Water and Sewer Customer Service Representative 2 (Controller Division)

Minimum Qualifications

One year of experience as a Miami-Dade County Customer Service Representative 1; or high school diploma or GED, and two years of experience performing customer service functions are required.

Recruitment Notes

The incumbent in this position will be responsible for reviewing collections and government accounts, monitoring daily worklists for delinquent accounts across various collection types, and conducting account research using internal systems and external resources. This position entails preparing and mailing collection notices, as well as initiating and monitoring field activities. This position will be tasked with contacting customers via phone, email or written correspondence to recover outstanding balances on public record requests, restitution payments, interdepartmental contracts and real estate lease invoices.