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Added 3 mins ago
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Critical Environment Electrical Engineer
Microsoft
AZ · Phoenix, AZ · Goodyear, AZ · Phoenix · Goodyear
- $102,100 to $202,200 USD / year
Conduct analysis and audits of electrical systems and lead complex electrical engineering projects across cross-functional teams including design, construction, field operations, vendors,…
Added 3 mins ago
M
Data Center Technicians Manager
Microsoft
WI · Mt Pleasant, WI · Mt Pleasant
- $75,400 to $185,300 USD / year
As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and…
Added 3 mins ago
M
Construction Project Manager
Microsoft
TX · Pecos, TX · Pecos
- $130,900 to $303,600 USD / year
We are looking for Construction Managers to join and lead delivery of assigned data center buildings and supporting infrastructure from design through operational turnover. You will serve…
Added 3 mins ago
M
Data Center Technician Manager (Night Shift)
Microsoft
IL · Chicago, IL · Chicago
- $75,400 to $185,300 USD / year
As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and…
Added 3 mins ago
M
Principal Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
…power, cooling, and networking, and the executive presence to lead complex and time-sensitive…
Added 4 mins ago
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Global Category Manager - New Product Introduction
Microsoft
WA · GA · AZ · TX · Redmond, WA · Atlanta, GA · Phoenix, AZ · San Antonio, TX · Redmond · Atlanta · Phoenix · San Antonio
- $116,900 to $222,600 USD / year
Microsoft Cloud Operations and Innovation (CO&I) is the team behind the cloud. Within CO&I, the Engineering Procurement & Construction (EPC) organization is responsible for delivering core…
Added 4 mins ago
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Director of Executive Communications
Microsoft
WA · Redmond, WA · Redmond
- $130,900 to $272,300 USD / year
…discipline to one of Marketing’s broadest and most technically complex portfolios. Working across Azure’s rapidly evolving business, this person will build a distinctive and durable…
Added 8 mins ago
Staff Software Engineer, Mobile (Android)
Google
Mountain View, CA
…every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and…
Added 11 mins ago
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Principal CAD Software Engineer
Microsoft
CA · NC · OR · Mountain View, CA · Raleigh, NC · Hillsboro, OR
- $142,800 to $304,200 USD / year
Microsoft Silicon, Cloud Hardware, and Infrastructure Engineering (SCHIE) is the team behind Microsoft’s expanding Cloud Infrastructure and responsible for powering Microsoft’s “Intelligent…
Added 11 mins ago
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FastTrack Process Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $97,600 to $206,400 USD / year
Lead a portfolio of initiatives: Manage project plans, timelines, milestones, performance measures, financial or resource considerations, risks, and dependencies for complex FastTrack…
Added 22 mins ago
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City of New York
New York City, NY
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Added 23 mins ago
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Canoga Park, CA
The Senior PCB Layout and Design Engineer leads the physical design and layout of complex printed circuit boards, translating electrical schematics and engineering requirements into…
Added 24 mins ago
Operational Test Project Manager
Leidos
Lancaster, CA
Leidos is seeking an Operational Test Project Manager (OTPM) to lead, plan, and execute operational test and evaluation (OT&E) of advanced weapon systems, technologies, or mission…
Added 24 mins ago
Field Avionics Manager III
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Adelanto, CA
Lead activities with engineering, manufacturing, and quality departments to ensure proper hardware and software configurations.
Added 24 mins ago
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ManpowerGroup
Roseville, CA
Our client, an industry leader in advanced power electronics, is seeking a Technical Project Lead to join their team. As a Technical Project Lead, you will be part of the Application and…
Added 25 mins ago
Senior Executive Assistant
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Costa Mesa, CA
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Added 25 mins ago
Director, Network Site Investments
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Menlo Park, CA
…spanning established and emerging markets, where long procurement lead times, constrained supply, and multi-year commitments require disciplined investment and delivery decisions.As…
Added 25 mins ago
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…details, as well as being experienced to think big picture, project manage complex initiatives, and influence partner teams to change the status…
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You will join a systems engineering team defining the next generation of space communication systems supporting US Space Force (USSF) satellite communications. You will support Systems…
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Software Development Manager, Ring
Amazon
Sunnyvale, CA
A successful candidate will have strong technical skills, excellent project management skills, great communication skills, people management skills, and motivation to achieve results in a…
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Technical Program Manager III, Advanced Analytics, Google Data Center
Google
Sunnyvale, CA
…Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements,…
Added 25 mins ago
Technical Project/Program Management III - (E3)
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Santa Clara, CA
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world.…
Added 25 mins ago
Application Engineer III (E3)
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Santa Clara, CA
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world.…
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Staff NPI Engineer - Johnson and Johnson MedTech, Circulatory Restoration
J&J Family of Companies
Santa Clara, CA
…in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.…
Added 25 mins ago
Sr. NPI Engineer - Johnson and Johnson MedTech, Circulatory Restoration
J&J Family of Companies
Santa Clara, CA
Lead or participate in product and process engineering problem-solving using DMAIC or similar methodologies.

