Account Management Assistant

Metis is searching for an Account Management Assistant to join our Member Experience Team. Metis/Risk Management Programs is a Roanoke-owned and operated company that provides third-party administrative services for self-insurance risk pools, along with operational support and other innovative solutions for Metis subsidiaries. We are known for exceptional service, forward-thinking solutions, and strong relationships with our members.

What You’ll Do:

• Manage internal communications and documentation, including mailbox monitoring, report requests, and assembling quarterly claims review packets.
• Enter prospect and renewal data, issuing certifications of insurance, and processing member billing.
• Provide member support through portal assistance, mailing documents, and handling returned mail.

Minimum Qualifications:

• College degree in business, insurance, or a related field preferred.
• Minimum of one (1) year of experience in administrative support, customer service, or insurance/account management preferred.
• Strong presentation, communication, and computer skills required.
• Virginia and West Virginia (non-resident) property & casualty insurance agent licenses in good standing, preferred or ability to obtain after hire.

What We Offer:

• Comprehensive benefits package, including 401(k) with 200% match up to 6%.
• Affordable health insurance premiums with wellness incentives.
• HSA with annual company contribution of $500.
• Company-paid individual dental, short-term disability, and long-term disability insurance.
• 11 paid holidays.
• Generous vacation and sick time.

Expected Hiring Salary Range: $21.00-$23.00 hourly, depending on education, certifications, and experience.

Metis is a tobacco-free workplace (does not apply to West Virginia).