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Added 1 min ago
Sr. Product Manager, Strategic Growth - Data Capture Technologies & Partnerships
Cardinal Health
Jefferson City, MO
The Data Capture Technologies & Partnerships Senior Product Manager executes against the product portfolio strategy for technology partnerships and owns the data capture technology roadmap…
Added 2 mins ago
Program Manager
Roush Enterprises
Livonia, MI
…new ideas are encouraged? If so, then keep reading. We fuse technology and engineering to provide product development solutions to customers in a diverse range of industries. Widely…
Added 2 mins ago
General Assembly Manufacturing Engineering Group Manager (EGM) – Product Interface
General Motors
Warren, MI
The General Assembly Manufacturing Engineering Group Manager (EGM) leads a team of Compartment Manufacturing Engineers (CMEs) responsible for product manufacturability, assembly strategies,…
Added 2 mins ago
Manager, HR M&A and New Business Enablement
Ford Motor Company
Dearborn, MI
The Manager, HR M&A and New Business Enablement manages the portfolio governance, practice operations, methodology, and knowledge-management capabilities that enable Ford's HR M&A and New…
Added 2 mins ago
Director, HR M&A and New Business Enablement
Ford Motor Company
Dearborn, MI
The Director, HR M&A and New Business Enablement drives workforce planning, HR operating model design, governance, and operational readiness activities supporting mergers and acquisitions,…
Added 2 mins ago
Infrastructure Product Manager / Technical Program Manager
HTC Global Services Inc
Dearborn, MI
Infrastructure Product Manager / Technical Program Manager Overview / Summary
Added 2 mins ago
Senior Product Manager, Health and Telemetry
Ford Motor Company
Dearborn, MI
…excellence and world-class battery energy storage systems (BESS) technology, Ford Energy designs, manufactures, and services grid-scale and commercial DC battery energy storage systems…
Added 2 mins ago
Senior Product Manager, Service Enablement
Ford Motor Company
Dearborn, MI
What you'll do... The Ford Energy Digital Product team is seeking a Sr. Product Manager to lead our after-sales service and support tooling. In this role, you'll define the roadmap for the…
Added 2 mins ago
Internal Audit Manager
Ford Motor Company
Dearborn, MI
As Ford Motor Company advances its Ford+ transformation, Internal Audit is seeking a strategic and collaborative Audit Manager to lead risk-based engagements, develop audit talent, and turn…
Added 2 mins ago
Senior Manager, Client Excellence, Global Consulting Services
Deloitte
Grand Rapids, MI
Set direction for and lead the day-to-day operations of the Client Excellence team, serving as the primary point of accountability for team output.
Added 2 mins ago
Life Sciences CRM Global Delivery Lead
Deloitte
Detroit, MI
…innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new…
Added 2 mins ago
Administrative Relationship Manager Leader
EY
Grand Rapids, MI · Detroit, MI
Join our Enterprise Support Services (ESS) team and you’ll be an integral part of our business enablement function that keeps our organization running strong. The Administrative Services…
Added 2 mins ago
Cyber SAP Internal Controls Manager/ Engineering Manager II
Deloitte
Detroit, MI
…transformation, ERP and cloud modernization, and implementations. The Manager will lead business process and IT general controls strategy, design, testing, and deployment across SAP ERP…
Added 2 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Livonia, MI · Detroit, MI
- $152,000 to $222,000 USD / year
As part of the GE Aerospace Digital Technology organization supporting the Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir…
Added 2 mins ago
OneStream Lead Analytics and Insights Engineer II Manager
Deloitte
Detroit, MI
…and finance teams define and execute their finance and global business services agendas and strategies. You will work with leading-class teams and solutions, helping clients navigate…
Added 2 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Lansing, MI
…self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging…
Added 2 mins ago
Advanced Specialist, Portfolio Management (Enterprise Learning)
Pearson
Lansing, MI
If you are energized by building learning products that help organizations grow, adapt, and prove real business impact, this role offers the chance to shape two of Pearson's enterprise…
Added 2 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Lansing, MI
The AI Operations Administrator is a member of the IT Engineering & Operations function, responsible for the administration, configuration, and day-to-day operation of SitusAMC’s enterprise…
Added 2 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Lansing, MI
- $50 to $55 USD / hour
Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40…
Added 2 mins ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Lansing, MI
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 3 mins ago
Manager Strategic Risk Adjustment Programs
Highmark Health
Jefferson City, MO
…prioritize, and deliver large and small scale projects that advance business outcomes and achieve strategic objectives relative to new and existing Risk Adjustment Programs. Supports other…
Added 21 mins ago
VR
Epic Ascent Supervisor
Vail Resorts
CO
- $25 to $31.32 USD / hour
The Epic Ascent Supervisor provides frontline leadership for the Epic Ascent Concierge team, supporting the Epic Ascent Manager through daily operational oversight, coaching, and service…
Added 21 mins ago
Assistant Project Manager - Eurofins Environment Testing - Arvada, CO
Eurofins US Network
Arvada, CO
Knowledge of Eurofins' products, testing capabilities, technology, production, support systems, program specifications, and laboratory procedures
Added 21 mins ago
EG
RMMC Lead
EMCOR Group
Golden, CO
- $28 to $48 USD / hour
…from mechanical maintenance and self-performed, site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior…
Added 21 mins ago
VR
Epic Ascent Supervisor
Vail Resorts
Broomfield, CO
- $25 to $31.32 USD / hour
The Epic Ascent Supervisor provides frontline leadership for the Epic Ascent Concierge team, supporting the Epic Ascent Manager through daily operational oversight, coaching, and service…

