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Added 18 mins ago
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Public Service - Higher Education Management Consulting Senior Manager – Transformation Lead
Accenture
Scottsdale, AZ
- $132,500 to $338,300 USD / year
…organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused,…
Added 29 mins ago
Manager, Enterprise Communications & Channels
Amentum
Jefferson City, MO
The Manager, Enterprise Communications & Channels is responsible for developing and delivering employee communication programs that inform, engage, and connect employees to Amentum's…
Added 54 mins ago
Engineering Manager, Production Technician Development Program & Early Career
Siemens
Wendell, NC
…Automation, including the Production Technician Development Program (PTDP), internships, co-ops, apprenticeships, and support for engineering development pathways. You will build structured…
Added 55 mins ago
Senior Manager, Internal and External Reporting
Eliassen Group
Raleigh, NC
…reporting and internal management reporting. This role will partner closely with Accounting, FP&A, Investor Relations, Treasury, Tax, and other finance stakeholders to ensure accurate…
Added 55 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Raleigh, NC
- $50 to $55 USD / hour
Serve as the primary digital product partner for team staff, building strong relationships across marketing, communications, ticketing, content, and digital teams.
Added 1 hour ago
M
Senior Capacity Program Manager
Microsoft
United States
- $116,900 to $222,600 USD / year
Microsoft's Cloud & AI Platforms organization is seeking a highly motivated Senior Capacity Program Manager to lead the end-to-end management of Azure Platform-as-a-Service (PaaS) capacity…
Added 1 hour ago
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Business Program Manager, Strategy & Transformation - MCAPS Core
Microsoft
United States
- $97,600 to $206,400 USD / year
We are seeking Business Program Managers to lead complex initiatives across the MCAPS Core portfolio. Depending on the opportunity, you may lead executive programs spanning customer,…
Added 1 hour ago
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eCommerce Experience Manager
Microsoft
WA · GA · CA · NY · Redmond, WA · Atlanta, GA · Mountain View, CA · Redmond · Atlanta · Mountain View · New York
- $106,400 to $222,600 USD / year
…mindset, excellence, and inclusion. The eCommerce Experience Manager, which sits within the Global Site Experience team, leads complex, cross-functional work where ownership or the path…
Added 2 hours ago
Senior Manager, Internal and External Reporting
Eliassen Group
Montpelier, VT
…reporting and internal management reporting. This role will partner closely with Accounting, FP&A, Investor Relations, Treasury, Tax, and other finance stakeholders to ensure accurate…
Added 2 hours ago
EG
Product Manager, Team Digital Products
Eliassen Group
Montpelier, VT
- $50 to $55 USD / hour
Serve as the primary digital product partner for team staff, building strong relationships across marketing, communications, ticketing, content, and digital teams.
Added 2 hours ago
Field Reimbursement Manager (South Florida/Puerto Rico) - Job ID: FRMSFPR
Ascendis Pharma
Remote, United States
The Field Reimbursement Manager (FRM) is a customer-facing role focused on minimizing reimbursement and access barriers for patients and providers. This role supports HCP offices by…
Added 2 hours ago
Manager, Commercialization - Energy
Keurig Dr Pepper
Frisco, TX
The Manager Commercialization, Allied Partnerships turns partner plans into in-market results for select Allied Partner brands sold through Keurig Dr Pepper’s (KDP) selling system. Allied…
Added 2 hours ago
EG
Product Manager, Team Digital Products
Eliassen Group
Austin, TX
- $50 to $55 USD / hour
Serve as the primary digital product partner for team staff, building strong relationships across marketing, communications, ticketing, content, and digital teams.
Added 2 hours ago
Senior Manager, Internal and External Reporting
Eliassen Group
Austin, TX
…reporting and internal management reporting. This role will partner closely with Accounting, FP&A, Investor Relations, Treasury, Tax, and other finance stakeholders to ensure accurate…
Added 3 hours ago
AC
Technical Product Marketing Manager
AppGate Cybersecurity, Inc.
Remote, United States
- $160,000 USD / year
We're looking for a Technical Product Marketing Manager to join AppGate's product marketing team with a dedicated focus on the Federal, Department of Defense (DoD) and broader Public Sector…
Added 3 hours ago
A
Knowledge Engineering Manager / Senior Manager
Accenture
Saint Louis, MO
- $94,400 to $293,800 USD / year
…organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused,…
Added 3 hours ago
Global Vice President, HR Business Partnering
Clinigen
Remote, United States
Partner with Talent, Total Rewards, People Operations and HRIS, Talent Acquisition, and Employee Communications and Engagement to deliver integrated solutions.
Added 3 hours ago
Director, Organizational Effectiveness & Culture Transformation
Clinigen
Remote, United States
Partner with senior leaders to define and embed a focused set of leadership behaviors and enterprise ways of working.
Added 3 hours ago
Program Manager, Syphilis Free Start
Evidence Action
Remote, United States
Our Deworm the World program has delivered over 2 billion treatments, significantly reducing worm prevalence and generating more than $23 billion in lifetime productivity gains.
Added 3 hours ago
Business Development Manager
Fortify Companies
Remote, United States
…with existing customers across your assigned market. You will partner closely with operations to deliver a seamless client experience from first contact through project…
Added 3 hours ago
Customer Service Manager
L-Nutra
Remote, United States
…spends its time on customers rather than workarounds. You'll partner closely with the Director of Customer Service on the bigger moves - retention, automation, and the member experience for…
Added 3 hours ago
FL
Director, Account Management
Funnel Leasing
Remote, United States
- $100,000 to $125,000 USD / year
Partner with the Technical Success Manager to coordinate technical deep-dives, product demonstrations, implementation timelines, and best practice guidance; collaborate on customer success…
Added 3 hours ago
Project Manager, Video Distribution
Sand Cherry Associates
Remote, United States
The Video Distribution Project Manager will manage the planning, coordination, and delivery of a large-scale terrestrial Content Delivery Network (CDN) initiative supporting…
Added 3 hours ago
Project Manager, Telecommunications
Sand Cherry Associates
Remote, United States
We are seeking an experienced Project Manager to help lead a highly visible, critical telecom program focused on delivering automation across engineering activities. This individual will…
Added 3 hours ago
M
FLEX Senior Program Manager, Corporate Systems
Marriott
Bethesda, MD
- $53.07 to $85.48 USD / hour
Marriott is seeking an experienced FLEX Senior Program Manager, Corporate Systems to lead the end-to-end integration of the Vertex tax engine with Oracle ERP cloud (Payables & Receivables)…

