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Added 2 mins ago
MC
Workday Analyst
Montgomery College
MD
- $88,876 to $122,205 USD / year
The Workday Analyst is a fully proficient professional responsible for independently supporting, configuring, and optimizing Workday within their assigned domain (HCM, Finance, or…
Added 5 mins ago
MA
Senior Systems Analyst
Milwaukee Area Technical College
Milwaukee, WI
- $33.65 to $42.06 USD / hour
b) systems analysis, software engineering or software development
Added 5 mins ago
Cyber Security Analyst (Technical Solutions Delivery)
News Corporate Services Inc.
United States
Application Development background is a nice-to-have (Java, Python, or other related development experience is a strong plus).
Added 7 mins ago
Sr. Business Analyst (e-Commerce) (Korean Bilingual)
SBT Global, Inc.
Plano, TX
The role will primarily involve business analyst and communication with system development team work, but will also include some traditional user interface and application module management…
Added 7 mins ago
D
Innovation Sr Analyst
DAVITA
Denver, CO
- $62,000 to $95,000 USD / year
11/09/20262000 16th Street, Denver, Colorado, 80202, United States of AmericaInnovation Sr Analyst
Added 9 mins ago
GRANTS DATA ANALYST
Arizona Department of Administration
AZ
This position will engage in technical and professional duties in the development, analysis, and monitoring of budget, grant, compliance and professional development activities for grants…
Added 9 mins ago
AP
IT Service Support Senior Analyst
AstraZeneca Pharmaceuticals LP Company
Cambridge Kendall SQ, MA
- $64,028.8 to $96,043.2 USD / year
IT organization to support development opportunities for innovation, feasibility and new services design, ensuring approval for changes and improvements.
Added 10 mins ago
Legal Compliance Senior Analyst
The Cigna Group
United States
Support strategic compliance initiatives, including internal audits, policy development, and employee training.
Added 11 mins ago
Zero Trust Security Architect
Torch Technologies, Inc.
Huntsville, AL · VA
…headquartered in Huntsville, AL. Our team provides superior research, development, and engineering services to the Federal Government and Department of War. As one of the nation’s top 100…
Added 13 mins ago
Actuarial Analyst
Marsh Re LLC
United States
We are seeking a talented individual to join our team at Marsh Re as an Actuarial Analyst. This role will be based in Philadelphia, PA. The is a hybrid role that requires at least three…
Added 21 mins ago
Administrative Manager-Police Dept. -City of Fresno
Fresno Regional Workforce Development Board
Fresno, CA
…our website at www.fresno.gov/jobs and complete an employment application. Please upload your letter of interest, resume, and five work-related…
Added 21 mins ago
FR
Programmer/Analyst III- Information Services Department - City of fresno
Fresno Regional Workforce Development Board
Fresno, CA
- $87,372 to $105,444 USD / year
The City of Fresno is currently recruiting for a dynamic and highly skilled Programmer/Analyst III.
Added 21 mins ago
Senior User Research Analyst
Vantor Services Inc.
McLean, VA
The User Research Analyst conducts interviews, surveys, and user testing to identify mission user needs and translate them into clear user stories and technical requirements. The role…
Added 22 mins ago
Pensions Operations Analyst - TCU
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…require less complex analysis or calculations. The Operations Analyst - Pension will be exposed to all DB Plan articles and the application of the Plan provisions. The Operations Analyst--…
Added 23 mins ago
Sr. Cost Reporting Lead Analyst
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+ Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
Added 25 mins ago
Information Security Analyst (App Security)
BlueScope Steel North America Corporation
Remote, United States
Working primarily during U.S. business hours, the analyst partners with regional and global technology teams to identify vulnerabilities, support remediation, promote secure development…
Added 29 mins ago
Systems Analyst
Missouri State University
MO
The Systems Analyst is responsible for providing and supporting computer information systems to the campus community, including support for Ellucian’s Banner software suite through process…
Added 29 mins ago
Agency Management Analyst Senior: Operations and Logistics Unit #01169
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Powhatan, VA
The Agency Management Analyst Senior reports to the Supervisory Intelligence Specialist within the Operations and Logistics Unit (OLU) and is responsible for performing advanced analytical…
Added 30 mins ago
Sales Finance- Sr. Financial Analyst
Apple
Cupertino, CA
This role partners closely with sales leadership to develop and execute the partner growth strategy. In doing so, the Financial Analyst will support the sales team by:
Added 31 mins ago
CA
1306-Customer Service Representative Supervisor
City and County of San Francisco
San Francisco, CA
- $103,376 to $125,606 USD / year
Application Deadline: November 9, 2026, 5:00 PM PST
Added 31 mins ago
EHR Clinical Application Analyst ClinDoc - Level I-III
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United States
The EHR Application Analyst I will assist in the development, support and functionality roll out of an Electronic Health Record (EHR) system. The EHR Application Analyst I assists the…
Added 32 mins ago
Senior PMO Business Analyst - Automation, Analytics & AI (Sr. BA - AA & AI)
Merck Sharp & Dohme LLC
PA
Lead development of business cases including problem definition, options analysis, solution scope, resource/cost estimates, benefits/KPIs, risks, and compliance considerations.
Added 36 mins ago
E T Consultant - Research and Data Analyst
World Bank Group
Washington, DC
To support this agenda, the Bank seeks to engage a Research and Data Analyst to provide quantitative and qualitative analytical support, contribute to knowledge curation and guidance tools,…
Added 36 mins ago
Analyst Sr Lead, Multi-Disciplinary
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United States
…engineering capabilities that scale the enterprise software development lifecycle. You will establish architectures, coding harnesses and reusable libraries that enable coding agents to…
Added 38 mins ago
Software Configuration Analyst 4 (AHT)
CORP-Corporate Office
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The Software Configuration Management Analyst is responsible for establishing, maintaining, and controlling multiple software baselines, managing build and release activities, and ensuring…

