco, CA
Meta is seeking a Technical Program Manager in our Business Engineering team to deepen the relationship between Meta and the world's largest advertisers and agencies. Our biggest clients no…
Added 32 mins ago
Principal Engineer Electronics - Supplier Management Team (SMT) Lead (San Diego CA)
Northrop Grumman
San Diego, CA
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our…
Added 32 mins ago
Administrative Manager
Leidos
San Diego, CA
…Readiness Business Area has an opening for an Administrative Manager to join the Operational Readiness Directorate at the Naval Health Research Center in San Diego, CA. This position will…
Added 32 mins ago
Principal Project Technical Manager
Northrop Grumman
Palmdale, CA · San Diego, CA
Northrop Grumman Aeronautics Systems is looking for a Project Technical Manager 3 to join our team in Rancho Bernardo, CA or Palmdale, CA. The candidate should be a self-starter with…

Microsoft

FastTrack Process Program Manager

WA, United States
Redmond, WA, United States
Redmond, United States

$97,600 to $206,400 USD / year

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Job details

Pay: $97,600 to $206,400 USD / year
Apply by: May 8, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Overview

If you are energized by simplifying complex operations, improving customer and seller experiences, and data to transform how work gets done, this FastTrack Process Program Manager role offers the opportunity to shape how MCA-E Acceleration operates. AI, Automation and Continuous Improvement are the foundations for success in this role to scale. FastTrack supports complex EA-to-MCA-E customer transitions by connecting sellers, customers, and operational stakeholders across the engagement lifecycle. The team helps create clarity across intake, assessment, enablement, migration, and post-transition follow-through, while partnering broadly to remove blockers and improve the end-to-end experience. In this role, you will own and optimize critical FastTrack processes from design through execution. You will translate business priorities and customer signals into compliant, measurable, and scalable operating mechanisms; identify and resolve risks, issues, and dependencies; and lead continuous improvement and change management across the program. You will work across FastTrack, Customer Operations Managers, Operations Deal Managers, Business Planning, MCAPS Help, DCOE, Engineering, field sellers, and other MBO Operations teams to establish clear handoffs, strengthen execution, and enable MCA-E at scale. You will combine strong process discipline with business program management, data analysis, stakeholder leadership, and AI-enabled innovation. Success requires the ability to create clarity in ambiguity, influence across organizational boundaries, and convert operational insights into durable improvements rather than one-off workarounds.

Responsibilities

Process Management

Own end-to-end process performance: Accountable for compliant and effective FastTrack processes, controls, service boundaries, handoffs, escalation paths, and governance. Document current and future-state process flows, systems, business requirements, roles, and ownership.
Apply continuous-improvement methods: Use Lean methodology, AI, automation, and structured problem-solving approaches to eliminate friction, reduce manual work, and simplify execution.
Manage risk and dependencies: Anticipate, document, and drive mitigation of process risks, operational gaps, and cross-team dependencies. Ensure actions are tracked through completion and escalated when required.
Improve process performance: Monitor KPIs and operating measures, perform analysis and benchmarking, and identify opportunities to improve quality, timeliness, efficiency, compliance, customer and seller experience, and cost.
Tool optimization : Identify, design and support the implementation of optimized tooling to meet the operational needs of the business.

Business Program Planning and Design

Assess the program landscape: Conduct research and analysis across pipeline, customer and seller feedback, process performance, business trends, and operational demand to define program scope, priorities, and opportunities.
Design scalable solutions: Identify root causes, define the program strategy, gather and document requirements, assess resource and capability needs, and create project plans, milestones, targets, and a cross-functional plan of record.
Create clarity in complexity: Simplify complex process and program issues, define decision points and accountabilities, and align stakeholders on practical solutions that can scale across teams and geographies.
Define success measures: Establish and track success criteria, OKRs, KPIs, and operational measures across quality, adoption, usage, impact, effectiveness, and transition outcomes.
Develop program collateral: Produce proposals, process documentation, requirements, strategy materials, operating guidance, and internal stakeholder content that incorporates partner needs and supports informed decisions.

Business Program Management

Lead a portfolio of initiatives: Manage project plans, timelines, milestones, performance measures, financial or resource considerations, risks, and dependencies for complex FastTrack process programs.
Drive stakeholder accountability: Communicate status, decisions, risks, and required actions to the appropriate stakeholders. Maintain clear ownership and ensure teams follow agreed schedules, processes, controls, and mitigation plans.
Partner across boundaries: Build effective working relationships across FastTrack, field, MBO Operations, Business Planning, Finance, Engineering, and specialist teams to align priorities and deliver shared outcomes.

Business Program Excellence and Execution

Lead change landing: Define and execute change-management and adoption plans, including stakeholder mapping, communications, documentation, and feedback mechanisms. Partner across FT & Operations team on readiness and training requirements for landing change
Enable execution teams: Act as a process subject-matter expert for complex customer and seller scenarios, helping teams interpret requirements, resolve process gaps, and apply consistent guidance.
Scale through AI and self-service: Design workflows for AI enabled solutions by our Automation and Reporting team, and self-service experiences that improve case quality, reduce manual effort, and allow teams to focus on complex customer outcomes.
Protect trust, security, and compliance: Embed privacy, least-privilege access, responsible AI, security, and compliance requirements into process design and execution. Identify risks early and drive mitigation and remediation to completion.

Other

Embody Microsoft culture and values, including respect, integrity, accountability, inclusion, ad a growth mindset.

Qualifications

Required / Minimum Qualifications

Master's Degree in Engineering, Business, or related field AND 2+ years process management, process execution, process optimization, or related experience OR Bachelor's Degree in Engineering, Business, or related field AND 4+ years process management, process execution, process optimization, or related experience OR equivalent experience.

Preferred Qualifications

Experience with enterprise commerce, licensing, contracting, order management, billing, cloud adoption, customer transitions, or complex deal execution; knowledge of MCA-E and Enterprise Agreement transition scenarios is an advantage.
Experience partnering with engineering or product teams through discovery, requirement definition, design, testing, launch, and post-launch improvement.
Experience leading operational readiness, change landing, training, communications, or enablement for large-scale platform or process launches.
Ability to assess end-to-end customer and seller experiences and identify where platform, process, policy, guidance, or operating-model changes are required.
Strong executive communication and storytelling skills, with the ability to turn complex technical and operational topics into clear decisions and actions.
Demonstrated ability to build trust, align stakeholders, and influence across organizational boundaries without direct authority.
Confidence operating through ambiguity and change, with strong judgment, structured problem-solving, and a bias for simplification and action.
Experience leading complex cross-functional programs involving engineering, operations, commercial, readiness, sales, or customer-facing teams.
Experience developing, reviewing, or governing business requirements and translating customer, seller, or operational scenarios into clear outcomes and acceptance criteria.
Experience managing program plans, milestones, risks, dependencies, decisions, stakeholder communications, and launch governance.
Experience influencing product or engineering direction through structured scenarios, requirements, evidence, and executive communication.
English language proficiency, verbal and written.

Process Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Skills

Process improvement
Change management
Program management
Data analysis
Leadership
Problem solving
Regulatory compliance
Research
Documentation
Communication skills
Sales

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