Jobs in the United States

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Added 20 mins ago
J
Senior Electrical Engineer
Jobgether
Remote, United States
- $120,000 to $150,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Electrical Engineer based in the United States.
Added 20 mins ago
J
Cyber Security Engineer (Cloud Security)
Jobgether
Remote, United States
- $110,000 to $130,000 USD / year
…and next steps. Our partner is looking for a Cyber Security Engineer (Cloud Security) based in the United…
Added 20 mins ago
J
Cloud - Bare Metal Infrastructure Engineer
Jobgether
Remote, United States
- $230,000 to $290,000 USD / year
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting…
Added 31 mins ago
IR
Digital Workplace Platform Administrator
International Rescue Committee
Remote, United States
- $88,277 to $102,451 USD / year
Support risk assessments and security reviews for new AI tools or integrations by providing accurate technical context on system behavior and data flows
Added 36 mins ago
EG
Quality Assurance Engineer - PHP
Eliassen Group
Helena, MT
- $40 to $50 USD / hour
Our client seeks a results-driven Senior Quality Assurance Engineer to support Policyholder Portal applications. The role requires manual, automation, mobile, API, and database testing…
Added 40 mins ago
VI
System Test Lead
Viasat, Inc.
Carlsbad, CA · Reston, VA · Germantown, MD
- $190,500 to $285,500 USD / year
We have an exciting new opportunity for a System Test Engineer to join our Government team! You will work with a cross functional team in the development of our latest generation government…
Added 40 mins ago
Systems Integration Engineer - Antenna Systems
Viasat, Inc.
Duluth, GA
…you're ready to take on something new, you'll find leaders who support your development and help you turn your ambition into…
Added 40 mins ago
PN
Senior Software Engineer III
Pacific Northwest National Laboratory
Richland, WA · Seattle, WA
- $133,100 USD / year
An accomplished engineer with strong foundations in scalable system design, SI/ML development, and production software. You're ready to lead complex system components, mentor junior…
Added 40 mins ago
PN
Early Career Software Engineer
Pacific Northwest National Laboratory
Richland, WA
- $83,100 USD / year
We are seeking a motivated Early Career Software Engineer to join our dynamic team at PNNL and contribute to cutting-edge projects that shape the future of critical technology supporting…
Added 40 mins ago
PN
Software Engineer II
Pacific Northwest National Laboratory
Richland, WA · Seattle, WA
- $109,000 USD / year
We are seeking a motivated Software Engineer to join our dynamic team at PNNL and contribute to cutting-edge projects that shape the future of critical technology supporting national…
Added 44 mins ago
Stationary Engineer
State of Connecticut
Southbury, CT
DDS is seeking a skilled and dedicated Stationary Engineer to help maintain the safe, reliable, and efficient operation of heating plants, boilers, and essential mechanical systems across…
Added 53 mins ago
J
Senior Infrastructure Security Engineer
Jobgether
Remote, United States
- $170,000 to $210,000 USD / year
…traditional insurance operations. As a Senior Infrastructure Security Engineer, you will play a dual role in strengthening cloud infrastructure and establishing robust security practices…
Added 53 mins ago
J
Java Product Engineer / Full Stack Java Developer
Jobgether
Remote, United States
- $90,000 to $110,000 USD / year
The Java Product Engineer / Full Stack Java Developer will design, develop, modernize, and support enterprise software applications in mission-critical environments.
Added 53 mins ago
IBM Maximo Senior Business Analyst
Jobgether
Remote, United States
You will leverage your expertise in IBM Maximo Application Suite to improve workflows, enhance system functionality, and ensure reliable platform performance.
Added 53 mins ago
Engineering Manager- Data Collection & Scanning
Jobgether
Remote, United States
Foster a collaborative culture in which engineers share responsibility for end-to-end system outcomes and continuously develop their technical capabilities.
Added 1 hour ago
Ground Systems Engineer I, Electrical
Rocket Lab USA
Stennis Space Center, MS
…execution history with the Electron program. GROUND SYSTEMS ENGINEER I, ELECTRICAL Based out of Rocket Lab's Test Facility at Stennis Space Center in Mississippi, the Ground Systems…
Added 1 hour ago
MS
Competitive Intelligence Spec / R70198 / Remote
Motorola Solutions
Corinth, MS
- $150,000 to $175,000 USD / year
…interview and debrief customer-facing sales directors, field application engineers, and regional support teams. Observe competitor product launches, messaging, and technology roadmaps…
Added 1 hour ago
Utility Engineering Analyst 1/2/3 Flex (PCN 086095)
State of Alaska
Anchorage, AK
If you possess the position-specific competencies noted in this recruitment, we welcome your application.
Added 1 hour ago
Software Engineer II- ECM Specialization
Emergent Holdings, Inc.
Jackson, MS
Added 1 hour ago
EG
Quality Assurance Engineer - PHP
Eliassen Group
Jackson, MS
- $40 to $50 USD / hour
Our client seeks a results-driven Senior Quality Assurance Engineer to support Policyholder Portal applications. The role requires manual, automation, mobile, API, and database testing…
Added 1 hour ago
Senior Environmental Engineer
TRC Companies, Inc.
New York, NY
TRC is seeking a Senior Engineer (Environmental) to work in our engineering discipline within the Engineering, Construction, and Remediation Practice in New York State. The position…
Added 1 hour ago
EG
Quality Assurance Engineer - PHP
Eliassen Group
Providence, RI
- $40 to $50 USD / hour
Our client seeks a results-driven Senior Quality Assurance Engineer to support Policyholder Portal applications. The role requires manual, automation, mobile, API, and database testing…
Added 1 hour ago
EG
Quality Assurance Engineer - PHP
Eliassen Group
Carson City, NV
- $40 to $50 USD / hour
Our client seeks a results-driven Senior Quality Assurance Engineer to support Policyholder Portal applications. The role requires manual, automation, mobile, API, and database testing…
Added 1 hour ago
Senior AI Engineer (AI Automation)
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior AI Engineer (AI Automation) based in United States.
Added 1 hour ago
Lead Electrical Engineer
Natural Gas Solutions North America LLC
Houston, TX
This role will report to the Principal Electrical Engineer. The position requires the application of scientific/electrical principles, performing complex data analysis, and identification…

