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Added 1 min ago
Assistant Store Manager - Famous Footwear
Famous Footwear
TUCSON, AZ
Be our Store Manager’s Right Hand. When the Store Manager is away, you will step into their shoes, further developing and refining your already strong people leadership and store management…
Added 2 mins ago
Licensed Optician
AEG Vision
Springfield, OH
Invests in leadership development and internal growth.
Added 2 mins ago
Patient Care Coordinator
AEG Vision
Irwin, PA
Invests in leadership development and internal growth.
Added 2 mins ago
School Nurse (Registered Nurse)
MIDLAND INDEPENDENT SCHOOL DISTRICT
Midland, TX
Courses of study for child growth and development.
Added 3 mins ago
Senior Manager, Project
Aecon
Charlotte, NC
This role will serve as a critical link between program development and workforce adoption by ensuring employees across functional organizations are prepared to implement new business…
Added 3 mins ago
H
Worldwide Integrated Marketing Manager (ACS)
HP
Fort Collins, CO · Spring, TX
- $106,050 to $140,000 USD / year
The Worldwide Integrated Marketing Manager is responsible for driving the execution of marketing communications strategies within the assigned business area, adhering to established…
Added 4 mins ago
AE
Before and After School Group Leader
AlphaBEST Education, Inc.
Berlin, NJ
- From $17 USD / hour
At AlphaBEST, we believe in boosting your potential. Whether you're exploring a future in education, leadership, or something entirely different, you'll gain real experience, hands-on…
Added 4 mins ago
AE
Before and After School Group Leader
AlphaBEST Education, Inc.
Washington, NJ
- From $17 USD / hour
At AlphaBEST, we believe in boosting your potential. Whether you're exploring a future in education, leadership, or something entirely different, you'll gain real experience, hands-on…
Added 4 mins ago
AE
Before and After School Group Leader
AlphaBEST Education, Inc.
Stanhope, NJ
- From $17 USD / hour
At AlphaBEST, we believe in boosting your potential. Whether you're exploring a future in education, leadership, or something entirely different, you'll gain real experience, hands-on…
Added 4 mins ago
AE
Before and After school Group Leader
AlphaBEST Education, Inc.
Gloucester City, NJ
- From $17 USD / hour
At AlphaBEST, we believe in boosting your potential. Whether you're exploring a future in education, leadership, or something entirely different, you'll gain real experience, hands-on…
Added 4 mins ago
AE
Before and After School Group Leader
AlphaBEST Education, Inc.
Mt Arlington, NJ
- From $17 USD / hour
At AlphaBEST, we believe in boosting your potential. Whether you're exploring a future in education, leadership, or something entirely different, you'll gain real experience, hands-on…
Added 4 mins ago
AE
Before and After School Group Leader
AlphaBEST Education, Inc.
Upper Freehold, NJ
- From $17 USD / hour
At AlphaBEST, we believe in boosting your potential. Whether you're exploring a future in education, leadership, or something entirely different, you'll gain real experience, hands-on…
Added 4 mins ago
AE
Before and After School Group Leader
AlphaBEST Education, Inc.
Hopatcong, NJ
- From $17 USD / hour
At AlphaBEST, we believe in boosting your potential. Whether you're exploring a future in education, leadership, or something entirely different, you'll gain real experience, hands-on…
Added 4 mins ago
AE
Before and After School Group Leader
AlphaBEST Education, Inc.
Haddonfield, NJ
- From $17 USD / hour
At AlphaBEST, we believe in boosting your potential. Whether you're exploring a future in education, leadership, or something entirely different, you'll gain real experience, hands-on…
Added 4 mins ago
AE
Before and After School Group Leader
AlphaBEST Education, Inc.
Washington, NJ
- From $17 USD / hour
At AlphaBEST, we believe in boosting your potential. Whether you're exploring a future in education, leadership, or something entirely different, you'll gain real experience, hands-on…
Added 4 mins ago
AE
Before and After School Group Leader
AlphaBEST Education, Inc.
Sparta, NJ
- From $17 USD / hour
At AlphaBEST, we believe in boosting your potential. Whether you're exploring a future in education, leadership, or something entirely different, you'll gain real experience, hands-on…
Added 4 mins ago
AE
Before and After School Group Leader
AlphaBEST Education, Inc.
Glen Ridge, NJ
- From $17 USD / hour
At AlphaBEST, we believe in boosting your potential. Whether you're exploring a future in education, leadership, or something entirely different, you'll gain real experience, hands-on…
Added 4 mins ago
Manager , Customer Engineer III
Applied Materials
Austin, TX · Austin
Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the “mentor” program so that all new engineers have a defined mentor and appropriate development…
Added 7 mins ago
Branch Operations Manager - Brea
Banc of California Page
Brea, CA
The Officer, Branch Operations Manager is responsible for achieving branch goals and overall business success. Provide direction, leadership and motivation to ensure that the office team…
Added 7 mins ago
Product Manager, Acquisitions
SpotHero
Chicago, IL
The Product Manager, Acquisition owns and executes on opportunities to bring new drivers to SpotHero. You'll own the acquisition roadmap, partner with product leadership on strategy, and…
Added 10 mins ago
Merchandising Assistant Store Manager, in Training
HOME DEPOT U.S.A., INC.
United States
Merchandising Assistant Store Manager in Training (MASM-IT) will gain hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot.…
Added 10 mins ago
Night Ops Assistant Store Manager, in Training
HOME DEPOT U.S.A., INC.
United States
Night Operations Assistant Store Manager in Training (NOASM-IT) will gain hands-on experience in the key responsibilities and functions of a Night Operations Assistant Store Manager at The…
Added 10 mins ago
Specialty Assistant Store Manager, in Training
HOME DEPOT U.S.A., INC.
United States
Specialty Assistant Store Manager in Training (SASM-IT) will gain hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The…
Added 13 mins ago
Manager, PMO Sales (K-12 Education)
CDW Government, LLC
Chicago / Adams, IL
The Manager, PMO Sales (K-12 Education) is responsible for leading and executing strategic programs that support Education and K-12 sales priorities. This role provides critical project…
Added 14 mins ago
Sr. Project Manager, Technology Delivery 4D
Genpact LLC
521 Fifth Avenue, NY
…driven approach to shape best of breed solutions • Software Development Methodologies with Excellent written and spoken communication skills. • You are responsible to assist or fully…

