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Added 1 min ago
MT
Senior Program Manager, EU Cyber Resilience Act (CRA)
Micron Technology, Inc.
Boise, ID · Longmont-MAX- Office, CO · San Jose, CA
- $113,000 to $254,000 USD / year
Develop and implement Micron's enterprise strategy and roadmap for CRA compliance, ensuring alignment with business priorities and regulatory requirements.
Added 1 min ago
SL
Senior Program Manager - Denver
Slalom, LLC
Denver, CO
- $102,000 to $150,000 USD / year
…are the connective tissue across all capabilities-bringing strategy to life through execution that is rigorous, adaptive, and…
Added 2 mins ago
Email Marketing Manager
Jobgether
Remote, United States
As an Email Marketing Manager, you will take ownership of email and SMS marketing strategies for a portfolio of 6–7 international e-commerce brands. Working within a specialized, fast-paced…
Added 4 mins ago
WP
Manager, AI Search & Digital Authority
Western Pest Services
Parsippany, NJ
- $100,000 to $115,000 USD / year
We're looking for a Manager, AI Search & Digital Authority to lead how our family of pest management brands shows up across traditional search, local search, and emerging AI platforms.
Added 12 mins ago
Industrial Products Business Strategy Senior Manager
Deloitte US
Atlanta, GA
The Strategy practice is looking for a Senior Manager to be a part of this incredible team. The work we do is real, with a real impact to the world. Join us!
Added 28 mins ago
M
Finance Manager, Strategic Markets Deals
Microsoft
VA · Reston, VA · Reston
- $77,800 to $169,900 USD / year
We are seeking a Finance Manager responsible for driving the financial evaluation of government and emerging technology opportunities in support of Microsoft’s work with customers and…
Added 28 mins ago
M
Senior Integrated Marketing Manager
Microsoft
WA · Redmond, WA · Redmond
- $106,400 to $222,600 USD / year
We are looking for a Senior Integrated Marketing Manager to be the marketing lead with our silicon partners. In this role, you will work directly with the silicon partner's marketing…
Added 28 mins ago
M
Principal Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
Within Microsoft Fabric, the Platform Experiences team is hiring a Principal Technical Program Manager to lead complex, cross-organizational programs that improve platform readiness and…
Added 28 mins ago
M
Principal Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
…services AI product offerings. As a Principal Technical Program Manager on the Technology and Region Expansion Team you analyze data from across the company to understand customer demand…
Added 29 mins ago
M
Principal Hardware Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
…cloud and AI services. As a Principal HW Technical Program Manager, you will own the end‑to‑end strategy and execution for next‑generation accelerated AI Infrastructure systems. You will…
Added 29 mins ago
M
Business Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $77,800 to $169,900 USD / year
Strategy & Operations (S&O) serves as a cross-business unit within CSS, enabling strategic planning, governance, business performance, operational execution, and transformation across the…
Added 29 mins ago
M
Principal Technical Program Manager
Microsoft
United States
- $165,600 to $331,200 USD / year
…networking suppliers. The successful candidate will define technical strategy, shape architecture and roadmap decisions, and drive complex infrastructure programs from early technology…
Added 29 mins ago
M
Principal Product Manager - AI Experiences, Monetization
Microsoft
CA · WA · Mountain View, CA · Redmond, WA · Mountain View · Redmond
- $165,600 to $331,200 USD / year
…AI-native products. We are looking for a Principal Product Manager to identify and build the next generation of content products and the reusable intelligence systems that power them. You…
Added 29 mins ago
M
Senior GTM Manager
Microsoft
WA · Redmond, WA · Redmond
- $106,400 to $222,600 USD / year
We are looking for a Senior GTM Manager to lead strategy and go-to-market execution across three important growth areas: Student audience, Offers, and subscriber lifecycle change management.
Added 29 mins ago
M
Sr Product Marketing Manager - Agentic Security Narrative
Microsoft
WA · Redmond, WA · Redmond
- $106,400 to $222,600 USD / year
As a Senior Product Marketing Manager for Agentic Security Narrative, you will help define this emerging category. In close partnership with Engineering and go-to-market teams, you will…
Added 29 mins ago
M
Principal Software Engineering Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
Microsoft Commercial Marketplace seeks a Principal Software Engineering Manager to lead the Marketplace Payload Processing Platform, which orchestrates end-to-end workflows to receive,…
Added 29 mins ago
M
Senior Product Manager
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
We are looking to hire a Senior Product Manager to join the Access Management and Governance (AMG) team to lead our strategy and execution for products in our hybrid portfolio. Hybrid…
Added 33 mins ago
Product Manager, Payments Platform Billing
Google
Mountain View, CA
As a Core Billing Product Manager, you'll play a pivotal role in building the foundation for Google's global commerce ecosystem. You'll have the unique opportunity to collaborate with teams…
Added 33 mins ago
Group Connected Marketing and Sales Strategy and Operations Manager
Google
Sunnyvale, CA · San Francisco, CA
10 years of experience in B2B marketing, go-to-market (GTM) strategy, revenue operations, or sales strategy in a technology environment.
Added 33 mins ago
Global Product Solutions Manager, YouTube Ads GTM
YouTube
New York, NY · Atlanta, GA · Boulder, CO · Chicago, IL · Mountain View, CA · Los Angeles, CA · San Bruno, CA · San Francisco, CA · Sunnyvale, CA
8 years of experience in product strategy, activation, business operations, management consulting or strategic program management.
Added 34 mins ago
Manager, Vulnerability Management
Jobgether
Remote, United States
…all applications and next steps. Our partner is looking for a Manager, Vulnerability Management based in the United…
Added 36 mins ago
M
FastTrack Process Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $97,600 to $206,400 USD / year
…transform how work gets done, this FastTrack Process Program Manager role offers the opportunity to shape how MCA-E Acceleration operates. AI, Automation and Continuous Improvement are the…
Added 36 mins ago
M
Enterprise Partner Manager
Microsoft
United States
- $130,900 to $272,300 USD / year
…MCAPS-Core, is the connected engine that turns Microsoft’s commercial strategy into execution at scale - making it simpler and faster for the field to win for every customer, in every…
Added 49 mins ago
Senior Director Product Management
Cornerstone OnDemand
Dublin, CA
You will set the strategy and roadmap and own the end-to-end performance of these products, working with sales, marketing, implementation, support, customer success, and product operations…
Added 50 mins ago
Network Site Investments Manager
Meta
Menlo Park, CA
The Network Site Investments Manager, Systems Analyst will act as the primary contact for Accounting & Finance, reporting, and providing financial forecasts while contracting for and…