Metrie

Sales Support (Inside Sales) Manager

Acworth, GA, GA, United States

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Job details

Experience: 3 to 5 years of progressive experience in sales, customer service, or sales support, including leadership or supervisory experience required.
Posting language: English
Posted: Nov 6, 2026

Original job description

Who We Are Metrie is North America’s largest manufacturer and distributor of interior millwork producing and selling interior finishings. For 100 years, we've transformed houses into homes with outstanding products featured on HGTV and in top magazines such as Style At Home and House & House. As a family-owned business since 1926, we pride ourselves on excellence, customer experience, and nurturing a strong community. Join us for the next 100!

What You’ll Do As our Sales Support Manager, you will lead the regional Sales Support (Inside Sales) team, ensuring excellence in customer service, order processing, and sales support operations. You will be responsible for overseeing day-to-day team performance, resolving escalated customer issues, maintaining process compliance, and driving continuous improvement initiatives that enhance operational efficiency and customer satisfaction. Working closely with Sales, Operations, and Finance teams, you will play a critical role in strengthening the order-to-delivery process while ensuring customers receive responsive, accurate, and high-quality service. You'll leverage technology, business insights, and performance metrics to support regional growth and operational success.

Location: Based in Acworth, GA. In-branch presence required 5 days a week. Core hours are 8:00am-5:00pm.

Reporting Relationship: You will report to the Sales Operations Manager for the region.

At a High Level, You Will:

Lead the regional Sales Support team with accountability for service delivery, order processing, customer support, and day-to-day operational performance.
Manage call desk and order management technologies, including CRM platform, phone systems, and workflow tools to optimize team efficiency and process compliance.
Drive measurable improvements in customer service outcomes, including order accuracy, turnaround times, and first-contact resolution.
Resolve escalated customer issues while maintaining service standards and supporting a positive team environment.
Establish team routines and reinforce process discipline to ensure seamless collaboration between Customer Account Reps, Order Administrators, and the Outside Sales teams.
Collaborate cross-functionally with Sales, Operations, and Finance to identify root causes of service challenges and strengthen the order-to-delivery process.
Analyze performance trends and leverage data and technology to drive operational efficiency and continuous improvement.
Support team development through coaching, feedback, performance management, and ongoing learning opportunities.

Who You Are

We'd love to hear from you if you have:

A degree in Business, Sales, Marketing, or a related field, or an equivalent combination of education and experience.
3 to 5 years of progressive experience in sales, customer service, or sales support, including leadership or supervisory experience required.
Proven experience leading high-performing teams focused on service excellence, operational accuracy, and customer satisfaction.
Strong coaching, communication, and performance management skills.
Exceptional organizational, prioritization, and workflow management capabilities in fast-paced environments.
Customer-first mindset with strong problem-solving and relationship-building skills.
Experience collaborating across multiple departments to drive results and improve processes.
Proven ability to lead teams through change with clarity, empathy, and accountability
Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Teams) and experience working with SAP ERP or similar enterprise systems.
Passion for continuous improvement, learning, and driving positive change.
Commitment to living Metrie's values and alignment with our cultural pillars of ownership, learning and OneTeam.

It would be an added bonus if you have:

Experience within the molding, millwork, door, building materials, manufacturing, or distribution industries.
Experience using CRM platforms such as Salesforce, HubSpot, or similar sales support technologies.
Knowledge of industry trends and competitive market dynamics.

What You’ll enjoy

Working for a well-established leader in the millwork industry.
Competitive base pay and annual profit-sharing program.
Comprehensive benefits package including health, dental, and vision coverage that starts first of the month following hire date.
Retirement savings plan with company match.
Opportunities for professional growth and leadership development.
A collaborative and inclusive culture where your contributions matter.

How to Apply? Come work with us! Send us your resume by clicking "Apply Now". We look forward to reviewing your application!

Working in-branch, together, is the default workplace environment for Metrie to be an exceptional place to work. Being together in-person enables deeper communication, spontaneous problem-solving, direct mentoring, and continuous learning. All Metrie employees work in-branch 5 days a week. Some salaried roles offer 1 day a week of workplace flexibility with approval by their manager.

Metrie embraces diversity and is committed to creating an inclusive environment where all team members and customers belong. We are an equal opportunity employer and welcome all qualified applicants. If you require accommodation at any time throughout the recruitment process, please contact our People team at hr@metrie.com.

Metrie conducts pre-employment screening including but not limited to background checks and drug testing for all final candidates. All applications will be independently reviewed. We are an E-Verify employer.

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