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Director - Analytics Strategy and Innovation
Pfizer Inc
NY
- $176,600 to $294,300 USD / year
…& Strategy (IIS), Data Science, Data Engineering, Analytic Excellence, and platform and vendor partners to turn business priorities into programs that land. The ideal candidate pairs a…
Added 1 min ago
FC
Corporate Traveler - Senior Customer Success Manager - New York, NY
Flight Centre
NY
- $100,000 to $105,000 USD / year
Corporate Traveler USA is seeking a Senior Customer Success Manager to own and grow a portfolio of complex, high-value client accounts. In this role, you'll drive retention, revenue growth,…
Added 1 min ago
Branch Operations Manager - Brea
Banc of California Page
Brea, CA
The Officer, Branch Operations Manager is responsible for achieving branch goals and overall business success. Provide direction, leadership and motivation to ensure that the office team…
Added 4 mins ago
Marketing/Communications Manager
Robert Half
Wilmington, DE
Our client, a leading organization within the life sciences industry, is seeking an experienced Marketing Operations Manager to lead the strategy, planning, and execution of healthcare…
Added 7 mins ago
O
Principal Program Manager, OCI Event Content & Customer Engagement
Oracle
Nashville, TN
- $91,000 to $209,500 USD / year
…continues its rapid growth, we're investing in operational excellence, strategic initiatives, and scalable business processes that enable our teams to deliver exceptional customer…
Added 7 mins ago
Senior Software Dev Manager, S3
Amazon.com Services LLC
Seattle, WA
…other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to…
Added 7 mins ago
O
Senior Program Manager, OCI Event Operations & Scale
Oracle
Nashville, TN
- $70,500 to $166,100 USD / year
…continues its rapid growth, we're investing in operational excellence, strategic initiatives, and scalable business processes that enable our teams to deliver exceptional customer…
Added 11 mins ago
Manager Field Services
TDS TELECOM
ELKHORN, WI
JOB REQUIREMENTS: Manager-Field Services Job Locations US-WI-Delavan ID 2026-29999 Company TDS Telecom Pay Range \$86,400.00 - \$140,400.00 Sign-On Bonus \$3500 Overview At TDS Telecom,…
Added 12 mins ago
WV
Veterinary Hospital Manager
Western Veterinary Partners
Jenks, OK
- $55,000 to $60,000 USD / year
Jenks Veterinary Hospital is seeking a Veterinary Hospital Manager who brings together operational excellence, a talent for mentorship, and a commitment to team culture. The ideal candidate…
Added 13 mins ago
Territory Sales Manager - Minneapolis, MN
AirLife
Minneapolis, MN · Grand Rapids
At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a…
Added 14 mins ago
SP
Nurse Manager - Emergency Department
St. Peter's Hospital
Albany, NY
- $50.85 to $76.3 USD / hour
St. Peter's Hospital is seeking an experienced and collaborative Nurse Manager to lead our Emergency Department (ED). This leader will be responsible for the clinical, operational,…
Added 14 mins ago
Managing Director - MicroBuild Impact & Innovation Hub
Habitat for Humanity International - HQ
Washington, DC · Atlanta, GA
…advancing the strategic growth, innovation, and operational excellence of the MicroBuild Initiative which is dedicated to expanding access to affordable housing finance for underserved…
Added 16 mins ago
SpringHill Suites - Chief Engineer
Schulte Companies
Virginia Beach, VA
The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only…
Added 16 mins ago
Associate Marketing Manager, Fever Tree
Molson Coors
Chicago, IL
In the role of Associate Marketing Manager on Fever-Tree, you’ll help us build a category-leading premium mixer brand and a strategic growth priority for Molson Coors. You’ll operate as a…
Added 16 mins ago
FLEX Manager, Hotel Transitions
at Marriott
Bethesda, MD
The FLEX Manager, Hotel Transitions will support the successful execution of transitioning hotels across all Marriott International brands in the US & Canada with a focus on Hotel…
Added 17 mins ago
AVP, Process Excellence Delivery
Arch Capital Services LLC
Home Base, NC
The AVP, Corporate Transformation Advisory Delivery Manager will oversee and implement transformation initiatives to drive continual improvement within a business unit. This role requires a…
Added 17 mins ago
Category Manager I-II
Oncor
Ft Worth, TX
Lead contract development and execution process for agreements of moderate complexity, including: terms and conditions, performance measures, insurance requirements, and managing…
Added 20 mins ago
Warehouse Manager (Mon-Fri)
FURST-MCNESS COMPANY
Lake City, FL
The Warehouse Manager is responsible for the overall leadership and performance of warehouse operations, including shipping, receiving, inventory control, employee development, safety,…
Added 23 mins ago
Sr Advanced Hardware Engineer
Aerospace
Clearwater, FL
…designs. You will report directly to our Mechanical Engineering Manager, and you will work out of our Clearwater, FL location on a hybrid work option available after an initial 90-day…
Added 23 mins ago
BA
Senior Project Manager
Brailsford and Dunlavey
San Francisco, CA
- $130,000 to $180,000 USD / year
Brailsford & Dunlavey (B&D), which now includes Project Management Advisors (PMA), is seeking a Senior Project Manager to join our team in San Francisco.
Added 23 mins ago
BA
Project Manager
Brailsford and Dunlavey
Los Angeles, CA
- $100,000 to $150,000 USD / year
Brailsford & Dunlavey (B&D), which now includes Project Management Advisors (PMA), is seeking a Project Manager to join our team in Los Angeles.
Added 25 mins ago
Sales Support (Inside Sales) Manager
Metrie
Acworth, GA, GA
As our Sales Support Manager, you will lead the regional Sales Support (Inside Sales) team, ensuring excellence in customer service, order processing, and sales support operations. You will…
Added 28 mins ago
B&
Operations Manager
Birge & Held Group LLC
Louisville, KY
- $66,179 to $70,000 USD / year
The Operations Manager is responsible for overseeing the day-to-day operations of multiple multifamily apartment communities, ensuring they operate efficiently, maintain excellent curb…
Added 28 mins ago
Certified Pharmacy Technician, Bedside Delivery
Genesis HealthCare System
United States
4. Must have computer skills and be able to accurately process prescriptions through the pharmacy’s software system and to document the beside delivery program functions within the…
Added 31 mins ago
Employee Benefits Account Representative - Frost Insurance Agency
Frost Bank
Fort Worth, TX
…Account Executives, and Account Managers on a specified book of business. You will use your collaborative mindset to maintain and expand all assigned accounts and process documentation on…