Metrie

Sales Support (Inside Sales) Manager

Acworth, GA, GA, United States

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Job details

Experience: 3 to 5 years of progressive experience in sales, customer service, or sales support, including leadership or supervisory experience required.
Posting language: English
Posted: Nov 6, 2026

Original job description

Who We Are Metrie is North America’s largest manufacturer and distributor of interior millwork producing and selling interior finishings. For 100 years, we've transformed houses into homes with outstanding products featured on HGTV and in top magazines such as Style At Home and House & House. As a family-owned business since 1926, we pride ourselves on excellence, customer experience, and nurturing a strong community. Join us for the next 100!

What You’ll Do As our Sales Support Manager, you will lead the regional Sales Support (Inside Sales) team, ensuring excellence in customer service, order processing, and sales support operations. You will be responsible for overseeing day-to-day team performance, resolving escalated customer issues, maintaining process compliance, and driving continuous improvement initiatives that enhance operational efficiency and customer satisfaction. Working closely with Sales, Operations, and Finance teams, you will play a critical role in strengthening the order-to-delivery process while ensuring customers receive responsive, accurate, and high-quality service. You'll leverage technology, business insights, and performance metrics to support regional growth and operational success.

Location: Based in Acworth, GA. In-branch presence required 5 days a week. Core hours are 8:00am-5:00pm.

Reporting Relationship: You will report to the Sales Operations Manager for the region.

At a High Level, You Will:

Lead the regional Sales Support team with accountability for service delivery, order processing, customer support, and day-to-day operational performance.
Manage call desk and order management technologies, including CRM platform, phone systems, and workflow tools to optimize team efficiency and process compliance.
Drive measurable improvements in customer service outcomes, including order accuracy, turnaround times, and first-contact resolution.
Resolve escalated customer issues while maintaining service standards and supporting a positive team environment.
Establish team routines and reinforce process discipline to ensure seamless collaboration between Customer Account Reps, Order Administrators, and the Outside Sales teams.
Collaborate cross-functionally with Sales, Operations, and Finance to identify root causes of service challenges and strengthen the order-to-delivery process.
Analyze performance trends and leverage data and technology to drive operational efficiency and continuous improvement.
Support team development through coaching, feedback, performance management, and ongoing learning opportunities.

Who You Are

We'd love to hear from you if you have:

A degree in Business, Sales, Marketing, or a related field, or an equivalent combination of education and experience.
3 to 5 years of progressive experience in sales, customer service, or sales support, including leadership or supervisory experience required.
Proven experience leading high-performing teams focused on service excellence, operational accuracy, and customer satisfaction.
Strong coaching, communication, and performance management skills.
Exceptional organizational, prioritization, and workflow management capabilities in fast-paced environments.
Customer-first mindset with strong problem-solving and relationship-building skills.
Experience collaborating across multiple departments to drive results and improve processes.
Proven ability to lead teams through change with clarity, empathy, and accountability
Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Teams) and experience working with SAP ERP or similar enterprise systems.
Passion for continuous improvement, learning, and driving positive change.
Commitment to living Metrie's values and alignment with our cultural pillars of ownership, learning and OneTeam.

It would be an added bonus if you have:

Experience within the molding, millwork, door, building materials, manufacturing, or distribution industries.
Experience using CRM platforms such as Salesforce, HubSpot, or similar sales support technologies.
Knowledge of industry trends and competitive market dynamics.

What You’ll enjoy

Working for a well-established leader in the millwork industry.
Competitive base pay and annual profit-sharing program.
Comprehensive benefits package including health, dental, and vision coverage that starts first of the month following hire date.
Retirement savings plan with company match.
Opportunities for professional growth and leadership development.
A collaborative and inclusive culture where your contributions matter.

How to Apply? Come work with us! Send us your resume by clicking "Apply Now". We look forward to reviewing your application!

Working in-branch, together, is the default workplace environment for Metrie to be an exceptional place to work. Being together in-person enables deeper communication, spontaneous problem-solving, direct mentoring, and continuous learning. All Metrie employees work in-branch 5 days a week. Some salaried roles offer 1 day a week of workplace flexibility with approval by their manager.

Metrie embraces diversity and is committed to creating an inclusive environment where all team members and customers belong. We are an equal opportunity employer and welcome all qualified applicants. If you require accommodation at any time throughout the recruitment process, please contact our People team at hr@metrie.com.

Metrie conducts pre-employment screening including but not limited to background checks and drug testing for all final candidates. All applications will be independently reviewed. We are an E-Verify employer.

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