Jobs in the United States

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Distinguished Engineer
Autodesk
Remote, United States
As a Distinguished Engineer, you will serve as a hands-on technical leader driving the next generation of Data Engineering capabilities, including Data Governance, Enterprise Data products…
Added 6 mins ago
Lead QA Engineer - AI & Test Automation (Workforce Management)
Symmetrio
Remote, United States
Symmetrio is recruiting a Lead QA Engineer – AI & Test Automation to support a large-scale enterprise workforce transformation initiative centered around a greenfield implementation of…
Added 6 mins ago
S
Senior Electrical Engineer
Symmetrio
Melbourne, FL
- $150,000 to $175,000 USD / year
This is a fully on-site position, 5 days per week, based in Melbourne, FL
Added 6 mins ago
Site Reliability Engineer
Symmetrio
Remote, United States
Candidates must reside in the Pacific Time Zone
Added 6 mins ago
Voice Network Engineer
Leidos
Greenbelt, MD
The AEGIS Sector at Leidos is seeking a highly skilled Voice Network Engineer to support NASA's enterprise communications environment. This position plays a critical role in the…
Added 7 mins ago
IG
Top Secret Applied AI/ML Engineer
Insight Global
Fort Meade, MD
- $75 to $115 USD / hour
Insight Global is seeking a Top Secret Applied AI/ML Engineer to support the design, development, and deployment of next-generation artificial intelligence capabilities within a growing…
Added 7 mins ago
Lead Software Engineer - ERP Procurement Systems (Remote)
CareFirst
Columbia, MD
CareFirst is seeking a Lead Software Engineer for ERP Procurement Systems to provide technical leadership for the applications, integrations, and data that enable source-to-pay and…
Added 7 mins ago
Lead Software Engineer - ERP Financial Systems (Remote)
CareFirst
Columbia, MD
CareFirst is seeking a Lead Software Engineer for ERP Financial Systems to provide technical leadership for the applications, integrations, and data that enable enterprise accounting and…
Added 7 mins ago
Senior Mobile Engineer
Kelly Services
Baltimore, MD
We are seeking a Senior Mobile Engineer to help build and evolve our mobile experience across iOS and Android.
Added 7 mins ago
EG
Automated Test Engineer
Eliassen Group
Annapolis, MD
- $40 to $50 USD / hour
Our client seeks an Automated Test Engineer to support Hivemind by monitoring and maintaining large volumes of automated tests, troubleshooting failures, and driving bug resolution across…
Added 7 mins ago
Corporate Engineer II - Powerhouse
ASR Group/Domino Sugar
Baltimore, MD
The Corporate Engineer II - Powerhouse will provide engineering support across the group to improve equipment reliability, operating efficiency, safety and service quality, with a focus on…
Added 9 mins ago
Data Center Technician II
Google
Ridgeville, SC
Must have the ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required
Added 17 mins ago
EG
Automated Test Engineer
Eliassen Group
Providence, RI
- $40 to $50 USD / hour
Our client seeks an Automated Test Engineer to support Hivemind by monitoring and maintaining large volumes of automated tests, troubleshooting failures, and driving bug resolution across…
Added 19 mins ago
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Senior II Site Reliability Engineer
Akamai Technologies, Inc.
Jefferson City, MO
- $146,400 to $263,600 USD / year
Our team uses large datasets to analyze and measure the performance and reliability of our platform. We are networking data scientists: we combine our knowledge of data analysis,…
Added 19 mins ago
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Senior Network Engineer - DDoS
Akamai Technologies, Inc.
Jefferson City, MO
- $112,500 to $202,500 USD / year
As a Senior Network Engineer, you will lead efforts in designing, implementing, and automating Akamai's global network infrastructure. You will address complex issues in routing, data…
Added 21 mins ago
Software Engineer-1
Coinbase
Jefferson City, MO
Execute performance, scalability, and reliability improvements across distributed systems, identifying bottlenecks and driving fixes before they impact customers.
Added 23 mins ago
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Genesys Cloud - Operations Engineer
Jobgether
Remote, United States
- $89,000 to $121,400 USD / year
The Genesys Cloud - Operations Engineer is responsible for supporting, maintaining, and continuously improving enterprise contact center and telecommunications infrastructure. This role…
Added 24 mins ago
Automation Equipment Engineer
SwiftX Inc.
Carteret, NJ
3. Preventive Maintenance & Reliability Improvement
Added 25 mins ago
Data Center Technician III, Deployment Support
Google
Kansas City, MO
+ Must have the ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required
Added 25 mins ago
Network Operations Engineer
Deloitte
Kansas City, MO
As a Network Operations Engineer, you will provide hands-on operational, engineering, and troubleshooting support across a complex global network environment. You will work alongside…
Added 25 mins ago
Network Operations Engineer
Deloitte
Saint Louis, MO
As a Network Operations Engineer, you will provide hands-on operational, engineering, and troubleshooting support across a complex global network environment. You will work alongside…
Added 26 mins ago
Software Engineer, Product
Sweep360
NY · New York, NY
TL;DR – We’re building humanity’s defense layer for the AI age and are looking for a Firmware Engineer to build systems that operate in real environments and survive contact with reality.
Added 26 mins ago
Machine Learning Engineer
Sweep360
NY · New York, NY
TL;DR – We’re building humanity’s defense layer for the AI age and are looking for an exceptional machine learning engineer to build the AI decision system that turns raw signals into…
Added 27 mins ago
Security Engineer (St. Louis)
World Wide Technology
Saint Louis, MO
This Security Engineer will be embedded with the platform engineering team and will focus on strengthening the security of Kubernetes and Red Hat OpenShift platforms and the services…
Added 27 mins ago
Applied AI Health System Engineer [Health Services-Provider] - Senior Manager
PwC
Kansas City, MO
What You Must Have

