Jobs in the United States

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Added 2 mins ago
Instructional Assistant - Title I Elementary
Lexington County School District One
Lexington, SC
The terms of employment detailed in this job description are based on full time employment during the school year. Conditions of employment adjusted for part time employees or individuals…
Added 3 mins ago
Grocery Manager
Ingles Markets, Inc.
Asheville, NC
Monitor associate time to reduce overtime and ensure punctuality and compliance with time clock policies.
Added 4 mins ago
Retail Sales Associate - Magazine St.
UNITED APPAREL LIQUIDATORS, INC.
New Orleans, LA
…while providing excellent customer service. Duties also include processing inventory and keeping the store environment clean and…
Added 7 mins ago
L
Full Time - Sales Specialist - Cabinets - Day
Lowes
Cincinnati, OH
- Full-time
Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to a variety of benefits beyond…
Added 8 mins ago
Branch Operations Lead, Southchase, Orlando, FL
JPMC page
Orlando, FL · FL
…relationships with them. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures. Your…
Added 8 mins ago
Workforce Planning - Data Scientist - Senior Associate
JPMC page
Wilmington, DE · Plano, TX · Columbus, OH
As a Data Scientist Associate Senior within the Consumer and Community Banking in Workforce Planning (WFP) you will solve complex, data-intensive, and often unstructured business problems…
Added 9 mins ago
C
Retail Lead Store Associate
Curaleaf
1517 N George Street York, PA · York, PA
- $18.5 USD / hour
Join us at Curaleaf to be part of a high-growth, purpose-driven company that champions corporate social responsibility through our Rooted in Good initiative, supporting community outreach…
Added 10 mins ago
Information Technology/Assurance (IT/IA) Specialist I
GD Information Technology, Inc.
United States
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect…
Added 10 mins ago
Information Systems Security Officer (ISSO) III - Albuquerque, New Mexico
GD Information Technology, Inc.
United States
Bachelor’s degree OR Associate’s degree in a related area + 2 years’ experience OR equivalent experience (4 years)
Added 10 mins ago
Counterintelligence/Information Operations Intelligence (CI/IOI) Analyst - Senior
GD Information Technology, Inc.
United States
Bachelor’s degree OR Associate’s degree in a related area + 2 years’ experience OR equivalent experience (4 years) required, Master’s degree desired
Added 10 mins ago
Counterintelligence / Information Operations Intelligence (CI/IOI) Analyst SME
GD Information Technology, Inc.
United States
Master's degree OR Bachelor’s degree in a related field +2 years’ experience OR Associate’s degree in a related area + 4 years’ experience OR equivalent experience (6 years)
Added 10 mins ago
BM
Medical Lab Scientist I, Laboratory, Part-Time, Baptist South
Baptist Medical Center South
United States
- Part-time
…Laboratory Department at Baptist Medical Center South. This is a part-time opportunity working day shift, 6:30am - 3:00pm, three days a week with rotating…
Added 10 mins ago
Deli Clerk
Albertsons Companies
ARLINGTON, TX · DeSoto, TX
Organization & Time Management: Managing multiple tasks while maintaining workflow and service speed
Added 11 mins ago
GI
Retail Material Handler P/T
Goodwill Industries Southern New England Inc
Groton, CT
- $16.94 to $22.7 USD / hour
Students under the age of 18 years still enrolled in High School may be hired to fill part-time positions but may not operate the compactor, floor cleaning machine, straddle stacker or any…
Added 12 mins ago
CO
Senior Office Assistant (EMS & Safety/Health Divisions) (Part-Time)
City of Coral Springs
Coral Springs, FL
- $23.7 to $39.06 USD / hour
- Part-time
Assists with processing and organizing EMS licensing renewals, permits, inspection records, and Health & Safety program documentation as directed.
Added 13 mins ago
Retail Customer Service Associate (Cashier)
Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore
Milwaukee, WI
Reporting to the Sales and Service Manager, a Customer Service Associate is responsible for engaging Customers in the Cashier Area and Club Desk, ensuring excellent service throughout the…
Added 13 mins ago
Retail Customer Service Associate (Cashier)
Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore
Palm Desert, CA
Reporting to the Sales and Service Manager, a Customer Service Associate is responsible for engaging Customers in the Cashier Area and Club Desk, ensuring excellent service throughout the…
Added 13 mins ago
WI
Branch Sales Associate
Watsco Inc.
Virginia Beach, VA
- $19 to $21 USD / hour
Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at…
Added 14 mins ago
LO
Retail Associate-PT
LAND OF LINCOLN GOODWILL INDUSTRIES INC
Lincoln, IL
- $15 USD / hour
The Retail Associate will be trained to perform any of the following duties and may be assigned to any store function at any given time.
Added 14 mins ago
LO
Retail Associate
LAND OF LINCOLN GOODWILL INDUSTRIES INC
Lincoln, IL
- $15 USD / hour
The Retail Associate will be trained to perform any of the following duties and may be assigned to any store function at any given time.
Added 14 mins ago
LO
Retail Associate
LAND OF LINCOLN GOODWILL INDUSTRIES INC
Effingham, IL
- $15 USD / hour
The Retail Associate will be trained to perform any of the following duties and may be assigned to any store function at any given time.
Added 18 mins ago
UG
Medical Assistant - Endocrinology
UnitedHealth Group
Fishkill, NY · Poughkeepsie, NY
- $16 to $25 USD / hour
As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.
Added 20 mins ago
FI
Community & Business Banker
First Interstate Ban
Denver, CO
- $28 to $43 USD / hour
Generous Paid Time Off (PTO) in addition to paid federal holidays.
Added 22 mins ago
JU
Retail Store Associate
JBS USA
Eatontown, NJ
- $17 USD / hour
As a Retail Sales Associate, you create an exceptional experience for every guest by delivering Wild Fork’s service philosophy of personal chef and friendly butcher. You engage customers…
Added 23 mins ago
TC
Full Time Merchandising Coordinator- TJ Maxx
TJX Companies
Boardman, OH
- $14.5 to $15 USD / hour
- Full-time
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral…

