Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
Residential Aide
PROMESA R.H.C.F.
New York City, NY
Maintain working knowledge of all technological systems used by the program and affiliates.
Added just now
Patient Scheduling Specialist
BC Beacon Cancer Care, PLLC
Coeur d'Alene, ID
…acting as a patient advocate, responsible for the helping with support service needs, and providing applicable information within guidelines of Beacon policies, state & federal laws/…
Added just now
Assistant Drive Up and Go Supervisor
Albertsons Companies
WAKEFIELD, MA · Wakefield, MA
…operations, ensure accurate and timely order completion, and support strong customer satisfaction while driving digital sales growth. This role offers a fast‑paced, hands‑on environment…
Added just now
Assistant Meat Manager
Albertsons Companies
ASHLAND, MA · Ashland, MA
…standards, food safety, and customer experience work together to support store…
Added just now
Assistant Meat Manager
Albertsons Companies
WAKEFIELD, MA · Wakefield, MA
…standards, food safety, and customer experience work together to support store…
Added just now
Dentist
Planned Systems International, Inc.
Los Fresnos, TX
Cognito LLC a Planned Systems International (PSI) joint venture, is seeking a Dentist to support the ICE Health Services Corps (IHSC) at the Port Isabel Service Processing Center in Los…
Added just now
Assistant Drive Up and Go Supervisor
Albertsons Companies
NEWBURYPORT, MA · Newburyport, MA
…operations, ensure accurate and timely order completion, and support strong customer satisfaction while driving digital sales growth. This role offers a fast‑paced, hands‑on environment…
Added just now
CI
SAP CAR Audit Consultant
C5MI Insight
Remote, United States
- $120,000 to $150,000 USD / year
…and translates them into inbound and outbound processes that support the POS and e-commerce platforms integrating with SAP CAR and SAP…
Added just now
Senior Software Engineer (5829) (Boulder, CO) (Secret)
SMX
Boulder, CO
…MEO, HEO, and GEO). We build, integrate, and operationally support our customers’ emerging space-ground systems to include real-time data processing frameworks, sensor data processing, and…
Added just now
Field Service Technician
Crown Equipment Corporation
Easley, SC
Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than…
Added just now
Field Service Technician
Crown Equipment Corporation
Greenville, SC
Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than…
Added just now
Entry Level Engineer - AT
BWXT
Lynchburg, VA
Support the design, analysis, testing, and development of advanced nuclear systems, including next-generation reactors, radioisotope production systems, and space nuclear propulsion…
Added 1 min ago
Lead, AI Engineer
Royal Caribbean Cruises Ltd
Miami, FL
Set the testing strategy for Gen AI systems, including unit, integration, contract, end-to-end, regression, load, and security testing for APIs, retrieval pipelines, agents, and tool…
Added 1 min ago
Lead, Community Impact Administration and Data
Royal Caribbean Cruises Ltd
Miami, FL
…managing the data, reporting, trackers, and administrative systems for both the Royal Caribbean Group Foundation, the company’s 501(c)(3) charitable foundation, and Community Engagement,…
Added 1 min ago
Service Outbound BDC Representative
AL Packer Ford Royal Palm Beach
Royal Palm Beach, FL
…Development Center (BDC) Representative to join our service support team. This role is responsible for managing inbound and outbound customer communication, setting appointments, and…
Added 1 min ago
N
Software Engineer
NBCUniversal
New York, NY
- $105,000 to $145,000 USD / year
Design, develop, and maintain high-performance software systems and features, primarily using Go, to support large-scale video streaming platforms such as Peacock and NOW/WOW.
Added 1 min ago
Store Manager in Training
HOUCHENS FOOD GROUP INC
Hazard, KY
Seek coaching and feedback from Store Managers and District Leadership to support professional growth.
Added 1 min ago
OV
Vice President, Finance | Full-Time | Denver Tech Center
Oak View Group
Denver, CO
- $225,000 to $250,000 USD / year
- Full-time
Respond to client requests, providing timely support and effective solutions while maintaining strong client relationships.
Added 1 min ago
Summer 2027 UCD Reporting and Analytics Undergraduate Intern
United Concordia Companies Inc
Remote, United States
…hands-on experience using data, reporting, and analytics to support business decision-making within United Concordia Dental. This learning-focused internship is designed to develop the next…
Added 1 min ago
D
TEACHER, SATURDAY SCHOOL
DPS
Denver, CO
- $50 USD / hour
…objectives and provide individualized instruction to students to support them in mastering the objectives. Create a positive classroom community and communicate with students' families…
Added 1 min ago
I
HR Coordinator
IAVI
Jersey City, NJ · New York, NY · San Diego, CA
- $25 to $30 USD / hour
…across HR operations, benefits, payroll, talent acquisition, HR systems, and colleague support, providing an opportunity to learn and contribute across the full employee lifecycle. The HR…
Added 1 min ago
ServiceNow Platform Administrator (Engineer)
Thrivent Financial for Lutherans
Remote, United States
Support and troubleshoot integrations with third party systems
Added 1 min ago
TF
Talent Acquisition Operations Intern - Spring 2027
Thrivent Financial for Lutherans
Remote, United States
- $23 to $26 USD / hour
You’ll work closely with the Advisor Growth Center of Excellence (COE) and regional Advisor Group leaders to support recruiting operations and learn the fundamentals of talent acquisition…
Added 1 min ago
TG
Quality Inspector
TRIGO Global Quality Solutions
Auburn Hills, MI
- Up to $16 USD / hour
Provide Quality services and support for all missions assigned to a manufacturing or warehouse site while ensuring a healthy and safe work environment.
Added 1 min ago
TG
Quality Inspector
TRIGO Global Quality Solutions
Vincennes, IN
- $17 to $17.75 USD / hour
Provide Quality services and support for all missions assigned to a manufacturing or warehouse site while ensuring a healthy and safe work environment.