Microsoft

FastTrack Process Program Manager

WA, United States
Redmond, WA, United States
Redmond, United States

$97,600 to $206,400 USD / year

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Job details

Pay: $97,600 to $206,400 USD / year
Apply by: May 8, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Overview

If you are energized by simplifying complex operations, improving customer and seller experiences, and data to transform how work gets done, this FastTrack Process Program Manager role offers the opportunity to shape how MCA-E Acceleration operates. AI, Automation and Continuous Improvement are the foundations for success in this role to scale. FastTrack supports complex EA-to-MCA-E customer transitions by connecting sellers, customers, and operational stakeholders across the engagement lifecycle. The team helps create clarity across intake, assessment, enablement, migration, and post-transition follow-through, while partnering broadly to remove blockers and improve the end-to-end experience. In this role, you will own and optimize critical FastTrack processes from design through execution. You will translate business priorities and customer signals into compliant, measurable, and scalable operating mechanisms; identify and resolve risks, issues, and dependencies; and lead continuous improvement and change management across the program. You will work across FastTrack, Customer Operations Managers, Operations Deal Managers, Business Planning, MCAPS Help, DCOE, Engineering, field sellers, and other MBO Operations teams to establish clear handoffs, strengthen execution, and enable MCA-E at scale. You will combine strong process discipline with business program management, data analysis, stakeholder leadership, and AI-enabled innovation. Success requires the ability to create clarity in ambiguity, influence across organizational boundaries, and convert operational insights into durable improvements rather than one-off workarounds.

Responsibilities

Process Management

Own end-to-end process performance: Accountable for compliant and effective FastTrack processes, controls, service boundaries, handoffs, escalation paths, and governance. Document current and future-state process flows, systems, business requirements, roles, and ownership.
Apply continuous-improvement methods: Use Lean methodology, AI, automation, and structured problem-solving approaches to eliminate friction, reduce manual work, and simplify execution.
Manage risk and dependencies: Anticipate, document, and drive mitigation of process risks, operational gaps, and cross-team dependencies. Ensure actions are tracked through completion and escalated when required.
Improve process performance: Monitor KPIs and operating measures, perform analysis and benchmarking, and identify opportunities to improve quality, timeliness, efficiency, compliance, customer and seller experience, and cost.
Tool optimization : Identify, design and support the implementation of optimized tooling to meet the operational needs of the business.

Business Program Planning and Design

Assess the program landscape: Conduct research and analysis across pipeline, customer and seller feedback, process performance, business trends, and operational demand to define program scope, priorities, and opportunities.
Design scalable solutions: Identify root causes, define the program strategy, gather and document requirements, assess resource and capability needs, and create project plans, milestones, targets, and a cross-functional plan of record.
Create clarity in complexity: Simplify complex process and program issues, define decision points and accountabilities, and align stakeholders on practical solutions that can scale across teams and geographies.
Define success measures: Establish and track success criteria, OKRs, KPIs, and operational measures across quality, adoption, usage, impact, effectiveness, and transition outcomes.
Develop program collateral: Produce proposals, process documentation, requirements, strategy materials, operating guidance, and internal stakeholder content that incorporates partner needs and supports informed decisions.

Business Program Management

Lead a portfolio of initiatives: Manage project plans, timelines, milestones, performance measures, financial or resource considerations, risks, and dependencies for complex FastTrack process programs.
Drive stakeholder accountability: Communicate status, decisions, risks, and required actions to the appropriate stakeholders. Maintain clear ownership and ensure teams follow agreed schedules, processes, controls, and mitigation plans.
Partner across boundaries: Build effective working relationships across FastTrack, field, MBO Operations, Business Planning, Finance, Engineering, and specialist teams to align priorities and deliver shared outcomes.

Business Program Excellence and Execution

Lead change landing: Define and execute change-management and adoption plans, including stakeholder mapping, communications, documentation, and feedback mechanisms. Partner across FT & Operations team on readiness and training requirements for landing change
Enable execution teams: Act as a process subject-matter expert for complex customer and seller scenarios, helping teams interpret requirements, resolve process gaps, and apply consistent guidance.
Scale through AI and self-service: Design workflows for AI enabled solutions by our Automation and Reporting team, and self-service experiences that improve case quality, reduce manual effort, and allow teams to focus on complex customer outcomes.
Protect trust, security, and compliance: Embed privacy, least-privilege access, responsible AI, security, and compliance requirements into process design and execution. Identify risks early and drive mitigation and remediation to completion.

Other

Embody Microsoft culture and values, including respect, integrity, accountability, inclusion, ad a growth mindset.

Qualifications

Required / Minimum Qualifications

Master's Degree in Engineering, Business, or related field AND 2+ years process management, process execution, process optimization, or related experience OR Bachelor's Degree in Engineering, Business, or related field AND 4+ years process management, process execution, process optimization, or related experience OR equivalent experience.

Preferred Qualifications

Experience with enterprise commerce, licensing, contracting, order management, billing, cloud adoption, customer transitions, or complex deal execution; knowledge of MCA-E and Enterprise Agreement transition scenarios is an advantage.
Experience partnering with engineering or product teams through discovery, requirement definition, design, testing, launch, and post-launch improvement.
Experience leading operational readiness, change landing, training, communications, or enablement for large-scale platform or process launches.
Ability to assess end-to-end customer and seller experiences and identify where platform, process, policy, guidance, or operating-model changes are required.
Strong executive communication and storytelling skills, with the ability to turn complex technical and operational topics into clear decisions and actions.
Demonstrated ability to build trust, align stakeholders, and influence across organizational boundaries without direct authority.
Confidence operating through ambiguity and change, with strong judgment, structured problem-solving, and a bias for simplification and action.
Experience leading complex cross-functional programs involving engineering, operations, commercial, readiness, sales, or customer-facing teams.
Experience developing, reviewing, or governing business requirements and translating customer, seller, or operational scenarios into clear outcomes and acceptance criteria.
Experience managing program plans, milestones, risks, dependencies, decisions, stakeholder communications, and launch governance.
Experience influencing product or engineering direction through structured scenarios, requirements, evidence, and executive communication.
English language proficiency, verbal and written.

Process Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Skills

Process improvement
Change management
Program management
Data analysis
Leadership
Problem solving
Regulatory compliance
Research
Documentation
Communication skills
Sales

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