Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Timing Engineer
City of New York
Queens, NY
In order to be considered for this position candidate must be serving permanently in the title of Assistant Civil Engineer, or must have filed for the Open Competitive Assistant Civil…
Added 13 mins ago
G
Maintenance Engineer
GPAC
Monticello, MN
- $34 to $41 USD / hour
A global leader in food processing technology is seeking a Maintenance Engineer to join its technical applications team.
Added 15 mins ago
G
Structural Steel Engineering Manager
GPAC
Fort Worth, TX
- $90,000 to $125,000 USD / year
…industry allows us to work hand in hand with the Architect and Engineer of Record to assure structural integrity and project schedules are maintained. We offer our customer Value…
Added 16 mins ago
MCU Offshore Project Manager
GE Vernova
Unspecified, MA
Collaborate with marine contractors and commercial teams on preliminary lifting plans, vessel deck layouts, and sea-fastening arrangements (with the Project Engineer)
Added 16 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
…missed retention touchpoints, roster reconciliation delays) and engineer automated software…
Added 16 mins ago
Manufacturing Engineer 2 - Unmanned Underwater Vehicles (UUV) 31057
Huntington Ingalls Industries
Pocasset, MA
Customer First – Focus on the mission and those we serve.
Added 16 mins ago
Lead Distributed Systems Engineer (AI/ML Platform) - Watertown, MA
Kelly Services
Watertown, MA
A fast-growing AI and data platform company is seeking a Lead Distributed Systems Engineer (AI/ML Platform) to architect and scale the infrastructure that powers enterprise AI and machine…
Added 16 mins ago
INGENYX- Process Engineer 3 - Quality
Teleflex
Mansfield, MA
Manufacturing Quality Engineer III is a hands-on engineering role responsible for supporting manufacturing operations through process monitoring, equipment oversight, validation activities,…
Added 16 mins ago
Senior Manufacturing Engineer
VulcanForms Inc.
Newburyport, MA
As a Senior Manufacturing Engineer at VulcanForms in Newburyport, MA, you will design, direct, and coordinate the production processes for our manufactured products. You will be involved in…
Added 16 mins ago
C
Customer Success Program Manager - Food
Carrier
Beverly, MA
- $79,000 to $158,000 USD / year
In this role, you will own the post-sale customer lifecycle, from technical onboarding through continuous platform adoption to commercial renewal. You will move beyond post-shipment…
Added 16 mins ago
Senior Quality Operations Engineer
Philips
Bedford, MA
The Senior Quality Operations Engineer is responsible for supporting a state of high-quality performance, compliance, and oversight/performance monitoring of Philips manufacturing…
Added 16 mins ago
Senior Product Security Engineer II - HashiCorp Security
IBM
LOWELL, MA
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new…
Added 16 mins ago
Product Security Engineer II- HashiCorp Security
IBM
LOWELL, MA
A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking new…
Added 16 mins ago
Senior Life Sciences Data Engineer - Cambridge, MA
Kelly Services
Cambridge, MA
A rapidly growing Scientific AI and Data Platform company is hiring a Senior Life Sciences Data Engineer to help build the next generation of data infrastructure powering pharmaceutical and…
Added 16 mins ago
AT
Machine Learning Senior Software Engineer
Akamai Technologies, Inc.
Boston, MA
- $121,400 to $218,600 USD / year
As an ML Senior Software Engineer, you will build and operate systems responsible for model validation, quantization, and safety across the AIC. You'll develop pipelines that scan models…
Added 16 mins ago
Cybersecurity, Privacy and Forensics - Palo Alto Networks XSIAM Engineer
PwC
Boston, MA
As a SecOps Engineer specializing in Palo Alto Networks XSIAM or Google technologies, you will play a pivotal role in identifying and analyzing potential threats to an organization's…
Added 16 mins ago
Lead Field Service Engineer – Automation
GE Vernova
Boston, MA
Added 16 mins ago
Lead Field Service Engineer – Drives
GE Vernova
Boston, MA
As a Lead Field Service Engineer, you will serve as the technical authority for the installation, commissioning, and maintenance of GE’s advanced drive architectures. You will operate with…
Added 16 mins ago
T
M365 Support Engineer
TEKsystems
Boston, MA
- $40 to $55 USD / hour
Target Profile: Eng or Sr Eng M365 / Power Platform Engineer
Added 16 mins ago
AT
Senior Software Engineer
Akamai Technologies, Inc.
Boston, MA
- $121,400 to $218,600 USD / year
As a Software Engineer Senior, you will be responsible for:
Added 16 mins ago
G
Structural Steel Engineering Manager
GPAC
McAllen, TX
- $90,000 to $125,000 USD / year
…industry allows us to work hand in hand with the Architect and Engineer of Record to assure structural integrity and project schedules are maintained. We offer our customer Value…
Added 16 mins ago
G
Structural Steel Engineering Manager
GPAC
San Antonio, TX
- $90,000 to $125,000 USD / year
…industry allows us to work hand in hand with the Architect and Engineer of Record to assure structural integrity and project schedules are maintained. We offer our customer Value…
Added 16 mins ago
CIAM Full Stack Engineer
Manulife
Boston, MA
This role helps build and support secure, seamless Customer Identity & Access Management (CIAM) experiences across Manulife’s digital channels. You will develop customer-facing applications…
Added 16 mins ago
Senior Engineer, Cloud Technology (Hybrid)
American Family Insurance - Corporate
Boston, MA
Demonstrated experience providing customer-driven solutions, support or service.
Added 16 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Boston, MA · Lynn, MA
- $131,000 to $174,000 USD / year
Customer-focused, comfortable with ambiguity, and a data-driven problem solver.

