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Added 13 mins ago
Group Connected Marketing and Sales Strategy and Operations Manager
Google
Sunnyvale, CA · San Francisco, CA
Experience defining requirements and strategy for AI-driven revenue tools, predictive intent signals, and sales enablement workflows.
Added 17 mins ago
M
FastTrack Process Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $97,600 to $206,400 USD / year
…data to transform how work gets done, this FastTrack Process Program Manager role offers the opportunity to shape how MCA-E Acceleration operates. AI, Automation and Continuous Improvement…
Added 17 mins ago
M
Enterprise Partner Manager
Microsoft
United States
- $130,900 to $272,300 USD / year
We are looking for an Enterprise Partner Manager to ensure that the partner perspective is systematically reflected across Microsoft’s enterprise programs. This leader will work across…
Added 31 mins ago
SF
Vice President, Strategy & Transformation
SF Fire Credit Union
San Francisco, CA
- $156,600 to $235,000 USD / year
…vision focused on growth, member experience excellence, digital enablement, operational efficiency, and long-term organizational…
Added 32 mins ago
Area Sales Manager - San Diego - Ottava Surgical Robotics
J&J Family of Companies
San Diego, CA
As an Area Sales Manager (ASM), this individual will serve as the point person for end to end commercialization, including sales, support and capital program management for Ottava. The ASM…
Added 49 mins ago
J
Senior Enablement Manager - API
Jobgether
Remote, United States
- $132,000 to $155,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Enablement Manager – API based in the United States.
Added 49 mins ago
Copilot Studio / Power Platform Engineer (Senior Manager)
Jobgether
Remote, United States
…looking for a Copilot Studio / Power Platform Engineer (Senior Manager) based in the United…
Added 1 hour ago
U
Programmatic Solutions Manager, Uber Advertising
Uber
New York City, NY
- $118,000 to $145,000 USD / year
Partner in providing technical support for CPG advertisers, working cross functionally with Product, Engineering, and the Programmatic Enablement team to ensure operational excellence
Added 1 hour ago
Partner Development Direct, IBM
Snowflake Inc.
NEW YORK, NY
…and transform their products.The Partner Development Senior Manager role involves driving and nurturing relationships with our System Integrator (SI) partners. Your primary objective is to…
Added 1 hour ago
W
Manager, Product Marketing - Sales Marketing
Walmart
NEW YORK, NY
- $96,000 to $186,000 USD / year
The Manager, Product Marketing - Sales Marketing role leads, contributes, and activates strategic initiatives to equip the VIZIO Ad Sales organization with compelling narratives,…
Added 2 hours ago
ERP Applications Manager
Hitachi Global
Norman, OK
We’re looking for an ERP Applications Manager with strong expertise in Oracle E‑Business Suite R12 Supply Chain and Manufacturing that is responsible for the strategic direction,…
Added 2 hours ago
Trust Accounting Specialist
Guesty
Remote, United States
We are looking for a Accounting Technical Program Manager to join our team. This role is open to candidates based remotely in Canada or the United States. Candidates located in the New York…
Added 2 hours ago
Reinsurance Solution Consultant
INTX Insurance Software
Remote, United States
Stay engaged as the reinsurance authority throughout delivery, supporting the program manager and keeping the client aligned on reinsurance workstreams
Added 2 hours ago
J
Senior Customer Success Manager
Jobgether
Remote, United States
- $84,000 to $115,500 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Success Manager based in the United States.
Added 4 hours ago
Senior Technical Program Manager (TPM), 5G/6G Wireless
Keysight Technologies, Inc.
San Diego, CA · Santa Rosa, CA · Santa Clara, CA
The portfolio covers 6G research testbeds, pre-standard 6G test systems, protocol and physical-layer enablement, and demonstrations tied to the customer's development milestones, and it…
Added 4 hours ago
SI
Senior Manager, Forecasting & Strategy
Salesforce, Inc.
IL · MA · WA · TX · NC · IN
- $143,400 to $216,900 USD / year
Salesforce is seeking a strategic, data-driven Senior Manager, Forecasting & Strategy to lead customer adoption forecasting and strategic planning across Customer Success. This role will…
Added 5 hours ago
D
Senior Customer Success Manager
Deputy
Remote, United States
- $84,000 to $115,500 USD / year
As a Senior Customer Success Manager (Senior CSM) at Deputy, you are the trusted strategic partner and customer advocate for a dedicated portfolio of high-value Mid-Market and Enterprise…
Added 5 hours ago
Territory Manager - Personal and Small Commercial Lines (P&C Insurance - Western VA)
Nationwide Mutual Insurance Co.
VA
This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.
Added 5 hours ago
Territory Manager - Personal and Small Commercial Lines (P&C Insurance - Western TN)
Nationwide Mutual Insurance Co.
TN
This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.
Added 5 hours ago
Cloud Engineer SME
Ignite IT
Remote, United States
…will work closely with the Systems Architect and Technical Program Manager to assess existing environments, design migration-ready architectures, and implement cloud-native solutions…
Added 6 hours ago
Regional Channel Manager - West
Daylight Security
Remote, United States
We’re hiring a Regional Channel Manager to build and grow our partner ecosystem in the West region. You’ll recruit, onboard, and scale relationships with Value Added Resellers (VARs),…
Added 6 hours ago
Technical Project Manager
Applied Materials
Gloucester, MA
The Technical Project Manager drives high-velocity execution of critical, business-impacting initiatives for the Varian division of Applied Materials. This role manages a portfolio of cost…
Added 6 hours ago
Senior Manager, Global Marketing Technology & Operations
Evident Scientific
Needham, MA
The Senior Manager, Global Marketing Technology & Operations is responsible for improving the platforms, processes, and operating capabilities that enable Evident’s global marketing…
Added 6 hours ago
Senior Ethics & Compliance Strategic Program Manager
ServiceNow, Inc.
Boston, MA
We seek a strategic and detail-oriented Senior Ethics & Compliance Programs Manager to lead the design, development, and implementation of innovative compliance processes across our Ethics…
Added 7 hours ago
AU
Technical Enablement Consultant, Learning Systems
AtkinsRealis USA Inc.
United States
- $67,000 to $100,000 USD / year
This is a hybrid position, with three days remote and two days onsite each week. Technical Enablement Consultant, Learning Systems will develop, deliver, and coordinate high-quality,…

