Patient Access Representative

Find your calling at Mercy!

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.

The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Position Details:

Patient Access Representative (Full-Time) Mercy Hospital St. Louis St. Louis, MO

Be the first smile patients see at Mercy. Mercy Hospital St. Louis is seeking a compassionate, detail-oriented Patient Access Representative to join our Patient Access team. As a key member of the patient experience, you will serve as the first point of contact for patients and families, helping guide them through registration, scheduling, insurance verification, and financial clearance processes while delivering exceptional customer service.

What You'll Do

• Welcome patients, visitors, and customers with professionalism, courtesy, and compassion.
• Schedule appointments and accurately register patients into Mercy's systems.
• Verify insurance eligibility, benefits, and authorization requirements.
• Collect and update patient demographic and insurance information.
• Obtain necessary consents, signatures, and documentation to meet regulatory requirements.
• Assist patients with financial responsibilities, payment collection, and financial assistance referrals when appropriate.
• Ensure patient records are accurate, complete, and compliant with Mercy policies.
• Collaborate with physicians, clinical departments, and support teams to facilitate seamless patient care.
• Maintain confidentiality and uphold HIPAA and other regulatory standards.
• Support departmental goals related to patient access, revenue cycle performance, and customer satisfaction.

Qualifications

Required

• High School Diploma or equivalent
• Strong customer service and communication skills
• Ability to work in a fast-paced environment while maintaining accuracy and attention to detail
• Basic computer proficiency and data entry skills

Preferred

• 1-3 years of clerical, administrative, or customer service experience
• Experience in healthcare registration, patient access, insurance verification, or medical office operations
• Knowledge of medical terminology and insurance plans
• Some college coursework

Ideal Candidate

We're looking for someone who:

• Enjoys helping others and creating positive patient experiences
• Demonstrates professionalism and empathy in every interaction
• Thrives in a team environment
• Has strong organizational and problem-solving skills
• Can manage multiple priorities while maintaining accuracy

Physical Requirements

• Ability to push, pull, and/or lift up to 50 pounds regularly
• Ability to stand and walk for extended periods during shifts
• Ability to reach, bend, kneel, twist, squat, and perform repetitive movements as needed

Position Details

• Position: Patient Access Representative (Non-Exempt)
• Location: Mercy Hospital St. Louis
• Status: Full-Time
• Schedule: 40 hours per week
• Department: Patient Access

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Why Mercy? At Mercy, we are committed to bringing compassionate care and exceptional service to every patient we serve. Join a mission-driven organization where your work directly impacts the patient experience and helps support quality healthcare in our community.

Apply today and become part of a team that puts people first.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.