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Added 15 mins ago
M
Senior Critical Environment Program Manager
Microsoft
GA · Atlanta, GA · Atlanta
- $127,600 to $253,300 USD / year
…engine that powers our cloud services. As a Critical Environment Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for…
Added 15 mins ago
M
Business Program Manager, Strategy & Transformation - MCAPS Core
Microsoft
United States
- $97,600 to $206,400 USD / year
Business Program Manager - Financial Services industry
Added 16 mins ago
M
Senior Technical Program Manager
Microsoft
United States
- $119,800 to $261,000 USD / year
We are seeking a Senior Technical Program Manager for Infrastructure and Platform team to drive the programs, operating rhythm, and cross-organization execution that turn the Technical…
Added 16 mins ago
M
Senior Product Marketing Manager - Azure
Microsoft
WA · Redmond, WA · Redmond
- $106,400 to $222,600 USD / year
We are looking for a Senior Product Marketing Manager to help shape the future of Microsoft Azure and drive the success of our cloud and AI businesses.
Added 17 mins ago
M
Senior Logistics Technician
Microsoft
IL · Chicago, IL · Chicago
- $27.16 to $47.74 USD / hour
Serve as primary liaison for overseeing the fleet management program, maintenance vendors and equipment check-in and check-out process. Define numbers of vehicles needed and what type of…
Added 17 mins ago
M
Senior Lead, Skills Assessment & Validation
Microsoft
United States
- $116,900 to $222,600 USD / year
Lead pilots with selected role cohorts and program owners, incorporate learner and manager feedback, and refine designs before recommending broader adoption.
Added 17 mins ago
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eCommerce Experience Manager
Microsoft
WA · GA · CA · NY · Redmond, WA · Atlanta, GA · Mountain View, CA · Redmond · Atlanta · Mountain View · New York
- $106,400 to $222,600 USD / year
…mindset, excellence, and inclusion. The eCommerce Experience Manager, which sits within the Global Site Experience team, leads complex, cross-functional work where ownership or the path…
Added 30 mins ago
Senior Acquisition Security Manager
ODYSSEY SYSTEMS CONSULTING GROUP
Dayton, OH
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Added 30 mins ago
Regulatory Compliance and Financial Crime Consulting Senior Manager
Crowe LLP
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…invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the…
Added 31 mins ago
Program Facilitator - Meals on Wheels
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Cincinnati, OH
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Added 57 mins ago
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McLean, VA
- $120,000 to $145,000 USD / year
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Added 1 hour ago
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Senior Political Compliance Manager
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Remote, United States
- $85,000 to $100,000 USD / year
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Added 1 hour ago
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…mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national…
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Senior Manager, Retail Web Technology
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Microsoft

eCommerce Experience Manager

WA, United States
GA, United States
CA, United States
NY, United States
Redmond, WA, United States
Atlanta, GA, United States
Mountain View, CA, United States
Redmond, United States
Atlanta, United States
Mountain View, United States
New York, United States

$106,400 to $222,600 USD / year

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Job details

Pay: $106,400 to $222,600 USD / year
Apply by: May 5, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Overview

In Consumer eCommerce, our purpose is to earn fans and drive growth by building emotional connections that delight and empower everyone. We engage consumers globally throughout their shopping journeys across direct channels in Gaming, Windows, Microsoft 365, and Surface. As a member of our Online Customer Experience (OCE) team, you will help grow a multi-billion-dollar business, explore new areas of innovation, and contribute to a culture grounded in growth mindset, excellence, and inclusion. The eCommerce Experience Manager, which sits within the Global Site Experience team, leads complex, cross-functional work where ownership or the path forward may not be clear. They turn customer needs and business goals into practical priorities, requirements, and decisions, then bring the right teams together to make progress. This is an individual contributor role centered on influence, alignment, and coordination rather than direct people management or end-to-end delivery ownership. This person partners closely with Engineering, UX, Studio, Production, Product and Program Management, Analytics, and Site Merchandising. They help create a more connected customer experience by surfacing risks early, driving timely decisions, and keeping teams aligned through platform changes, product launches, and campaigns.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

Lead complex OCE initiatives across customer journeys and digital experiences. Set clear goals, priorities, guardrails, and measures of success.
Turn business goals, customer needs, and performance insights into clear priorities and requirements that partner teams can act on.
Coordinate priorities and timing across eCommerce and site transformation work, including components, experiments, content, campaigns, product pages, and purchase experiences.
Spot dependencies, ownership gaps, and readiness risks early. Give leaders clear options and recommendations before issues affect customers or launches.
Represent OCE in cross-team planning and delivery discussions. Connect customer impact and business needs with market requirements and lessons from previous launches.
Build alignment across Engineering, UX, Studio, Production, Product and Program Management, Analytics, Site Merchandising, and other teams without direct authority.
Develop reusable standards and readiness practices that improve the consistency and quality of eCommerce experiences and global rollouts while accounting for regional and platform needs.
Use customer research, journey behavior, traffic, conversion, experiments, and operational insights to prioritize improvements and measure results.
Keep teams aligned through platform changes and feature launches by clarifying decisions, dependencies, ownership, and exit criteria.
Establish ways of working that last beyond a single project, including clear escalation paths, ownership handoffs, and feedback loops.
Embody our Culture & Values

Qualifications

Required/minimum qualifications

Master's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, Communications, Liberal Arts, or related field AND 3+ years experience in retail, customer service, ecommerce, data science, research, marketing or business-related roles
OR Bachelor's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, Communications, Liberal Arts, or related field AND 4+ years experience in retail, customer service, ecommerce, data science, research, marketing or business-related roles
OR equivalent experience.

Additional or preferred qualifications

Master's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, Communications, Liberal Arts, or related field AND 6+ years experience in ecommerce, product management, marketing or business-related roles OR Bachelor's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, Communications, Liberal Arts, or related field AND 8+ years experience in ecommerce, product management, marketing or business-related roles OR equivalent experience.
Experience independently leading complex eCommerce, digital product, web platform, or customer experience work.
Experience bringing structure to ambiguous problems and translating business goals, customer needs, and data into clear priorities and decisions.
Experience influencing without direct authority and aligning senior stakeholders and partner teams with different goals and constraints.
Understanding of modern web and content platforms, reusable components, and the factors that affect experience quality and launch readiness.
Strong communication skills, including the ability to explain recommendations, raise risks, and drive decisions with both senior leaders and working teams.
Ability to use customer research, business data, and experimentation to prioritize work and measure results. Additional/Preferred Qualifications
5+ years experience in site merchandising, digital marketing, eCommerce, or product marketing.
3+ years project management experience.
Experience with large-scale site or platform transformation, enterprise content management systems such as Adobe Experience Manager (AEM), or reusable component ecosystems. • Experience supporting global or multi-market digital experiences, including scalable rollout approaches and regional or market requirements.
Fluency in eCommerce customer journeys, including discovery, product detail pages, buy-box or purchase experiences, content, and campaign touchpoints.
Experience connecting analytics, customer research, experimentation, and operational signals to business and experience decisions.
Experience creating shared standards, readiness expectations, or operating practices across a matrixed organization.
Ability to move comfortably between strategy and delivery details while staying focused on customer value, business continuity, and measurable results.

eCommerce IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Skills

Microsoft Windows
Microsoft 365
Program management
Google Analytics
Merchandising
Research
Social sciences
Computer science
Computer technology
Customer service
Customer experience
Communication skills
Digital marketing
Project management

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