Bingo Office Clerk (Plus Tips)

DepartmentBingo Job TitleBingo Office Clerk Hours, Days and Shift of WorkFlexible Position SupervisorBingo Director Job SummaryPerforms general office duties within the Bingo Department, providing administrative and clerical support to all areas of Bingo operations. Job Duties / Tasks / Results / ResponsibilitiesSupport all areas within Bingo operationsBe knowledgeable of all bingo games, specials, and promotionsVerify winning cards, calculate prize amounts, and distribute funds to winning customersPerform cash and credit card transactionsProvide customer service to all Bingo playersAttend required training related to gaming operations and regulatory requirementsPerform all functions in accordance with applicable Tribal, Federal, and other relevant laws, rules, and gaming regulationsRemain current on all rules and regulations to ensure complianceAll staff members are expected to adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies and to work collaboratively while supporting all teams they interact with to achieve the Enterprise’s objectivesPerform any other duties as required, consistent with the position, department, and organization Knowledge, Skills, and Abilities RequiredHigh school diploma or equivalentBasic mathematical skillsMaintain compliance with Tribal Internal Control Standards (TICS) and Minimum Internal Control Standards (MICS)Cash handling and credit card transaction experience preferredBasic knowledge of proper office proceduresMinimum of one year of customer service experience preferredBe courteous and demonstrate genuine care for all coworkers and guestsAbility to work effectively in a team environmentProficient in the English languageA second language is an assetAbility to handle multiple tasks in a fast-paced, ever-changing environmentMaintain a professional appearance and demeanor at all timesExcellent guest service and communication skillsStrong interpersonal skills with an outgoing personalityAbility to remain calm in difficult situationsWillingness to work a variety of day, night, and weekend shiftsMeet or exceed customer expectations and respond to all related inquiriesAbility to effectively handle workplace issues, including anticipating, preventing, identifying, and resolving problems as necessary Physical Demands / RequirementsMost of the time is spent standing or walking; there may also be requirements to lift moderate weight (10–20 pounds) Work Environment / ConditionsTypically located in a comfortable area. There may be regular exposure to mild discomfort from factors such as dust, odors, extreme temperatures, inclement weather, noise, or lightingThis is a smoking environment This job description is not intended to be an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this position. While it is intended to accurately reflect the current tasks performed, management reserves the right to revise duties or require additional responsibilities as circumstances dictate. The Resort and Gaming operations function seven days a week, 24 hours a day. It may be necessary to reschedule shifts according to business volume, and you must be willing and available to meet these demands. While performing the duties of this job, the team member will regularly be required to walk, stand, and sit. The associate will occasionally be required to climb and maintain balance. Additionally, the team member will frequently use hands and arms to carry and lift items. Specific vision abilities required include close vision and distance vision. The work environment characteristics described are representative of those a team member encounters while performing the essential functions of this job. While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high noise levels. The team member may also come into contact with noxious and abrasive chemicals that must be handled properly to ensure the safety of the team member and others.