Jobs in the United States

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Added just now
Software Engineer
ASRC Federal
Moorestown, NJ
ASRC Federal Mission Solutions is a premier provider of systems engineering, software engineering, system integration and project management services for real-time, mission-critical defense…
Added just now
Associate Software Engineer
ASRC Federal
Moorestown, NJ
ASRC Federal Mission Solutions is a premier provider of systems engineering, software engineering, system integration and project management services for real-time, mission-critical defense…
Added just now
Site Reliability Engineer I
US: Mastercard Technologies, LLC
O'Fallon, MO
The Service Operations Technology (SOT) BizOps team is seeking a Site Reliability Engineer I to support and continuously improve enterprise infrastructure, configuration management,…
Added just now
Site Reliability Engineer I
US: Mastercard Technologies, LLC
O'Fallon, MO
The Service Operations Technology (SOT) BizOps team is seeking a Site Reliability Engineer (SRE) to support and enhance enterprise infrastructure, asset management, automation, and…
Added 1 min ago
MC
Spacecraft Flight Dynamics Engineer
Motive Companies
Santa Monica, CA
- $150,000 to $190,000 USD / year
We are seeking an experienced Spacecraft Flight Dynamics Engineer to join the flight program team. This role is highly hands-on and will support spacecraft from design and simulation…
Added 1 min ago
MC
Embedded Flight Software Engineer
Motive Companies
Santa Monica, CA
- $130,000 to $180,000 USD / year
We are seeking an experienced Embedded Flight Software Engineer with strong hands-on expertise in low-level embedded software, FPGA interfaces, device drivers, bootloaders, and spacecraft…
Added 1 min ago
Engineering Assoc. - Summer 2027 Intern.
HEARTLAND TECHNOLOGY GROUP, INC
COMBINED LOCKS, WI
Added 1 min ago
Senior Engineer- Current Product
Brunswick
Fond du Lac, WI
5+ years of engineering experience supporting complex mechanical products or systems.
Added 1 min ago
Electrical Senior Designer
Affiliated Engineers, Inc
Austin, TX
…1978, we’ve supported mission-driven organizations in designing systems and environments that advance society and improve lives. Today, with more than 1000 professionals across 23 offices,…
Added 1 min ago
Data Centre Service Delivery Field Support Engineer (L1)
NTT America, Inc.
VA
The Data Center Service Delivery Field Support Engineer (L1) is an entry level engineering role, responsible for providing a professional first-line onsite technical support and field…
Added 2 mins ago
Production Manager II
Federal Signal
Post Falls, ID
We are a “Solution Driven” manufacturer for the mining industry. At Ground Force Worldwide we design, engineer and manufacture the World’s Finest Mine Support Equipment. We offer a diverse…
Added 2 mins ago
Production Manager I
Federal Signal
Post Falls, ID
We are a “Solution Driven” manufacturer for the mining industry. At Ground Force Worldwide we design, engineer and manufacture the World’s Finest Mine Support Equipment. We offer a diverse…
Added 2 mins ago
Software Engineer, Machine Learning
ON, CA
Use cross compiler toolchains for embedded systems such as Android, embedded Linux and QNX
Added 2 mins ago
Lead Software Test Framework Engineer
ON, CA
We are searching for a Software Test Framework Engineer Lead to be a part of the QCT AI Proc Solution team responsible for design and integration of leading edge technologies in the area of…
Added 2 mins ago
Senior Engineer, Cybersecurity
Intercontinental Exchange Holdings, Inc.
Atlanta, GA
The Cybersecurity Engineering Senior Engineer is responsible for creating and maintaining the information security tooling and infrastructure for endpoints or servers on-prem, in the Cloud,…
Added 2 mins ago
Electrical Engineer - Services Sustaining
Vertiv
Westerville, OH
The Electrical Engineer will contribute to Service’s support, upgrade design projects, and handle small-scale designs with guidance. Participate in New Product Development Service Readiness…
Added 2 mins ago
System Engineer Manager, Information Technology
PharmaforceIQ
Remote, United States
Administer internal systems and SaaS tools, including user access, configuration, and routine troubleshooting.
Added 2 mins ago
Machine Shop Supervisor
Celeros Flow Technology
Houston, TX
Proficiency with Microsoft Office and ERP systems (SAP preferred).
Added 3 mins ago
Senior Electrical Engineer
Worley
AB, CA
As a Senior Power Systems Engineer with experience in large industrial facilities, you will work within multi-disciplinary teams involved in integrated power system plans,…
Added 3 mins ago
Senior Mechanical Engineer - HVAC
Worley
AB, CA
The Senior Mechanical Engineer – HVAC will be based in either Calgary, AB or Edmonton, AB and will play a pivotal role in supporting engineering activities related to HVAC systems across a…
Added 3 mins ago
Senior HVAC Designer
Worley
AB, CA
Design of mechanical systems (HVAC, plumbing, and controls) in industrial and commercial buildings.
Added 3 mins ago
Vessel Technician
Sonic Systems International LLC
Wilmington, NC
The Vessel Technician normally reports to the Lead Vessel Technician or to the Refuel Floor Engineer. They perform or support staging, disassembly, and re-assembly of the major components…
Added 3 mins ago
Data Engineer & Insights Analyst
SMART TECH SKILLS LLC
Reading, PA
We are seeking a Data Engineer & Insights Analyst to transform complex data into trusted, usable information that supports program delivery, operational improvements, and executive…
Added 4 mins ago
Field Service Engineer - East Coast
United States
Conduct planned and ad hoc visits to inspect, service, troubleshoot, and repair various vacuum pumps and systems. You will also diagnose any issues to prevent equipment downtime.
Added 4 mins ago
Senior RF Engineer
D-Wave Quantum
New Haven, CT
D-Wave is seeking a skilled Senior RF Engineer to join our Quantum Design and Architecture Group (QDAG), a multidisciplinary team focused on developing the architecture and hardware for…