Mia Aesthetics Services

IT Operations Analyst

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: 3+ years of experience in IT support, technical operations, systems support, or a related position.
Posting language: English
Posted: Nov 9, 2026

Original job description

Apply

Description

At Mia Aesthetics, we are not just leading the way in plastic surgery - we're redefining it. Our goal is simple: to ensure everyone has access to the highest quality plastic surgery without the premium price tag. With an elite team of plastic surgeons across the U.S. and a family of over 150,000 satisfied patients, we're on a mission to make beauty accessible to all.

Mia Aesthetics provides on-the-job training, professional development opportunities, opportunities for advancement, benefit offerings, and more.

Be a part of a team transforming lives and supporting dreams every day!

Requirements

Position Summary Mia Aesthetics is seeking an IT Operations Analyst to support our employees, maintain reliable technology operations, and identify opportunities to improve how our business uses technology.

This position combines hands-on IT support with cloud communications system administration, technical documentation, and continuous improvement. The analyst will serve as a primary resource for day-to-day issues involving our phone and contact center systems while also supporting employees across our clinics, corporate offices, and contact center operations. We are looking for someone who does more than resolve individual support tickets. The ideal candidate is curious, resourceful, and proactive. They investigate recurring problems, use available resources to troubleshoot unfamiliar issues, communicate clearly, and look for opportunities to eliminate unnecessary manual work.

The position offers an opportunity to develop deeper expertise in enterprise communications systems, including NICE CXone and RingCentral, while contributing to broader IT operational improvements.

Key Responsibilities

Communications & Contact Center Systems

Serve as a primary internal support resource for NICE CXone, RingCentral, and related communications applications.
Troubleshoot call connectivity, softphone, authentication, agent availability, and audio issues.
Develop a strong understanding of contact center queues, skills, agent assignments, and routing configurations.
Perform routine agent setup, configuration changes, and access updates as proficiency develops.
Coordinate with telecommunications vendors on issues requiring advanced troubleshooting or platform-level support.
Take ownership of vendor escalations, including gathering relevant information, communicating business impact, tracking progress, and validating resolution.
Maintain documentation for common communications system issues, configurations, and administrative procedures.

