Jobs in the United States

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Added 1 min ago
AID&E - Databricks Data Engineer - Manager - Tech Cons - Open Location
EY
Saint Louis, MO
To qualify for the role, you must have:
Added 1 min ago
AID&E - Databricks Data Engineer - Manager - Tech Cons - Open Location
EY
Jefferson City, MO
To qualify for the role, you must have:
Added 1 min ago
AID&E - Databricks Data Engineer - Manager - Tech Cons - Open Location
EY
Kansas City, MO
To qualify for the role, you must have:
Added 4 mins ago
Software Engineer-1
Coinbase
Jefferson City, MO
2+ years of software engineering experience building and operating backend systems, ideally in fintech, payments, or crypto.
Added 8 mins ago
Data Center Technician III, Deployment Support
Google
Kansas City, MO
+ Must have the ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required
Added 8 mins ago
OT Security Platform Engineer - Dragos
Cognizant
Jefferson City, MO
We are seeking an experienced OT Security Platform Engineer / Technical Lead to own and operate the Dragos security monitoring platform across a global manufacturing environment. This is a…
Added 10 mins ago
Remote Support Engineer - MR/CT
Canon USA & Affiliates
Jefferson City, MO
The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical Systems customers across multiple…
Added 11 mins ago
Lead Information Security Engineer - Red Team
Lumen
Augusta, ME
Red Team - Lead Information Security Engineer
Added 16 mins ago
M
Customer Experience Engineering Manager
Microsoft
GA · NC · TX · WA · Atlanta, GA · Charlotte, NC · Dallas, TX · Redmond, WA · Atlanta · Charlotte · Dallas · Redmond
- $142,800 to $304,200 USD / year
…within Advanced Cloud Engineering & Supportability (ACES), operating as part of Engineering Operations (EngOps). This role is accountable for support execution and incident leadership in…
Added 18 mins ago
M
Software Engineer II and Senior Software Engineer (Mutiple Positions)
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $102,100 to $202,200 USD / year
As a Full-Stack Software Engineer, you will take hands-on technical leadership for central areas of the product experience. You will work across modern web experiences, API contracts,…
Added 21 mins ago
Cloud Solutions Architect (6122-1)
Tri-Force Consulting Services, Inc.
New York, NY
The MTA is seeking a Senior Cloud Solutions Architect / Cloud Engineer/Application Architect with deep expertise in AI agentic architecture,
Added 29 mins ago
G
Electrical Engineer
GPAC
Forsyth, MT
- $85,000 to $120,000 USD / year
gpac is recruiting an Electrical Engineer to join an established engineering team at a major power generation facility. This role combines electrical and controls project work with hands-on…
Added 31 mins ago
Career Fair Applications
Employee Owned Holdings, Inc.
Houston, TX
Employee Owned Holdings, Inc. (EOH) is a holding company of three operating companies in the hydraulic and fluid power industry:
Added 31 mins ago
Career Fair Applications
Employee Owned Holdings, Inc.
New Orleans, LA
Employee Owned Holdings, Inc. (EOH) is a holding company of three operating companies in the hydraulic and fluid power industry:
Added 31 mins ago
Career Fair Applications
Employee Owned Holdings, Inc.
Tampa, FL
Employee Owned Holdings, Inc. (EOH) is a holding company of three operating companies in the hydraulic and fluid power industry:
Added 31 mins ago
Career Fair Applications
Employee Owned Holdings, Inc.
Seattle, WA
Employee Owned Holdings, Inc. (EOH) is a holding company of three operating companies in the hydraulic and fluid power industry:
Added 31 mins ago
Career Fair Applications
Employee Owned Holdings, Inc.
Portland, OR
Employee Owned Holdings, Inc. (EOH) is a holding company of three operating companies in the hydraulic and fluid power industry:
Added 31 mins ago
Career Fair Applications
Employee Owned Holdings, Inc.
Grand Prairie, TX
Employee Owned Holdings, Inc. (EOH) is a holding company of three operating companies in the hydraulic and fluid power industry:
Added 31 mins ago
Electrical Arc Furnace (EAF) Specialist
Mesabi Metallics Company LLC
IA
Coordinate with commissioning and future plant operations teams to develop standard operating procedures (SOPs), maintenance strategies, spare parts planning, and operator training programs.
Added 31 mins ago
Plate Mill Specialist (Flat Products)
Mesabi Metallics Company LLC
IA
Coordinate with commissioning and future plant operations teams to develop standard operating procedures (SOPs), roll shop management practices, maintenance strategies, spare parts…
Added 51 mins ago
R
Senior Platform Engineer
Rally
Remote, United States
- $190,000 to $210,000 USD / year
What: As a Senior Platform Engineer, you'll own the backend systems that make Rally's control plane trustworthy - governance, permissions, consent, and audit - so that every agent, MCP…
Added 1 hour ago
FH
Civil Engineer (Highway) (PDP) (Direct Hire)
Federal Highway Administration
Phoenix, AZ · Augusta, ME · Little Rock, AR · Vancouver, WA · Olympia, WA · Lakewood, CO · Salt Lake City, UT · Washington, DC · Bismarck, ND · Carson City, NV · Trenton, NJ · Austin, TX · Harrisburg, PA · Columbus, OH · Salem, OR · Lansing, MI
- $50,460 to $90,540 USD / year
To qualify for the GS-07 on Experience, you must have at least one year of experience equal or equivalent to the GS-05 it must include: · To qualify for the GS-09 on Experience, you must have at least one year of experience equal or equivalent to the GS-07 it must include:
Added 1 hour ago
FH
Civil Engineer (Structural) - DIRECT HIRE
Federal Highway Administration
Dover, DE
- $98,630 to $152,471 USD / year
To qualify for the GS-12, you must have at least one year of experience equal or equivalent to the GS-11, it must include: · To qualify for the GS-13, you must have at least one year of experience equal or equivalent to the GS-12, it must include:
Added 1 hour ago
Marketing Lead, Growth
Sumble Inc
Remote, United States
This is a core seat on the new marketing team. We want an engineer-minded marketer who treats growth as a system: you'll design the experiments, work closely with product and engineering,…
Added 1 hour ago
Marketing Lead, PMM
Sumble Inc
Remote, United States
This is a core seat on the new marketing team. We want an engineer-minded marketer who treats growth as a system: you'll design the experiments, work closely with product and engineering,…