Mia Aesthetics Services

IT Operations Analyst

Remote, United States

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Job details

Experience: 3+ years of experience in IT support, technical operations, systems support, or a related position.
Posting language: English
Posted: Nov 9, 2026

Original job description

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Description

At Mia Aesthetics, we are not just leading the way in plastic surgery - we're redefining it. Our goal is simple: to ensure everyone has access to the highest quality plastic surgery without the premium price tag. With an elite team of plastic surgeons across the U.S. and a family of over 150,000 satisfied patients, we're on a mission to make beauty accessible to all.

Mia Aesthetics provides on-the-job training, professional development opportunities, opportunities for advancement, benefit offerings, and more.

Be a part of a team transforming lives and supporting dreams every day!

Requirements

Position Summary Mia Aesthetics is seeking an IT Operations Analyst to support our employees, maintain reliable technology operations, and identify opportunities to improve how our business uses technology.

This position combines hands-on IT support with cloud communications system administration, technical documentation, and continuous improvement. The analyst will serve as a primary resource for day-to-day issues involving our phone and contact center systems while also supporting employees across our clinics, corporate offices, and contact center operations. We are looking for someone who does more than resolve individual support tickets. The ideal candidate is curious, resourceful, and proactive. They investigate recurring problems, use available resources to troubleshoot unfamiliar issues, communicate clearly, and look for opportunities to eliminate unnecessary manual work.

The position offers an opportunity to develop deeper expertise in enterprise communications systems, including NICE CXone and RingCentral, while contributing to broader IT operational improvements.

Key Responsibilities

Communications & Contact Center Systems

Serve as a primary internal support resource for NICE CXone, RingCentral, and related communications applications.
Troubleshoot call connectivity, softphone, authentication, agent availability, and audio issues.
Develop a strong understanding of contact center queues, skills, agent assignments, and routing configurations.
Perform routine agent setup, configuration changes, and access updates as proficiency develops.
Coordinate with telecommunications vendors on issues requiring advanced troubleshooting or platform-level support.
Take ownership of vendor escalations, including gathering relevant information, communicating business impact, tracking progress, and validating resolution.
Maintain documentation for common communications system issues, configurations, and administrative procedures.

