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Senior Software Engineer Manager, YouTube Main App, Mobile
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Like Google's own ambitions, the work of a Software Engineer goes beyond just Search. Software Engineering Managers have not only the technical expertise to take on and provide technical…
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Vice President, Full-Stack Engineer
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- $75,200 to $158,100 USD / year
The WebMethods Systems Engineer will design, develop, implement, and maintain complex software applications and enterprise integration systems. In this mid-level role, you will contribute…
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Cloud Engineer
SZNS Solutions LLC
Remote, United States
Excellent strategic thinking and communication skills, with the ability to influence C-level stakeholders
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Senior Juniper SRX Firewall Engineer
Symmetrio
Remote, United States
Symmetrio is recruiting a Senior Firewall Engineer to join the network security team of one of our large government customers. The Senior Firewall Engineer will support a primarily Juniper…
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Northrop Grumman (SkillBridge) - Principal Network Cloud Communications
Northrop Grumman
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…with their host company, gaining experience in an entry to mid-level career path. The service member will receive on the job training while supporting a work schedule equivalent to 40 hours…
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Systems Engineer - Undersea Weapons (Torpedo Systems)
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Middletown, RI
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Senior Pre-Sales Systems Engineer, Federal Civilian
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Remote, United States
- $141,400 to $234,500 USD / year
…steps. Our partner is looking for a Senior Pre-Sales Systems Engineer, Federal Civilian based in the United…
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Genesys Cloud - Operations Engineer
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Remote, United States
- $89,000 to $121,400 USD / year
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Quality Engineer II, Travel & Lifestyle Services
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Phoenix, AZ · Sunrise, FL
The Quality Engineer II supports User Acceptance Testing (UAT) and Quality Assurance (QA) by preparing test strategies, developing and executing test scripts, maintaining test data and…
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Silicon Design Engineer
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CA · Mountain View, CA · Mountain View
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We are looking for a Silicon Design Engineer to work in the dynamic Microsoft Artificial Intelligence System on Chip (AISoC) Silicon team. Looking for a highly motivated self-starter who…
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Senior Hardware Engineer - FPGA & Platform Security
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $119,800 to $261,000 USD / year
This role is based in Redmond, WA or Mountain View, CA and requires three days per week in the office
Added 1 hour ago
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Customer Experience Engineering Manager
Microsoft
GA · NC · TX · WA · Atlanta, GA · Charlotte, NC · Dallas, TX · Redmond, WA · Atlanta · Charlotte · Dallas · Redmond
- $142,800 to $304,200 USD / year
…intelligence across detection, diagnosis, and resolution to drive system-level improvements. Our focus is on ensuring reliability, compliance, and resiliency at scale for customers where…
Added 1 hour ago
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ML Research Engineer
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $102,100 to $219,200 USD / year
Partner with hardware architecture and AI software framework teams to ensure end-to-end system efficiency.
Added 1 hour ago
M
Senior Software Engineer
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
We are looking for a talented Senior Software Engineer to join us in pushing the boundaries of technology for the Copilot experience. In this role, you will work on building highly scalable…
Added 1 hour ago
Manufacturing Engineer Level I
Employee Owned Holdings, Inc.
Harahan, LA
Manufacturing Engineer Level 1 is an entry position in Supreme Integrated Technology’s Manufacturing Department. This role is responsible for coordinating with Director of Manufacturing,…
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Senior Product Engineer
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- $180,000 to $200,000 USD / year
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Senior Platform Engineer
Rally
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- $190,000 to $210,000 USD / year
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Senior Platform Engineer (ServiceNow) #64
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Washington, DC
- $102,745 to $173,959 USD / year
Ability to maintain detailed system and integration documentation.
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Civil Engineer (Highway) (PDP) (Direct Hire)
Federal Highway Administration
Phoenix, AZ · Augusta, ME · Little Rock, AR · Vancouver, WA · Olympia, WA · Lakewood, CO · Salt Lake City, UT · Washington, DC · Bismarck, ND · Carson City, NV · Trenton, NJ · Austin, TX · Harrisburg, PA · Columbus, OH · Salem, OR · Lansing, MI
- $50,460 to $90,540 USD / year
To qualify for the GS-07 on Experience, you must have at least one year of experience equal or equivalent to the GS-05 it must include: · To qualify for the GS-09 on Experience, you must have at least one year of experience equal or equivalent to the GS-07 it must include:
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Civil Engineer
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Las Vegas, NV · Elko, NV · Carson City, NV
- $74,678 to $116,362 USD / year
For the GS-11: You must have one year specialized experience equivalent to the GS-09 in the Federal service
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Civil Engineer (Structural) - DIRECT HIRE
Federal Highway Administration
Dover, DE
- $98,630 to $152,471 USD / year
To qualify for the GS-12, you must have at least one year of experience equal or equivalent to the GS-11, it must include: · To qualify for the GS-13, you must have at least one year of experience equal or equivalent to the GS-12, it must include:
Added 2 hours ago
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SUPERVISORY INTERDISCIPLINARY
U.S. Army Cyber Command
Fort Huachuca, AZ
- $133,233 to $182,092 USD / year
About the Position: This position is a DOD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 USC 1599f. Employees occupying CES positions are in the…
Added 2 hours ago
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Civil Engineer (Structural) - DIRECT HIRE
Federal Highway Administration
Austin, TX
- $76,777 to $119,633 USD / year
To qualify for the GS-11 on Experience, you must have at least one year of experience equal or equivalent to the GS-09 it must include: · To qualify for the GS-11 on Education alone, you must have:
Added 2 hours ago
Enterprise Product Engineer - Fullstack
NVIDIA USA
CA
…technological advancement. We’re hiring a Senior Fullstack Engineer to develop the future of developer infrastructure with NVIDIA Brev. You’ll lead the development of dev-focused cloud…

