Senior Travel Program Consultant

Description and Requirements

The Team You Will Join

MetLife’s Global Business Solutions (GBS) team delivers enterprise-wide solutions and services with agility and efficiency, enabling scaled capabilities across our global organization. GBS comprises of enterprise teams leading change initiatives, vendor management and procurement, business resilience, and end-to-end shared services through MetLife’s Global Capability Center, which delivers solutions in technology, service, operations, and finance. By driving enterprise-wide solutions at scale, and through seamless collaboration across global business functions, you’ll help MetLife create value and stay ahead in an ever-evolving landscape. Join a team that transforms challenges into opportunities and delivers lasting success across the enterprise.

The Opportunity

The Travel Program Consultant plays a strategic role within MetLife's Travel Program Office, delivering high-touch support to executives, executive assistants, and frequent travelers while strengthening the performance of the global managed travel program. This is an opportunity to directly influence how MetLife's leaders travel by ensuring a seamless, secure, and policy-aligned experience, and to translate travel data into insights that inform program decisions, supplier performance, and cost management.

Key Responsibilities

• Executive & Traveler Support: Deliver responsive, high-touch support to executives, executive assistants, and employees, resolving travel inquiries and service issues through to closure.
• Policy & Governance: Lead administration of global and regional travel policies, monitor booking and out-of-policy trends, and recommend actions to strengthen compliance
• Reporting & Insights: Oversee program reporting and supplier dashboards, delivering scheduled and ad hoc analysis that supports program objectives.
• Supplier Performance: Manage airline, hotel, ground transportation suppliers, including car rental, chauffeured services, rail, and ride-share, partnering with stakeholders on corrective actions to enhance the traveler experience.
• Issue Management & Escalation: Document service issues, policy exceptions, and supplier concerns, escalating high-impact matters in line with established procedures.

Required Qualifications

• Ability to apply AI in high-value scenarios to improve effectiveness, quality, and business impact, while structuring work to combine AI with subject-matter expertise.
• Ability to select and use appropriate AI tools across tasks, evaluate outputs for reliability and risk, and adapt approaches based on complexity and sensitivity.
• Demonstrated written and verbal communication, organizational, and problem-solving skills, with the ability to manage urgent changes and competing priorities.
• Experience with Microsoft Office applications and related business software.
• High level of integrity and discretion when handling sensitive and confidential information.

Preferred Qualifications

• A bachelor’s degree in business, hospitality, tourism, or a related field.
• Previous experience in corporate travel, travel management, or immigration function.
• Demonstrated ability to support executives and frequent travelers with professionalism, discretion, and strong relationship-management skills.
• Familiarity with travel reporting, supplier performance management, and service-level expectations across travel categories.

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is $93,200 - $124,300. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please [1] click here.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s [2] #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date. References

Visible links

1. https://www.metlife.com/content/dam/metlifecom/us/noindex/pdf/HR-US-Benefits/US-Benefits-Overview-10-13-2025.pdf
2. https://www.metlifecareers.com/ml/GreatPlaceToWork