Microsoft

FastTrack Process Program Manager

WA, United States
Redmond, WA, United States
Redmond, United States

$97,600 to $206,400 USD / year

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Job details

Pay: $97,600 to $206,400 USD / year
Apply by: May 8, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Overview

If you are energized by simplifying complex operations, improving customer and seller experiences, and data to transform how work gets done, this FastTrack Process Program Manager role offers the opportunity to shape how MCA-E Acceleration operates. AI, Automation and Continuous Improvement are the foundations for success in this role to scale. FastTrack supports complex EA-to-MCA-E customer transitions by connecting sellers, customers, and operational stakeholders across the engagement lifecycle. The team helps create clarity across intake, assessment, enablement, migration, and post-transition follow-through, while partnering broadly to remove blockers and improve the end-to-end experience. In this role, you will own and optimize critical FastTrack processes from design through execution. You will translate business priorities and customer signals into compliant, measurable, and scalable operating mechanisms; identify and resolve risks, issues, and dependencies; and lead continuous improvement and change management across the program. You will work across FastTrack, Customer Operations Managers, Operations Deal Managers, Business Planning, MCAPS Help, DCOE, Engineering, field sellers, and other MBO Operations teams to establish clear handoffs, strengthen execution, and enable MCA-E at scale. You will combine strong process discipline with business program management, data analysis, stakeholder leadership, and AI-enabled innovation. Success requires the ability to create clarity in ambiguity, influence across organizational boundaries, and convert operational insights into durable improvements rather than one-off workarounds.

Responsibilities

Process Management

Own end-to-end process performance: Accountable for compliant and effective FastTrack processes, controls, service boundaries, handoffs, escalation paths, and governance. Document current and future-state process flows, systems, business requirements, roles, and ownership.
Apply continuous-improvement methods: Use Lean methodology, AI, automation, and structured problem-solving approaches to eliminate friction, reduce manual work, and simplify execution.
Manage risk and dependencies: Anticipate, document, and drive mitigation of process risks, operational gaps, and cross-team dependencies. Ensure actions are tracked through completion and escalated when required.
Improve process performance: Monitor KPIs and operating measures, perform analysis and benchmarking, and identify opportunities to improve quality, timeliness, efficiency, compliance, customer and seller experience, and cost.
Tool optimization : Identify, design and support the implementation of optimized tooling to meet the operational needs of the business.