Metasys

Support Engineer Internship

Remote, United States

Remote

Apply About employer

Applications open in a new tab.

Job details

Workplace: Remote
Posting language: English

Original job description

Overview: Technical Support and Customer Advocacy The Support Engineer / Customer Success role is the primary technical interface for our users. You'll provide timely, expert technical support to both our e-commerce customers and internal users of our sophisticated supply chain tools (WMS, OMS). This role is critical for ensuring high client satisfaction, rapid issue resolution, and capturing valuable user feedback to drive product improvement across the platform. Internship Details Duration: 3 months Start Date: Immediate Location: Remote Stipend: None initially. Based on your first-quarter performance, you may be offered a paid full-time opportunity, or even be absorbed directly by the client as an FTE. Key Responsibilities & Core Projects You will manage the full lifecycle of support issues, from initial report to final resolution, focusing on user enablement.

Technical Troubleshooting: Provide Tier 1 and Tier 2 technical support, rapidly diagnosing and resolving platform issues for e-commerce transactions, B2B portal access, and internal application functions (e.g., inventory display issues, order processing errors).
Client Onboarding & Training: Conduct technical onboarding sessions for new B2B clients and internal teams, ensuring they effectively utilize the platform's features, especially complex domain modules like the OMS and WMS.
Ticket Management: Manage the support queue in our internal ServiceNow-like system, ensuring all support tickets adhere to defined SLAs and maintain comprehensive documentation of troubleshooting steps and resolutions.
Escalation and Feedback: Act as the liaison between users and the engineering teams. Accurately document and escalate complex bugs/feature requests (e.g., performance issues, compliance gaps) and verify fixes before closing tickets.
Customer Feedback Loop: Proactively gather customer feedback and usage insights to inform product roadmaps, documentation improvements, and service training materials.

Required Technologies & Tools Candidates should be technically adept with experience in troubleshooting web applications and using support platforms:

Application Troubleshooting: Proficiency in debugging web application issues (using browser developer tools) and understanding API communication flows.
Support Systems: Experience managing complex ticketing systems (ServiceNow, Jira Service Desk, etc.).
Platform Familiarity: Basic ability to interpret logs from the observability stack (Grafana/Loki) to aid in initial diagnosis.
Domain Focus: Strong ability to quickly learn and articulate complex supply chain concepts (MES $\rightarrow$ WMS $\rightarrow$ OMS).

AI Agent Focus You will interact with and help support the AI tools used for customer service.

Agent QA: Provide feedback and troubleshooting for the AI customer support agents, identifying instances where the LLM-powered tools fail or provide inaccurate information.
Knowledge Base Curation: Contribute to maintaining and structuring the knowledge base that feeds the AI agents, improving their accuracy and effectiveness.

Success Metrics & Career Path

Performance will be measured by:

Resolution Time (MTTR): Achievement of defined SLAs for initial response and Mean Time To Resolution (MTTR).
Customer Satisfaction (CSAT): High customer satisfaction scores based on ticket resolution quality.
Escalation Quality: Quality and completeness of documentation for bugs and feature requests escalated to engineering.

Mentorship Structure: Reports to the Customer Success Manager or Engineering Lead, working closely with the development teams to understand and communicate technical resolutions.

Apply About employer

More about this job

Skills

Technical support
Supply chain management
WMS
OMS
Troubleshooting
ServiceNow
Regulatory compliance
Documentation
Debugging
Communication skills
Jira
Grafana
MES
Customer service

Report this job