Metasys

Support Engineer Internship

Remote, United States

Remote

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Job details

Workplace: Remote
Posting language: English

Original job description

Overview: Technical Support and Customer Advocacy The Support Engineer / Customer Success role is the primary technical interface for our users. You'll provide timely, expert technical support to both our e-commerce customers and internal users of our sophisticated supply chain tools (WMS, OMS). This role is critical for ensuring high client satisfaction, rapid issue resolution, and capturing valuable user feedback to drive product improvement across the platform. Internship Details Duration: 3 months Start Date: Immediate Location: Remote Stipend: None initially. Based on your first-quarter performance, you may be offered a paid full-time opportunity, or even be absorbed directly by the client as an FTE. Key Responsibilities & Core Projects You will manage the full lifecycle of support issues, from initial report to final resolution, focusing on user enablement.

Technical Troubleshooting: Provide Tier 1 and Tier 2 technical support, rapidly diagnosing and resolving platform issues for e-commerce transactions, B2B portal access, and internal application functions (e.g., inventory display issues, order processing errors).
Client Onboarding & Training: Conduct technical onboarding sessions for new B2B clients and internal teams, ensuring they effectively utilize the platform's features, especially complex domain modules like the OMS and WMS.
Ticket Management: Manage the support queue in our internal ServiceNow-like system, ensuring all support tickets adhere to defined SLAs and maintain comprehensive documentation of troubleshooting steps and resolutions.
Escalation and Feedback: Act as the liaison between users and the engineering teams. Accurately document and escalate complex bugs/feature requests (e.g., performance issues, compliance gaps) and verify fixes before closing tickets.
Customer Feedback Loop: Proactively gather customer feedback and usage insights to inform product roadmaps, documentation improvements, and service training materials.

Required Technologies & Tools Candidates should be technically adept with experience in troubleshooting web applications and using support platforms:

Application Troubleshooting: Proficiency in debugging web application issues (using browser developer tools) and understanding API communication flows.
Support Systems: Experience managing complex ticketing systems (ServiceNow, Jira Service Desk, etc.).
Platform Familiarity: Basic ability to interpret logs from the observability stack (Grafana/Loki) to aid in initial diagnosis.
Domain Focus: Strong ability to quickly learn and articulate complex supply chain concepts (MES $\rightarrow$ WMS $\rightarrow$ OMS).

AI Agent Focus You will interact with and help support the AI tools used for customer service.

Agent QA: Provide feedback and troubleshooting for the AI customer support agents, identifying instances where the LLM-powered tools fail or provide inaccurate information.
Knowledge Base Curation: Contribute to maintaining and structuring the knowledge base that feeds the AI agents, improving their accuracy and effectiveness.

Success Metrics & Career Path

Performance will be measured by:

Resolution Time (MTTR): Achievement of defined SLAs for initial response and Mean Time To Resolution (MTTR).
Customer Satisfaction (CSAT): High customer satisfaction scores based on ticket resolution quality.
Escalation Quality: Quality and completeness of documentation for bugs and feature requests escalated to engineering.

Mentorship Structure: Reports to the Customer Success Manager or Engineering Lead, working closely with the development teams to understand and communicate technical resolutions.

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More about this job

Skills

Technical support
Supply chain management
WMS
OMS
Troubleshooting
ServiceNow
Regulatory compliance
Documentation
Debugging
Communication skills
Jira
Grafana
MES
Customer service

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