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Miccosukee Resort & Gaming

Learning and development Specialist

Miami, FL, United States

Apply on workforcenow.adp.com About employer

Applications open in a new tab.

Job details

Posting language: English

Original job description

Learning and development Specialist Job Summary We are looking for an experienced Learning and development Specialist to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way. In this role, you will lead both in-person and online training programs, champion employee engagement through recognition programs and team events, and keep our team members informed and connected through regular communications. Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Room & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination. We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times' Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025. We are seeking passionate, service-oriented individuals to join our exceptional team. If you're ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you!

Qualifications

Must be able to communicate in English; bilingual is a plus
Bachelor's degree or equivalent
3 to 5 years of casino, gaming, hotel, resort, or hospitality experience
Must be able to obtain and maintain a Tribal Gaming License
2+ years of supervisory, management, or training experience
Experience developing and delivering employee training programs, both in-person and online
Experience using ADP (such as ADP Workforce Now and its learning tools) to build, assign, and track online training courses; experience with other Learning Management Systems (LMS) is a plus
Ability to create engaging e-learning content, including presentations, videos, quizzes, and assessments
Strong knowledge of onboarding, employee development, coaching, and performance improvement
Experience planning and coordinating employee engagement programs and events, such as recognition programs, rallies, and holiday celebrations
Strong written communication skills, with experience producing internal communications such as newsletters, announcements, and text/mobile messaging
Knowledge of casino operations, guest service standards, and hospitality practices
Familiarity with gaming regulations, compliance, AML/BSA, Title 31, and responsible gaming
Strong presentation, communication, leadership, and organizational skills
Proficiency in Microsoft Office; experience with design or newsletter tools (e.g., Canva) is a plus
Ability to create training materials, SOPs, assessments, and job aids
Ability to manage multiple projects, events, and deadlines simultaneously
Ability to work effectively in a fast-paced, 24/7 casino/hospitality environment, including evenings, weekends, and holidays as needed to support training sessions and team member events
Hospitality or training certifications preferred
Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines
Must be able to frequently move freely about the property, maintain manual dexterity to operate job-related equipment, such as telephones, copiers, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction
Be able to work indoors and be exposed to various environmental contaminants including smoke
Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned, including event setup
Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives
Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner
Must be able to address stressful situations with clients with dignity and the utmost tact and politeness
Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods

Responsibilities

The primary responsibility of the Learning and development Specialist is to design, deliver, and manage training programs, both in-person and online through ADP, while leading employee relations activities and internal communications that build an engaged, informed, and compliant workforce. All duties are to be performed in accordance with departmental and Tribal Gaming Agency policies, practices, and procedures. Training & Development

Develop, implement, and manage employee training programs
Conduct new-hire orientation, onboarding, and department-specific training
Deliver ongoing training on guest service, hospitality standards, and operational procedures
Ensure employees receive required gaming, compliance, safety, and regulatory training
Partner with department leaders to identify training and performance needs
Develop training materials, presentations, SOPs, job aids, and assessments
Evaluate training effectiveness and make improvements as needed
Coach and mentor employees and supervisors to support professional development
Coordinate leadership and career-development programs

Online Training (ADP)

Create, build, and implement online training courses and learning paths in ADP
Assign required courses to team members by department, position, or hire date, and manage due dates and reminders
Convert existing in-person training content into engaging online modules
Monitor course completion, assessment scores, and certifications through ADP reporting, and follow up with team members and managers on overdue training
Maintain accurate training records in ADP for audits and regulatory requirements
Serve as the primary point of contact for team members and managers with questions about online training

Employee Relations & Engagement

Lead the Employee of the Month program, including managing nominations, coordinating selection, and planning recognition and awards
Plan, organize, and execute pep rallies and other team member engagement events
Plan and coordinate holiday parties and seasonal celebrations for team members across all shifts
Manage event budgets, vendors, supplies, decorations, and logistics
Partner with department leaders to promote participation and recognize team member achievements
Gather team member feedback to improve engagement programs and events
Promote a positive workplace culture that reflects the MICCO way

Employee Communications

Lead weekly training sessions and communication huddles to share updates, reinforce standards, and keep team members informed
Write, design, and distribute a monthly team member newsletter featuring company news, recognition, upcoming events, training reminders, and policy updates
Manage text message communications to team members, including announcements, event reminders, and training notifications, in accordance with company policy and applicable opt-in requirements
Maintain accurate team member contact lists for communication purposes
Ensure all communications are clear, timely, consistent, and reach team members on every shift

General

Stay current on casino regulations, hospitality trends, training best practices, and employee engagement strategies
Collaborate with HR, Compliance, Operations, and department management
Promote a culture of exceptional guest service, compliance, and continuous learning

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts or working conditions associated with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail. All Miccosukee Casino & Resort Team Members are expected to always conduct and carry themselves in a professional manner and to observe the Company's standards, work requirements and rules of conduct. The Casino & Resort will function seven days a week, 24 hours a day. We may find it necessary to reschedule shifts according to our business volume. You must be willing and available to fulfill these demands. While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team members will frequently be asked to use hands and arms to carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision. While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. This is a smoking environment.

Apply on workforcenow.adp.com About employer

More about this job

Skills

Bilingualism
Staff training
ADP
ADP Workforce Now
Learning management systems
LMS
E-learning
Presentation skills
Onboarding
Coaching
Communication skills
Regulatory compliance
Anti-money laundering
Leadership
Organizational skills
Microsoft Office
Canva
Create training materials
Employee relations
Evaluate training
Reporting
Logistics
Casino policies

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Work requirements

Jobs in the United States