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CO
CHIEF OF POLICE
City of Long Beach
Long Beach, CA
- $300,026.79 to $315,221.19 USD / year
…and nine City Council members elected by district. The City Manager, appointed by the Mayor and City Council, oversees the daily operations of 15 departments and a Fiscal Year 2027 (FY27)…
Added just now
Overnight Stocking Manager - Marquette, MI
Meijer Great Lakes LP
Marquette, MI
The Overnight Stocking Manager is responsible for overall team member engagement for those in span of care. You will be responsible for driving recognition, feedback and coaching,…
Added 7 mins ago
II
VP, Contract Surety Underwriting
IAT Insurance Group, Inc
Greenwood Village, CO · Cheshire, CT · Kansas City, MO · Jersey City, NJ · Hunt Valley, MD · Hudson Farm, NJ · Houston, TX · Birmingham, AL · Alpharetta, GA · Tampa, FL · Orlando, FL · Virginia Beach, VA · Milwaukee, WI · Wayne, PA · Williamsville, NY · Scottsdale, AZ · Raleigh, NC · St. Petersburg, FL · Sarasota, FL · Rolling Meadows, IL · Overland Park, KS · Omaha, NE · Newark Riverfront, NJ · New York City, NY · Plano, TX · Newark, NJ · Naperville, IL
- $175,000 to $290,000 USD / year
Assists in the development of underwriting guidelines.
Added 7 mins ago
Accounts Payable Coder
Apex MtW Regional
Denver, CO
…individual will play a key role in supporting the Accounts Payable Manager while contributing to the continued development of a scalable, efficient, and best-in-class finance organization.…
Added 10 mins ago
Engineering Program Manager
Cisco Systems, Inc.
Milpitas, CA
…processes, we bridge the gap between initial concept and successful customer…
Added 11 mins ago
AS
Accounts Payable Coder
Apex Service Partners
Denver, CO
- $65,000 USD / year
…individual will play a key role in supporting the Accounts Payable Manager while contributing to the continued development of a scalable, efficient, and best-in-class finance organization.…
Added 15 mins ago
Assistant Stylist
Ulta Beauty, Inc.
Euless, TX
Communicate any supply needs to the Experience Manager, ensuring guest-readiness at all times.
Added 15 mins ago
Stylist
Ulta Beauty, Inc.
Cedar Falls, IA
…emphasis on the guest’s total look. They support the Experience Manager (EM) and the Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity),…
Added 15 mins ago
Elite Stylist
Ulta Beauty, Inc.
Cedar Falls, IA
…emphasis on the guest’s total look. They support the Experience Manager (EM) and Assistant Services Manager (ASM) and focus on performance (service sales, and productivity), people (guest…
Added 15 mins ago
Master Stylist
Ulta Beauty, Inc.
Cedar Falls, IA
…emphasis on the guest’s total look. They support the Experience Manager (SM) and Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity), people…
Added 15 mins ago
Elite Stylist
Ulta Beauty, Inc.
Tucson, AZ
…emphasis on the guest’s total look. They support the Experience Manager (EM) and Assistant Services Manager (ASM) and focus on performance (service sales, and productivity), people (guest…
Added 15 mins ago
Master Stylist
Ulta Beauty, Inc.
Tucson, AZ
…emphasis on the guest’s total look. They support the Experience Manager (SM) and Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity), people…
Added 15 mins ago
UB
Prestige Beauty Advisor
Ulta Beauty, Inc.
Commack, NY
- $17.5 to $26 USD / hour
…cleanliness and replenishment. This position supports the Sales Manager (SM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate…
Added 15 mins ago
Stylist
Ulta Beauty, Inc.
Tucson, AZ
…emphasis on the guest’s total look. They support the Experience Manager (EM) and the Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity),…
Added 16 mins ago
J
Senior Project Manager, Scrum Master
Jobgether
Remote, United States
- $130,000 to $140,000 USD / year
Demonstrated experience working as an Agile Scrum Master or Agile Project Manager for data engineering, software development, analytics, or systems integration teams.
Added 16 mins ago
J
Partner Development Manager
Jobgether
Remote, United States
- $75,000 to $90,000 USD / year
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Partner Development Manager based in the United States.
Added 16 mins ago
Marketing Campaign Manager
Jobgether
Remote, United States
We are seeking an experienced and results-driven Marketing Campaign Manager to develop and execute strategic marketing initiatives that accelerate revenue growth for a portfolio of software…
Added 16 mins ago
Billing & Collections Specialist
Jobgether
Remote, United States
…Specialist to manage the billing-to-cash cycle across a portfolio of customer accounts. In this role, you will play an essential part in maintaining healthy cash flow by ensuring accurate…
Added 20 mins ago
O
Senior Manager, Platform Software Engineering
Oracle
United States
- $132,000 to $306,400 USD / year
Oracle Health is seeking a highly skilled and experienced Senior Software Manager to lead development and innovation for the Clinical AI Agent Platform. In this key leadership role, you…
Added 21 mins ago
Specialty Beauty Advisor - Clinique
Ulta Beauty, Inc.
Louisville, KY
…Clinique brand to the Ulta Beauty guest and support the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest service and…
Added 21 mins ago
UB
Lead Cashier
Ulta Beauty, Inc.
Nanuet, NY
- $17.5 to $26 USD / hour
…loyalty), people (guest service, and associate training and development), and process (operating procedures and compliance standards with an emphasis on cashiering). The Lead Cashier…
Added 21 mins ago
Lead Cashier
Ulta Beauty, Inc.
Albuquerque, NM
…loyalty), people (guest service, and associate training and development), and process (operating procedures and compliance standards with an emphasis on cashiering). The Lead Cashier…
Added 21 mins ago
UB
Specialty Beauty Advisor - Lancome
Ulta Beauty, Inc.
Castle Rock, CO
- $20 to $30 USD / hour
…Lancôme brand to the Ulta Beauty guest and support the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate…
Added 21 mins ago
UB
Prestige Beauty Advisor
Ulta Beauty, Inc.
Glen Allen, VA
- $14.5 to $19.5 USD / hour
…cleanliness and replenishment. This position supports the Sales Manager (SM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate…
Added 21 mins ago
Specialty Beauty Advisor - Lancome
Ulta Beauty, Inc.
The Woodlands, TX
…Lancôme brand to the Ulta Beauty guest and support the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate…