IT Support & Service Delivery

Provide technical support for employee issues that cannot be resolved through automation or self-service.
Troubleshoot Microsoft 365, Windows devices, business applications, authentication, connectivity, and common workplace technology issues.
Manage assigned support tickets through resolution, maintaining accurate documentation and timely communication.
Independently investigate technical issues using available documentation, system tools, and vendor resources.
Recognize incidents requiring escalation and promptly involve the appropriate technical resources.
Communicate clearly with employees regarding issue status, troubleshooting progress, and expected next steps.
Coordinate with Systems Administrators and external support providers when additional technical expertise or physical intervention is required.
Support employee onboarding, offboarding, and application access requests that require manual intervention.
Identify recurring support requests that may indicate underlying technica problems, training gaps, or opportunities for automation.

Documentation & Knowledge Management

Create and maintain clear technical procedures, troubleshooting guides, and employee-facing knowledge articles.
Document recurring issues, troubleshooting steps, root causes, and established resolutions.
Maintain accurate procedures for routine communications system administration and IT support activities.
Review existing documentation before escalating or repeating troubleshooting work.
Update documentation when systems, configurations, or procedures change.
Help improve the consistency, organization, and accessibility of IT knowledge resources.
Identify undocumented processes that create unnecessary dependencies on individual team members.

Operational Analysis & Continuous Improvement

Review support ticket trends to identify recurring issues and opportunities to reduce manual work.
Investigate why employees repeatedly encounter the same technical problems.
Work with business users to understand IT-related workflows and identify areas of unnecessary complexity or friction.
Recommend practical improvements to support processes, employee self-service, and technology usage.
Partner with Systems Administrators to test and implement approved improvements.
Help measure the effectiveness of operational improvements through ticket trends, recurring incident volumes, and user feedback.

Required Qualifications

3+ years of experience in IT support, technical operations, systems support, or a related position.
Experience supporting or troubleshooting cloud-based phone systems, unified communications platforms, or contact center technologies.
Working knowledge of Microsoft 365, Windows operating systems, and common business applications.
Experience troubleshooting authentication, application access, connectivity, and end-user technical issues.
Experience working with technical vendors and coordinating escalated support cases.
Strong analytical and troubleshooting skills, including the ability to investigate unfamiliar problems independently.
Strong written and verbal communication skills, with the ability to explain technical issues clearly to nontechnical employees.
Ability to create and maintain accurate technical documentation and user instructions.
Strong organizational skills and the ability to manage multiple priorities.
Demonstrated initiative in identifying problems, asking questions, and following issues through resolution.
Ability to recognize when additional assistance is needed and escalate appropriately.

Preferred Qualifications

Experience with NICE CXone, RingCentral, or comparable cloud communications platforms.
Experience administering routine configurations within a cloud phone or contact center platform.
Familiarity with Microsoft Entra ID, Intune, and identity and access management.
Experience supporting Salesforce or other enterprise CRM applications.
Experience with IT service management platforms such as Desk365, ServiceNow, or Jira Service Management.
Experience developing knowledge bases, standard operating procedures, or process documentation.
Exposure to workflow automation, employee self-service solutions, or process improvement initiatives.
Familiarity with incident management, change management, and IT service management best practices.
Experience supporting multi-location organizations or contact center environments.

Skills & Competencies Technical Troubleshooting Approaches problems systematically, gathers relevant information, uses available resources, and works toward identifying underlying causes rather than repeatedly applying temporary fixes.

Ownership & Accountability Takes responsibility for assigned issues, follows through on commitments, and ensures problems are resolved or appropriately escalated.

Communication Communicates proactively, provides clear updates, asks questions when information is missing, and is transparent when additional assistance or research is required.

Documentation & Knowledge Sharing Recognizes the value of documenting solutions and maintaining accurate procedures so issues can be resolved consistently and efficiently.

Critical Thinking & Initiative Looks beyond the immediate support request to identify recurring problems, inefficiencies, and opportunities for improvement.

Adaptability & Continuous Learning Comfortably learns new technologies, researches unfamiliar issues, and develops new technical capabilities as business needs evolve.

Business Awareness Understands that technology issues affect employee productivity, patient experience, and business operations, and prioritizes work accordingly

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