Microsoft

eCommerce Experience Manager

WA, United States
GA, United States
CA, United States
NY, United States
Redmond, WA, United States
Atlanta, GA, United States
Mountain View, CA, United States
Redmond, United States
Atlanta, United States
Mountain View, United States
New York, United States

$106,400 to $222,600 USD / year

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Job details

Pay: $106,400 to $222,600 USD / year
Apply by: May 5, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Overview

In Consumer eCommerce, our purpose is to earn fans and drive growth by building emotional connections that delight and empower everyone. We engage consumers globally throughout their shopping journeys across direct channels in Gaming, Windows, Microsoft 365, and Surface. As a member of our Online Customer Experience (OCE) team, you will help grow a multi-billion-dollar business, explore new areas of innovation, and contribute to a culture grounded in growth mindset, excellence, and inclusion. The eCommerce Experience Manager, which sits within the Global Site Experience team, leads complex, cross-functional work where ownership or the path forward may not be clear. They turn customer needs and business goals into practical priorities, requirements, and decisions, then bring the right teams together to make progress. This is an individual contributor role centered on influence, alignment, and coordination rather than direct people management or end-to-end delivery ownership. This person partners closely with Engineering, UX, Studio, Production, Product and Program Management, Analytics, and Site Merchandising. They help create a more connected customer experience by surfacing risks early, driving timely decisions, and keeping teams aligned through platform changes, product launches, and campaigns.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

Lead complex OCE initiatives across customer journeys and digital experiences. Set clear goals, priorities, guardrails, and measures of success.
Turn business goals, customer needs, and performance insights into clear priorities and requirements that partner teams can act on.
Coordinate priorities and timing across eCommerce and site transformation work, including components, experiments, content, campaigns, product pages, and purchase experiences.
Spot dependencies, ownership gaps, and readiness risks early. Give leaders clear options and recommendations before issues affect customers or launches.
Represent OCE in cross-team planning and delivery discussions. Connect customer impact and business needs with market requirements and lessons from previous launches.
Build alignment across Engineering, UX, Studio, Production, Product and Program Management, Analytics, Site Merchandising, and other teams without direct authority.
Develop reusable standards and readiness practices that improve the consistency and quality of eCommerce experiences and global rollouts while accounting for regional and platform needs.
Use customer research, journey behavior, traffic, conversion, experiments, and operational insights to prioritize improvements and measure results.
Keep teams aligned through platform changes and feature launches by clarifying decisions, dependencies, ownership, and exit criteria.
Establish ways of working that last beyond a single project, including clear escalation paths, ownership handoffs, and feedback loops.
Embody our Culture & Values

Qualifications

Required/minimum qualifications

Master's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, Communications, Liberal Arts, or related field AND 3+ years experience in retail, customer service, ecommerce, data science, research, marketing or business-related roles
OR Bachelor's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, Communications, Liberal Arts, or related field AND 4+ years experience in retail, customer service, ecommerce, data science, research, marketing or business-related roles
OR equivalent experience.

Additional or preferred qualifications

Master's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, Communications, Liberal Arts, or related field AND 6+ years experience in ecommerce, product management, marketing or business-related roles OR Bachelor's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, Communications, Liberal Arts, or related field AND 8+ years experience in ecommerce, product management, marketing or business-related roles OR equivalent experience.
Experience independently leading complex eCommerce, digital product, web platform, or customer experience work.
Experience bringing structure to ambiguous problems and translating business goals, customer needs, and data into clear priorities and decisions.
Experience influencing without direct authority and aligning senior stakeholders and partner teams with different goals and constraints.
Understanding of modern web and content platforms, reusable components, and the factors that affect experience quality and launch readiness.
Strong communication skills, including the ability to explain recommendations, raise risks, and drive decisions with both senior leaders and working teams.
Ability to use customer research, business data, and experimentation to prioritize work and measure results. Additional/Preferred Qualifications
5+ years experience in site merchandising, digital marketing, eCommerce, or product marketing.
3+ years project management experience.
Experience with large-scale site or platform transformation, enterprise content management systems such as Adobe Experience Manager (AEM), or reusable component ecosystems. • Experience supporting global or multi-market digital experiences, including scalable rollout approaches and regional or market requirements.
Fluency in eCommerce customer journeys, including discovery, product detail pages, buy-box or purchase experiences, content, and campaign touchpoints.
Experience connecting analytics, customer research, experimentation, and operational signals to business and experience decisions.
Experience creating shared standards, readiness expectations, or operating practices across a matrixed organization.
Ability to move comfortably between strategy and delivery details while staying focused on customer value, business continuity, and measurable results.

eCommerce IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Skills

Microsoft Windows
Microsoft 365
Program management
Google Analytics
Merchandising
Research
Social sciences
Computer science
Computer technology
Customer service
Customer experience
Communication skills
Digital marketing
Project management

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