MetLife

Disability Call Center Supervisor

Omaha, NE, United States

The expected salary range for this position is $64,800 - $86,400.

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Job details

Pay: The expected salary range for this position is $64,800 - $86,400.
Posting language: English
Posted: Nov 4, 2026

Original job description

Description and Requirements

The Team You Will Join

On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.

The Opportunity

Through strong leadership, the US Customer Care Supervisor ensures that the service team offers a customer-centric experience on every call that is consistent with GCS values and principles, while assisting MetLife customers with questions on their policy, features, benefits and executing on requests for transactions or processing. Create an environment that promotes a high level of engagement among associates and delivers on superior customer satisfaction. Clearly communicate with and coach associates to ensure key business metrics are delivered.

Key Responsibilities

Virtual roles predominately work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.
Supervise and lead a team of customer care associates who engage in providing service on a variety of MetLife products ensuring a superior customer experience.
Proactively coach, motivate and develop associates to ensure their performance exceeds our customer’s expectations. Hold them accountable for those results.
Partner with recruiting to acquire new and diverse talent into the service organization with the requisite customer orientation, skill set and knowledge to build and strengthen customer relationships and drive profitable growth.
Monitor associate calls and provide feedback on quality of information, quality of interaction and following appropriate procedures.
Create performance appraisals for associates, including tracking performance trends for determination of recognition and disciplinary action.
Ensure department compliance with all applicable ERISA, HIPAA and internal Quality Management Systems regulations and guidelines.
Foster collaboration among peers and with other partners by building effective, results-driven relationships to leverage resources across GCS and MetLife.

Required Qualifications

New hires should live a commutable distance from the site the role is posted in
Ability to create a work environment that fosters high morale & employee engagement within a service operation that is fast paced and subject to frequent change
Demonstrated commitment to diversity, integrity and value of the contributions of associates at all levels in the organization
Demonstrated excellent interpersonal communication and coaching skills to develop talent for the future
Strong supervisory/leadership skills and abilities
Customer focused
Commitment to continuous, ongoing improvement in the level of service provided to internal and external customers
Demonstrated problem solving and decision-making skills along with the ability to manage multiple projects
Ability to manage change and to support company-wide initiatives
Ability to work effectively as a member of a supervisory team
Knowledge of the organization’s operations, quality management tenets, products and services as well as those of related organizations and business partners
General understanding of the Company’s Human Resources policies and procedures
High School Diploma or equivalent

Preferred Qualifications

2+ years of experience in insurance, financial services, healthcare, or another regulated industry
Experience using AI-assisted service tools such as CoPilot, automated summarization, or guided decision workflows
Experience handling escalations, complaints, or sensitive customer situations
Familiarity with authentication, data protection, and compliance standards in a regulated environment

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is $64,800 - $86,400. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please [1] click here.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s [2] #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date. References

Visible links

https://www.metlife.com/content/dam/metlifecom/us/noindex/pdf/HR-US-Benefits/US-Benefits-Overview-10-13-2025.pdf
https://www.metlifecareers.com/ml/GreatPlaceToWork

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