IT Support & Service Delivery

Provide technical support for employee issues that cannot be resolved through automation or self-service.
Troubleshoot Microsoft 365, Windows devices, business applications, authentication, connectivity, and common workplace technology issues.
Manage assigned support tickets through resolution, maintaining accurate documentation and timely communication.
Independently investigate technical issues using available documentation, system tools, and vendor resources.
Recognize incidents requiring escalation and promptly involve the appropriate technical resources.
Communicate clearly with employees regarding issue status, troubleshooting progress, and expected next steps.
Coordinate with Systems Administrators and external support providers when additional technical expertise or physical intervention is required.
Support employee onboarding, offboarding, and application access requests that require manual intervention.
Identify recurring support requests that may indicate underlying technica problems, training gaps, or opportunities for automation.

Documentation & Knowledge Management

Create and maintain clear technical procedures, troubleshooting guides, and employee-facing knowledge articles.
Document recurring issues, troubleshooting steps, root causes, and established resolutions.
Maintain accurate procedures for routine communications system administration and IT support activities.
Review existing documentation before escalating or repeating troubleshooting work.
Update documentation when systems, configurations, or procedures change.
Help improve the consistency, organization, and accessibility of IT knowledge resources.
Identify undocumented processes that create unnecessary dependencies on individual team members.

Operational Analysis & Continuous Improvement

Review support ticket trends to identify recurring issues and opportunities to reduce manual work.
Investigate why employees repeatedly encounter the same technical problems.
Work with business users to understand IT-related workflows and identify areas of unnecessary complexity or friction.
Recommend practical improvements to support processes, employee self-service, and technology usage.
Partner with Systems Administrators to test and implement approved improvements.
Help measure the effectiveness of operational improvements through ticket trends, recurring incident volumes, and user feedback.

Required Qualifications

3+ years of experience in IT support, technical operations, systems support, or a related position.
Experience supporting or troubleshooting cloud-based phone systems, unified communications platforms, or contact center technologies.
Working knowledge of Microsoft 365, Windows operating systems, and common business applications.
Experience troubleshooting authentication, application access, connectivity, and end-user technical issues.
Experience working with technical vendors and coordinating escalated support cases.
Strong analytical and troubleshooting skills, including the ability to investigate unfamiliar problems independently.
Strong written and verbal communication skills, with the ability to explain technical issues clearly to nontechnical employees.
Ability to create and maintain accurate technical documentation and user instructions.
Strong organizational skills and the ability to manage multiple priorities.
Demonstrated initiative in identifying problems, asking questions, and following issues through resolution.
Ability to recognize when additional assistance is needed and escalate appropriately.

Preferred Qualifications

Experience with NICE CXone, RingCentral, or comparable cloud communications platforms.
Experience administering routine configurations within a cloud phone or contact center platform.
Familiarity with Microsoft Entra ID, Intune, and identity and access management.
Experience supporting Salesforce or other enterprise CRM applications.
Experience with IT service management platforms such as Desk365, ServiceNow, or Jira Service Management.
Experience developing knowledge bases, standard operating procedures, or process documentation.
Exposure to workflow automation, employee self-service solutions, or process improvement initiatives.
Familiarity with incident management, change management, and IT service management best practices.
Experience supporting multi-location organizations or contact center environments.

Skills & Competencies Technical Troubleshooting Approaches problems systematically, gathers relevant information, uses available resources, and works toward identifying underlying causes rather than repeatedly applying temporary fixes.

Ownership & Accountability Takes responsibility for assigned issues, follows through on commitments, and ensures problems are resolved or appropriately escalated.

Communication Communicates proactively, provides clear updates, asks questions when information is missing, and is transparent when additional assistance or research is required.

Documentation & Knowledge Sharing Recognizes the value of documenting solutions and maintaining accurate procedures so issues can be resolved consistently and efficiently.

Critical Thinking & Initiative Looks beyond the immediate support request to identify recurring problems, inefficiencies, and opportunities for improvement.

Adaptability & Continuous Learning Comfortably learns new technologies, researches unfamiliar issues, and develops new technical capabilities as business needs evolve.

Business Awareness Understands that technology issues affect employee productivity, patient experience, and business operations, and prioritizes work accordingly

Apply About employer

Report this job