Jobs in the United States

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Added 9 mins ago
Systems Engineer - Undersea Weapons (Torpedo Systems)
SEACORP
Middletown, RI
As a requirement of employment, all SEACORP employees must hold U.S
Added 9 mins ago
EG
Automated Test Engineer
Eliassen Group
Providence, RI
- $40 to $50 USD / hour
Our client seeks an Automated Test Engineer to support Hivemind by monitoring and maintaining large volumes of automated tests, troubleshooting failures, and driving bug resolution across…
Added 21 mins ago
EG
Automated Test Engineer
Eliassen Group
Augusta, ME
- $40 to $50 USD / hour
Our client seeks an Automated Test Engineer to support Hivemind by monitoring and maintaining large volumes of automated tests, troubleshooting failures, and driving bug resolution across…
Added 27 mins ago
M
Silicon Design Engineer
Microsoft
CA · Mountain View, CA · Mountain View
- $102,100 to $219,200 USD / year
We are looking for a Silicon Design Engineer to work in the dynamic Microsoft Artificial Intelligence System on Chip (AISoC) Silicon team. Looking for a highly motivated self-starter who…
Added 27 mins ago
M
Customer Experience Engineering Manager
Microsoft
GA · NC · TX · WA · Atlanta, GA · Charlotte, NC · Dallas, TX · Redmond, WA · Atlanta · Charlotte · Dallas · Redmond
- $142,800 to $304,200 USD / year
…intelligence across detection, diagnosis, and resolution to drive system-level improvements. Our focus is on ensuring reliability, compliance, and resiliency at scale for customers where…
Added 42 mins ago
Electrical Arc Furnace (EAF) Specialist
Mesabi Metallics Company LLC
IA
…including review of field changes, resolution of site queries, and verification of mechanical/electrical erection against approved vendor…
Added 53 mins ago
EG
Automated Test Engineer
Eliassen Group
Honolulu, HI
- $40 to $50 USD / hour
Our client seeks an Automated Test Engineer to support Hivemind by monitoring and maintaining large volumes of automated tests, troubleshooting failures, and driving bug resolution across…
Added 1 hour ago
FH
Civil Engineer (Highway) (PDP) (Direct Hire)
Federal Highway Administration
Phoenix, AZ · Augusta, ME · Little Rock, AR · Vancouver, WA · Olympia, WA · Lakewood, CO · Salt Lake City, UT · Washington, DC · Bismarck, ND · Carson City, NV · Trenton, NJ · Austin, TX · Harrisburg, PA · Columbus, OH · Salem, OR · Lansing, MI
- $50,460 to $90,540 USD / year
To qualify for the GS-07 on Experience, you must have at least one year of experience equal or equivalent to the GS-05 it must include: · To qualify for the GS-09 on Experience, you must have at least one year of experience equal or equivalent to the GS-07 it must include:
Added 1 hour ago
FH
Civil Engineer (Structural) - DIRECT HIRE
Federal Highway Administration
Dover, DE
- $98,630 to $152,471 USD / year
To qualify for the GS-12, you must have at least one year of experience equal or equivalent to the GS-11, it must include: · To qualify for the GS-13, you must have at least one year of experience equal or equivalent to the GS-12, it must include:
Added 1 hour ago
FH
Civil Engineer (Structural) - DIRECT HIRE
Federal Highway Administration
Austin, TX
- $76,777 to $119,633 USD / year
To qualify for the GS-11 on Experience, you must have at least one year of experience equal or equivalent to the GS-09 it must include: · To qualify for the GS-11 on Education alone, you must have:
Added 1 hour ago
EG
Automated Test Engineer
Eliassen Group
Bismarck, ND
- $40 to $50 USD / hour