Microsoft

FastTrack Process Program Manager

WA, United States
Redmond, WA, United States
Redmond, United States

$97,600 to $206,400 USD / year

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Job details

Pay: $97,600 to $206,400 USD / year
Apply by: May 8, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Overview

If you are energized by simplifying complex operations, improving customer and seller experiences, and data to transform how work gets done, this FastTrack Process Program Manager role offers the opportunity to shape how MCA-E Acceleration operates. AI, Automation and Continuous Improvement are the foundations for success in this role to scale. FastTrack supports complex EA-to-MCA-E customer transitions by connecting sellers, customers, and operational stakeholders across the engagement lifecycle. The team helps create clarity across intake, assessment, enablement, migration, and post-transition follow-through, while partnering broadly to remove blockers and improve the end-to-end experience. In this role, you will own and optimize critical FastTrack processes from design through execution. You will translate business priorities and customer signals into compliant, measurable, and scalable operating mechanisms; identify and resolve risks, issues, and dependencies; and lead continuous improvement and change management across the program. You will work across FastTrack, Customer Operations Managers, Operations Deal Managers, Business Planning, MCAPS Help, DCOE, Engineering, field sellers, and other MBO Operations teams to establish clear handoffs, strengthen execution, and enable MCA-E at scale. You will combine strong process discipline with business program management, data analysis, stakeholder leadership, and AI-enabled innovation. Success requires the ability to create clarity in ambiguity, influence across organizational boundaries, and convert operational insights into durable improvements rather than one-off workarounds.

Responsibilities

Process Management

Own end-to-end process performance: Accountable for compliant and effective FastTrack processes, controls, service boundaries, handoffs, escalation paths, and governance. Document current and future-state process flows, systems, business requirements, roles, and ownership.
Apply continuous-improvement methods: Use Lean methodology, AI, automation, and structured problem-solving approaches to eliminate friction, reduce manual work, and simplify execution.
Manage risk and dependencies: Anticipate, document, and drive mitigation of process risks, operational gaps, and cross-team dependencies. Ensure actions are tracked through completion and escalated when required.
Improve process performance: Monitor KPIs and operating measures, perform analysis and benchmarking, and identify opportunities to improve quality, timeliness, efficiency, compliance, customer and seller experience, and cost.
Tool optimization : Identify, design and support the implementation of optimized tooling to meet the operational needs of the business.

