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Added 1 min ago
Grants Analyst
Central Ohio Transit Authority
Columbus, OH
…requirements, and performance data while coordinating grant applications, reporting, reimbursements, and closeout…
Added 1 min ago
UT
Klamath Project Manager
USA The Nature Conservancy
Etna, CA
- $82,700 to $97,275 USD / year
Experience using applications such as Microsoft Word, Excel, and Web Browsers.
Added 2 mins ago
Senior Capital Projects Manager
Calumet Specialty Products Partners L.P.
Great Falls, MT
Competent in the use of computer software applications including Microsoft Word, Excel, Teams, SharePoint and Outlook.Primavera P6 scheduling a plus
Added 2 mins ago
Veterinary Diagnostic Pathologist- Section Head
State of Montana
Bozeman, MT
Added 2 mins ago
NP
Community Organizer
Northern Plains
Billings, MT
- From $51,000 USD / year
This position is open until filled, but we encourage applications as soon as possible.
Added 2 mins ago
RN, Hospital Emergency Department (.9 FTE)
Billings Clinic
BILLINGS, MT
Added 2 mins ago
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Software Development Manager
Oracle
Helena, MT
- $112,800 to $264,100 USD / year
Oracle Health Applications & Infrastructure is building a modern cloud platform for healthcare applications and services. The Identity and Access Management organization provides the…
Added 2 mins ago
Power Platforms Mid Engineer
Serco
Helena, MT
Added 2 mins ago
Technical Analyst II
Indeed
Helena, MT
Added 2 mins ago
Analytics Consultant
HCSC
Helena, MT
Please note that only requests for accommodations in the application process will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line…
Added 2 mins ago
Executive Director
State of Montana
Helena, MT
…position is being readvertised and remains open until filled. Applications submitted_prior to November 11, 2026_, will be included in the next application review. Application reviews will…
Added 2 mins ago
Lead Environmental Scientist
Bowman
Helena, MT
Prepare environmental reports, and federal, state, and local permit applications.
Added 2 mins ago
Senior Analyst, Compliance Technology
Coinbase
Helena, MT
Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
Added 2 mins ago
O
Consulting Technical Director
Oracle
Helena, MT
- $126,200 to $264,100 USD / year
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Added 2 mins ago
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Director of Public School Strategy – Scholarship Services
Nelnet
Helena, MT
- $160,000 to $175,000 USD / year
Added 2 mins ago
Director, Product Software Engineering - AI
Wolters Kluwer
Helena, MT
Guide architectural decisions involving cloud-native applications, APIs, platform services, and AI-powered solutions.
Added 2 mins ago
Executive Assistant
UKG
Helena, MT
Proficiency with Microsoft Office Suite and other relevant software applications
Added 2 mins ago
Core Senior .NET Software Engineer
Evolent
Helena, MT
Partner with architecture, security, and platform teams to integrate AI-enabled capabilities into enterprise applications.
Added 2 mins ago
Healthcare .NET Senior Application Developer - HNAS
Highmark Health
Helena, MT
…Developers provide general support to maintain more complex applications that meet the service levels, system availability, performance and quality levels required by their customers. May…
Added 2 mins ago
CG
PART TIME CHRONIC KIDNEY DISEASE RD
Compass Group, North America
Helena, MT
- $29.8 to $43.27 USD / hour
- Part-time
Applications are accepted on an ongoing basis.
Added 2 mins ago
Clinical Dietitian
Compass Group, North America
Helena, MT
Added 2 mins ago
Software Engineer II
Amentum
Helena, MT
Ability to build robust, maintainable web applications and services
Added 2 mins ago
Analyst, Product Support
SitusAMC
Helena, MT
Performs Testing of Inhouse Applications for Project and Support-related activities
Added 2 mins ago
Registered Dietitian
Compass Group, North America
Helena, MT
Added 2 mins ago
GA
Sr Technical Program Manager
GE Aerospace
Helena, MT
- $95,000 to $150,000 USD / year
Familiarity with SaaS applications, integrations, and ITSM processes (e.g., ServiceNow).

Metasys

Support Engineer Internship

Remote, United States

Remote

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Job details

Workplace: Remote
Posting language: English

Original job description

Overview: Technical Support and Customer Advocacy The Support Engineer / Customer Success role is the primary technical interface for our users. You'll provide timely, expert technical support to both our e-commerce customers and internal users of our sophisticated supply chain tools (WMS, OMS). This role is critical for ensuring high client satisfaction, rapid issue resolution, and capturing valuable user feedback to drive product improvement across the platform. Internship Details Duration: 3 months Start Date: Immediate Location: Remote Stipend: None initially. Based on your first-quarter performance, you may be offered a paid full-time opportunity, or even be absorbed directly by the client as an FTE. Key Responsibilities & Core Projects You will manage the full lifecycle of support issues, from initial report to final resolution, focusing on user enablement.

Technical Troubleshooting: Provide Tier 1 and Tier 2 technical support, rapidly diagnosing and resolving platform issues for e-commerce transactions, B2B portal access, and internal application functions (e.g., inventory display issues, order processing errors).
Client Onboarding & Training: Conduct technical onboarding sessions for new B2B clients and internal teams, ensuring they effectively utilize the platform's features, especially complex domain modules like the OMS and WMS.
Ticket Management: Manage the support queue in our internal ServiceNow-like system, ensuring all support tickets adhere to defined SLAs and maintain comprehensive documentation of troubleshooting steps and resolutions.
Escalation and Feedback: Act as the liaison between users and the engineering teams. Accurately document and escalate complex bugs/feature requests (e.g., performance issues, compliance gaps) and verify fixes before closing tickets.
Customer Feedback Loop: Proactively gather customer feedback and usage insights to inform product roadmaps, documentation improvements, and service training materials.

Required Technologies & Tools Candidates should be technically adept with experience in troubleshooting web applications and using support platforms:

Application Troubleshooting: Proficiency in debugging web application issues (using browser developer tools) and understanding API communication flows.
Support Systems: Experience managing complex ticketing systems (ServiceNow, Jira Service Desk, etc.).
Platform Familiarity: Basic ability to interpret logs from the observability stack (Grafana/Loki) to aid in initial diagnosis.
Domain Focus: Strong ability to quickly learn and articulate complex supply chain concepts (MES $\rightarrow$ WMS $\rightarrow$ OMS).

AI Agent Focus You will interact with and help support the AI tools used for customer service.

Agent QA: Provide feedback and troubleshooting for the AI customer support agents, identifying instances where the LLM-powered tools fail or provide inaccurate information.
Knowledge Base Curation: Contribute to maintaining and structuring the knowledge base that feeds the AI agents, improving their accuracy and effectiveness.

Success Metrics & Career Path

Performance will be measured by:

Resolution Time (MTTR): Achievement of defined SLAs for initial response and Mean Time To Resolution (MTTR).
Customer Satisfaction (CSAT): High customer satisfaction scores based on ticket resolution quality.
Escalation Quality: Quality and completeness of documentation for bugs and feature requests escalated to engineering.

Mentorship Structure: Reports to the Customer Success Manager or Engineering Lead, working closely with the development teams to understand and communicate technical resolutions.

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More about this job

Skills

Technical support
Supply chain management
WMS
OMS
Troubleshooting
ServiceNow
Regulatory compliance
Documentation
Debugging
Communication skills
Jira
Grafana
MES
Customer service

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