Our client seeks an Automated Test Engineer to support Hivemind by monitoring and maintaining large volumes of automated tests, troubleshooting failures, and driving bug resolution across…
Added 2 hours ago
EG
Automated Test Engineer
Eliassen Group
Carson City, NV
- $40 to $50 USD / hour
Our client seeks an Automated Test Engineer to support Hivemind by monitoring and maintaining large volumes of automated tests, troubleshooting failures, and driving bug resolution across…
Added 2 hours ago
IG
Scrum Master / Software Systems Engineer
Insight Global
Louisville, CO
- Up to $85 USD / hour
We are seeking a Scrum Master / Software Systems Engineer to support the development and delivery of complex software for space and aerospace systems. This individual will serve as the…
Added 2 hours ago
Guidance, Navigation & Control Engineer II
Lockheed Martin
Highlands Ranch, CO
Develop Simulations and Models to accurately predict the behavior of the system
Added 2 hours ago
Sr. Electrical, Power Design Engineer (Electrial Engineer Sr.)
Redwire Space, Inc.
Littleton, CO
Added 2 hours ago
Staff Systems Engineer - Level 5
Northrop Grumman
Colorado Springs, CO · Boulder, CO
As a Staff Systems Engineer – Level 5 serving as the Systems Engineering Integration Lead on an Internal Research and Development (IRAD) team, you will be responsible to lead development…
Added 2 hours ago
EG
Automated Test Engineer
Eliassen Group
Denver, CO
- $40 to $50 USD / hour
Our client seeks an Automated Test Engineer to support Hivemind by monitoring and maintaining large volumes of automated tests, troubleshooting failures, and driving bug resolution across…
Added 2 hours ago
TT
Sr Satellite Systems Engineer
The Tomorrow Compani
Golden, CO
- $130,000 to $165,000 USD / year
Added 2 hours ago
BIOS Firmware Engineer
Advanced Micro Devices, Inc
Austin, TX
AMD’s Server BU is looking for an experienced Lead System Firmware Engineer to lead, debug and integrate firmware solutions for components in Server BU product line EPYC SP7, SP5 family.…
Added 2 hours ago
PMTS Hardware Development Eng.
Advanced Micro Devices, Inc
Santa Clara, CA
We are seeking a highly experienced Principal Engineer for Co-Packaged Optics (CPO) and Near-Packaged Optics (NPO) to lead the architecture, design, implementation, integration, and…
Added 2 hours ago
Microprocessor Cache Verification Design Engineer
Advanced Micro Devices, Inc
Fort Collins, CO
…server, client, and gaming business. We are looking for a cache verification engineer to join this innovative team as a technical contributor. They will build their expertise as they help…
Added 2 hours ago
Memory PHY Architect
Advanced Micro Devices, Inc
Boxborough, MA
You are a highly respected engineer or architect known for solving difficult problems and raising the technical bar around you. You bring perspective earned from experience, approach…
Added 2 hours ago
DevOps Engineer
GD Information Technology, Inc.
United States
As a DevOps Engineer supporting the ATLAS software-delivery ecosystem, you will be trusted to operate secure enterprise platforms and automate reliable build, test, deployment, and…
Added 2 hours ago
Associate Software Engineer I – CDS / Engine System Software (Onsite)
RTX
United States
Qualifications You Must Have:
Added 2 hours ago
Field Service Engineer, Advanc
Keysight Technologies, Inc.
Santa Clara, CA · Calabasas, CA · Santa Rosa, CA
Conduct system verification, acceptance testing, and performance checks in accordance with established procedures and quality standards.