Business Program Planning and Design

Assess the program landscape: Conduct research and analysis across pipeline, customer and seller feedback, process performance, business trends, and operational demand to define program scope, priorities, and opportunities.
Design scalable solutions: Identify root causes, define the program strategy, gather and document requirements, assess resource and capability needs, and create project plans, milestones, targets, and a cross-functional plan of record.
Create clarity in complexity: Simplify complex process and program issues, define decision points and accountabilities, and align stakeholders on practical solutions that can scale across teams and geographies.
Define success measures: Establish and track success criteria, OKRs, KPIs, and operational measures across quality, adoption, usage, impact, effectiveness, and transition outcomes.
Develop program collateral: Produce proposals, process documentation, requirements, strategy materials, operating guidance, and internal stakeholder content that incorporates partner needs and supports informed decisions.

Business Program Management

Lead a portfolio of initiatives: Manage project plans, timelines, milestones, performance measures, financial or resource considerations, risks, and dependencies for complex FastTrack process programs.
Drive stakeholder accountability: Communicate status, decisions, risks, and required actions to the appropriate stakeholders. Maintain clear ownership and ensure teams follow agreed schedules, processes, controls, and mitigation plans.
Partner across boundaries: Build effective working relationships across FastTrack, field, MBO Operations, Business Planning, Finance, Engineering, and specialist teams to align priorities and deliver shared outcomes.

Business Program Excellence and Execution

Lead change landing: Define and execute change-management and adoption plans, including stakeholder mapping, communications, documentation, and feedback mechanisms. Partner across FT & Operations team on readiness and training requirements for landing change
Enable execution teams: Act as a process subject-matter expert for complex customer and seller scenarios, helping teams interpret requirements, resolve process gaps, and apply consistent guidance.
Scale through AI and self-service: Design workflows for AI enabled solutions by our Automation and Reporting team, and self-service experiences that improve case quality, reduce manual effort, and allow teams to focus on complex customer outcomes.
Protect trust, security, and compliance: Embed privacy, least-privilege access, responsible AI, security, and compliance requirements into process design and execution. Identify risks early and drive mitigation and remediation to completion.

Other

Embody Microsoft culture and values, including respect, integrity, accountability, inclusion, ad a growth mindset.

Qualifications

Required / Minimum Qualifications

Master's Degree in Engineering, Business, or related field AND 2+ years process management, process execution, process optimization, or related experience OR Bachelor's Degree in Engineering, Business, or related field AND 4+ years process management, process execution, process optimization, or related experience OR equivalent experience.

Preferred Qualifications

Experience with enterprise commerce, licensing, contracting, order management, billing, cloud adoption, customer transitions, or complex deal execution; knowledge of MCA-E and Enterprise Agreement transition scenarios is an advantage.
Experience partnering with engineering or product teams through discovery, requirement definition, design, testing, launch, and post-launch improvement.
Experience leading operational readiness, change landing, training, communications, or enablement for large-scale platform or process launches.
Ability to assess end-to-end customer and seller experiences and identify where platform, process, policy, guidance, or operating-model changes are required.
Strong executive communication and storytelling skills, with the ability to turn complex technical and operational topics into clear decisions and actions.
Demonstrated ability to build trust, align stakeholders, and influence across organizational boundaries without direct authority.
Confidence operating through ambiguity and change, with strong judgment, structured problem-solving, and a bias for simplification and action.
Experience leading complex cross-functional programs involving engineering, operations, commercial, readiness, sales, or customer-facing teams.
Experience developing, reviewing, or governing business requirements and translating customer, seller, or operational scenarios into clear outcomes and acceptance criteria.
Experience managing program plans, milestones, risks, dependencies, decisions, stakeholder communications, and launch governance.
Experience influencing product or engineering direction through structured scenarios, requirements, evidence, and executive communication.
English language proficiency, verbal and written.

Process Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Skills

Process improvement
Change management
Program management
Data analysis
Leadership
Problem solving
Regulatory compliance
Research
Documentation
Communication skills
Sales

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