Patient Access Operational Strategist (Exempt)

Find your calling at Mercy!

• Collaborates with executive leaders, Mercy Patient Access leaders, providers/clinicians, and third-party vendors to create strategically customized operational plans that drive high value for Mercy.
• Supports Mercy Patient Access with new acquisitions, patient and caregiver satisfaction, and overall success for all regions within Mercy, reporting to the Executive Director of Patient Access.
• Thinks creatively and proactively monitors how technology trends can advance Mercy Patient Access and acts as a change agent to inspire and ideate innovative technologies to drive business strategy and customer priorities.
• Strengthens collaborative relationships with technology, innovation, and technology executives, creating an inclusive and supportive environment for the patient access team to be successful, following the Mercy Strategic Vision.

Position Details:

Minimum Qualifications:

Education: High School diploma or equivalent required.

Experience:

• At least 7 years of work experience in Patient Access related field.
• At least 2 years proven success as a Leader/Managerial Experience.

Preferred Qualifications:

Experience: Previous director level experience.

Skills, Knowledge, Abilities:

• Proven track record developing automation services and solutions (outside of staffing).
• Ability to forge strong, long-lasting relationships with senior leaders and technology teams.
• Ability to navigate systems and work effectively in Excel.
• Ability to explain and present complex concepts in an easy-to-understand manner.
• Solid technical background with understanding and/or hands-on experience in EPIC.

Physical Requirements:

• Position requires individuals to push, pull, and/or lift 50 pounds on a regular basis.
• Position requires prolonged standing and walking each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.