Customer Experience Engineering Manager

Microsoft · GA, United States · NC, United States · TX, United States · WA, United States · Atlanta, GA, United States · Charlotte, NC, United States · Dallas, TX, United States · Redmond, WA, United States · Atlanta, United States · Charlotte, United States · Dallas, United States · Redmond, United States · $142,800 to $304,200 USD / year

Apply on apply.careers.microsoft.com About employer

Microsoft

Customer Experience Engineering Manager

GA, United States
NC, United States
TX, United States
WA, United States
Atlanta, GA, United States
Charlotte, NC, United States
Dallas, TX, United States
Redmond, WA, United States
Atlanta, United States
Charlotte, United States
Dallas, United States
Redmond, United States

$142,800 to $304,200 USD / year

Apply on apply.careers.microsoft.com About employer

Applications open in a new tab.

Job details

Pay: $142,800 to $304,200 USD / year
Apply by: May 10, 2027
Posting language: English
Posted: Nov 11, 2026

Original job description

Overview

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? Join Engineering Operations (EngOps) – the organization driving operational excellence across the Microsoft Cloud to strengthen quality, reliability, security, and customer trust. As part of EngOps, you’ll design solutions that prevent issues before they happen, embed AI-powered automation, and turn signals into actions that deliver measurable customer impact. Our culture of empowerment, inclusion, and growth mindset defines how we work.

Advanced Cloud Engineering & Supportability (ACES) is the EngOps organization responsible for mission critical support and supportability for Azure’s most demanding environments, including Government and Sovereign Cloud. Within ACES, the Sovereign team delivers mission-critical support and supportability for Azure’s most demanding sovereign and regulated environments. We operate with an AI-first, engineering-led approach that leverages automation and intelligence across detection, diagnosis, and resolution to drive system-level improvements. Our focus is on ensuring reliability, compliance, and resiliency at scale for customers where failure is not an option

The Customer Experience Engineering Manager is a people and execution leader within Advanced Cloud Engineering & Supportability (ACES), operating as part of Engineering Operations (EngOps). This role is accountable for support execution and incident leadership in Government, Sovereign Cloud, and other high-consequence environments, while ensuring that learning from support cases and incidents is systematically translated into durable product, platform, and supportability improvements. In ACES, support is not a queue, it's engineering better outcomes. Managers lead teams that protect customer trust during critical moments and close the loop by reducing recurring operational demand at the source using AI assisted workflows and agents.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Lead the shift to AI-first support: design, deploy and run agent-assisted workflows for triage, case summaries, diagnostics, routing and knowledge retrieval that cut engineer toil and speed up response
Reduce case volume at the source: use case and incident data to find the top recurring drivers, and partner with product teams to remove them through self-help content, automated diagnostics or proactive detection. Track impact through deflection and recurrence rates.
Turn engineer know-how into automation: build a habit of documenting fixes in a form that AI agents and automated runbooks can reuse.
Own end‑to‑end support response and incident execution, including clear ownership, rapid mitigation, and predictable outcomes within 24x7x365 support environment.
Partner with product teams to convert support and incident learnings into diagnostics, automation, standards, or platform changes.
Build and develop high‑performing teams operating in high‑pressure, high‑trust environments.
Participate in on-call rotations to lead triage, incident response, and escalation management for high-severity issues.

Other:

Embody our company's Culture and Values.

Qualifications

Required/minimum qualifications:

Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 6+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
OR equivalent experience.
1+ year(s) of customer facing experience.

Other Requirements:

Citizenship & Citizenship Verification: This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations or Export Administration Regulations, the EU Dual Use Regulation, and/or other export control regulations. As a condition of employment, the successful candidate will be required to provide either proof of their country of citizenship or proof of their U.S. permanent residency or other protected status (e.g., under 8 U.S.C. 1324b(a)(3)) for assessment of eligibility to access the export-controlled information. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport. Lawful permanent residents, refugees, and asylees may verify status using other documents, where applicable.
Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

Additional or preferred qualifications:

Master's Degree in Engineering, or related field AND 8+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
OR Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 12+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
OR equivalent experience.
3+ years of customer facing experience.
5+ years people management experience.
Experience in leading technical support, reliability, or engineering operations teams.
Experience in government, sovereign, or regulated environments.
A track record of building & implementing automation or AI/LLM-based tools.

#ACES #EngOpsACES

Customer Experience Engineering M5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Apply on apply.careers.microsoft.com About employer

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Jobs in the United States