Metasys

Support Engineer Internship

Remote, United States

Remote

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Job details

Workplace: Remote
Posting language: English

Original job description

Overview: Technical Support and Customer Advocacy The Support Engineer / Customer Success role is the primary technical interface for our users. You'll provide timely, expert technical support to both our e-commerce customers and internal users of our sophisticated supply chain tools (WMS, OMS). This role is critical for ensuring high client satisfaction, rapid issue resolution, and capturing valuable user feedback to drive product improvement across the platform. Internship Details Duration: 3 months Start Date: Immediate Location: Remote Stipend: None initially. Based on your first-quarter performance, you may be offered a paid full-time opportunity, or even be absorbed directly by the client as an FTE. Key Responsibilities & Core Projects You will manage the full lifecycle of support issues, from initial report to final resolution, focusing on user enablement.

Technical Troubleshooting: Provide Tier 1 and Tier 2 technical support, rapidly diagnosing and resolving platform issues for e-commerce transactions, B2B portal access, and internal application functions (e.g., inventory display issues, order processing errors).
Client Onboarding & Training: Conduct technical onboarding sessions for new B2B clients and internal teams, ensuring they effectively utilize the platform's features, especially complex domain modules like the OMS and WMS.
Ticket Management: Manage the support queue in our internal ServiceNow-like system, ensuring all support tickets adhere to defined SLAs and maintain comprehensive documentation of troubleshooting steps and resolutions.
Escalation and Feedback: Act as the liaison between users and the engineering teams. Accurately document and escalate complex bugs/feature requests (e.g., performance issues, compliance gaps) and verify fixes before closing tickets.
Customer Feedback Loop: Proactively gather customer feedback and usage insights to inform product roadmaps, documentation improvements, and service training materials.

Required Technologies & Tools Candidates should be technically adept with experience in troubleshooting web applications and using support platforms:

Application Troubleshooting: Proficiency in debugging web application issues (using browser developer tools) and understanding API communication flows.
Support Systems: Experience managing complex ticketing systems (ServiceNow, Jira Service Desk, etc.).
Platform Familiarity: Basic ability to interpret logs from the observability stack (Grafana/Loki) to aid in initial diagnosis.
Domain Focus: Strong ability to quickly learn and articulate complex supply chain concepts (MES $\rightarrow$ WMS $\rightarrow$ OMS).

AI Agent Focus You will interact with and help support the AI tools used for customer service.

Agent QA: Provide feedback and troubleshooting for the AI customer support agents, identifying instances where the LLM-powered tools fail or provide inaccurate information.
Knowledge Base Curation: Contribute to maintaining and structuring the knowledge base that feeds the AI agents, improving their accuracy and effectiveness.

Success Metrics & Career Path

Performance will be measured by:

Resolution Time (MTTR): Achievement of defined SLAs for initial response and Mean Time To Resolution (MTTR).
Customer Satisfaction (CSAT): High customer satisfaction scores based on ticket resolution quality.
Escalation Quality: Quality and completeness of documentation for bugs and feature requests escalated to engineering.

Mentorship Structure: Reports to the Customer Success Manager or Engineering Lead, working closely with the development teams to understand and communicate technical resolutions.

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More about this job

Skills

Technical support
Supply chain management
WMS
OMS
Troubleshooting
ServiceNow
Regulatory compliance
Documentation
Debugging
Communication skills
Jira
Grafana
MES
Customer service

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