Customer Experience Engineering Manager

Microsoft · GA, United States · NC, United States · TX, United States · WA, United States · Atlanta, GA, United States · Charlotte, NC, United States · Dallas, TX, United States · Redmond, WA, United States · Atlanta, United States · Charlotte, United States · Dallas, United States · Redmond, United States · $142,800 to $304,200 USD / year

Apply on apply.careers.microsoft.com About employer

Microsoft

Customer Experience Engineering Manager

GA, United States
NC, United States
TX, United States
WA, United States
Atlanta, GA, United States
Charlotte, NC, United States
Dallas, TX, United States
Redmond, WA, United States
Atlanta, United States
Charlotte, United States
Dallas, United States
Redmond, United States

$142,800 to $304,200 USD / year

Apply on apply.careers.microsoft.com About employer

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Job details

Pay: $142,800 to $304,200 USD / year
Apply by: May 10, 2027
Posting language: English
Posted: Nov 11, 2026

Original job description

Overview

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? Join Engineering Operations (EngOps) – the organization driving operational excellence across the Microsoft Cloud to strengthen quality, reliability, security, and customer trust. As part of EngOps, you’ll design solutions that prevent issues before they happen, embed AI-powered automation, and turn signals into actions that deliver measurable customer impact. Our culture of empowerment, inclusion, and growth mindset defines how we work.

Advanced Cloud Engineering & Supportability (ACES) is the EngOps organization responsible for mission critical support and supportability for Azure’s most demanding environments, including Government and Sovereign Cloud. Within ACES, the Sovereign team delivers mission-critical support and supportability for Azure’s most demanding sovereign and regulated environments. We operate with an AI-first, engineering-led approach that leverages automation and intelligence across detection, diagnosis, and resolution to drive system-level improvements. Our focus is on ensuring reliability, compliance, and resiliency at scale for customers where failure is not an option

The Customer Experience Engineering Manager is a people and execution leader within Advanced Cloud Engineering & Supportability (ACES), operating as part of Engineering Operations (EngOps). This role is accountable for support execution and incident leadership in Government, Sovereign Cloud, and other high-consequence environments, while ensuring that learning from support cases and incidents is systematically translated into durable product, platform, and supportability improvements. In ACES, support is not a queue, it's engineering better outcomes. Managers lead teams that protect customer trust during critical moments and close the loop by reducing recurring operational demand at the source using AI assisted workflows and agents.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Lead the shift to AI-first support: design, deploy and run agent-assisted workflows for triage, case summaries, diagnostics, routing and knowledge retrieval that cut engineer toil and speed up response
Reduce case volume at the source: use case and incident data to find the top recurring drivers, and partner with product teams to remove them through self-help content, automated diagnostics or proactive detection. Track impact through deflection and recurrence rates.
Turn engineer know-how into automation: build a habit of documenting fixes in a form that AI agents and automated runbooks can reuse.
Own end‑to‑end support response and incident execution, including clear ownership, rapid mitigation, and predictable outcomes within 24x7x365 support environment.
Partner with product teams to convert support and incident learnings into diagnostics, automation, standards, or platform changes.
Build and develop high‑performing teams operating in high‑pressure, high‑trust environments.
Participate in on-call rotations to lead triage, incident response, and escalation management for high-severity issues.

Other:

Embody our company's Culture and Values.

Qualifications

Required/minimum qualifications:

Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 6+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
OR equivalent experience.
1+ year(s) of customer facing experience.

Other Requirements:

Citizenship & Citizenship Verification: This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations or Export Administration Regulations, the EU Dual Use Regulation, and/or other export control regulations. As a condition of employment, the successful candidate will be required to provide either proof of their country of citizenship or proof of their U.S. permanent residency or other protected status (e.g., under 8 U.S.C. 1324b(a)(3)) for assessment of eligibility to access the export-controlled information. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport. Lawful permanent residents, refugees, and asylees may verify status using other documents, where applicable.
Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

Additional or preferred qualifications:

Master's Degree in Engineering, or related field AND 8+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
OR Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 12+ years experience in technology industry, cloud, technical support, and/or customer experience engineering
OR equivalent experience.
3+ years of customer facing experience.
5+ years people management experience.
Experience in leading technical support, reliability, or engineering operations teams.
Experience in government, sovereign, or regulated environments.
A track record of building & implementing automation or AI/LLM-based tools.

#ACES #EngOpsACES

Customer Experience Engineering M5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Apply on apply.careers.microsoft.com About employer

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Jobs in the United States