Customer Experience Engineering Manager

Microsoft · GA, United States · NC, United States · TX, United States · WA, United States · Atlanta, GA, United States · Charlotte, NC, United States · Dallas, TX, United States · Redmond, WA, United States · Atlanta, United States · Charlotte, United States · Dallas, United States · Redmond, United States · $142,800 to $304,200 USD / year

Apply on apply.careers.microsoft.com About employer

Microsoft

Customer Experience Engineering Manager

GA, United States
NC, United States
TX, United States
WA, United States
Atlanta, GA, United States
Charlotte, NC, United States
Dallas, TX, United States
Redmond, WA, United States
Atlanta, United States
Charlotte, United States
Dallas, United States
Redmond, United States

$142,800 to $304,200 USD / year

Apply on apply.careers.microsoft.com About employer

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Job details

Pay: $142,800 to $304,200 USD / year
Apply by: May 10, 2027
Posting language: English
Posted: Nov 11, 2026

Original job description

Overview

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? Join Engineering Operations (EngOps) – the organization driving operational excellence across the Microsoft Cloud to strengthen quality, reliability, security, and customer trust. As part of EngOps, you’ll design solutions that prevent issues before they happen, embed AI-powered automation, and turn signals into actions that deliver measurable customer impact. Our culture of empowerment, inclusion, and growth mindset defines how we work.

Advanced Cloud Engineering & Supportability (ACES) is the EngOps organization responsible for mission critical support and supportability for Azure’s most demanding environments, including Government and Sovereign Cloud. Within ACES, the Sovereign team delivers mission-critical support and supportability for Azure’s most demanding sovereign and regulated environments. We operate with an AI-first, engineering-led approach that leverages automation and intelligence across detection, diagnosis, and resolution to drive system-level improvements. Our focus is on ensuring reliability, compliance, and resiliency at scale for customers where failure is not an option

The Customer Experience Engineering Manager is a people and execution leader within Advanced Cloud Engineering & Supportability (ACES), operating as part of Engineering Operations (EngOps). This role is accountable for support execution and incident leadership in Government, Sovereign Cloud, and other high-consequence environments, while ensuring that learning from support cases and incidents is systematically translated into durable product, platform, and supportability improvements. In ACES, support is not a queue, it's engineering better outcomes. Managers lead teams that protect customer trust during critical moments and close the loop by reducing recurring operational demand at the source using AI assisted workflows and agents.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Lead the shift to AI-first support: design, deploy and run agent-assisted workflows for triage, case summaries, diagnostics, routing and knowledge retrieval that cut engineer toil and speed up response
Reduce case volume at the source: use case and incident data to find the top recurring drivers, and partner with product teams to remove them through self-help content, automated diagnostics or proactive detection. Track impact through deflection and recurrence rates.
Turn engineer know-how into automation: build a habit of documenting fixes in a form that AI agents and automated runbooks can reuse.
Own end‑to‑end support response and incident execution, including clear ownership, rapid mitigation, and predictable outcomes within 24x7x365 support environment.
Partner with product teams to convert support and incident learnings into diagnostics, automation, standards, or platform changes.
Build and develop high‑performing teams operating in high‑pressure, high‑trust environments.
Participate in on-call rotations to lead triage, incident response, and escalation management for high-severity issues.

Other:

Embody our company's Culture and Values.

Qualifications

Required/minimum qualifications:

Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 6+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
OR equivalent experience.
1+ year(s) of customer facing experience.

Other Requirements:

Citizenship & Citizenship Verification: This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations or Export Administration Regulations, the EU Dual Use Regulation, and/or other export control regulations. As a condition of employment, the successful candidate will be required to provide either proof of their country of citizenship or proof of their U.S. permanent residency or other protected status (e.g., under 8 U.S.C. 1324b(a)(3)) for assessment of eligibility to access the export-controlled information. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport. Lawful permanent residents, refugees, and asylees may verify status using other documents, where applicable.
Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

Additional or preferred qualifications:

Master's Degree in Engineering, or related field AND 8+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
OR Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 12+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
OR equivalent experience.
3+ years of customer facing experience.
5+ years people management experience.
Experience in leading technical support, reliability, or engineering operations teams.
Experience in government, sovereign, or regulated environments.
A track record of building & implementing automation or AI/LLM-based tools.

#ACES #EngOpsACES

Customer Experience Engineering M5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Apply on apply.careers.microsoft.com About employer

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Jobs in the United States