Energy Assistance Coordinator

The Energy Assistance Coordinator welcomes clients and provides information and instructions to individuals regarding energy assistance.

• Welcome clients and provide information and instructions to individuals regarding assistance.
• Answers telephones.
• Communication: ability to communicate calmly and confidently using active listening skills
• De-escalation: ability to stay alert and diffuse clientele in escalated situations
• Schedules office appointments.
• Interviewing skills: ability to clearly communicate with all clients in order to gather necessary information for better assisting clientele
• Interviews applicants to obtain personal and financial data
• Collect required supporting documentation.
• Organizational skills: ability to keep client files organized and confidential
• Decision Making Skills: ability to use sound judgement, make informed and complex decisions under pressure
• Completes all required forms and maintain accurate client files.
• Calculate level of assistance for each qualified applicant using computerized formula.
• Notify applicants in person or by mail of program eligibility.
• Performs follow up with participants as needed.
• Distributes award and/or pledge letters to or on behalf of qualified applicants, as required.
• Provides referrals to other social and community service organizations.
• Outreach to inform individuals, community groups and agencies of program services.
• Assist in data entry as needed.
• Administrative skills: ability to display working knowledge of standard computer applications including MS Word, Excel, Outlook
• Typing skills: ability to type 30wpm
• Other duties as assigned.

*Temporary Position* - Tentative Timeline: October 1, 2026 - December 31, 2026

Qualifications

• High School diploma or GED equivalent and experience performing job functions
• One (1) or more years of clerical or public contact work experience