Liability Claims Rep II

WHO WE ARE

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 20 years ahead for the future of the metropolitan area and provide regional parks and trails, transportation, wastewater, and housing services.

More information about us is on our website.

The Regional Administration Division is accepting applications for a Liability Claims Representative II within the Risk Management Department.

We are committed to hiring and supporting a diverse workforce that reflects the communities we serve.

Risk Administration is responsible for identifying and evaluating the Council's exposure to loss through risk control and risk financing methods. The department develops, recommends, and implements appropriate risk management strategies and programs to protect the agency from the adverse impact of loss. The department self-administers all auto liability and workers' compensation claims.

How your work would contribute to our organization and the Twin Cities Region:

The Liability Claims Representative II receives and reviews new loss notices in order to secure factual evidence and adhere to established claim procedures. You will evaluate and investigate auto, general liability, no-fault, and property damage claims. The person in this position must be comfortable with analyzing factual evidence, facilitating negotiations, file management, applying strategy, and skilled in business writing in a timely manner.

What you would do in this job

• Receive and review new loss notices in order to secure factual evidence and adhere to established claim procedures.
• Analyze and evaluate factual evidence in order to complete a thorough investigation.
• Negotiate efficiently in order to come to settlement decisions.
• Maintain proper file management in order to ensure all claims are handled consistently in compliance with best practices.
• Maintain business partner relationships in order to establish rapport with both internal and external partners.
• Develop a strategy to implement basic risk management initiative.
• Identify and resolve risk exposures to reduce claim severity and frequency.

What education and experience are required for this job (minimum qualifications) Any of the following combinations in completed education (related field of study) and experience (in claims management).

• Bachelor's degree with three (3) years of experience.
• Associate degree with five (5) years of experience.
• High school diploma/GED with seven (7) years of experience.

What additional skills and experience would be helpful in this job (desired qualifications):

• Knowledge of claim adjustment, investigation and management.
• Skilled in persuasion in dealing with others inside and outside of the department.
• Ability to read, analyze and interpret professional journals and technical procedures.
• Ability to write reports, letters, and correspondence.
• Ability to effectively present information and respond to questions from groups of customers.
• Ability to promote an equitable, positive and respectful work environment that values culture and diversity among all employees.

What you can expect from us:

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
• We encourage and support staff in contributing to a dynamic work culture that improves the Council's ability to serve the region.
• We encourage and support staff in bringing the full range of experiences and identities that define them to the workplace.
• We encourage our employees to develop their skills through on-site training and tuition reimbursement.
• We provide a competitive salary, excellent benefits and a good work/life balance.

More about why you should join us!

Additional information Union/Grade: AFSCME / Pay Grade G FLSA Status: Exempt Safety Sensitive: No Full Salary Range: $39.41 - $63.91 hourly / $81,973.00 - $132,933.00 annually Work Environment: Work is performed in a standard office setting. Some positions may require travel between primary work site to other sites. Physical Requirements: Regularly required to sit for long periods, stand/walk occasionally, speak, hear normal conversation and telephone ring tones, operate a computer and other office equipment, reach with hands/arms frequently below chest height and occasionally overhead, must occasionally lift/carry/push/pull up to 10 pounds, must have adequate close vision for reading and computer work.

The responsibilities listed are typical of the positions included in the job classification; however, not all duties are necessarily performed by each specific position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position. Regular attendance is an essential responsibility. What steps the recruitment process involves:

1. We review your minimum qualifications.
2. We rate your education and experience.
3. We conduct a structured panel interview.
4. We conduct a selection interview.

Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council, you must pass a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor, and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a criminal background check if the job you're applying for is safety-sensitive, is a supervisory or management job, is in Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women and veterans to apply.

If you have a disability that requires accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us.

Benefits

We believe our employees are a key to our agency's success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:

• Guaranteed monthly retirement income through Minnesota State Retirement System pension fund
• Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan
• Two or more medical plans from which to choose, with employer contribution towards premiums over 80%
• Dental insurance, life insurance and vision insurance

The following benefits are provided to all employees as part of working for the Council. You will have access to free:

• Well@Work clinic
• bus/rail pass valued at over $1200 per year
• parking at many job locations
• fitness centers at many job locations
• Employee Assistance Program
• extensive health and wellness programs and resources