Customer Experience Engineering Manager

Microsoft · GA, United States · NC, United States · TX, United States · WA, United States · Atlanta, GA, United States · Charlotte, NC, United States · Dallas, TX, United States · Redmond, WA, United States · Atlanta, United States · Charlotte, United States · Dallas, United States · Redmond, United States · $142,800 to $304,200 USD / year

Apply on apply.careers.microsoft.com About employer

Microsoft

Customer Experience Engineering Manager

GA, United States
NC, United States
TX, United States
WA, United States
Atlanta, GA, United States
Charlotte, NC, United States
Dallas, TX, United States
Redmond, WA, United States
Atlanta, United States
Charlotte, United States
Dallas, United States
Redmond, United States

$142,800 to $304,200 USD / year

Apply on apply.careers.microsoft.com About employer

Applications open in a new tab.

Job details

Pay: $142,800 to $304,200 USD / year
Apply by: May 10, 2027
Posting language: English
Posted: Nov 11, 2026

Original job description

Overview

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? Join Engineering Operations (EngOps) – the organization driving operational excellence across the Microsoft Cloud to strengthen quality, reliability, security, and customer trust. As part of EngOps, you’ll design solutions that prevent issues before they happen, embed AI-powered automation, and turn signals into actions that deliver measurable customer impact. Our culture of empowerment, inclusion, and growth mindset defines how we work.

Advanced Cloud Engineering & Supportability (ACES) is the EngOps organization responsible for mission critical support and supportability for Azure’s most demanding environments, including Government and Sovereign Cloud. Within ACES, the Sovereign team delivers mission-critical support and supportability for Azure’s most demanding sovereign and regulated environments. We operate with an AI-first, engineering-led approach that leverages automation and intelligence across detection, diagnosis, and resolution to drive system-level improvements. Our focus is on ensuring reliability, compliance, and resiliency at scale for customers where failure is not an option

The Customer Experience Engineering Manager is a people and execution leader within Advanced Cloud Engineering & Supportability (ACES), operating as part of Engineering Operations (EngOps). This role is accountable for support execution and incident leadership in Government, Sovereign Cloud, and other high-consequence environments, while ensuring that learning from support cases and incidents is systematically translated into durable product, platform, and supportability improvements. In ACES, support is not a queue, it's engineering better outcomes. Managers lead teams that protect customer trust during critical moments and close the loop by reducing recurring operational demand at the source using AI assisted workflows and agents.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Lead the shift to AI-first support: design, deploy and run agent-assisted workflows for triage, case summaries, diagnostics, routing and knowledge retrieval that cut engineer toil and speed up response
Reduce case volume at the source: use case and incident data to find the top recurring drivers, and partner with product teams to remove them through self-help content, automated diagnostics or proactive detection. Track impact through deflection and recurrence rates.
Turn engineer know-how into automation: build a habit of documenting fixes in a form that AI agents and automated runbooks can reuse.
Own end‑to‑end support response and incident execution, including clear ownership, rapid mitigation, and predictable outcomes within 24x7x365 support environment.
Partner with product teams to convert support and incident learnings into diagnostics, automation, standards, or platform changes.
Build and develop high‑performing teams operating in high‑pressure, high‑trust environments.
Participate in on-call rotations to lead triage, incident response, and escalation management for high-severity issues.

Other:

Embody our company's Culture and Values.

Qualifications

Required/minimum qualifications:

Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 6+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
OR equivalent experience.
1+ year(s) of customer facing experience.

Other Requirements:

Citizenship & Citizenship Verification: This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations or Export Administration Regulations, the EU Dual Use Regulation, and/or other export control regulations. As a condition of employment, the successful candidate will be required to provide either proof of their country of citizenship or proof of their U.S. permanent residency or other protected status (e.g., under 8 U.S.C. 1324b(a)(3)) for assessment of eligibility to access the export-controlled information. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport. Lawful permanent residents, refugees, and asylees may verify status using other documents, where applicable.
Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

Additional or preferred qualifications:

Master's Degree in Engineering, or related field AND 8+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
OR Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 12+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
OR equivalent experience.
3+ years of customer facing experience.
5+ years people management experience.
Experience in leading technical support, reliability, or engineering operations teams.
Experience in government, sovereign, or regulated environments.
A track record of building & implementing automation or AI/LLM-based tools.

#ACES #EngOpsACES

Customer Experience Engineering M5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Apply on apply.careers.microsoft.com About employer

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Jobs in the United States