Metrie

Sales Support (Inside Sales) Manager

Acworth, GA, GA, United States

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Job details

Experience: 3 to 5 years of progressive experience in sales, customer service, or sales support, including leadership or supervisory experience required.
Posting language: English
Posted: Nov 6, 2026

Original job description

Who We Are Metrie is North America’s largest manufacturer and distributor of interior millwork producing and selling interior finishings. For 100 years, we've transformed houses into homes with outstanding products featured on HGTV and in top magazines such as Style At Home and House & House. As a family-owned business since 1926, we pride ourselves on excellence, customer experience, and nurturing a strong community. Join us for the next 100!

What You’ll Do As our Sales Support Manager, you will lead the regional Sales Support (Inside Sales) team, ensuring excellence in customer service, order processing, and sales support operations. You will be responsible for overseeing day-to-day team performance, resolving escalated customer issues, maintaining process compliance, and driving continuous improvement initiatives that enhance operational efficiency and customer satisfaction. Working closely with Sales, Operations, and Finance teams, you will play a critical role in strengthening the order-to-delivery process while ensuring customers receive responsive, accurate, and high-quality service. You'll leverage technology, business insights, and performance metrics to support regional growth and operational success.

Location: Based in Acworth, GA. In-branch presence required 5 days a week. Core hours are 8:00am-5:00pm.

Reporting Relationship: You will report to the Sales Operations Manager for the region.

At a High Level, You Will:

Lead the regional Sales Support team with accountability for service delivery, order processing, customer support, and day-to-day operational performance.
Manage call desk and order management technologies, including CRM platform, phone systems, and workflow tools to optimize team efficiency and process compliance.
Drive measurable improvements in customer service outcomes, including order accuracy, turnaround times, and first-contact resolution.
Resolve escalated customer issues while maintaining service standards and supporting a positive team environment.
Establish team routines and reinforce process discipline to ensure seamless collaboration between Customer Account Reps, Order Administrators, and the Outside Sales teams.
Collaborate cross-functionally with Sales, Operations, and Finance to identify root causes of service challenges and strengthen the order-to-delivery process.
Analyze performance trends and leverage data and technology to drive operational efficiency and continuous improvement.
Support team development through coaching, feedback, performance management, and ongoing learning opportunities.

Who You Are

We'd love to hear from you if you have:

A degree in Business, Sales, Marketing, or a related field, or an equivalent combination of education and experience.
3 to 5 years of progressive experience in sales, customer service, or sales support, including leadership or supervisory experience required.
Proven experience leading high-performing teams focused on service excellence, operational accuracy, and customer satisfaction.
Strong coaching, communication, and performance management skills.
Exceptional organizational, prioritization, and workflow management capabilities in fast-paced environments.
Customer-first mindset with strong problem-solving and relationship-building skills.
Experience collaborating across multiple departments to drive results and improve processes.
Proven ability to lead teams through change with clarity, empathy, and accountability
Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Teams) and experience working with SAP ERP or similar enterprise systems.
Passion for continuous improvement, learning, and driving positive change.
Commitment to living Metrie's values and alignment with our cultural pillars of ownership, learning and OneTeam.

It would be an added bonus if you have:

Experience within the molding, millwork, door, building materials, manufacturing, or distribution industries.
Experience using CRM platforms such as Salesforce, HubSpot, or similar sales support technologies.
Knowledge of industry trends and competitive market dynamics.

What You’ll enjoy

Working for a well-established leader in the millwork industry.
Competitive base pay and annual profit-sharing program.
Comprehensive benefits package including health, dental, and vision coverage that starts first of the month following hire date.
Retirement savings plan with company match.
Opportunities for professional growth and leadership development.
A collaborative and inclusive culture where your contributions matter.

How to Apply? Come work with us! Send us your resume by clicking "Apply Now". We look forward to reviewing your application!

Working in-branch, together, is the default workplace environment for Metrie to be an exceptional place to work. Being together in-person enables deeper communication, spontaneous problem-solving, direct mentoring, and continuous learning. All Metrie employees work in-branch 5 days a week. Some salaried roles offer 1 day a week of workplace flexibility with approval by their manager.

Metrie embraces diversity and is committed to creating an inclusive environment where all team members and customers belong. We are an equal opportunity employer and welcome all qualified applicants. If you require accommodation at any time throughout the recruitment process, please contact our People team at hr@metrie.com.

Metrie conducts pre-employment screening including but not limited to background checks and drug testing for all final candidates. All applications will be independently reviewed. We are an E-Verify employer.

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