Business Program Planning and Design

Assess the program landscape: Conduct research and analysis across pipeline, customer and seller feedback, process performance, business trends, and operational demand to define program scope, priorities, and opportunities.
Design scalable solutions: Identify root causes, define the program strategy, gather and document requirements, assess resource and capability needs, and create project plans, milestones, targets, and a cross-functional plan of record.
Create clarity in complexity: Simplify complex process and program issues, define decision points and accountabilities, and align stakeholders on practical solutions that can scale across teams and geographies.
Define success measures: Establish and track success criteria, OKRs, KPIs, and operational measures across quality, adoption, usage, impact, effectiveness, and transition outcomes.
Develop program collateral: Produce proposals, process documentation, requirements, strategy materials, operating guidance, and internal stakeholder content that incorporates partner needs and supports informed decisions.

Business Program Management

Lead a portfolio of initiatives: Manage project plans, timelines, milestones, performance measures, financial or resource considerations, risks, and dependencies for complex FastTrack process programs.
Drive stakeholder accountability: Communicate status, decisions, risks, and required actions to the appropriate stakeholders. Maintain clear ownership and ensure teams follow agreed schedules, processes, controls, and mitigation plans.
Partner across boundaries: Build effective working relationships across FastTrack, field, MBO Operations, Business Planning, Finance, Engineering, and specialist teams to align priorities and deliver shared outcomes.

Business Program Excellence and Execution

Lead change landing: Define and execute change-management and adoption plans, including stakeholder mapping, communications, documentation, and feedback mechanisms. Partner across FT & Operations team on readiness and training requirements for landing change
Enable execution teams: Act as a process subject-matter expert for complex customer and seller scenarios, helping teams interpret requirements, resolve process gaps, and apply consistent guidance.
Scale through AI and self-service: Design workflows for AI enabled solutions by our Automation and Reporting team, and self-service experiences that improve case quality, reduce manual effort, and allow teams to focus on complex customer outcomes.
Protect trust, security, and compliance: Embed privacy, least-privilege access, responsible AI, security, and compliance requirements into process design and execution. Identify risks early and drive mitigation and remediation to completion.

Other

Embody Microsoft culture and values, including respect, integrity, accountability, inclusion, ad a growth mindset.

Qualifications

Required / Minimum Qualifications

Master's Degree in Engineering, Business, or related field AND 2+ years process management, process execution, process optimization, or related experience OR Bachelor's Degree in Engineering, Business, or related field AND 4+ years process management, process execution, process optimization, or related experience OR equivalent experience.

Preferred Qualifications

Experience with enterprise commerce, licensing, contracting, order management, billing, cloud adoption, customer transitions, or complex deal execution; knowledge of MCA-E and Enterprise Agreement transition scenarios is an advantage.
Experience partnering with engineering or product teams through discovery, requirement definition, design, testing, launch, and post-launch improvement.
Experience leading operational readiness, change landing, training, communications, or enablement for large-scale platform or process launches.
Ability to assess end-to-end customer and seller experiences and identify where platform, process, policy, guidance, or operating-model changes are required.
Strong executive communication and storytelling skills, with the ability to turn complex technical and operational topics into clear decisions and actions.
Demonstrated ability to build trust, align stakeholders, and influence across organizational boundaries without direct authority.
Confidence operating through ambiguity and change, with strong judgment, structured problem-solving, and a bias for simplification and action.
Experience leading complex cross-functional programs involving engineering, operations, commercial, readiness, sales, or customer-facing teams.
Experience developing, reviewing, or governing business requirements and translating customer, seller, or operational scenarios into clear outcomes and acceptance criteria.
Experience managing program plans, milestones, risks, dependencies, decisions, stakeholder communications, and launch governance.
Experience influencing product or engineering direction through structured scenarios, requirements, evidence, and executive communication.
English language proficiency, verbal and written.

Process Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Skills

Process improvement
Change management
Program management
Data analysis
Leadership
Problem solving
Regulatory compliance
Research
Documentation
Communication skills
Sales

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