Special Inspector

Description

Position at MABSTOA

Title: Special Inspector Department: Security

Authority: OA Division/Unit: Bus Fare Enforcement- EAGLE Teams

Work Location: Various Hours of Work: Various

Compensation:

1st Year: $60,933 2nd Year: $65,618 3rd Year: $67,962 4th Year: $72,652 5th Year: $79,681 6th Year: $93,740

Deadline (if Applicable):

Open until Filled

Reporting Manager (If Applicable):

Special Inspector Supervisor

Position Summary:

MTA, New York City Transit (NYCT), Department of Security is looking for talented, ambitious and team-oriented candidates to join in the Bus Fare Enforcement / EAGLE Team fulfill its core function of moving passengers by protecting the assets of the agency and providing a secure environment for all who work in, visit or use the New York City Transit System.

The mission of the Fare Enforcement Unit is to ensure the correct and timely payment of fares by customers using New York City Transit buses. The Fare Enforcement Unit will respond to address fare evasion activity on designated bus routes throughout the New York City Transit system. The mission of the Vandalism Squad is to protect and prevent incidents of vandalism and graffiti in train yards, lay-up areas, bus depots, parking areas and other facilities of New York City Transit which could be exploited by criminals and terrorists.

Responsibilities include but are not limited to:

• Study and analyst incident data related to etching and graffiti vandalism.
• Conduct site investigation and assist with developing tactical plans to combat vandalism.
• Patrol train yards, lay-up areas and bus depots.
• Utilize assigned electronic devices and technology to enforce Tap and Go - Proof of Payment on Transit property
• Utilize the latest technology, capable of issuing Notice of Violations electronically.
• Check the validity of customers' receipts on NYC Transit revenue vehicles to ensure payment is made in accordance with existing fare policies.
• Perform surveillance of people who board NYC Transit revenue vehicles without paying a full fare.
• Issue summonses to fare evaders and exercise resilience and de-escalation techniques with agitated customers who may have violated fare policy.
• Investigate alleged violations of fare enforcement.
• Participate in the monitoring and coordinating activities of team members and assist them as necessary.
• Participate in the coordination of fare evasion activities with personnel from other MTA NYC Transit departments and members of the New York City Police Department.
• Testify at hearings and in court regarding the details of summonses issued.
• Provide route and fare-related information to customers and assist and instruct them to use fare receipt issuance machines.
• Read, interpret and follow special written instructions and directives.
• Record daily actions in memo books and prepare reports.
• Perform special assignments as needed.
• Operate a non-revenue vehicle.
• Work as a team and take turns driving a NYC Transit vehicle.
• Retrieve video, install, test, maintain, and repair Department of Security Deployable Cameras, video recording equipment, network equipment (routers, switches, servers, etc.), PCs, digital video recorders, network video recorders, wireless CCTV equipment throughout New York City Transit property.
• Conduct video investigations by reviewing electronic media for incidents occurring on NYCT property.

The selected candidates will be required to work flexible hours, including nights, holidays and weekends and as well as working outdoors in all weather conditions. In addition, incumbents will be required to work in bus depots, train yards, subway tunnels and at other Agency facilities.

Education and Experience:

1. A four-year high school diploma or its educational equivalent and two years of full-time experience as an investigator, of which one year must have been as an investigator in the field; or
2. Education and/or experience equivalent to "1" above.

Candidates must have two years of full-time experience as an investigator, of which one year must have been as an investigator in the field.

Desired Skills

• Five years in Security, Military is preferred.
• Knowledge and experience relating to the enforcement of fare evasion, and the issuance of summonses.
• Knowledge of Penal Law relating to property crime, vandalism, use of force and fare evasion in the transportation industry.
• Possession of a valid New York State Driver’s License.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Experience utilizing Microsoft Office (Work, Access, Excel).
• Must be able to obtain security guard license.
• Familiar with video cameras or recording

SELECTION METHOD

Based on evaluation of education, skills, experience, interview, and written assessment.

All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.

OTHER INFORMATION

Appointment may be at a comparable level to current level of selected candidate. (If necessary)

As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $101,379 (this is subject to change) per year or if the position is designated as a policy maker.

For 55-a eligible titles: Candidates selected for this position may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a-program.page

TA APPLICANTS MUST BE IN A PERMANENT CIVIL SERVICE STATUS IN THE TITLE(S). IF YOU ARE ON AN ESTABLISHED LIST, YOUR LIST NUMBER MUST BE REACHABLE TO BE CONSIDERED FOR APPOINTMENT. The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

ADDITIONAL INFORMATION

Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct. Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

HOW TO APPLY

Qualified applicants can submit an online application by clicking on the ‘APPLY NOW’ button from either the CAREERS page or from the JOB DESCRIPTION page.

If you have previously applied online for other positions, enter your Username and Password. If it is your first registration, click on the CLICK HERE TO REGISTER hyperlink and enter a Username and Password; then click on the REGISTER button.

EQUAL EMPLOYMENT OPPORTUNITY

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.