Metasys

Support Engineer Internship

Remote, United States

Remote

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Job details

Workplace: Remote
Posting language: English

Original job description

Overview: Technical Support and Customer Advocacy The Support Engineer / Customer Success role is the primary technical interface for our users. You'll provide timely, expert technical support to both our e-commerce customers and internal users of our sophisticated supply chain tools (WMS, OMS). This role is critical for ensuring high client satisfaction, rapid issue resolution, and capturing valuable user feedback to drive product improvement across the platform. Internship Details Duration: 3 months Start Date: Immediate Location: Remote Stipend: None initially. Based on your first-quarter performance, you may be offered a paid full-time opportunity, or even be absorbed directly by the client as an FTE. Key Responsibilities & Core Projects You will manage the full lifecycle of support issues, from initial report to final resolution, focusing on user enablement.

Technical Troubleshooting: Provide Tier 1 and Tier 2 technical support, rapidly diagnosing and resolving platform issues for e-commerce transactions, B2B portal access, and internal application functions (e.g., inventory display issues, order processing errors).
Client Onboarding & Training: Conduct technical onboarding sessions for new B2B clients and internal teams, ensuring they effectively utilize the platform's features, especially complex domain modules like the OMS and WMS.
Ticket Management: Manage the support queue in our internal ServiceNow-like system, ensuring all support tickets adhere to defined SLAs and maintain comprehensive documentation of troubleshooting steps and resolutions.
Escalation and Feedback: Act as the liaison between users and the engineering teams. Accurately document and escalate complex bugs/feature requests (e.g., performance issues, compliance gaps) and verify fixes before closing tickets.
Customer Feedback Loop: Proactively gather customer feedback and usage insights to inform product roadmaps, documentation improvements, and service training materials.

Required Technologies & Tools Candidates should be technically adept with experience in troubleshooting web applications and using support platforms:

Application Troubleshooting: Proficiency in debugging web application issues (using browser developer tools) and understanding API communication flows.
Support Systems: Experience managing complex ticketing systems (ServiceNow, Jira Service Desk, etc.).
Platform Familiarity: Basic ability to interpret logs from the observability stack (Grafana/Loki) to aid in initial diagnosis.
Domain Focus: Strong ability to quickly learn and articulate complex supply chain concepts (MES $\rightarrow$ WMS $\rightarrow$ OMS).

AI Agent Focus You will interact with and help support the AI tools used for customer service.

Agent QA: Provide feedback and troubleshooting for the AI customer support agents, identifying instances where the LLM-powered tools fail or provide inaccurate information.
Knowledge Base Curation: Contribute to maintaining and structuring the knowledge base that feeds the AI agents, improving their accuracy and effectiveness.

Success Metrics & Career Path

Performance will be measured by:

Resolution Time (MTTR): Achievement of defined SLAs for initial response and Mean Time To Resolution (MTTR).
Customer Satisfaction (CSAT): High customer satisfaction scores based on ticket resolution quality.
Escalation Quality: Quality and completeness of documentation for bugs and feature requests escalated to engineering.

Mentorship Structure: Reports to the Customer Success Manager or Engineering Lead, working closely with the development teams to understand and communicate technical resolutions.

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More about this job

Skills

Technical support
Supply chain management
WMS
OMS
Troubleshooting
ServiceNow
Regulatory compliance
Documentation
Debugging
Communication skills
Jira
Grafana
MES
Customer service

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